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MICROSOFT ONLINE SERVICES
                                                                                                               A Comprehensive Source of
        THE ULTIMATE LIST                                                                                      Microsoft Online Services
                                                                                                               Related Information



 Microsoft Online Services and the Business Productivity Online Suite in particular have many aspects that
      (potential) customers and partners are interested in learning more about. Over the last years many
   websites, service descriptions, whitepapers and other sources of information have been created on all
  topics relevant to Microsoft Online Services. This document is an effort to provide the “ultimate” list of
                                                                                          this information.
About this document

Microsoft Online Services and the Business Productivity Online
Suite in particular have many aspects that (potential)
customers and partners are interested in learning more about.          Microsoft Cloud Services
Over the last years many websites, service descriptions,
whitepapers and other sources of information have been
created on all topics relevant to Microsoft Online Services.              Microsoft                Microsoft
                                                                        Windows Azure            Online Services
This document is an effort to provide the “ultimate” list of this
information. It is best effort and does not necessarily contain
100% correct or up to date information. Changes will be made
to this document if and when time permits
                                                                     This Document is all about Microsoft Online Services.
If I’ve missed some documents or interesting sites, please send             As part of this series, Also the document
me your suggestions/additions/changes                               Microsoft Windows Azure | The Ultimate List will become
                                                                                     available stay tuned ..



Peter de Haas

peter.dehaas@microsoft.com
twitter.com/dehaaspeter


Version         : 1.7
Date            : May 19, 2010

Latest version : http://www.slideshare.net/dehaaspeter/microsoft-online-services-the-ultimate-list

Page | 1
Contents

About this document ..................................................................................................................................................................................................... 1
Introduction to Microsoft Cloud Services ...................................................................................................................................................................... 3
   Microsoft cloud services mean freedom for businesses. .......................................................................................................................................... 3
   Infrastructure as a Service (IaaS) ............................................................................................................................................................................... 4
   Platform as a Service (PaaS)....................................................................................................................................................................................... 4
   Software as a Service (SaaS) ...................................................................................................................................................................................... 4
Vision, Online Strategy ................................................................................................................................................................................................... 5
Websites related to Online Services .............................................................................................................................................................................. 6
Business Productivity Online Suite ................................................................................................................................................................................ 8
   Microsoft Business Productivity Online Standard Suite ............................................................................................................................................ 8
   Microsoft Exchange Online ........................................................................................................................................................................................ 8
   Microsoft SharePoint Online...................................................................................................................................................................................... 9
   Microsoft Office Communications Online ................................................................................................................................................................. 9
   Microsoft Office Live Meeting ................................................................................................................................................................................. 10
   Apple Macintosh ...................................................................................................................................................................................................... 10
   Microsoft Dynamics CRM Online ............................................................................................................................................................................. 11
   BPOS Add-on Services .............................................................................................................................................................................................. 11
Trial, Licensing and Planning ........................................................................................................................................................................................ 13
Migration, Service and Support ................................................................................................................................................................................... 16
Security, Privacy and Compliancy ................................................................................................................................................................................ 17
Information for developers / integration .................................................................................................................................................................... 20

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Microsoft Office Web Applications .............................................................................................................................................................................. 21
Mobility ........................................................................................................................................................................................................................ 22
Microsoft Online Services Partner Information (not all info is available to non partners) ......................................................................................... 23
Industry Analyst Information / Reviews of Microsoft (Online Services)...................................................................................................................... 24
   Videos....................................................................................................................................................................................................................... 25




Introduction to Microsoft Cloud Services

Microsoft cloud services mean freedom for businesses.
The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology as a
capital expense, or an operational one. The freedom to focus on running your business—not running IT systems.

Microsoft cloud services are Microsoft by extension: Giving you the ability to make full use of the same Microsoft technologies you already know
and trust, on a pay-as-you-go model. For a single department or an entire global organization. On-premises, offpremises, or a combination of
both, depending on your business needs.

Microsoft cloud services are Microsoft as a utility, but it is more than plugging into a utility. It’s the applications you know, the platforms you
know, and a data center infrastructure—all working together in a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms.



    Microsoft Cloud Services

        Microsoft                                Microsoft
      Windows Azure                            Online Services



Page | 3
Infrastructure as a Service (IaaS)
With IaaS, you get on-demand computing and storage to host, scale, and manage applications and services. Using Microsoft's data centers
means you can scale with ease and speed to meet the infrastructure needs of your entire organization or individual departments within it,
globally or locally.

Platform as a Service (PaaS)
The Windows Azure platform is a PaaS consisting of an operating system, a fully relational database, and consumable Web-based services
that provide security-enhanced connectivity and federated access control for applications. As a family of on-demand services, the Windows
Azure platform offers your organization a familiar development experience, ondemand scalability, and reduced time to market for your
applications.

Software as a Service (SaaS)
Microsoft Online Services are subscription-based, on-demand applications and hosted services, providing your end users with a consistent
experience across multiple devices.




Page | 4
Vision, Online Strategy


Start Here to get a                   Microsoft Cloud Services Brochure           Microsoft Cloud Services: A new model for business
                                                                                  computing. In an easy-to-read format, this 9-page color
highlevel insight of how Microsoft                                                brochure provides a summary of Microsoft Cloud Services
Online Services fits in Microsoft’s                                               benefits via covering the following topics: Definition of
overall Cloud Services strategy :                                                 cloud computing, Microsoft Cloud Services, the three
                                                                                  principles of the Microsoft cloud computing strategy,
Microsoft Cloud Services                                                          Microsoft offers, and Proof points.
Brochure
Microsoft Online Services             Microsoft Online Services Executive Video   Every month, we publish a new interview with a
Executive Video Archives              Archives                                    Microsoft Online Services executive on Microsoft channel
                                                                                  9. Meet these executives and hear what they have to say
                                                                                  about building, delivering, and running Microsoft Online
                                                                                  Services.
                                                                                  Here’s the list of all of our executive interview videos.
                                                                                  This list is updated when a new interview is published.




Page | 5
Websites related to Online Services


Microsoft Online Services / BPOS   http://www.microsoft.com/online              All information related to Microsoft’s Business
                                                                                Productivity Online Suite in one place
Microsoft Online Services Team     Microsoft Online Services Team blog          Weblog of the Microsoft Online Serives team containing
blog                                                                            lot’s of up to date information.
                                   RSS Feed
Quick- Reference | Technical       Quick- Reference | Technical Resources for   Excellent Quick- Reference | Technical Resources for
Resources for BPOS-Standard        BPOS-Standard                                BPOS-Standard created and maintained on the weblog of
                                                                                Brett Hill

                                                                                Getting ramped up on BPOS-S? Already know the services
                                                                                but want more depth? Looking for way to stay up to date
                                                                                about updates to the services? This list is designed to
                                                                                help get started, get deeper, and stay current. These are
                                                                                my picks for the best technical references and resources.
Microsoft Cloud Services           http://www.microsoft.com/cloud               Twenty million businesses and over a billion people use
                                                                                Microsoft cloud services. We and our partners are
                                                                                committed to delivering a broad set of enterprise-ready
                                                                                products and services that build on what you already
                                                                                know. We're all in.
Why Microsoft ?                    Why Microsoft ?                              Microsoft knows business productivity. For over 20 years,
                                                                                we’ve been providing customers with solutions that
                                                                                simplify the way people communicate, share expertise,
                                                                                gain business insight, and find information.

