The document discusses innovation examples from the United Arab Emirates' smart government initiatives. It describes how the UAE has ranked highly in UN e-government surveys and discusses the country's journey to developing a smart government through mobile services. Specific innovation examples highlighted include the Center of Digital Innovation, which tests mobile apps for government agencies, and the Abu Dhabi City Guard app, which allows citizens to report issues to the government. The Ministry of Interior app is also discussed, which allows citizens to obtain certificates of good conduct online rather than visiting police stations in person.

1. Innovation Examples From The UAE SmartGovernment
By: Dr. Saeed Al Dhaheri
ICT Expert
@DDSaeed
Abu Dhabi Defining Standards Conference, Nov 19 2014

2. Innovation Examples From The UAE Smart Government
Agenda:
e-Government Competitiveness
Journey to Smart Government
Innovation Examples
The Future
Abu Dhabi Defining Standards Conference, Nov 19 2014

3. UAE e-government Competitiveness
•UAE ranked 32ndworld wide and 2ndin the GCC and 7th
on Asia as per the UN e-government survey 2014
•12thin the online service index
•UAE ranked 12thin the global competitiveness index
2014-2015
•UAE won 3 awards during the WSIS +10 High level
event in Geneva 2014
•Government excellence award
•MBRSLP for capacity building
•ADSIC for e-citizen program
Abu Dhabi Defining Standards Conference, Nov 19 2014
GITR 2014

4. Journey to Smart Government in UAE
Purpose:
customer satisfaction -happiness
Drive knowledge economy
Help achieve UAE vision 2021
Transformation from e-government to smart/mobile government
Mobile as the delivery channel
Responsive design for govweb sites
m-Government road map & guidelines
m-Government service award
Government app store
engagement with the public through SM
Next step: consolidate to one app for all services
Digital Gov
e-Government Journey

5. Innovation examples
INNOVATION
n. The process of improving, adapting or developing
a product system or service to deliver better results and create
value for people.
Examples:
Center of Digital Innovation (CoDI)
Abu Dhabi City Guard
Service innovation: MOI app
Secure Single-Sign-On to Dubai smart government services
Abu Dhabi Defining Standards Conference, Nov 19 2014

6. Center of Digital Innovation (CoDI)
UAE Federal government initiative
Providing services for testing and
verifying security and functionality
of mobile apps for government
departments within UAE and
GCC countries
New and innovate technologies to
develop new services
Abu Dhabi Defining Standards Conference, Nov 19 2014

7. Abu Dhabi City Guard app
•Citizens as guardians of the city
•Allows people to reports incidents (photo, video, audio)
and submit complaintsto the government
•Innovative process flow changes
•Increase civic participation and engagement between the public
and government
•Results:
•The app helped improve government performance
•Awards to recognize best performed departments
•More adoption (e.g, police for reporting traffic violations)
•Potential for big data analysis to reveal insight
“To maintain the city’s appeal and further strengthen its international image, safety standards and quality of our services
for residents and travellers play a crucial role. To that end, the new application aims to encourage both residents and tourists
to join the government’s efforts in resolving problems quickly and effectively.”
Slogan: your city, your community, your app
Abu Dhabi Defining Standards Conference, Nov 19 2014

8. Service Innovation: MOI App
Certificate of good conduct
Parties involved: Police
Supporting parties: Emirates ID
Before
After
visit to the police stations
No need for physical presence
Finger-printing
No finger-printing
3days –1 week to get the certificate
Certificateissued same day
Inconvenient
Very convenient
From
To
Abu Dhabi Defining Standards Conference, Nov 19 2014

9. Secure Single Sign-On to Dubai smart government services
•Cooperation between Dubai smart government
and Emirates ID
•Very secure access
Abu Dhabi Defining Standards Conference, Nov 19 2014

10. The Future
Fostering Government innovation
to achieve UAE vision 2021
National Innovation Strategy
Mohammed Bin Rashid Center for
Government Innovation
Dubai Smart City Initiative
Abu Dhabi Defining Standards Conference, Nov 19 2014
Six national priorities of UAE vision 2021:
•Cohesive society and preserved identity
•Safe public and fair judiciary
•Competitive knowledge economy
•First-rate educational system
•World-class health care
•Sustainable environment and infrastructure

11. Thank you