The UX Toolbox: 10 techniques to improve your user experience

•

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David Jarvis

Presented to WebCredible's Online Travel Seminar 11 September 2008

Design Technologie Business

The UX Toolbox: 10 techniques for a better user experience David Jarvis, TUI Travel Photo credit: bre pettis / flickr.com

TUI Travel Mainstream Sector ,[object Object],[object Object],[object Object],[object Object],[object Object],Photo credit: TUI Travel annual report

Let’s get our hands dirty! Photo credit: David Poole / flickr.com

Let’s get our hands dirty! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Photo credit: David Poole / flickr.com

1. Be visionary Photo credit: starbeard / flickr.com

Photo credits: rpriegu/ flickr.com & Wikipedia

2. Get to know your users Photo credit: Maria Trebol Azul / flickr.com

Photo credit: Crissy Terawaki Kawamoto/ flickr.com

4. Measure engagement “ Meaningless statistics were up one-point-five per cent this month over last month.” Cartoon: cartoonbank.com

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5. Think washing machine Photo credit: maria.cassiani/ flickr.com

With thanks to: Leisa Reichelt/ disambiguity.com

Oh Jared, I should have listened… See: http://www.uie.com/articles/death_of_relaunch/

6. Deal with change Photo credit: hockadilly/ flickr.com

Photo credit: margaretgouldstewart / flickr.com

7. Get creative Linus Pauling / Photo credit: Wikipedia

Oz Ibrahim from the UX Team @ TUI Travel / Photo credit: andyb/ flickr.com

8. Add tools to help you make and do Find out more at balsamiq.com

9. Ask for feedback (and act on it) Photo credit: adactio / flickr.com

getsatisfaction.com opinionlab.com 4q.iperceptions.com

Let me see you work it! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Photo credit: david poole / flickr.com

Thankyou. David Jarvis david . jarvis @ tuitravel .com linkedin.com/in/dcjarvis Photo credit: bre pettis / flickr.com

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The UX Toolbox: 10 techniques to improve your user experience

1. The UX Toolbox: 10 techniques for a better user experience David Jarvis, TUI Travel Photo credit: bre pettis / flickr.com

3. Let’s get our hands dirty! Photo credit: David Poole / flickr.com

5. 1. Be visionary Photo credit: starbeard / flickr.com

6. Photo credits: rpriegu/ flickr.com & Wikipedia

7. 2. Get to know your users Photo credit: Maria Trebol Azul / flickr.com

8. Photo credit: Crissy Terawaki Kawamoto/ flickr.com

9. Photo credit: Dave Gray / flickr.com

10. 3. Create personas

11. Photo credit: anikarenina / flickr.com

12.

13. 4. Measure engagement “ Meaningless statistics were up one-point-five per cent this month over last month.” Cartoon: cartoonbank.com

14. Photo credit: .Jes/ flickr.com

15.

16. Photo credit: Scott Ableman/ flickr.com

17. 5. Think washing machine Photo credit: maria.cassiani/ flickr.com

18. With thanks to: Leisa Reichelt/ disambiguity.com

19. Oh Jared, I should have listened… See: http://www.uie.com/articles/death_of_relaunch/

20.

21. 6. Deal with change Photo credit: hockadilly/ flickr.com

22. Photo credit: margaretgouldstewart / flickr.com

23. Photo credit: margaretgouldstewart / flickr.com

24. Photo credit: margaretgouldstewart / flickr.com

25. 7. Get creative Linus Pauling / Photo credit: Wikipedia

26. Oz Ibrahim from the UX Team @ TUI Travel / Photo credit: andyb/ flickr.com

27.

28. 8. Add tools to help you make and do Find out more at balsamiq.com

29. Find out more at axure.com

30. 9. Ask for feedback (and act on it) Photo credit: adactio / flickr.com

31. getsatisfaction.com opinionlab.com 4q.iperceptions.com

32. 10. Recruit an in-house team

33.

34. Thankyou. David Jarvis david . jarvis @ tuitravel .com linkedin.com/in/dcjarvis Photo credit: bre pettis / flickr.com

The UX Toolbox: 10 techniques to improve your user experience

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