                                                                                Here’s how we’re different and why you should care.
                                                                                Microsoft delivers a holistic business productivity
                                                                                approach to meet your ever-changing business demands.
                                                                                Our infrastructure gives the choice and control you need
                                                                                to respond to evolving business needs. You can choose
                                                                                from on-premises, online services, or hybrid solutions.
                                                                                And, because our solutions are built to work together—

Page | 6
not as an isolated set of applications—they’ll help you
                                                                                   make the most of your assets and eliminate costly
                                                                                   redundancies.
Microsoft Global Foundation        Global Foundation Services                      Global Foundation Services (GFS) is the engine that
Services                                                                           powers Microsoft’s Software Plus Services strategy,
                                                                                   hosting more than 200 of the company’s online services
                                                                                   and web portals. We focus on smart growth, high
                                                                                   efficiency, and delivering a trusted experience to
                                                                                   customers and partners worldwide.
Microsoft Business Division |      Microsoft Business Division | Online Services   Check out the latest news related to Microsoft Online
Online Services Virtual Presskit   Virtual Presskit                                Services




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Business Productivity Online Suite


Microsoft Business Productivity Online Standard Suite
Microsoft Business Productivity     Microsoft Business Productivity Online   Microsoft Business Productivity Online Standard Suite is a
Online Standard Suite | datasheet   Standard Suite | datasheet               set of messaging and collaboration solutions hosted by
                                                                             Microsoft, and consists of Exchange Online, SharePoint
                                                                             Online, Office Live Meeting, and Office Communications
                                                                             Online. These online services are designed to give your
                                                                             business streamlined communication with high
                                                                             availability, comprehensive security, and simplified IT
                                                                             management. Your business benefits from always up-to-
                                                                             date technologies that are deployed rapidly, maximizing
                                                                             your valuable IT resources and reducing your need for
                                                                             infrastructure investments.
FAQ – Microsoft Online Services     FAQ – Microsoft Online Services          Frequently Asked Questions on Microsoft Online Services
                                                                             / BPOS

Microsoft Exchange Online
Microsoft Exchange Online           Microsoft Exchange Online | datasheet    Microsoft Exchange Online is a hosted enterprise
Standard | datasheet                                                         messaging solution based on Microsoft Exchange Server
                                                                             2007 and provides the following:
Microsoft Exchange Online           Microsoft Exchange Online Standard |     Service Description for Microsoft Exchange Online
Standard | Service Description      Service Description                      Standard
                                                                             Microsoft® Exchange Online is a hosted enterprise
                                                                             messaging solution based on Microsoft Exchange Server
                                                                             2007. Exchange Online services include advanced e-mail
                                                                             features as well as calendaring, contact, and task
                                                                             management capabilities. This service description
                                                                             describes the services and features that are included with
                                                                             the Standard offering of Exchange Online..



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Microsoft SharePoint Online
Microsoft SharePoint Online       Microsoft SharePoint Online Standard |     Give your business a highly secure, central location where
Standard | datasheet              datasheet                                  employees can efficiently collaborate with team
                                                                             members, find organizational resources, manage content
                                                                             and workflow, and gain the business insight to make
                                                                             better-informed decisions. Employees can create and
                                                                             manage custom team- and project-focused intranet sites
                                                                             for collaboration and document sharing
Microsoft SharePoint Online       Microsoft SharePoint Online Standard |     Microsoft® Office SharePoint® Online is a collection of
Standard | Service Description    Service Description                        Web-based tools and technologies built on Microsoft
                                                                             Office SharePoint Server 2007 that help you store, share,
                                                                             and manage digital information within your company.
                                                                             This document describes the services and features that
                                                                             are included with the Standard offering of SharePoint
                                                                             Online.

Microsoft Office Communications Online
Microsoft Office Communications   Microsoft Office Communications Online |   Microsoft Office Communications Online delivers robust
Online | datasheet                datasheet                                  instant messaging (IM) and presence functionality that
(IM & Presence Awareness)                                                    enables real-time person-to-person communication via
                                                                             text, voice and video, across an organization. Through
                                                                             presence awareness, workers can quickly detect a
                                                                             colleague's availability for a time-sensitive consult or
                                                                             business-critical decision—and then connect rapidly using
                                                                             a reliable, security-enhanced IM solution.
Microsoft Office Communications   Microsoft Office Communications Online     Microsoft® Office Communications Online is a hosted,
Online Standard | Service         Standard | Service Description             enterprise-class communications solution based on
Description                                                                  Microsoft Office Communications Server 2007 R2. Office
                                                                             Communications Online provides your organization with
                                                                             real-time communications capabilities including secure
                                                                             instant messaging and delivery of "presence"
                                                                             information. Presence enables users to see at a glance if
                                                                             someone is available online to receive an instant

Page | 9
message. This service description is intended to help IT
                                                                           professionals and describes the features that are
                                                                           included with the Standard offering of Office
                                                                           Communications Online. message.
                                                                           Your organization can purchase Office Communications
                                                                           Online as a standalone service from Microsoft Online
                                                                           Services or as part of the Business Productivity Online
                                                                           Suite—which includes Microsoft Exchange Online,
                                                                           Microsoft SharePoint® Online, and the Microsoft Office
                                                                           Live Meeting service.
                                                                           This service description is intended to help IT
                                                                           professionals and describes the features that are
                                                                           included with the Standard offering of Office
                                                                           Communications Online

Microsoft Office Live Meeting
Microsoft Office Live Meeting     Microsoft Office Live Meeting Standard   Connect with your colleagues and engage your customers
Standard | datasheet                                                       through real-time meetings, training sessions, and
(Hosted Web Conferencing)                                                  events.
Microsoft Office Live Meeting |   Microsoft Office Live Meeting Service    Microsoft® Office Live Meeting is an enterprise-class Web
Service Description               Description                              conferencing service. With Live Meeting, companies and
                                                                           organizations can engage customers through real-time
                                                                           meetings, training sessions, and events that are
                                                                           presented over the Internet. This document provides IT
                                                                           professionals with a description of the Live Meeting
                                                                           service offer available to organizations that are using
                                                                           standard products and services from Online Services.

Apple Macintosh
Microsoft Online Services         Microsoft Online Services Macintosh      This document focuses on the Apple Macintosh
Macintosh Support | Service       Support | Service Description            experience for Microsoft Office users that is available for
Description                                                                three Microsoft Online offerings—Microsoft Exchange
                                                                           Online Standard, Microsoft SharePoint® Online Standard,
                                                                           and Microsoft® Office Live Meeting 2007.

Page | 10
Microsoft Dynamics CRM Online
Microsoft Dynamics CRM Online |      Microsoft Dynamics CRM Online | datasheet    Find, keep, and grow customer relationships. Quickly
datasheet                                                                         centralize customer information and streamline business
(not available yet outside                                                        processes with a system that quickly adapts to your
US/Canada)                                                                        unique business needs.

BPOS Add-on Services
Microsoft Exchange Hosted            Microsoft Exchange Hosted Services |         Microsoft Exchange Hosted Services (EHS) offers online
Services | datasheet                 datasheet                                    tools to help your organization protect itself from spam
(Protection & Preservation for                                                    and malware, satisfy retention requirements for e-
eMail)                                                                            discovery and compliance, encrypt data to preserve
                                                                                  confidentiality, and maintain access to e-mail during and
                                                                                  after emergency situations.
Microsoft System Center Online       Microsoft System Center Online Desktop       Microsoft System Center Online Desktop Manager is a
Desktop Manager (beta) |             Manager (beta) | datasheet                   hosted IT management solution based on Microsoft
datasheet                                                                         System Center management technologies that provides
(Desktop Management)                                                              the capability to secure, update, monitor, configure,
(not available yet outside US)                                                    troubleshoot and collect inventory from a single, Web-
                                                                                  based console.

