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SAP CRM Training
- 1. SAP CRM Online Training INEXXA CONSULTING www.INEXXA.com 646-770-0685
- 2. Trainers • SAP CRM Solution Architect, Sr. Consultants and Subject Matter Expert • 10 + years Hands on Implementation Experience of CRM applications
- 4. ABC Party Supplies, Inc. CEO CRM Marketing CRM CRM eCommerce Analytics CRM CRM Channel Mobile Management Apps CUSTOMERS CRM CRM Sales Service CRM Interaction Center Email Phone Chat
- 5. 5 Days of SAP CRM Training ASAP Methodology Sales. Service CRM Overview or Marketing Interaction Center Customization Web UI
- 7. SAP CRM
- 8. SAP CRM Customization • IMG • Organizational Structure • Define Business Partners • Business Transactions • And more…
- 9. Fully Integrated Solution Middleware Configuration CRM ERP CRM Enterprise R/3 Adapter Plug –in* BW Adapter *Release Specific SAP BI SCM
- 10. SAP CRM Web User Interface
- 12. SAP CRM – Case Study Marketing Sales Service
- 13. 5 Days of SAP CRM Training ASAP Methodology Sales. Service CRM Contact Us: or Marketing Overview INEXXA CONSULTING www.INEXXA.com Interaction training@inexxa.com Customization Center 646-770-0685 Web UI *Group Rates Available
Hinweis der Redaktion
- SAP CRM is part of SAP Business Suite.SAP CRM provides leading front office functions and end-to-end industry-specificprocesses via marketing, sales, service, and various other channels.SAP CRM can be integrated into the SAP NetWeaver Portal
- SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focusedbusiness areas for the 360 degree interaction, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients.
- SAP Customer Relationship Management (SAP CRM) is part of the SAP Business Suite and contains a central CRM server that can be used to access the system via multiple channels. The CRM server can also connect to other systems.
- CRM Middleware is the primary device for the data exchange between the CRM system and the connected SAP ERP system. A plug-in on the SAP ERP system acts as a counterpart to the R/3-Adapter, supporting the data communication between the two systems. The data exchange normally includes an initial transfer of Customizing data, master data and transaction data to the CRM system, as well as a delta replication of the master data and transaction data in both directions.SAP ECC 6.0 and later releases contain all interfaces that are required for technical integration with the other SAP components that were previously components of the SAP R/3 plug-ins.
- This course will prepare you to:Understand the concept of master data (Accounts, the Organizational Model and Products)Perform basic customizing of business transactionsCustomize basic functions relevant for transaction processingDescribe options of the CRM Billing applicationUnderstand the main functions of the CRM MiddlewareNavigate the basic features and functions of the CRM WebClient UI