Taking order: www.chefqtrainer.blogspot.com

Taking Order
Delhindra/ chefqtrainer.blogspot.com

 As you know Order taking is a skillful art for any waiter. After proper
greeting and seating a waiter needs to wait for the guest to take order.
 How to take food order in restaurant through step by step instruction.
Learning

Observe your guest
 Be observant and use proper timing
 Smile, make eye contact and try to anticipate when the guest is ready
to order e.g. when a guest closed the menu or look around, that is an
indication that he/she is ready to order
Step-1

Approach to the table
 Approach the guest table with a smile and maintain eye contact
by saying:
1. Excuse me Mr./Mrs./Ms… or Sir/Madam,
2. May I take your order please
Step-2

Suggestive selling
 Recommend your buffet to the guest by saying: May I suggest our
(according to the meal period):
 lunch buffet which consist of ….. dinner buffet which consist of….
 If the guest prefers to order from the a la carte menu, advise the
guest of our daily specials or other promotion
 Offer further suggestions accordingly by saying:

1. Excuse me Mr./Mrs./Ms…. or Sir/Madam, would you like to have
an appetizer to start with, may I suggest our ….
Or
2. Today’s bar special is _______________(name of a cocktail/
mocktail).”/ Shall I bring you an iced tea or a mocktail to start with?
Step-3

Take the Order
 During the ordering process, note down the number of guests and
items ordered in a sequential order corresponding to the seats on
your order pad
 Take order from the lady first follow by an older gentleman or a
guest and the host last
Step-4

KOT (Kitchen Order Ticket)
1. SL No. 31672 (ref Picture)
2. Table No
3. Cover – Total No. of Guest
4. Time
5. Date
6. Quantity
7. Item
8. Cover No- from the kitchen
entrance Cover No 1, then 2, 3,
4…. anti clock wise.
A KOT is a control document that serves as
a. A proof of sale of food & drinks
b. As a backup that justifies the consumption of raw materials as per the
Standard Recipe Card Delhindra/ chefqtrainer.blogspot.com

Repeat the Order
 After all the guests has ordered, repeat the order back (from KOT) to
the guests by saying ( in a clear, confident and polite manner):
1. Excuse me Mr./Mrs./Ms…. or Sir/Madam,
2. May I repeat your order please, they are…
Step-5

Step-6
Inform the timeline
 While taking the order inform the guest about the time that will
be taken to prepare the food

Before leaving the table
 When guest has acknowledge the order, thank guest politely and
collect all menu
Step-7

 Confirm with the guests if they would prefer to be served course by course or all
the dishes at the same time (For guests who has ordered more than one dish or
have different numbers of dishes)
 Refer to the menu to identify the items that can be prepared with different
methods or served with different sauces, etc. Ask the guest what they would prefer
 Always approach guest in a friendly and courteous manner Speak with a clear and
confident tone
 Address guest by their name where possible
 All order takers to approach table with KOT Pad for taking orders. Please listen to
guest attentively when he is placing the order.
 If you feel order requires change as guest has ordered for wrong combination,
please suggest guest by using phrase, “ May I suggest you to ……….”
 Once you’ve taken the order, please repeat the order with request/ instruction
given by guest. ( Sir, you’ve asked for Mix Vegetables in hot garlic sauce, but you
don’t require mushroom in same. Or Sir you’ve asked for Chicken steaks with more
vegetables, and you won’t require potatoes to be served with same.). While
repeating order, please make sure that you are audible and guest is paying
attention to you.
Tips

Waiter & Guest
(Question & Answer)

Waiter
 Can I get you something to drink?
 What would you like to drink?
 Would you anything to drink?
Guest
 A bottle of red wine, please.
 A bottle of white wine, please.
 A glass of water, please.
 Please, bring us another beer.
DRINK

Waiter
 What would you like to start with?
 Would you like a starter?
 For starter we have different kinds of salad.
Guest
 I would like a salad, please.
 For my starter I’ll have calamari, please.
 Garlic bread, please.
STARTERS

Waiter
 What would you like for a main course?
 Why don’t you try the pizza?
 Would you like vegetables with it?
 How would you like your steak?
Guest
 Could I have chicken, please?
 I’ll have the fish, please.
 Meat, please.
 Pasta with vegetables for me, please.
Main Course

Waiter
 Would you like a dessert?
 What would you like for dessert?
 For dessert we have different kinds of ice cream.
Guest
 A chocolate cake, please.
 An ice-cream, please.
 I’ll have a fruit salad
Dessert

Taking order: www.chefqtrainer.blogspot.com

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Taking order: www.chefqtrainer.blogspot.com