                                                                                  This new IT management service is designed for
                                                                                  customers who want an integrated desktop management
                                                                                  solution without the overhead associated with installing
                                                                                  and maintaining an on-premises management
                                                                                  infrastructure.
Microsoft Online Services | Online   Microsoft Online Services | Online Product
Product Documentation                Documentation
Windows Intune                       Windows Intune Website                       Windows Intune simplifies how businesses manage and
                                                                                  secure PCs using Windows cloud services and Windows
                                                                                  7—so your computers and users can operate at peak
                                                                                  performance. Windows Intune delivers cloud-based
                                                                                  management and security capabilities that can be
                                                                                  administered through a single Web-based console,

Page | 11
enabling your end users and your IT staff to work from
            virtually anywhere-all that’s required is an Internet
            connection..




Page | 12
Trial, Licensing and Planning


Microsoft Online Services Trial     Microsoft Online Services Trial Guide          The Microsoft Online Services Trial Guide provides step-
Guide                                                                              by-step instructions for setting up and using a trial
                                                                                   account for the Business Productivity Online Standard
                                                                                   Suite from Microsoft Online Services. The guide provides
                                                                                   instructions for setting up a trial via the Microsoft Online
                                                                                   Customer Portal (MOCP), administering Exchange Online,
                                                                                   SharePoint Online, Office Communications Online, and
                                                                                   Office Live Meeting via the Microsoft Online
                                                                                   Administration Center (MOAC), and converting a trial
                                                                                   account to a paid subscription.
What is a Windows Live ID ?         What is a Windows Live ID ?                    For the creation and administration of the Microsoft
                                                                                   Online Services / BPOS, you require a Windows Live ID.
                                                                                   This information provides more background on what the
                                                                                   Windows Live ID is and how to create one should you not
                                                                                   have a Windows Live ID
Microsoft Online Subscription       Microsoft Online Subscription Program          Microsoft Online Subscription Program Licensing and
Program Licensing and Business      Licensing and Business Policy Guide            Business Policy Guide for more in-depth information
Policy Guide                                                                       about purchasing, activation and support for Microsoft’s
                                                                                   Online Services.
Microsoft Online Services Product   Microsoft Online Services Product Use Rights   User Subscription Licenses for Software Assurance (USL
Use Rights                                                                         for Software Assurance)
                                                                                   A USL for Software Assurance is similar to a USL except
                                                                                   that it may be assigned to users who have also been
                                                                                   assigned a qualifying CAL with active Software Assurance
                                                                                   or to those who use a device to which a qualifying Device
                                                                                   CAL with active Software Assurance has been assigned.
                                                                                   See the Microsoft Online Services Product Use Rights for
                                                                                   more information on how they may be assigned and
                                                                                   reassigned and for which online services they apply.
Guidance for Microsoft Online       Guidance for Microsoft Online Services         This paper provides the tools and guidance around using
Services Multinational Customers    Multinational Customers                        Microsoft Online Services from multiple locations

Page | 13
worldwide, both during an evaluation stage and after
                                                                             purchase, when Microsoft Online Services are introduced
                                                                             for the first time to the multinational company’s branch
                                                                             offices in different regions.
Webinars                        Microsoft Online Services related webinars   Microsoft Online Services offers regular live webinars on
Overviews of Microsoft Online                                                a variety of topics. This blog post lists each webinar and
Services webinars from the MS                                                provides a link to the video of that webinar. This post is
Online Team blog                                                             updated when each new webinar video is available.
Infrastructure Planning and     Infrastructure Planning and Design Guides    Streamline and clarify your Microsoft Online Services
Design Guides for Microsoft     for Microsoft Online Services                infrastructure design processes with concise planning
Online Services                                                              guidance from IPD Guides for Microsoft Online Services.
                                                                             Each guide addresses a unique Online Services
                                                                             infrastructure technology or scenario, provides critical
                                                                             architectural decisions to be addressed, available
                                                                             options, as well as a means to validate design decisions to
                                                                             ensure that solutions meet requirements of both
                                                                             business and IT stakeholders.
Microsoft Online Services |     Microsoft Online Services | Company          Microsoft Online Services is available to your company
Company Network Requirements    Network Requirements                         over your Internet connection. It may replace
                                                                             applications that operated within your company network.
                                                                             The traffic that previously was confined to your network
                                                                             will now travel between your company and the Internet.
                                                                             You must ensure that your company’s connection to the
                                                                             Internet is configured correctly and that it has enough
                                                                             capacity to handle the network traffic.
Microsoft Online Services -     Microsoft Online Services - Enterprise       This document describes the Microsoft Online Services
Enterprise Network Services     Network Services Overview                    networking infrastructure components and security
Overview                                                                     features that support delivery of all Online Services for
                                                                             the enterprise that use the Internet for transport. These
                                                                             include all of the offerings that are part of the Microsoft
                                                                             Business Productivity Online Standard Suite, Microsoft
                                                                             Dynamics CRM Online, and many others. The document
                                                                             is intended for network engineers and system integrators
                                                                             who work with Microsoft Online Services customers.

Page | 14
Microsoft Online Services customers. (Dedicated
            offerings are covered in a separate downloadable
            document, Microsoft Online Dedicated Service
            Descriptions and Service Level Agreements).




Page | 15
Migration, Service and Support


Migrate to Microsoft Online        Migrate to Microsoft Online Services      This document describes how to migrate your on-premise
Services                                                                     Exchange Server mailboxes and POP3 and IMAP4 mailboxes
                                                                             to Exchange Online.
Microsoft Online Migration         Microsoft Online Migration Toolkit        Sample migration planning materials including: project plan,
Toolkit                                                                      communication plan, tracking spreadsheet, procedures, e-
                                                                             mail templates, Known Issues and FAQ.
                                                                             Sample e-mail migration planning materials
Microsoft Online Services-         Microsoft Online Services- Support and    The Microsoft® Online Services support teams are
Support and Service Management     Service Management Service Description    committed to helping customers quickly and efficiently
Service Description                                                          resolve service-related issues that end users may encounter
                                                                             when using Microsoft Online Services. This document
                                                                             describes the support services that are provided for the
                                                                             Microsoft Online Services products available in the Business
                                                                             Productivity Online Suite.
SLA for Exchange Online Standard   View the Exchange Online Standard         Service Level Agreement (SLA) for this service
(User SL) customers:               service SLA
SLA for SharePoint Online          View the SharePoint Online Standard SLA   Service Level Agreement (SLA) for this service
Standard (User SL) customers:
SLA for Office Communications      View the Office Communications Online     Service Level Agreement (SLA) for this service
Server Online Standard (User SL)   SLA
customers:
SLA for Office Live Meeting        View the Office Live Meeting SLA          Service Level Agreement (SLA) for this service
Standard and Professional (User
SL) customers:
SLA for Exchange Hosted Archive    View the Exchange Hosted Archive SLA      Service Level Agreement documentation for Microsoft
                                                                             Exchange Hosted Archive.
Microsoft Online Services – Help   Microsoft Online Services – Help and      Help and support website covering all relevant tasks you
and How-to                         How-to                                    may need to perform onboarding and administrating
                                                                             Microsoft Online Services



