"During this session we will cover NetScaler Insight, which gives you visibility across your network AND allows you to see the end user experience. In this session, Ronan will install and configure Insight, and demonstrate how to use it to drill down and pinpoint network or performance issues. During this session, you will learn: - Basics of the HTTP protocol - How to Install & configure Insight - Use Insight to pinpoint performance issues - NetScaler performance metrics when load balancing traffic"

1. Citrix Support Secrets
Webinar Series
Using NetScaler Insight to Troubleshoot Network and
Server Performance Issues
Ronan O’Brien – NetScaler Field Readiness
October 31, 2013

2. Agenda
• Why is Visibility Important?
• Introducing NetScaler Insight Center
• HDX Insight
• Web Insight
• Deployment Scenarios
• Packaging and Licensing

3. Distributed Apps Cause Finger-pointing
Vendor Support
IT Department
Vendor
Support
Software
Mobile
User
Help-Desk
Desktop
Admin
IT Dept Calls
Vendor Support
Vendor
Support
Network
Admin
Vendor Support
Escalation
Whose fault?
User: My Application is Slow!
© 2012 Citrix | Confidential – Do Not Distribute
Long Escalations
and User
Frustrations

4. NetScaler Is the Universal Front-End
BYO
Desktops
Mobility
SaaS Apps
Availability
© 2012 Citrix | Confidential – Do Not Distribute
Acceleration Security
Visibility
Corporate Apps
Data

5. Achieving Application Visibility with
NetScaler
3rd Party
Analysis Tools
NetScaler Insight
Center
Cloud
Enterprise
Combining NetScaler with Analysis Tools
NetScaler generates a wealth of application visibility data by way of AppFlow™
NetScaler Insight Center is the best way to view Citrix-specific data
© 2012 Citrix | Confidential – Do Not Distribute
Desktop

6. Introducing NetScaler Insight Center
HDX
Insight
Analytics for XenApp and XenDesktop
Web
Insight
Analytics for enterprise applications
NetScaler Insight Center
© 2012 Citrix | Confidential – Do Not Distribute

7. NetScaler Insight Center: Core Values
1
2
3
4
Preventive
maintenance
Troubleshoot bad end
user experience
Capacity planning
for applications
End user
application analytics
© 2012 Citrix | Confidential – Do Not Distribute

8. HDX
Insight
Analytics for XenApp and XenDesktop
• Gain visibility into end user experience for virtual
desktops, applications, and users for XenDesktop
• Correlate network data with application data with
real-time metrics for effective troubleshooting
• Integrated with XenDesktop management tools
NetScaler Insight Center
AppFlow
© 2012 Citrix | Confidential – Do Not Distribute

9. Web
Insight
Analytics for Enterprise Applications
•
Break down detailed reporting on enterprise application
use, even for SSL encrypted traffic
•
Correlate network metrics with application behavior
•
Determine end user experience without agents
NetScaler Insight Center
AppFlow
© 2012 Citrix | Confidential – Do Not Distribute

10. Bottoms Up: Networks and Their Problems
Client and
Server RTT
Packet Loss
Network Jitter
(e.g., wifi, 3G, etc.)
(not the same as app RTT)
Unexpected
TCP Reset
ICA
TCP
IP
Physical
Connectivity
Issues
Next Hop
Router Issues
© 2012 Citrix | Confidential – Do Not Distribute
Bad
Configurations
Hardware
Failtures

11. Linking Top Down with Bottoms Up
• High App RTT + Low Client and Server RTT
 Server Side Issue
• Bad VoIP session corresponds with spikes in Client Jitter
 Client Network
• Subset of users with bad performance + High server RTT in DC
 Check for packet loss on the downstream network switches
© 2012 Citrix | Confidential – Do Not Distribute

12. Deployment Scenarios:
AppFlow for ICA
HDX Insight
NetScaler Gateway
Citrix XenDesktop
© 2012 Citrix | Confidential – Do Not Distribute

13. Deployment Scenarios: Transparent
AppFlow for ICA
HDX Insight
NetScaler
Gateway
© 2012 Citrix | Confidential – Do Not Distribute
XenApp

14. NetScaler Insight Center Packaging
• Software download from
http://www.citrix.com/downloads/netscaleradc/components.html
App Flow
• Works on XenServer
• Enterprise or Platinum Edition
• Seamless integration with NetScaler Appliances
NetScaler Insight Center
(XenServer VM)
© 2012 Citrix | Confidential – Do Not Distribute
• NetScaler Insight Center replaces Edgesight for
NetScaler

15. Licensing Information
NetScaler
Standard
NetScaler
Enterprise
NetScaler
Platinum
Insight Center
✔
✔
✔
Web Insight
✔
✔
✔
✔
✔
✔
June 2013
✔*
✔
June 2013
HDX Insight Realtime (60 mts)**
HDX Insight
Historical Reporting
XenApp/Xen
Desktop
Platinum
*For third party consumers, NetScaler Platinum is required as well
**NS Enterprise Edition + XA/XD Platinum = Real-time data for 60 minutes (XA/XD
checks for license level on the NetScaler and serves data accordingly
**NS Enterprise Edition + Non Platinum XA/XD = No real-time data at all
© 2012 Citrix | Confidential – Do Not Distribute

16. Let’s go to the Demo. . .
© 2012 Citrix | Confidential – Do Not Distribute

17. About
Citrix Services
Citrix Services make sure
you succeed with your
virtualization programs.
Educate | Guide | Support | Succeed
How we can help
Citrix Education – The fastest, most efficient way to
get your team the virtualization skills they need. Online,
on-site or in class.
citrix.com/training
Citrix Consulting – Intensive engagements for
complex, critical or just plain massive projects.
citrix.com/consulting
Citrix Support – Always-on support services that
leverage everything we know about best-practice
deployment and maintenance.
citrix.com/support
© 2012 Citrix | Confidential – Do Not Distribute

18. Secrets of the Citrix Support Ninjas
• 40 insider troubleshooting tips
• Covering XenDesktop, XenServer, XenApp and NetScaler
• Citrix Support top engineers
• FREE eBook
• Citrix Auto Support
• Now available!
© 2012 Citrix | Confidential – Do Not Distribute

19. Premier Support Calculator
Check it out
© 2012 Citrix | Confidential – Do Not Distribute

20. Next Webinar: November
• Title: Troubleshooting Provisioning Services Target Boot Processes
• Description: Citrix Provisioning Services (PVS) functionality targets network
client machines that boot and connect to provisioning services servers under
the guidelines specified in the PXE 2.1 specification. This in-depth technical
session will provide a step-by-step detailed overview of the target boot process
used by provisioning services versions 5.6.x and 6.x.
• When: Nov 28th
• Registration Now!
© 2012 Citrix | Confidential – Do Not Distribute

21. Work better. Live better.