1. 1
Digital
Disruption
Debbie Gamble

2. Disruption
2
• 50B devices will be connected to the internet
by 2020
• There are almost 2B people on social networks
• 52% of Fortune 500 firms since 2000 are now
gone
• 90% of consumers want more from their brands
• $4.7 trillion traditional financial services revenue
at risk from disruption
• The ‘re-imagination of everything’

3. New ways to transact
3
Courtesy of Wetpaint
The worlds largest taxi
company, owns no
vehicles.

4. New Relationships
4
Courtesy of Wetpaint
The worlds most
popular media
company, owns no
content.

5. New Retail Destinations
5
Courtesy of Wetpaint
The most valuable retailer, has no inventory.

6. New Experiences
6
Courtesy of Wetpaint
The worlds largest accommodation provider,
owns no real estate.

7. Mobile First
7

8. Changing Consumer Behaviour
8

9. Digital Commerce Trends
9
• Omni-channel convenience
• Content as a path to commerce
• The optimization of checkout
• All access
• Recognize and personalize
• Consumers influencing consumers
• The rise of the sharing economy
• Secure identity as new currency

10. Changing Payments Landscape
10
• Market focus on FinTech - $2.1 Trillion by 2023
• Invisibility of payments
• Blurring of lines between physical and virtual
• Payments and Banking are no longer synonymous
• Multi factor authentication will become the norm
• Trends impacting the payments ecosystem
• Mobile
• Tokenization
• Cloud/HCE
• Blockchain
• Big Data
• Faster Payments
• IOT
• Crypto Currencies
• Social Payments

11. Banks Under Threat
11

12. New Alternatives
12
New players
entering the
Canadian
payment
space

13. 13

14. 14
Big Data
• Data is the new form of power
• Big Data delivers both scope and depth
• Allows for deployment of data-enabled services at
a large scale
• Tailoring product characteristics to the needs of
individuals
• Significant implications on policies and potentially
regulatory requirements

15. What does this mean to you?
15
• The ‘customer experience’ is now part of your
value proposition
• Leverage partnerships can extend your ecosystem
• Create convenience and eliminate obstacles
• Engage your consumer community
• Significant opportunities for ‘Financial Inclusion’
• Stay relevant

16. THANK YOU
16
debbie@northcommons.com
debgamble1