Update to the Faculty Senate, presentation by WVU Associate Provost and Chief Information Officer Rehan Khan

1. West Virginia UniversityOffice of Information TechnologyUpdate to the Faculty Senate M. Rehan Khan Associate Provost and Chief Information Officer March 14, 2011

2. OIT Mission To provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems. 2

4. Network supports ~ 40,000 users

5. Bandwidth increased from 363 to ~775mbps over two years

6. 50+ miles fiber optic cable & 250+ miles high speed copper

7. 100+ building connections

8. Manage 89,000 IP addresses

9. Over 1.5 Billion unsuccessful intrusion attempts/year

10. Wireless infrastructure supports

11. Over 1800 simultaneous users/day

12. 700+ access points

13. Coverage in all residence halls various campus buildings

14. 124,648 Help Desk requests in 2010 (16% increase over 2009)

15. 154 technical workshops and webinars

16. Data Center

17. 212 Physical and 417 Virtual Servers

18. Current ~ 220 Terabytes of storage with will increase to >350Tb

19. Storage demand growing at 18-20% per year3

21. 159,423 total enrollments

24. 419 Microsoft SQL Server databases4

26. eCampus = 99.954%

27. MIX = 99.977%

28. Campus Network = 99.99%

29. Data Center @ Waterfront = 100%

30. Data Center @ WVNET = 99.954%5

32. Provide the WVU central systems users the ability to sign on with a single user account

33. Provide the ability for self-service password reset

35. Visit the IdM Project web site http://oit.wvu.edu/idm

36. Provide feedback / ask questions6

39. GroupWise Mobility How to obtain the service? Contact OIT Help Desk: 293-4444, or send request to oithelp@mail.wvu.edu Your GroupWise account will be prepared and an email message sent to you Follow directions in the message to configure your device 8

41. ATS, HSC, SSM, OIT, Student Affairs, Web Services

42. Advisory Committees

44. Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC)

45. Partner with Extended Learning to better serve faculty and students utilizing technology and pedagogical methods

46. Academic Computing Advisory Committee (ACAC)

47. Engaging with faculty via Faculty Forums and visits with colleges/campuses9

49. Responsible for developing PM process, standards and methodology

51. Internal and external penetration testing, application scanning, intrusion detection, virus protection, identifying risks and pursuing remediation efforts

53. Consolidate and unify disparate e-mail, calendaring and productivity systems10

55. Joined the Kuali Foundation, an open source university consortium

58. Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus

60. Assist CIO in priority setting, funding, resource allocation and communication

62. Will include all IT service providers, faculty and students12

64. Identify core technology services that should be provided by the central IT organization. Develop services portfolio that defines central vs. distributed services

65. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures13

66. Comments and Contact M. Rehan Khan Associate Provost for Technology and Chief Information Officer West Virginia University Office: (304) 293-4874 Rehan.khan@mail.wvu.edu http://oit.wvu.edu/ 14