Page | 16
Security, Privacy and Compliancy


Security Features in Microsoft   Security Features in Microsoft Online       Service security must be proactively designed in to all
Online Services                  Services                                    aspects of the online experience, from the software itself
                                                                             to the supporting infrastructure, from the day-to-day
                                                                             best practices for your own information workers to the
                                                                             buildings housing the data centers. The security
                                                                             architecture for the Business Productivity Online Suite
                                                                             embodies the key principles of the company’s
                                                                             Trustworthy Computing Initiative: security created by
                                                                             design, by default, and by deployment. Developed for
                                                                             global enterprises, Microsoft’s multi-faceted security
                                                                             program applies a common set of security policies to
                                                                             manage risk and mitigate threats to customer data.
                                                                             Microsoft seeks to improve security by working to
                                                                             standardize the way it tests, implements, and monitor
                                                                             policies for all of its customers. In turn, each Business
                                                                             Productivity Online Suite customer benefits from
                                                                             Microsoft’s experience with the security concerns of
                                                                             customers all over the world — and from the practices
                                                                             Microsoft applies to address them.
Microsoft Global Foundation      Microsoft Global Foundation Services |      Delivering trustworthy, available online services that
Services | Online Security       Online Security                             create a competitive advantage for Microsoft
Microsoft Compliance Framework   Microsoft Compliance Framework for Online   Service delivery and operations teams at Microsoft
for Online Services              Services                                    needed to adapt their compliance practices due to the
                                                                             changing landscape of regulations, statutes, and industry
                                                                             best practice standards for online services. Readers of
                                                                             this paper will gain an understanding of the framework
                                                                             Microsoft developed in order to more efficiently utilize
                                                                             existing staff and resources, and to establish and
                                                                             maintain online services compliance. The Microsoft
                                                                             Compliance Framework for Online Services allows the
                                                                             company to better meet complex obligations through

Page | 17
reducing risk of operational disruptions and increasing
                                                                                  confidence in service stability, and by obtaining third
                                                                                  party verifications as proof of continuing adherence to
                                                                                  compliance requirements.
Microsoft Unveils New              Microsoft Unveils New Government Cloud         In March 2010 Microsoft announced important
Government Cloud Offerings at      Offerings at Eighth Annual Public Sector CIO   enhancements and certifications that raise the bar in
Eighth Annual Public Sector CIO    Summit                                         security and privacy for the Business Productivity Online
Summit                                                                            Suite (BPOS). In addition, we unveiled a new dedicated
                                                                                  government cloud as part of the Business Productivity
                                                                                  Online Suite, optimized for the unique security and
                                                                                  privacy requirements of US government agencies and
                                                                                  defense contractors.
Securing Microsoft’s Cloud         Securing Microsoft’s Cloud Infrastructure      This paper introduces the reader to the Online Services
Infrastructure                                                                    Security and Compliance team, a part of the Global
                                                                                  Foundation Services division who manages security for
                                                                                  the Microsoft cloud infrastructure. Readers will gain an
                                                                                  understanding of what cloud computing at Microsoft
                                                                                  means today and how the company delivers a
                                                                                  trustworthy cloud computing infrastructure.
Security in Cloud Computing – A    Security in Cloud Computing – A Microsoft      An introduction to the Security benefits and challenges
Microsoft Perspective              Perspective                                    that Cloud Computing will bring; discusses some
                                                                                  important considerations that organizations should
                                                                                  address before embracing the Cloud
Cloud Computing Security           Cloud Computing Security Considerations        This paper provides a high-level discussion of the
Considerations                                                                    fundamental challenges and benefits of cloud computing
                                                                                  security, and raises some of the questions that cloud
                                                                                  service providers and organisations using cloud services
                                                                                  need to consider when evaluating a new move, or
                                                                                  expansion of existing services, to the cloud.
Privacy in the Cloud Computing     Privacy in the Cloud Computing Era             Discusses what Cloud Computing means to consumers
Era                                                                               and how Microsoft applies its existing privacy principles
                                                                                  to the Cloud.
The Effective Security Practices   The Effective Security Practices Whitepaper    Information security is a very dynamic field: legislation
Whitepaper Series                  Series                                         keeps changing, technology keeps evolving, and the

Page | 18
attacker community continues to be more sophisticated.
            This turmoil has forced security practitioners to think
            creatively to address some very difficult problems. Much
            of this innovation has been locked away within
            corporations as they have made isolated progress on
            issues like security metrics, security risk management
            frameworks, and security policy. In order to address this
            discrepancy, Microsoft commissioned a whitepaper
            series to share key security innovations. Whitepaper
            topics came from participants in Microsoft’s CSO Council
            - a semi-annual gathering of security executives from
            leading global organizations who serve as advisors to
            Microsoft’s Trustworthy Computing group. Our goal is to
            share practices “from-the-trenches” that address some of
            the toughest problems in security. After numerous
            interviews, discussions, and debates with these thought
            leaders, a collection of effective practices emerged.
            While much remains to be done, we hope these papers
            fuel the discussion and help facilitate further sharing in
            the field of IT security.




Page | 19
Information for developers / integration


SharePoint Online Developer       SharePoint Online Developer Guide   Developers Guide for SharePoint Online (Standard Offer)
Guide                                                                 Microsoft® Office SharePoint® Online is a collection of
                                                                      Web-based tools and technologies built on Microsoft
                                                                      Office SharePoint Server 2007 that help you store, share,
                                                                      and manage digital information within your company.
                                                                      This white paper describes the customization (or
                                                                      extensibility) capabilities that are supported with the
                                                                      Standard offering of SharePoint Online.
Exchange Online Developer Guide   Exchange Online Developer Guide     This document shows how to use exchange web services
                                                                      to programmatically communicate with exchange online.
                                                                      Some key scenarios such as integration with Azure are
                                                                      also documented.




Page | 20
Microsoft Office Web Applications


Microsoft Office Web Apps   Microsoft Office Web Apps                   With Microsoft Office Web Apps, you can access
                                                                        documents from virtually anywhere. Whether you’re
                                                                        editing a document from home or collaborating with
                                                                        someone around the world, Office Web Apps help you
                                                                        work the way you want.
Microsoft Office Web Apps   Microsoft Office Web Apps Resource Center   Microsoft Office Web Apps are online companions to
Resource Center                                                         Microsoft Word, Excel, PowerPoint, and OneNote,
                                                                        enabling people to access and do light editing or sharing
                                                                        of Office documents from virtually anywhere.

                                                                        This page provides tools and resources for IT
                                                                        professionals to help you get started with Microsoft
                                                                        Office Web Apps.




Page | 21
Mobility


Microsoft Online Services        Microsoft Online Services Mobility Solutions   Detailed description of mobile device options for
Mobility Solutions Description   Description                                    Exchange Online and Sharepoint Online including
                                                                                Windows Mobile, Exchange ActiveSync and RIM
                                                                                BlackBerry devices, including current promotions.
Windows Phone plus Microsoft     Windows Phone plus Microsoft Online            Windows Phone plus Microsoft Online Services data
Online Services Datasheet        Services Datasheet                             sheet, describing value proposition of Windows Phone
                                                                                devices with Microsoft Online Services
Hosted BlackBerry Service        Hosted BlackBerry Service Onboarding Guide     Instructions for purchase, order and deployment of the
Onboarding Guide                                                                Hosted BlackBerry service for Exchange Online Standard




Page | 22
Microsoft Online Services Partner Information (not all info is available to non partners)


Are You a Partner Looking to        Quickstart Online Services   Are You a Partner Looking to Offer Microsoft Online
Offer Microsoft Online Services ?                                Services?
                                                                 Learn about the partner opportunity and sign up to
                                                                 become a Microsoft Online Services reseller at
                                                                 www.quickstartonlineservices.com

                                                                 Here you will find resources to help you learn about and
                                                                 adopt Microsoft Online Services into your everyday
                                                                 business practice. You will find webcasts, labs,
                                                                 presentations, videos, and much more at the Quickstart
                                                                 Online Services resource center.




