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Food and Beverage Service

FB Service Introduction

What is Food and Beverage Department
▪ One of the department in hotel which is serve for food
and beverage during the guests stay...
▪ The largest department on board comprising of various
area working together to cater our guest’s food and
beverage needs.

It is the total experience that a guest gets from the performance
of the people serving a needs.
Service touches all the sense of Guests.
▪ Sense of Sight
▪ Sense of Smell
▪ Sense of Hearing
▪ Sense of Taste
▪ Sense of Touch
What is Service?

F & B in Accommodation
5-star hotels Coffee shop, Fine dining restaurant, Specialty restaurant, Bar,
Coffee lounge, Banqueting, Outside catering, 24hrs full room
service menu, Executive lounge, In room guest amenities,
Mini bar, Pool café, Employee dining
4-star hotels Coffee shop, Specialty restaurant, Bar & lounge, Guest
amenities, Conference & banqueting, Mini bar, Employee
dining
Budget hotels Breakfast buffet, Bar, Vending machines, Employee dining
Bed &
breakfast
Breakfast, limited set menu available at set times on request
Hostel Snack bar, Vending

Sectors of FB Industry
▪ Hotels
▪ Restaurants
▪ Ethnic restaurant
▪ Coffee shop
▪ Specialty Restaurant
▪ Banquet
▪ Cafeteria
▪ Snack Bars
▪ Bistros
▪ Discothèque
▪ Nightclub
▪ Pub
▪ Bar
▪ Family style
▪ Destination restaurant
▪ Café’s
▪ Casual restaurants
▪ Coffee houses

Hotels
▪ This sector provides food and beverage along with the accommodation.
▪ These developed from Inns supported by the development in
Transportation and increase in business and leisure related tourism.

Restaurants
▪ Provide food and Beverage services and some entertainment facilities.
▪ Discotheque, Tennis court.
▪ Caters for families, travelers and Holiday Makers. Décor of such restaurants
feature higher quality materials with an eye towards the "atmosphere"
desired by the restaurateur

Ethnic restaurant
▪ Indian, Oriental, Japanese, Asian, Spanish, Greek, Italian are just some of
many types of ethnic Restaurants
▪ Offer many of the standard dishes which are now appearing within a range
of other menu types.

Coffee shop
▪ Coffee shop is a part of the Hotel.
▪ Run 24 Hours.
▪ Pre-plated service has been done.
▪ Offered some snacks along with coffee.
▪ They Change their Menu 4 times in a day.
▪ Used separate menu for Breakfast, Lunch, Evening Tea, Dinner and supper

Specialty Restaurant
▪ It’s entire atmosphere decor are similar to a particular type of food or
theme.
▪ Restaurants are full service restaurants with specific dedicated meal courses.
▪ As in Rajasthan specialty restaurant the food served to dance their local
cultural song and also used same kind of dress to welcome the guest.

Banquet
▪ Banquet is a place where any occasion to be celebrate
▪ They are Formal, Informal ,Semi Formal. They provide a room for meal
and drinks.
▪ They are specially used in marriages, conference s or small group meetings.
▪ Self service is used in the Banquet or set menu.

Cafeteria
▪ Primary self service with customer choosing selection from a counter in
varying design and layouts.
▪ Typically, a patron takes a tray and pushes it along a track in front of the
counter.
▪ Originally develop from industrial feeding market but now seen in variety
of sectors.

Snack Bars
▪ Informal Restaurants done quick service.
▪ Also have a counter for self Service.
▪ They are specialize in snacks, soda, ice creams etc.

Bistros
▪ Bistros are those restaurant which are located near the river.
▪ Smaller establishment with check tablecloths, bentwood chairs, cluttered
décor and friendly informal staff.
▪ Offer honest basically robust cooking.

Discothèque
▪ Is a Bar which offered lite snacks along with some soft drinks.
▪ Is a place where men and women of younger age group go to relax by
workouts.
▪ Fast dancing and loud music with psychedelic lights are it’s sufficient
feature.

