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It For The Small Bar
- 1. Copyright David Drager © 2009 1 IT For The Small Bar David Drager IT Manager Chester County Bar Association
- 2. What is IT? Information Technology's Goals "Knowledge is Power" - Francis Bacon What Kind of Information Important for Small Bars? - Information to run your office - Information on/for your members Copyright David Drager © 2009 2
- 3. Copyright David Drager © 2009 3 Information for/About Members
- 5. Apply this data to advance your Bar Association goals
- 6. Target areas of expansion
- 8. Excel
- 9. Access
- 11. Associate
- 12. Affiniscape
- 13. iMIS
- 14. Custom
- 16. Where do they live?
- 17. What do they value?
- 19. Phone
- 20. Fax
- 21. E-mail
- 22. ListServ
- 23. ListManager
- 25. MailChimp
- 26. ConstantContact
- 27. Website
- 28. RSS
- 30. Tightly Integrated with Membership Database
- 33. Paid and Free Solutions
- 35. Calendaring
- 36. e-Commerce
- 37. Security
- 39. Copyright David Drager © 2009 10 E-Mail Communications In-House or Hosted Membership Newsletters, Listservs - ConstantContact, MailChimp Beware member burnout Currently main line of communications Beware Formal/Informal Prose Proof
- 40. Copyright David Drager © 2009 11 Blogs, Social Media LinkedIn, Facebook, Twitter, Others Pros/Cons You Should Have a LinkedIn Page and Group! Free! Very Important for Younger Attorneys Great Way to Get Out the Message
- 41. Copyright David Drager © 2009 12 Information For The Office
- 43. Paid Solutions
- 45. Free Solutions
- 46. Avast!, AVG Free, Malwarebytes
- 47. Update - Windows Update Automatic
- 48. Firewall - On the network or on the PC
- 49. Word Processing, Spreadsheets, Email Clients
- 51. Cable
- 52. DSL
- 53. Fiber
- 54. Wireless
- 55. VPN
- 56. Virtual Private Network - Necessary for off-site work
- 57. Speed
- 58. How many staff
- 61. Redact Lines
- 62. Fill In Forms / TypewriterFree Alternatives - CutePDF - http://www.cutepdf.com/
- 64. Lock or Restrict Distribution (Security)
- 65. File->Properties
- 66. Typewriter
- 67. Redact
- 71. Document Management / Indexing
- 73. Google Docs
- 76. Desktop or Workgroup Scanners
- 77. OCR - Optical Character Recognition
- 78. Key is FINDING data or information
- 79. Con is it will cost some expense at the beginning, however savings in the long run.
- 81. Copyright David Drager © 2009 23 Copiers, Printers, Scanners Copiers are now printers, faxes and scanners. Can scan documents and do OCR Access to your network and e-mail Inkjets are most expensive Color Laser middle ground Black and White Laser cheapest
- 82. Copyright David Drager © 2009 24 Office Mobility Should staff members work in office only, or is telecommuting an option? Presence 'Follow Me' Remote Desktops – GoToMyPC and LogMeIn
- 83. Copyright David Drager © 2009 25 Credit Card Security / PCI Compliance Credit Card Industry, Visa/MC/Amex are working to reduce fraud. If you haven't heard about this, you will. Rules for security of credit card information - most complicated if you have an online store.
- 85. Hackers
- 86. SpammersMust protect paper and electronic data through policies and procedures. Outside audits
- 87. Copyright David Drager © 2009 27 Overall IT Strategy In-house or Outsource
- 89. Knows organization inside and out
- 91. barsCopyright David Drager © 2009 28
- 94. Can be motivated by profit or product, not 'best solution'Copyright David Drager © 2009 29
- 95. Copyright David Drager © 2009 30 But don't forget we are ultimately here to help our members advance the practice of law, everything I’ve gone over are tools to make this happen.
- 96. Any Questions? Copyright David Drager © 2009 31 Contact: David Drager ddrager@chescobar.org 15 W. Gay Street / West Chester, PA 19380 610.692.1889
Hinweis der Redaktion
- IT is a broad termWhat is IT’s goal?Break down into 2 main areas for bar associationsInformation Technology for your Office (how to run your organization)-Information Technology for your Members, how to serve them best
- Ask nabe members what software they currently use.How many use excel?How many use member management software onsite?How many use web-based member management?Very core of a bar associationWhat information should we collect. Age, location, area of practice, down to photos.How do we collect this information?
- Define databaseWhat are pros and cons of each database type?Ask what other ‘custom’ or other software attendees are using.
- Reason we keep and follow this information.Find out what section of membership is underserved or has room to grow.Track membership trends to fix leaks before they sink the ship
- Communications revolution over past 10 years.Paper mail – uses member databases, mail mergeE-mail is currently king, but technology does change. Social network communication not reliable for mainstay, but work to reach ‘connected’ attorneys.Listservs are a good way to get non-meeting communication going. Give example of listservs, sending email to the address, some prefer to have me do it.
- Anatomy of a google searchGoogle researchers have put a lot of time into this.Paid search partsSublinks and sub-listing are good.Page rankSEO is VERY competitive. Attorneys pay 1000s of dollars a month for websites just to get high google links.
- In house solutions only for those with a lot of bandwidth.Designing a newsletter like designing a website. Don’t send too often, members will start to ignore them.Need to get safely into their inboxes and not caught in a spam filter.Many e-mail clients on many operating systems.Don’t be too informal, but email prose is heading that way. ProfessionalismExample: US Senators on twitter using LOL and UProof mailings before sending out, use multiple eyes.
- Where to buy – stick with vendor or if you know a model you like, froogle.google.comPaid and Free solutions. Free solutions work but are of questionable reliability.Must keep machines updated, will help with most of the problems.Firewall should be office-wide, at the router or networking equipment.OpenOffice not recommended for whole office, but can be helpful.
- Speed questions: what kind of traffic are you doing. Do you allow internet radio? Do you need to stream video?
- Phone systems moving to VOIP. Old solutions sometimes still best.Email – exchange, hosted exchange. POP3/IMAP or old protocols. Do you have/need a blackberry? Good that you always have access to email, bad that you always have access to email.Allowing instant messenger in the office. Legal implications? Harassment/Goofing Off
- Is it time? Depends on your office.Legal requirements vary by state.Some investment in hardware, but saves money over time.
- Multifunction devices, office hub for communications.Inkjet machines are cheap, companies make money on the ink.Color laser - $150Desktop scanner - $300-500 Fujitsu ScanSnap
- This is a policy decision.Technology makes it possible to do work from any location in the world, except face to face meetings.Phone calls, even desk phones, can be forwarded anywhere.Desktop can be accessed from anywhere. Used to require terminal server.
- Merchant LevelsLevel I – Over 6M transactions/yearLevel II – 1M to 6MLevel III – 20k to 1MLevel IIII – up to 20kSAQ – Self Assessment Questionaire, ABC and DIT questions, recommend auditing companies.Online merchants must have quarterly scan.
- You will be targeted, either intentionally or by ‘script kiddies’ who do it for fun.Must protect network, website, and all data.Confidential information, many attorneys involved in politics and would love information on opponents.Many data breeches occur from someone on the inside, staff or contractors.Policies in place to help protect data and privacy of members. EG Our electronic information policy.
- Smaller bars – definitely go with outsourced IT.Try to find a trusted partner.Eventually will need to find someone to handle and organize IT.
- Assist members where you can using your IT resources.Help them to practice law.