1. The Plan 2015-2016
Prepared June 2015

2. Key Words
• Disturbative
• Deep Change

3. Trend #1: Integration

4. Trend #2: Consolidation

5. Two More Metaphors

6. “Empower people to
recover, succeed in
accomplishing goals, find
meaning and purpose in
life, and reconnect with
themselves and others.”
RI Mission

7. KeyPrograms
Recovery
Innovations
Matrix of
Priorities
Quality/
Compliance
Safety
Health & Wellness
Consulting/Training
Suicide Care
Co-Occurring SUD
KeyResourcefor
FirstResponders
Recovery
Culture
Next-Gen Crisis
Core Values
Transition Mgmt
MeasuredValue&
Results
Clinical/Medical
BestPractice
Integrated Outpatient &
Peer Support

8. RI Vision
Activate the next generation
of frame-breaking healthcare
innovation to support people
going beyond their
behavioral health needs to
succeed in the community
where they live, work, and
play.

9. RI Strategic Plan
Vision: Frame-breaking Next
Generation, Beyond BH
1. Healthcare
Innovation
3. Solution
Optimization
2. Employee
Investment
4. Strategic
Expansion
Next-Gen
Crisis Systems
Transition
Management
Integrated
Outpatient &
Peer Support
Consulting &
Training
Objectives:
Key Business Lines:

11. Healthcare Innovation
We’re putting the “innovate” back in
Recovery Innovations with enhanced
services in four primary areas. These key
business lines will target the central needs of
our primary Customers, which are the state
and county mental health authorities and
health plans that fund RI services and
programs, with the intent to migrate all
programs to the “bull’s eye” (where RI is
viewed as indispensable to the fulfillment of
the funder’s mission and responsibilities).

12. Employee Investment
RI will value our employees by attracting the
best talent and cultivating in our work
environments a highly confident, competent,
and caring work force.
Through our survey and dialogues, we’ve
gained valuable insight to the needs of our
employees. To help them thrive in their
career, we’re co-creating a plan to
implement skill-building and professional
development, greater two-way
communications, consistent performance
reviews, and leadership training.

13. Solution Optimization
RI has some significant gaps in the electronic
systems required to support a $60+ million per
year company. We are going to leapfrog to
best-in-class systems across the board, and
anticipate and exceed the pace of future
change. We’ve hit a point of growth that
requires improved electronic systems so we
can work and serve others more effectively.
RI will first conduct an assessment of gaps
and risks. Solutions will be identified,
prioritized, and implemented.

14. Strategic Expansion
RI will develop the business/program scale
and capabilities to exceed the pace of
current and future change related to
healthcare reforms.
The Company has experienced rapid growth
since its inception, and we’re going to ride a
wave of growth again. Rather than taking
on the cost and time to re-invent the wheel,
we’re looking to broaden our horizons by
partnering.
This requires that we create a strong and
attractive international brand and identify
and pursue not-for-profit organizations that

15. Crisis Services
Our fastest growing area with new
programs in Arizona, California,
Delaware, Texas and Washington
State will add new partnerships to
enhance technologies and service
lines to our existing array of Recovery
Response Centers (Crisis Stabilization
Programs), Evaluation & Treatment
(Involuntary & Court-ordered
Treatment), and Crisis Respite.

16. Transition Management
Another area of strength, the
Company will expand our Peer, Crisis,
and Health Navigators to ensure
successful community transition of our
participants (diverting from inpatient
hospitalization and re-admission) and
demonstrate measurably both the
recovery and cost-savings benefits to
our funders.

17. Integrated Outpatient &
Peer Supports
Our national footprint of Wellness City
programs is impressive, and the
Company will add clinical, medical,
and routine primary care, creating
fully-integrated health homes. This will
provide even more well-rounded
services and will strengthen our
capabilities to support individuals at
risk of suicide, co-occurring substance
use disorder, and/or co-morbid serious
medical conditions like diabetes,
COPD and heart disease.

18. Consulting & Training
Today’s international success is based
largely on how the Company has
shared our innovations through the
Recovery Opportunity Center over the
past decade, and we will expand and
extend these consulting and training
services.