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Micro Interactions,
Conversations, & Customers




                             David Lee King
                           davidleeking.com
       Topeka & Shawnee County Public Library
what if I
don’t want comments?
etc.
Comments
  comments
status updates
status updates
status updates
The RT



the retweet
likes, favorites, ratings
5 Ways to
 User Engagement

Nirvana . . .
1
     say the stuff
    in your head
2
have to give to get
3
 ask, and ye
shall receive
4
listen
5    dangle
    a carrot
don’t be
dishonest
tools to help
connect
thanks!

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Micro Interactions, Conversations & Customers