Page | 23
Industry Analyst Information / Reviews of Microsoft (Online Services)


Microsoft Analyst Relations |    Microsoft Analyst Relations | Reports        A collection of reports published by leading independent
Reports                                                                       analyst firms on, or including, Microsoft. Microsoft has
                                                                              secured all copyright and publishing privileges with the
                                                                              firms to include the reports on this site for all audiences.
                                                                              All reports were researched and funded by the analyst
                                                                              firms themselves.
Tom’s Hardware | Microsoft’s     Microsoft’s BPOS: Cloud Computing’s Silver   No, software may not be dead, but it’s certainly evolving,
BPOS: Cloud Computing’s Silver   Lining?                                      and businesses look likely to reap the biggest near-term
Lining?                                                                       benefits. If you’ve thought that “cloud computing” was
                                                                              some cheesy catchphrase meant for the Fortune 500, get
                                                                              ready for an eye-opener. All the lessons that Microsoft
                                                                              has learned since 2005 have been poured into the new
                                                                              Business Productivity Online Suite (BPOS), a part of
                                                                              Microsoft Online Services. Essentially, BPOS is an
                                                                              enterprise-class, cloud-based messaging and
                                                                              collaboration platform that renders the old box-and-
                                                                              license software model obsolete. That’s a pretty
                                                                              grandiose statement, but bear with us and you’ll see
                                                                              what we mean. There is nothing else quite like BPOS on
                                                                              the market today, and, particularly in a down economy, it
                                                                              has the potential to save businesses of any size a lot of
                                                                              money and improve how they operate in the process.




Page | 24
Videos

Software-Plus-Services          Software-Plus-Services          This video demonstrates how innovative software
                                                                applications on intelligent devices (“clients”),
                                                                complemented by Internet-based data storage and
                                                                services (the “cloud”), will offer individuals increased
                                                                control over their information while enabling more
                                                                engaging, seamless experiences across their computers,
                                                                cell phones and other devices.
Microsoft's Data Center ITPAC   Microsoft's Data Center ITPAC   This video shares Microsoft’s data center evolution
                                                                (previously called the “Generation 4 vision”). Our move is
                                                                towards the pre-manufacturing every part of the data
                                                                center: the IT, mechanical and electrical components as
                                                                part of Pre-Assembled Components that we call an
                                                                “ITPAC.” By eliminating over-provisioning and maximizing
                                                                productivity on an ongoing basis these data centers can
                                                                be flexible and environmentally sustainable to meet
                                                                customer and business demands.




Page | 25

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Microsoft Online Services The Ultimate List