Nightclub
▪ Normally open in Nights at Dinner, Dance and Celebrate.
▪ A Dispensing Bar always provided Decor is Lavish while service is elaborate

Pub
▪ The pubs are Famous for their expensive wines and Spirits and other
alcoholic drink.
▪ In Pubs Bartenders produces exclusive cocktails and great sommelier to
keep the wine glass full.

Bar
▪ Bar is the specialized counter where drinks are served.
▪ Bar normally served alcoholic beverages such as beer, liqueur, wines, rum.
▪ Bar provide long stools or chairs for the patrons along with table or raised
counter.
▪ A light music runs in bar which gives best satisfaction to the guests.

Family style
▪ Family style restaurants are restaurants that have a fixed menu and fixed
price, usually with diners seated at a communal table such as on bench
seats.
▪ More common in the 19th and early 20th century, they can still be found in
rural communities, or as theme restaurants, or in vacation lodges.
Destination restaurant
▪ A destination restaurant is one that has a strong enough appeal to draw
customers from beyond its community.
▪ Café’s and coffee shops are informal restaurants offering a range of hot
meals and made-to-order sandwiches.
▪ Cafés offer table service. Many cafés are open for breakfast and serve full
hot breakfasts. In some areas cafés offer outdoor seating.
Café’s

Coffee houses
▪ Coffeehouse are casual restaurants without table service that emphasize
coffee and other beverages.
▪ Typically a limited selection of cold foods such as pastries and perhaps
sandwiches are offered as well.
▪ Their distinguishing feature is that they allow patrons to relax and socialize on
their premises for long periods of time without pressure to leave promptly
after eating, and are thus frequently chosen as sites for meetings.
▪ A casual dining restaurant is a restaurant that serves moderately-priced food
in a casual atmosphere. Except for buffet-style restaurants, casual dining
restaurants typically provide table service. Casual dining comprises a market
segment between fast food establishments and fine dining restaurants.
▪ Casual dining restaurants usually have a full bar with separate bar staff, a
larger beer menu and a limited wine menu. They are frequently, but not
necessarily, part of a wider chain, particularly in the United States.
Casual restaurants

▪ Industrial catering
▪ Off-Site catering
▪ Club catering
▪ Transport catering (airline catering, railway catering, ship catering)
▪ Welfare catering
▪ Retail stores Catering
▪ Restaurant Catering
▪ O.D.C (Outdoor catering)
▪ Leisure linked catering
Types of Catering

▪ Similar to workers canteen, cafeteria.
▪ Purpose of industrial catering is to give refreshment to the workers.
▪ Large quantity of food produced in dinning room with limited choices.
▪ Meals, tea, snacks are provide time to time
Industrial catering

Outside catering
▪ Marriages and Festival concerned.
▪ Temporary structure maintained.
▪ Food served in open air.
▪ Simple Buffet is maintained.

Club catering
▪ Licensed Catering has been done.
▪ Membership card is required to enter in the club. Provision of food and
drink in an environment dominated by licensing requirement.
▪ Provide snacks, beverages and some fast food items.

Transport Catering
▪ Railway Catering
▪ Airline Catering/ In-flight Catering
▪ Cruise Catering

▪ Glorious catering with fully A-la –Carte menu.
▪ Pantry car used to take the orders.
▪ Continental menu is used.
▪ Gives little choice to the passengers.
▪ Offered both Vegetarian and Non-Vegetarian food.
Railway Catering

Airline Catering/ In-flight Catering
First Class/executive class
▪ A-la-Carte food is served with limited choice.
▪ Silver service has been done.
▪ Proper Cover spread with cutlery, crockery and glassware.
▪ Separate service for vegetarian and Non vegetarian.
Biasness/ Economic class
▪ Table d'hotel/ Set menu offered with limited choices.
▪ Vegetarian and Non Vegetarian food served separately.
▪ Food served in a simple plastic sheets.
▪ Plastic forks, spoons and cups for tea coffee are given.

Cruise Catering
▪ Cruise catering is one of the most luxurious catering
▪ People have enough time in journey.
▪ The food which served is fixed with a little choice.
▪ Furniture is firmly fixed in the floor to prevent sliding and wobbling.
▪ Food items is stocked in the store and prepare during the journey.
▪ Production area is somewhat different so gas fuel is used as little as possible.

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