Ben Woods
18
Followers
Personal Information
Unternehmen/Arbeitsplatz
Cleveland/Akron, Ohio Area United States
Beruf
Seeing things through the eyes of the customer; User Experience (UX) and Analytics
Branche
Technology / Software / Internet
Webseite
http://www.eaton.com
Info
Since 1999 I've worked to make digital experiences delightful - and easier to use. I am focused wholly on understanding customer wants and needs - and turning those into solutions for organizations. I conduct and manage usability testing to ensure that end products help customers; customer research to establish what they actually want; voice of customer (VOC) analytics to monitor their sentiments; and web analytics (Google Analytics) to observe and get insights from their behavior, and measure successful interactions.
I've worked with sole proprieterships to define their branding, non-profits and healthcare organizations to deliver online tools, and large enterprises to manage the user e...
Tags
usability
design
user experience
kent state university
information architecture
akron
business
worst practices
iue
web
neoupa
bad
websites
tric
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