CTX114497 - How to Allow More Memory for Session Graphics on Windows Server 2003CTX115637 - Citrix Multi-monitor Configuration Settings and Reference
GTM (Go To Meeting)
CTX114497 - How to Allow More Memory for Session Graphics on Windows Server 2003CTX115637 - Citrix Multi-monitor Configuration Settings and Reference
DIB, or Device Independent Bitmap, is the used to describe a bitmap in a format that does not store its contents in terms which relate to a specific device's output capabilities (color depth and pixels-per-inch). While you may occasionally see .DIB files stored on disk, the term is nearly always used to refer to a DIB in a memory block. This memory block is structured in accordance with Windows API specifications for DIBs, and the actual DIB consists of a header, a color palette, and pixel data. In order to be truly called a DIB, this data must all be stored in the same block of memory. In practice, you will often deal with the palette, header, and image data as though they were three separate blocks of memory.When programming with the API, this common block of memory is assigned using GlobalAlloc, which returns a handle to the DIB data usually referred to as type HDIB. It is from this HDIB that you will normally extract and work with the header, color table and pixel data.
I would need to know the settings for that registry key :HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Session Manager\\Memory ManagementAlso, the case notes mention the following information :1. you are using ICA client 11.0, can you confirm it ?2. the issue occurs with any application (more often with Lotus Notes 6.5). Can you confirm you can reproduce the issue if you follow the below steps :You will need a large .bmp file; the size will depend on the memory on the CPS server, but anywhere from 20M - 35M bitmap.- open the bitmap using MSPaint and copy the entire image to the clipboard;1 Launch seamless Word 2003, make sure paste succeeds;2 Exit Word 3 launch Excel 4 launch published Excel 2003 (seamless, 24 bit) and paste: Error: Excel: MS Office Excel cannot paste the data5 now launch Word 2003 and paste image (nothing happens)SessionPoolSizeDuring the GotoMeeting session, we set the HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Session Manager\\Memory Management\\SessionPoolSize to 48 Mb (default on 4 GB RAM 32bit system is 32Mb) and rebooted the server; Andrew did some live testing and he was able to copy/paste up to 7 full screenshots until the clipboard broke again. On a server with the default SessionPoolSize value, the clipboard breaks after 3 copy/paste.Andrew is now scheduling a deployment of the registry change to all servers and will perform extensive testing.As mentioned during the call, this value can be increased further (by 16 Mb increment, so 64, 96, 128..) but a too large value will have an impact on the overall system performance. So, based on the tests results, Andrew may decide to test with the SessionPoolSize increased to 64.
If running CDF trace from the Citrix Access management console disconnects all sessions when starting, could you ask the customer to get the traces from CDF control.Here is the link http://kb.citrite.net/article/ctx111961 for CDF control run this link to install it. Select the following modules to the obtain the CDF trace:MF_DLL_Vclipbd and MF_Session_Wfshell.
Servers cannot be removed from a farm by selecting All Tasks > Remove from farm in the Access Management Console. This is caused by missing host ID entries in the data store.LIMITED RELEASE - Hotfix PSE450R03W2K3X64018 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64http://support.citrix.com/article/ctx119370
This document applies to:Presentation Server 4.5 for Windows Server 2003Presentation Server 4.5 for Windows Server 2003 x64 EditionXenApp 5.0 for Windows Server 2003 x86When this issue occurs, the following may be seen in the Microsoft Installer (MSI) log:MSI (s) (D0:A8) [15:58:40:295]: Executing op: CustomActionSchedule(Action=CtxComPlusAppRegisterRB.E289452F_B008_4882_ABB2_77E22692D9C4,ActionType=3329,Source=BinaryData,Target=CtxComPlusAppRegisterRB,CustomActionData=CitrixLogServer.E289452F_B008_4882_ABB2_77E22692D9C4=key_app_name=CitrixLogServerkey_type=2key_component=M:\\Program Files\\Citrix\\System32\\CitrixLogServer.dllcomponent_tlb=M:\\Program Files\\Citrix\\System32\\CitrixLogServer.tlbcomponent_psdll=component_install_state=2component_action_state=3key_role=__allrole_install_state=2role_action_state=3key_user=networkserviceuser_domain=nt authoritykey_property=Identityproperty_value=nt authority\\networkserviceproperty_type_value=6)MSI (s) (D0:A8) [15:58:40:310]: Executing op: ActionStart(Name=CtxComPlusAppRegister.E289452F_B008_4882_ABB2_77E22692D9C4,,)Action 15:58:40: CtxComPlusAppRegister.E289452F_B008_4882_ABB2_77E22692D9C4. MSI (s) (D0:A8) [15:58:40:342]: Executing op: CustomActionSchedule(Action=CtxComPlusAppRegister.E289452F_B008_4882_ABB2_77E22692D9C4,ActionType=3073,Source=BinaryData,Target=CtxComPlusAppRegister,CustomActionData=CitrixLogServer.E289452F_B008_4882_ABB2_77E22692D9C4=key_app_name=CitrixLogServerkey_type=2key_component=M:\\Program Files\\Citrix\\System32\\CitrixLogServer.dllcomponent_tlb=M:\\Program Files\\Citrix\\System32\\CitrixLogServer.tlbcomponent_psdll=component_install_state=2component_action_state=3key_role=__allrole_install_state=2role_action_state=3key_user=networkserviceuser_domain=nt authoritykey_property=Identityproperty_value=nt authority\\networkserviceproperty_type_value=6)Additionally, you can monitor the progress of the COM+ components installation by launching the Component Services tool from the Administrative Tools menu and then expanding Component Services > Computers > My Computer > Distributed Transaction Coordinator > Transaction Statistics.Each component takes two minutes to complete on average.For more information on unattended installations, refer to CTX112223 – Citrix Presentation Server 4.5 Administrator's Guide.