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Social Media for HR
         April 2010
This is Me


                           Microsoft Social Media and Blogging, Advisory Board
                                                 Member
                                                   ---
                          Social Media Club of San Francisco and Silicon Valley,
                            Chair, Ethics Committee Chair and Board Member
                                                   ---
       David Libby,
    SVP, Digital/Social    Developed and executed social media and blogging
          Media
                            programs for big brand clients including The LEGO
                          Group, General Motors, Nestle CRUNCH, among others
                                                   ---
                                      16+ year public relations pro
                                                   ---
                                              Toy Collector

1
Let’s look at the HR Trends in Social Media

                        •HR professionals consume an average of 3.77
                        hours of social media content per week for work
                        purposes;
                        •HR professionals consume online editorial
                        content (2.77 hours) and vendor content (2.13
                        hours);
                        •Social media makes up 43% of total media
                        consumption among HR respondents;
                        •Social media presence helps build their personal
                        brand, makes them more valuable and advances
                        their career in HR;
                        •Most helpful tools for career advancement were
                        professional networks such as LinkedIn as well as
                        best-practice communities, each named by about
                        two-thirds of HR executives.


                        Source: eMarketer
2
Key Learnings




    Leverage Employee Engagement
    Brand Yourself Too
    Learn from Your Peers
    How to Create a Winning Facebook Profile




3
Leverage Employee Engagement*




           Get                  Shoot              Applaud               Record
          Fans!                 Video!              Staff!               Audio!


    Ask Employees to       Ask Employees to    Post positive         Ask Employees to
    Fan Page;              subscribe;          messages about        subscribe;
                                               employee              Encourge them to
    Encourage them         Encourage them                            post comments.
                                               awards, work,
    to post updates;       to post
                                               team efforts.
                           comments.
    Invite alumni to
    join.


4                      *Develop Social Media Policy and Guidelines
Brand Yourself Too!




    Get Out What You Put In
    Listen and Learn First
    Personality is Key
    Engage vs. Promote
    Diversify YOUR personal brand




5
Learn from Your Peers

                        Solve problems using peer-tested solutions
                        Learn from the challenges of your peers

                        Find developers / programmers
                        Post a job for developers / programmers
                        Update your status regularly
                        Join groups
                        Post blog posts
                        Talk in forums
                        Read often for latest HR news
                        Join community, research vendors
                        Join the social network, exchange ideas
                        Explore the blogs
                        Track HR trends
                        Get credible advice
                        Save “tagged” content
                        Follow other taggers of like content

6
How to Create a Winning Facebook Profile

                                              Update your status




      Describe yourself




     Emphasize values,                        Facebook ads
interests, website, blog




                                             No Selling
                                             No Personal Info
                                             No Privacy




             Post photos

  7
Keywords, Free Insight & Monitoring Tools


    Top HR Keywords:
      toy company, toy store, toy shopping, job title, competitors’ names,
      competing toys
    Free Insight & Monitoring Tools:
      Google Blogsearch – http://blogsearch.google.com
      Twitter Search – http://search.twitter.com
      Social Mention – http://socialmention.com
      Compete – http://ww.compete.com
      Twazzup – http://www.twazzup.com
      Monitter – http://www.monitter.com
      Omgili – http://ww.omgili.com
      Trackur – http://www.trackur.com
      WhosTalkin – http://www.whostalkin.com



8
Some Measure of Success


    Number of posts
    Number of tweets, re-tweets
    Increased applications
    Search Engine Ranking
    Facebook and Twitter growth rate
    Web traffic impact
    Share of voice
    Sentiment
    Type and relevance of fans/followers
    Number of “exit” links to social presences


9
David Libby
     SVP, Digital and Social Media
     MS&LGroup
     (o) 415.293.2828
     (m) 415.518.6611
     (e) david.libby@mslworldwide.com




10

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Social Media for HR

  • 1. Social Media for HR April 2010
  • 2. This is Me Microsoft Social Media and Blogging, Advisory Board Member --- Social Media Club of San Francisco and Silicon Valley, Chair, Ethics Committee Chair and Board Member --- David Libby, SVP, Digital/Social Developed and executed social media and blogging Media programs for big brand clients including The LEGO Group, General Motors, Nestle CRUNCH, among others --- 16+ year public relations pro --- Toy Collector 1
  • 3. Let’s look at the HR Trends in Social Media •HR professionals consume an average of 3.77 hours of social media content per week for work purposes; •HR professionals consume online editorial content (2.77 hours) and vendor content (2.13 hours); •Social media makes up 43% of total media consumption among HR respondents; •Social media presence helps build their personal brand, makes them more valuable and advances their career in HR; •Most helpful tools for career advancement were professional networks such as LinkedIn as well as best-practice communities, each named by about two-thirds of HR executives. Source: eMarketer 2
  • 4. Key Learnings Leverage Employee Engagement Brand Yourself Too Learn from Your Peers How to Create a Winning Facebook Profile 3
  • 5. Leverage Employee Engagement* Get Shoot Applaud Record Fans! Video! Staff! Audio! Ask Employees to Ask Employees to Post positive Ask Employees to Fan Page; subscribe; messages about subscribe; employee Encourge them to Encourage them Encourage them post comments. awards, work, to post updates; to post team efforts. comments. Invite alumni to join. 4 *Develop Social Media Policy and Guidelines
  • 6. Brand Yourself Too! Get Out What You Put In Listen and Learn First Personality is Key Engage vs. Promote Diversify YOUR personal brand 5
  • 7. Learn from Your Peers Solve problems using peer-tested solutions Learn from the challenges of your peers Find developers / programmers Post a job for developers / programmers Update your status regularly Join groups Post blog posts Talk in forums Read often for latest HR news Join community, research vendors Join the social network, exchange ideas Explore the blogs Track HR trends Get credible advice Save “tagged” content Follow other taggers of like content 6
  • 8. How to Create a Winning Facebook Profile Update your status Describe yourself Emphasize values, Facebook ads interests, website, blog No Selling No Personal Info No Privacy Post photos 7
  • 9. Keywords, Free Insight & Monitoring Tools Top HR Keywords: toy company, toy store, toy shopping, job title, competitors’ names, competing toys Free Insight & Monitoring Tools: Google Blogsearch – http://blogsearch.google.com Twitter Search – http://search.twitter.com Social Mention – http://socialmention.com Compete – http://ww.compete.com Twazzup – http://www.twazzup.com Monitter – http://www.monitter.com Omgili – http://ww.omgili.com Trackur – http://www.trackur.com WhosTalkin – http://www.whostalkin.com 8
  • 10. Some Measure of Success Number of posts Number of tweets, re-tweets Increased applications Search Engine Ranking Facebook and Twitter growth rate Web traffic impact Share of voice Sentiment Type and relevance of fans/followers Number of “exit” links to social presences 9
  • 11. David Libby SVP, Digital and Social Media MS&LGroup (o) 415.293.2828 (m) 415.518.6611 (e) david.libby@mslworldwide.com 10