  • 1. MICROSOFT ONLINE SERVICES A Comprehensive Source of THE ULTIMATE LIST Microsoft Online Services Related Information Microsoft Online Services and the Business Productivity Online Suite in particular have many aspects that (potential) customers and partners are interested in learning more about. Over the last years many websites, service descriptions, whitepapers and other sources of information have been created on all topics relevant to Microsoft Online Services. This document is an effort to provide the “ultimate” list of this information.
  • 2. About this document Microsoft Online Services and the Business Productivity Online Suite in particular have many aspects that (potential) customers and partners are interested in learning more about. Microsoft Cloud Services Over the last years many websites, service descriptions, whitepapers and other sources of information have been created on all topics relevant to Microsoft Online Services. Microsoft Microsoft Windows Azure Online Services This document is an effort to provide the “ultimate” list of this information. It is best effort and does not necessarily contain 100% correct or up to date information. Changes will be made to this document if and when time permits This Document is all about Microsoft Online Services. If I’ve missed some documents or interesting sites, please send As part of this series, Also the document me your suggestions/additions/changes Microsoft Windows Azure | The Ultimate List will become available stay tuned .. Peter de Haas peter.dehaas@microsoft.com twitter.com/dehaaspeter Version : 1.7 Date : May 19, 2010 Latest version : http://www.slideshare.net/dehaaspeter/microsoft-online-services-the-ultimate-list Page | 1
  • 3. Contents About this document ..................................................................................................................................................................................................... 1 Introduction to Microsoft Cloud Services ...................................................................................................................................................................... 3 Microsoft cloud services mean freedom for businesses. .......................................................................................................................................... 3 Infrastructure as a Service (IaaS) ............................................................................................................................................................................... 4 Platform as a Service (PaaS)....................................................................................................................................................................................... 4 Software as a Service (SaaS) ...................................................................................................................................................................................... 4 Vision, Online Strategy ................................................................................................................................................................................................... 5 Websites related to Online Services .............................................................................................................................................................................. 6 Business Productivity Online Suite ................................................................................................................................................................................ 8 Microsoft Business Productivity Online Standard Suite ............................................................................................................................................ 8 Microsoft Exchange Online ........................................................................................................................................................................................ 8 Microsoft SharePoint Online...................................................................................................................................................................................... 9 Microsoft Office Communications Online ................................................................................................................................................................. 9 Microsoft Office Live Meeting ................................................................................................................................................................................. 10 Apple Macintosh ...................................................................................................................................................................................................... 10 Microsoft Dynamics CRM Online ............................................................................................................................................................................. 11 BPOS Add-on Services .............................................................................................................................................................................................. 11 Trial, Licensing and Planning ........................................................................................................................................................................................ 13 Migration, Service and Support ................................................................................................................................................................................... 16 Security, Privacy and Compliancy ................................................................................................................................................................................ 17 Information for developers / integration .................................................................................................................................................................... 20 Page | 2
  • 4. Microsoft Office Web Applications .............................................................................................................................................................................. 21 Mobility ........................................................................................................................................................................................................................ 22 Microsoft Online Services Partner Information (not all info is available to non partners) ......................................................................................... 23 Industry Analyst Information / Reviews of Microsoft (Online Services)...................................................................................................................... 24 Videos....................................................................................................................................................................................................................... 25 Introduction to Microsoft Cloud Services Microsoft cloud services mean freedom for businesses. The freedom to access the technology you want, where and when you want it. The freedom to take advantage of the latest technology as a capital expense, or an operational one. The freedom to focus on running your business—not running IT systems. Microsoft cloud services are Microsoft by extension: Giving you the ability to make full use of the same Microsoft technologies you already know and trust, on a pay-as-you-go model. For a single department or an entire global organization. On-premises, offpremises, or a combination of both, depending on your business needs. Microsoft cloud services are Microsoft as a utility, but it is more than plugging into a utility. It’s the applications you know, the platforms you know, and a data center infrastructure—all working together in a cohesive whole. It’s Microsoft when you need it. Microsoft on your terms. Microsoft Cloud Services Microsoft Microsoft Windows Azure Online Services Page | 3
  • 5. Infrastructure as a Service (IaaS) With IaaS, you get on-demand computing and storage to host, scale, and manage applications and services. Using Microsoft's data centers means you can scale with ease and speed to meet the infrastructure needs of your entire organization or individual departments within it, globally or locally. Platform as a Service (PaaS) The Windows Azure platform is a PaaS consisting of an operating system, a fully relational database, and consumable Web-based services that provide security-enhanced connectivity and federated access control for applications. As a family of on-demand services, the Windows Azure platform offers your organization a familiar development experience, ondemand scalability, and reduced time to market for your applications. Software as a Service (SaaS) Microsoft Online Services are subscription-based, on-demand applications and hosted services, providing your end users with a consistent experience across multiple devices. Page | 4
  • 6. Vision, Online Strategy Start Here to get a Microsoft Cloud Services Brochure Microsoft Cloud Services: A new model for business computing. In an easy-to-read format, this 9-page color highlevel insight of how Microsoft brochure provides a summary of Microsoft Cloud Services Online Services fits in Microsoft’s benefits via covering the following topics: Definition of overall Cloud Services strategy : cloud computing, Microsoft Cloud Services, the three principles of the Microsoft cloud computing strategy, Microsoft Cloud Services Microsoft offers, and Proof points. Brochure Microsoft Online Services Microsoft Online Services Executive Video Every month, we publish a new interview with a Executive Video Archives Archives Microsoft Online Services executive on Microsoft channel 9. Meet these executives and hear what they have to say about building, delivering, and running Microsoft Online Services. Here’s the list of all of our executive interview videos. This list is updated when a new interview is published. Page | 5
  • 7. Websites related to Online Services Microsoft Online Services / BPOS http://www.microsoft.com/online All information related to Microsoft’s Business Productivity Online Suite in one place Microsoft Online Services Team Microsoft Online Services Team blog Weblog of the Microsoft Online Serives team containing blog lot’s of up to date information. RSS Feed Quick- Reference | Technical Quick- Reference | Technical Resources for Excellent Quick- Reference | Technical Resources for Resources for BPOS-Standard BPOS-Standard BPOS-Standard created and maintained on the weblog of Brett Hill Getting ramped up on BPOS-S? Already know the services but want more depth? Looking for way to stay up to date about updates to the services? This list is designed to help get started, get deeper, and stay current. These are my picks for the best technical references and resources. Microsoft Cloud Services http://www.microsoft.com/cloud Twenty million businesses and over a billion people use Microsoft cloud services. We and our partners are committed to delivering a broad set of enterprise-ready products and services that build on what you already know. We're all in. Why Microsoft ? Why Microsoft ? Microsoft knows business productivity. For over 20 years, we’ve been providing customers with solutions that simplify the way people communicate, share expertise, gain business insight, and find information. Here’s how we’re different and why you should care. Microsoft delivers a holistic business productivity approach to meet your ever-changing business demands. Our infrastructure gives the choice and control you need to respond to evolving business needs. You can choose from on-premises, online services, or hybrid solutions. And, because our solutions are built to work together— Page | 6
  • 8. not as an isolated set of applications—they’ll help you make the most of your assets and eliminate costly redundancies. Microsoft Global Foundation Global Foundation Services Global Foundation Services (GFS) is the engine that Services powers Microsoft’s Software Plus Services strategy, hosting more than 200 of the company’s online services and web portals. We focus on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. Microsoft Business Division | Microsoft Business Division | Online Services Check out the latest news related to Microsoft Online Online Services Virtual Presskit Virtual Presskit Services Page | 7
