1. Responsive Process
Management
Dr. M. A. Ketabchi
Vice President, Strategy, Progress Software
Former President, CEO and Founder of Savvion

2. About Progress Software
Is the leading provider of Is a global software
software solutions that company with customers
enable enterprises to be and partners in more than
Operationally Responsive 180 countries
Is a financially strong US Provides a comprehensive
public company enterprise Responsive
headquartered in Bedford, Process Management
Massachusetts (RPM) Suite
2 © 2010 Progress Software Corporation. All rights reserved.

3. Key Values of Business Process Management
(BPM)
Visibility Agility
Business
Efficiency
Empowerment
Achieving the above with low total cost of ownership and
easy to use reliable technologies
3 © 2010 Progress Software Corporation. All rights reserved.

4. Key Values of Responsive Process Management
(RPM)
Real-time visibility into Agility to change and
business processes, ability to respond to
events and dependencies situations when they
on applications arise
Improving end-to-end Empowering
processes executed in business
distributed users to control
environments their business
Enterprises who have these capabilities are
Operationally Responsive
4 © 2010 Progress Software Corporation. All rights reserved.

5. Key Capabilities of RPM
Real-time Immediate Process
Visibility Response Improvement
Automation &
BPM
BPM Processes Agility
Improvement
Eliminating
Application
BTM
BTM Applications Application
Control
Bottlenecks
Sense and Patterns and
BEP
BEP Events
Respond Responses
5 © 2010 Progress Software Corporation. All rights reserved.

6. Progress is Best Equipped to Deliver RPM
Financial Services Communications Travel & Logistics
Accelerators Accelerators Accelerators
Accelerators
Market Order Supply
Surveillance Management Chain
Enterprise Integration Data Services
Progress’ RPM Suite
6 © 2010 Progress Software Corporation. All rights reserved.

7. Analyst Perspective of Progress’ Leadership in
Delivering RPM
Visibility BEP BPM
Forrester Wave: Forrester Wave: Forrester Wave:
SOA Management CEP Platforms BPM
“…strategic visibility into “How can we react to what “…the next big thing, not
business operations” is happening in the just in IT but also in
business right now…” corporate management.”
7 © 2010 Progress Software Corporation. All rights reserved.

8. RPM Use Cases
External events may start or stop a process
execution.
External events inform an active process of
changes that impact its execution.
Completion of a process execution generates an
event that starts execution of another process.
A process execution halts at a step awaiting the
arrival of an event.
Processes do not meet SLAs because
applications they depend on do not perform.
8 © 2010 Progress Software Corporation. All rights reserved.

9. RPM Exploits The Hidden Relationship Between
SOA and Business Event Processing
Events
Progress’
RPM Server
RPM Control Tower
9 © 2010 Progress Software Corporation. All rights reserved.

10. These Progress Customers Will Expand From BPM,
BEP, or BTA to RPM
COMMUNICATIONS TRAVEL & MANUFACTURING
FINANCIAL SERVICES RETAIL
TRANSPORT & LOGISTICS
10 © 2010 Progress Software Corporation. All rights reserved.

11. Why Royal Dirkzwager will Expand from BEP to
RPM
Optimize the complex
maritime logistics
Monitoring and analysis
of real-time shipping information
Potential to save millions of dollars
in fuel costs and timely delivery of goods
11 © 2010 Progress Software Corporation. All rights reserved.

12. RPM will Enable Royal Dirkzwager to Increase
Efficiencies of Maritime Logistic Processes
Managing operations
• Offloading/Onloading
• Crane/truck logistics
• Container management
Managing Vessels
• Position tracking
• Position management
• Asset management
12 © 2010 Progress Software Corporation. All rights reserved.

13. Why Yell will Expand from ETA to RPM
Need to improve its “ad factory” business
processes continuously to remain competitive
Combine BTA and BPM to
expand visibility and ability to improve
Solution has provided agility
and prevented revenue leakage
13 © 2010 Progress Software Corporation. All rights reserved.

14. Yell will be Able to Increase Revenue by Managing
Human Centric Operations of Their Core Process
Transaction ID - 1545
Enter Order Sale Posted
to Revenue
Transaction ID - 1545
Ad Agreement
Signed Invoice
Credit Line
Check
Creative Ad Staged on
Enter a work Services Website and
Request Design Ad Goes Live
Transaction ID - 1545
No visibility into failed transaction or effect on overall business process
equals to loss of revenue.
14 © 2010 Progress Software Corporation. All rights reserved.

15. Why Genpact will Expand from BPM to RPM
Running business processes on behalf
of clients with external information sources
Events start, stop, and advance
the process by completing external steps
Avoiding significant redo and
undo by detecting errors/fraud early on
15 © 2010 Progress Software Corporation. All rights reserved.

16. Genpact will be Able to Enhance Client Intimacy
by Detecting and Reporting Issues Earlier
Business Challenge Solution Overview
 Ability to work with existing systems
remotely
 Capability to handle multiple input sources Mail Room 1 Mail Room 2 Mail Room 3
 Complete end-to-end tracking
Genpact Solution Standardized Mail
Room feed
 BPM solutions with standard human and
system interfaces
BPM
Business
Business Impact Rules
Engine
 Process standardization
 Uniform Process Metrics and KPIs
Standardized ERP feed
RPM Extension
 Correlate events to identify patterns that
Preprocessing Module
lead to fraud, violations and inefficiencies
 Build preventive and corrective processes
 Receive up to date status of applications Legacy
App
16 © 2010 Progress Software Corporation. All rights reserved.

17. How RPM Is Different Than BPM
Visibility into Plus real-time visibility into
business processes events and applications
Agility to improve Plus ability to respond to
business processes situations when they arise
Efficiency to Plus ability to take
reduce cost advantage of opportunities
Business Plus empowering
empowerment business users to control
17 © 2010 Progress Software Corporation. All rights reserved.