Sedona Summer Institute Presentation

1. Using the Harvard Balanced Scorecard to Drive Performance & Improve Clinical Outcomes

13. “ Living Healthy Working Well” ® Achieving Better Outcomes, Improved Life-span & Richer Quality of Life Six Cross-Cutting Leadership Principles 3 C r i s i s P l a n n i n g 4 H e a l t h / W e l l n e s s & L i f e s p a n L o n g e v i t y 1 2 S u i c i d e P r e v e n t i o n & I n t e r v e n t i o n C l i n i c a l C a r e M g m t Note: Psychiatric inpatient care may be an important treatment of last resort when medically necessary and community supports are insufficient. Four Clinical Initiatives/Key Programs

24. Balanced Scorecard (Launch Fall 2010) Magellan Health Services, Inc. |

25. Magellan Health Services, Inc. |

28. Reduced Substance Use Employment & Education Decreased Criminal Justice Stability in Housing Social Connectedness Service Access/ Capacity & Retention Perception of Care Cost Effectiveness Best Practices

33. Dr. Keon Chi State Governance Transformation Award – Programs that focus on long-term problems endemic to state governments, take a holistic approach to solving problems, contain measurable performance benchmarks and are sustainable over time are eligible for the award.

40. Equipping Maricopa’s Work Force with ASIST - 2,000+ in 2010 30% Updated 6/3/2010 The November 2009 workforce survey demonstrated that nearly 10% of the Maricopa workforce received the two-day ASIST training prior to this initiative (n=152). The data in this slide covers only additional staff newly trained in ASIST in December 2009 and calendar year 2010. 2000 605 Agency # Trained Target % Trained #2-Day Sessions Next Training # T4T TERROS 197 450 44% 8 6/10 4 Southwest Network 100 450 22% 10 6/8 3 CHOICES 98 450 22% 10 6/8 2 Valle Del Sol 56 150 37% 2 6/17 1 Quality Care / FIC 20 200 10% 1 TBD 2 Partners In Recovery 79 250 32% 4 TBD 1 People Of Color 34 250 14% 3 TBD 0 Community Bridges 21 200 11% 1 6/15 3 Ebony House 0 25 0 0 TBD 0 Jewish Family 0 135 0 0 TBD 0 NOVA 0 50 0 0 TBD 0 SWBH 0 135 0 0 TBD 1 TOTAL 605 2,745 22% 39 17

41. David W. Covington, LPC, MBA Chief of Adult Services [email_address] twitter.com/davidwcovington Shawn Thiele, LCSW Chief, Child and Youth Services [email_address]