  • 9. Business Productivity Online Suite Microsoft Business Productivity Online Standard Suite Microsoft Business Productivity Microsoft Business Productivity Online Microsoft Business Productivity Online Standard Suite is a Online Standard Suite | datasheet Standard Suite | datasheet set of messaging and collaboration solutions hosted by Microsoft, and consists of Exchange Online, SharePoint Online, Office Live Meeting, and Office Communications Online. These online services are designed to give your business streamlined communication with high availability, comprehensive security, and simplified IT management. Your business benefits from always up-to- date technologies that are deployed rapidly, maximizing your valuable IT resources and reducing your need for infrastructure investments. FAQ – Microsoft Online Services FAQ – Microsoft Online Services Frequently Asked Questions on Microsoft Online Services / BPOS Microsoft Exchange Online Microsoft Exchange Online Microsoft Exchange Online | datasheet Microsoft Exchange Online is a hosted enterprise Standard | datasheet messaging solution based on Microsoft Exchange Server 2007 and provides the following: Microsoft Exchange Online Microsoft Exchange Online Standard | Service Description for Microsoft Exchange Online Standard | Service Description Service Description Standard Microsoft® Exchange Online is a hosted enterprise messaging solution based on Microsoft Exchange Server 2007. Exchange Online services include advanced e-mail features as well as calendaring, contact, and task management capabilities. This service description describes the services and features that are included with the Standard offering of Exchange Online.. Page | 8
  • 10. Microsoft SharePoint Online Microsoft SharePoint Online Microsoft SharePoint Online Standard | Give your business a highly secure, central location where Standard | datasheet datasheet employees can efficiently collaborate with team members, find organizational resources, manage content and workflow, and gain the business insight to make better-informed decisions. Employees can create and manage custom team- and project-focused intranet sites for collaboration and document sharing Microsoft SharePoint Online Microsoft SharePoint Online Standard | Microsoft® Office SharePoint® Online is a collection of Standard | Service Description Service Description Web-based tools and technologies built on Microsoft Office SharePoint Server 2007 that help you store, share, and manage digital information within your company. This document describes the services and features that are included with the Standard offering of SharePoint Online. Microsoft Office Communications Online Microsoft Office Communications Microsoft Office Communications Online | Microsoft Office Communications Online delivers robust Online | datasheet datasheet instant messaging (IM) and presence functionality that (IM & Presence Awareness) enables real-time person-to-person communication via text, voice and video, across an organization. Through presence awareness, workers can quickly detect a colleague's availability for a time-sensitive consult or business-critical decision—and then connect rapidly using a reliable, security-enhanced IM solution. Microsoft Office Communications Microsoft Office Communications Online Microsoft® Office Communications Online is a hosted, Online Standard | Service Standard | Service Description enterprise-class communications solution based on Description Microsoft Office Communications Server 2007 R2. Office Communications Online provides your organization with real-time communications capabilities including secure instant messaging and delivery of "presence" information. Presence enables users to see at a glance if someone is available online to receive an instant Page | 9
  • 11. message. This service description is intended to help IT professionals and describes the features that are included with the Standard offering of Office Communications Online. message. Your organization can purchase Office Communications Online as a standalone service from Microsoft Online Services or as part of the Business Productivity Online Suite—which includes Microsoft Exchange Online, Microsoft SharePoint® Online, and the Microsoft Office Live Meeting service. This service description is intended to help IT professionals and describes the features that are included with the Standard offering of Office Communications Online Microsoft Office Live Meeting Microsoft Office Live Meeting Microsoft Office Live Meeting Standard Connect with your colleagues and engage your customers Standard | datasheet through real-time meetings, training sessions, and (Hosted Web Conferencing) events. Microsoft Office Live Meeting | Microsoft Office Live Meeting Service Microsoft® Office Live Meeting is an enterprise-class Web Service Description Description conferencing service. With Live Meeting, companies and organizations can engage customers through real-time meetings, training sessions, and events that are presented over the Internet. This document provides IT professionals with a description of the Live Meeting service offer available to organizations that are using standard products and services from Online Services. Apple Macintosh Microsoft Online Services Microsoft Online Services Macintosh This document focuses on the Apple Macintosh Macintosh Support | Service Support | Service Description experience for Microsoft Office users that is available for Description three Microsoft Online offerings—Microsoft Exchange Online Standard, Microsoft SharePoint® Online Standard, and Microsoft® Office Live Meeting 2007. Page | 10
  • 12. Microsoft Dynamics CRM Online Microsoft Dynamics CRM Online | Microsoft Dynamics CRM Online | datasheet Find, keep, and grow customer relationships. Quickly datasheet centralize customer information and streamline business (not available yet outside processes with a system that quickly adapts to your US/Canada) unique business needs. BPOS Add-on Services Microsoft Exchange Hosted Microsoft Exchange Hosted Services | Microsoft Exchange Hosted Services (EHS) offers online Services | datasheet datasheet tools to help your organization protect itself from spam (Protection & Preservation for and malware, satisfy retention requirements for e- eMail) discovery and compliance, encrypt data to preserve confidentiality, and maintain access to e-mail during and after emergency situations. Microsoft System Center Online Microsoft System Center Online Desktop Microsoft System Center Online Desktop Manager is a Desktop Manager (beta) | Manager (beta) | datasheet hosted IT management solution based on Microsoft datasheet System Center management technologies that provides (Desktop Management) the capability to secure, update, monitor, configure, (not available yet outside US) troubleshoot and collect inventory from a single, Web- based console. This new IT management service is designed for customers who want an integrated desktop management solution without the overhead associated with installing and maintaining an on-premises management infrastructure. Microsoft Online Services | Online Microsoft Online Services | Online Product Product Documentation Documentation Windows Intune Windows Intune Website Windows Intune simplifies how businesses manage and secure PCs using Windows cloud services and Windows 7—so your computers and users can operate at peak performance. Windows Intune delivers cloud-based management and security capabilities that can be administered through a single Web-based console, Page | 11
  • 13. enabling your end users and your IT staff to work from virtually anywhere-all that’s required is an Internet connection.. Page | 12
  • 14. Trial, Licensing and Planning Microsoft Online Services Trial Microsoft Online Services Trial Guide The Microsoft Online Services Trial Guide provides step- Guide by-step instructions for setting up and using a trial account for the Business Productivity Online Standard Suite from Microsoft Online Services. The guide provides instructions for setting up a trial via the Microsoft Online Customer Portal (MOCP), administering Exchange Online, SharePoint Online, Office Communications Online, and Office Live Meeting via the Microsoft Online Administration Center (MOAC), and converting a trial account to a paid subscription. What is a Windows Live ID ? What is a Windows Live ID ? For the creation and administration of the Microsoft Online Services / BPOS, you require a Windows Live ID. This information provides more background on what the Windows Live ID is and how to create one should you not have a Windows Live ID Microsoft Online Subscription Microsoft Online Subscription Program Microsoft Online Subscription Program Licensing and Program Licensing and Business Licensing and Business Policy Guide Business Policy Guide for more in-depth information Policy Guide about purchasing, activation and support for Microsoft’s Online Services. Microsoft Online Services Product Microsoft Online Services Product Use Rights User Subscription Licenses for Software Assurance (USL Use Rights for Software Assurance) A USL for Software Assurance is similar to a USL except that it may be assigned to users who have also been assigned a qualifying CAL with active Software Assurance or to those who use a device to which a qualifying Device CAL with active Software Assurance has been assigned. See the Microsoft Online Services Product Use Rights for more information on how they may be assigned and reassigned and for which online services they apply. Guidance for Microsoft Online Guidance for Microsoft Online Services This paper provides the tools and guidance around using Services Multinational Customers Multinational Customers Microsoft Online Services from multiple locations Page | 13
  • 15. worldwide, both during an evaluation stage and after purchase, when Microsoft Online Services are introduced for the first time to the multinational company’s branch offices in different regions. Webinars Microsoft Online Services related webinars Microsoft Online Services offers regular live webinars on Overviews of Microsoft Online a variety of topics. This blog post lists each webinar and Services webinars from the MS provides a link to the video of that webinar. This post is Online Team blog updated when each new webinar video is available. Infrastructure Planning and Infrastructure Planning and Design Guides Streamline and clarify your Microsoft Online Services Design Guides for Microsoft for Microsoft Online Services infrastructure design processes with concise planning Online Services guidance from IPD Guides for Microsoft Online Services. Each guide addresses a unique Online Services infrastructure technology or scenario, provides critical architectural decisions to be addressed, available options, as well as a means to validate design decisions to ensure that solutions meet requirements of both business and IT stakeholders. Microsoft Online Services | Microsoft Online Services | Company Microsoft Online Services is available to your company Company Network Requirements Network Requirements over your Internet connection. It may replace applications that operated within your company network. The traffic that previously was confined to your network will now travel between your company and the Internet. You must ensure that your company’s connection to the Internet is configured correctly and that it has enough capacity to handle the network traffic. Microsoft Online Services - Microsoft Online Services - Enterprise This document describes the Microsoft Online Services Enterprise Network Services Network Services Overview networking infrastructure components and security Overview features that support delivery of all Online Services for the enterprise that use the Internet for transport. These include all of the offerings that are part of the Microsoft Business Productivity Online Standard Suite, Microsoft Dynamics CRM Online, and many others. The document is intended for network engineers and system integrators who work with Microsoft Online Services customers. Page | 14
  • 16. Microsoft Online Services customers. (Dedicated offerings are covered in a separate downloadable document, Microsoft Online Dedicated Service Descriptions and Service Level Agreements). Page | 15
  • 17. Migration, Service and Support Migrate to Microsoft Online Migrate to Microsoft Online Services This document describes how to migrate your on-premise Services Exchange Server mailboxes and POP3 and IMAP4 mailboxes to Exchange Online. Microsoft Online Migration Microsoft Online Migration Toolkit Sample migration planning materials including: project plan, Toolkit communication plan, tracking spreadsheet, procedures, e- mail templates, Known Issues and FAQ. Sample e-mail migration planning materials Microsoft Online Services- Microsoft Online Services- Support and The Microsoft® Online Services support teams are Support and Service Management Service Management Service Description committed to helping customers quickly and efficiently Service Description resolve service-related issues that end users may encounter when using Microsoft Online Services. This document describes the support services that are provided for the Microsoft Online Services products available in the Business Productivity Online Suite. SLA for Exchange Online Standard View the Exchange Online Standard Service Level Agreement (SLA) for this service (User SL) customers: service SLA SLA for SharePoint Online View the SharePoint Online Standard SLA Service Level Agreement (SLA) for this service Standard (User SL) customers: SLA for Office Communications View the Office Communications Online Service Level Agreement (SLA) for this service Server Online Standard (User SL) SLA customers: SLA for Office Live Meeting View the Office Live Meeting SLA Service Level Agreement (SLA) for this service Standard and Professional (User SL) customers: SLA for Exchange Hosted Archive View the Exchange Hosted Archive SLA Service Level Agreement documentation for Microsoft Exchange Hosted Archive. Microsoft Online Services – Help Microsoft Online Services – Help and Help and support website covering all relevant tasks you and How-to How-to may need to perform onboarding and administrating Microsoft Online Services Page | 16
  • 18. Security, Privacy and Compliancy Security Features in Microsoft Security Features in Microsoft Online Service security must be proactively designed in to all Online Services Services aspects of the online experience, from the software itself to the supporting infrastructure, from the day-to-day best practices for your own information workers to the buildings housing the data centers. The security architecture for the Business Productivity Online Suite embodies the key principles of the company’s Trustworthy Computing Initiative: security created by design, by default, and by deployment. Developed for global enterprises, Microsoft’s multi-faceted security program applies a common set of security policies to manage risk and mitigate threats to customer data. Microsoft seeks to improve security by working to standardize the way it tests, implements, and monitor policies for all of its customers. In turn, each Business Productivity Online Suite customer benefits from Microsoft’s experience with the security concerns of customers all over the world — and from the practices Microsoft applies to address them. Microsoft Global Foundation Microsoft Global Foundation Services | Delivering trustworthy, available online services that Services | Online Security Online Security create a competitive advantage for Microsoft Microsoft Compliance Framework Microsoft Compliance Framework for Online Service delivery and operations teams at Microsoft for Online Services Services needed to adapt their compliance practices due to the changing landscape of regulations, statutes, and industry best practice standards for online services. Readers of this paper will gain an understanding of the framework Microsoft developed in order to more efficiently utilize existing staff and resources, and to establish and maintain online services compliance. The Microsoft Compliance Framework for Online Services allows the company to better meet complex obligations through Page | 17
  • 19. reducing risk of operational disruptions and increasing confidence in service stability, and by obtaining third party verifications as proof of continuing adherence to compliance requirements. Microsoft Unveils New Microsoft Unveils New Government Cloud In March 2010 Microsoft announced important Government Cloud Offerings at Offerings at Eighth Annual Public Sector CIO enhancements and certifications that raise the bar in Eighth Annual Public Sector CIO Summit security and privacy for the Business Productivity Online Summit Suite (BPOS). In addition, we unveiled a new dedicated government cloud as part of the Business Productivity Online Suite, optimized for the unique security and privacy requirements of US government agencies and defense contractors. Securing Microsoft’s Cloud Securing Microsoft’s Cloud Infrastructure This paper introduces the reader to the Online Services Infrastructure Security and Compliance team, a part of the Global Foundation Services division who manages security for the Microsoft cloud infrastructure. Readers will gain an understanding of what cloud computing at Microsoft means today and how the company delivers a trustworthy cloud computing infrastructure. Security in Cloud Computing – A Security in Cloud Computing – A Microsoft An introduction to the Security benefits and challenges Microsoft Perspective Perspective that Cloud Computing will bring; discusses some important considerations that organizations should address before embracing the Cloud Cloud Computing Security Cloud Computing Security Considerations This paper provides a high-level discussion of the Considerations fundamental challenges and benefits of cloud computing security, and raises some of the questions that cloud service providers and organisations using cloud services need to consider when evaluating a new move, or expansion of existing services, to the cloud. Privacy in the Cloud Computing Privacy in the Cloud Computing Era Discusses what Cloud Computing means to consumers Era and how Microsoft applies its existing privacy principles to the Cloud. The Effective Security Practices The Effective Security Practices Whitepaper Information security is a very dynamic field: legislation Whitepaper Series Series keeps changing, technology keeps evolving, and the Page | 18
  • 20. attacker community continues to be more sophisticated. This turmoil has forced security practitioners to think creatively to address some very difficult problems. Much of this innovation has been locked away within corporations as they have made isolated progress on issues like security metrics, security risk management frameworks, and security policy. In order to address this discrepancy, Microsoft commissioned a whitepaper series to share key security innovations. Whitepaper topics came from participants in Microsoft’s CSO Council - a semi-annual gathering of security executives from leading global organizations who serve as advisors to Microsoft’s Trustworthy Computing group. Our goal is to share practices “from-the-trenches” that address some of the toughest problems in security. After numerous interviews, discussions, and debates with these thought leaders, a collection of effective practices emerged. While much remains to be done, we hope these papers fuel the discussion and help facilitate further sharing in the field of IT security. Page | 19
  • 21. Information for developers / integration SharePoint Online Developer SharePoint Online Developer Guide Developers Guide for SharePoint Online (Standard Offer) Guide Microsoft® Office SharePoint® Online is a collection of Web-based tools and technologies built on Microsoft Office SharePoint Server 2007 that help you store, share, and manage digital information within your company. This white paper describes the customization (or extensibility) capabilities that are supported with the Standard offering of SharePoint Online. Exchange Online Developer Guide Exchange Online Developer Guide This document shows how to use exchange web services to programmatically communicate with exchange online. Some key scenarios such as integration with Azure are also documented. Page | 20
  • 22. Microsoft Office Web Applications Microsoft Office Web Apps Microsoft Office Web Apps With Microsoft Office Web Apps, you can access documents from virtually anywhere. Whether you’re editing a document from home or collaborating with someone around the world, Office Web Apps help you work the way you want. Microsoft Office Web Apps Microsoft Office Web Apps Resource Center Microsoft Office Web Apps are online companions to Resource Center Microsoft Word, Excel, PowerPoint, and OneNote, enabling people to access and do light editing or sharing of Office documents from virtually anywhere. This page provides tools and resources for IT professionals to help you get started with Microsoft Office Web Apps. Page | 21
  • 23. Mobility Microsoft Online Services Microsoft Online Services Mobility Solutions Detailed description of mobile device options for Mobility Solutions Description Description Exchange Online and Sharepoint Online including Windows Mobile, Exchange ActiveSync and RIM BlackBerry devices, including current promotions. Windows Phone plus Microsoft Windows Phone plus Microsoft Online Windows Phone plus Microsoft Online Services data Online Services Datasheet Services Datasheet sheet, describing value proposition of Windows Phone devices with Microsoft Online Services Hosted BlackBerry Service Hosted BlackBerry Service Onboarding Guide Instructions for purchase, order and deployment of the Onboarding Guide Hosted BlackBerry service for Exchange Online Standard Page | 22
  • 24. Microsoft Online Services Partner Information (not all info is available to non partners) Are You a Partner Looking to Quickstart Online Services Are You a Partner Looking to Offer Microsoft Online Offer Microsoft Online Services ? Services? Learn about the partner opportunity and sign up to become a Microsoft Online Services reseller at www.quickstartonlineservices.com Here you will find resources to help you learn about and adopt Microsoft Online Services into your everyday business practice. You will find webcasts, labs, presentations, videos, and much more at the Quickstart Online Services resource center. Page | 23
  • 25. Industry Analyst Information / Reviews of Microsoft (Online Services) Microsoft Analyst Relations | Microsoft Analyst Relations | Reports A collection of reports published by leading independent Reports analyst firms on, or including, Microsoft. Microsoft has secured all copyright and publishing privileges with the firms to include the reports on this site for all audiences. All reports were researched and funded by the analyst firms themselves. Tom’s Hardware | Microsoft’s Microsoft’s BPOS: Cloud Computing’s Silver No, software may not be dead, but it’s certainly evolving, BPOS: Cloud Computing’s Silver Lining? and businesses look likely to reap the biggest near-term Lining? benefits. If you’ve thought that “cloud computing” was some cheesy catchphrase meant for the Fortune 500, get ready for an eye-opener. All the lessons that Microsoft has learned since 2005 have been poured into the new Business Productivity Online Suite (BPOS), a part of Microsoft Online Services. Essentially, BPOS is an enterprise-class, cloud-based messaging and collaboration platform that renders the old box-and- license software model obsolete. That’s a pretty grandiose statement, but bear with us and you’ll see what we mean. There is nothing else quite like BPOS on the market today, and, particularly in a down economy, it has the potential to save businesses of any size a lot of money and improve how they operate in the process. Page | 24
  • 26. Videos Software-Plus-Services Software-Plus-Services This video demonstrates how innovative software applications on intelligent devices (“clients”), complemented by Internet-based data storage and services (the “cloud”), will offer individuals increased control over their information while enabling more engaging, seamless experiences across their computers, cell phones and other devices. Microsoft's Data Center ITPAC Microsoft's Data Center ITPAC This video shares Microsoft’s data center evolution (previously called the “Generation 4 vision”). Our move is towards the pre-manufacturing every part of the data center: the IT, mechanical and electrical components as part of Pre-Assembled Components that we call an “ITPAC.” By eliminating over-provisioning and maximizing productivity on an ongoing basis these data centers can be flexible and environmentally sustainable to meet customer and business demands. Page | 25