SlideShare ist ein Scribd-Unternehmen logo

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

•
•
David King
David King

This document discusses how libraries can respond to changes in technology and customer engagement. It suggests that libraries should embrace a digital presence and focus on customer experience. Libraries need community managers, digital branch managers and other roles to engage patrons both inside and outside the library. The document provides examples of libraries interacting with patrons through social media, focus groups and visiting where patrons gather online. It emphasizes designing services around customers and improving customer journeys. Libraries should also gauge staff readiness for change and find champions to help lead transformations.

TechnologieBusiness
1 von 179
Downloaden Sie, um offline zu lesen
Freak Out, Geek Out, or Seek Out: dealing with tech change & customer engagement David Lee King | Topeka & Shawnee County Public Library | davidleeking.com
http://flickr.com/photos/simplearts/501346927/
http://www.flickr.com/photos/girlgeek/29078014/
http://www.flickr.com/photos/gerlos/3119891607/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
flickr.com/photos/luc/2944876508/
this is ... flickr.com/photos/yourdon/2715583000/
this is ... HUGE
What has Changed? http://www.flickr.com/photos/bestrated1/2621358221/
http://www.flickr.com/photos/sir_mervs/2691990934/ n ! it io p e t Co m
flic.kr/p/4aGa4g
http://www.flickr.com/photos/rkleine/3567189079/
flickr.com/photos/jblyberg/4505413539/ http://www.flickr.com/photos/rkleine/3567189079/
this is a change, too!
multimedia public real time social The Emerging Web is... 2-way mobile decentralized
real time
decentralized
multimedia
EC = flickr.com/photos/platinum/4555668/ MC
mobile flickr.com/photos/dasfotoimaginarium/6761402235/
is he on the phone? flickr.com/photos/dasfotoimaginarium/6761402235/
flickr.com/photos/dasfotoimaginarium/6761402235/
? the web is in my pocket
? the library is in my pocket
5. responsive design.
5. responsive design.
social
http://www.flickr.com/photos/civisi/2611679744/ 2-way
public http://www.flickr.com/photos/sreejithk2000/2385193167/
public http://www.flickr.com/photos/sreejithk2000/2385193167/
What’s Topeka Doing?
Community Manager Scans Horizon Executive Editor Digital Branch Manager Long Range Planner Evangelist Manager Answers Tough Questions
3 Realities: 1. all services will be physical & digital 2. we’ll use the web to build unique stuff 3. to some, the digital branch will be their only branch
content
multimedia
Community
Front door(s)
conversation flickr.com/photos/ohiouniversitylibraries/3506866503/
in the website
in the website
in the website
in the website
in the website
outside the website
outside the website
outside the website
what to do? flickr.com/photos/b-tal/116220689/
ce i en er n? p g x si e e d
Why think about that?
you have visitors. right now. What kind of experience are they having?
Plan your library experience flickr.com/photos/ocarchives/3952964087/
flickr.com/photos/deansfurniture5/2462980045/
ten lis flickr.com/photos/94379417@N00/4808475862/
what are they saying about you?
ask flickr.com/photos/francois/ 404908918/ focus groups
stats
http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
flickr.com/photos/ohiouniversitylibraries/3507674990/
v e o nts pr oi Im P u c h T o
flickr.com/photos/jrnoded/3340607045/
flickr.com/photos/beyondbeauty/4241128107/
flickr.com/photos/mmewuji/4386845410/
flickr.com/photos/wlscience/4200630845/
http://www.flickr.com/photos/92wardsenatorfe/3126053699/ flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/fornal/437703236/
flickr.com/photos/picturesofthings/2437232419/
flickr.com/photos/pperdue/3573858061/
which is it?
flickr.com/photos/poblibrary/2674563551/ your process is showing
flickr.com/photos/poblibrary/2674563551/ your process is showing
customers first flickr.com/photos/piet_musterd/1858568495/
go where flickr.com/photos/beavis/2425374221/ people gather
?
http://flickr.com/photos/gaetanlee/118885175/
pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s a destina tio n
it’s a destina tion
Text Also a destina tio n
interac tion is key
flickr.com/photos/pitel/507791613/
your stuff
your staff
Text actual staff
actual staff
flickr.com/photos/ajguel/5033855605/ Tackle Change
model the way /www.flickr.com/photos/jblyberg/4028376129/
flickr.com/photos/lulutoo/2951107695/
flickr.com/photos/deansfurniture5/2462980045/
Customer Journey Mapping flickr.com/photos/thetoad01/2317084812/
improving the ordinary flickr.com/photos/rvettese/264579764/ flickr.com/photos/goatopolis/189188667/
know your patrons
http://www.flickr.com/photos/fling93/115162765/
101%
communic communication communicatio ommunicationcommunicat mmunication communication mmunication communication ommunication communication ommunication
Gauge your staff http://flickr.com/photos/imagezen/150337240/
Find Champions
With great power comes great... ? cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif
Finding Time
Change your focus
Schedule your time
This is not your library
This is your library
flickr.com/photos/29106784@N02/2719649603/
Thank You! davidleeking.com

Empfohlen

Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Seven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteSeven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteDavid King
 
Communicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesCommunicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesDavid King
 
Websites at the Next Level
Websites at the Next LevelWebsites at the Next Level
Websites at the Next LevelDavid King
 
Seriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookSeriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookDavid King
 
Creating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityCreating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityDavid King
 
Building and Running a Digital Branch
Building and Running a Digital BranchBuilding and Running a Digital Branch
Building and Running a Digital BranchDavid King
 

Empfohlen

Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Seven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteSeven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteDavid King
 
Communicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesCommunicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesDavid King
 
Websites at the Next Level
Websites at the Next LevelWebsites at the Next Level
Websites at the Next LevelDavid King
 
Seriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookSeriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookDavid King
 
Creating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityCreating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityDavid King
 
Building and Running a Digital Branch
Building and Running a Digital BranchBuilding and Running a Digital Branch
Building and Running a Digital BranchDavid King
 
Social Media Best Practices, Part 1
Social Media Best Practices, Part 1Social Media Best Practices, Part 1
Social Media Best Practices, Part 1David King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Level Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckLevel Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckSarah M Worthy
 
Using The Web To Build A Network
Using The Web To Build A NetworkUsing The Web To Build A Network
Using The Web To Build A NetworkSarah Stewart
 
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Chris Ward
 
Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Gordon Vala-Webb
 
I just googled you
I just googled youI just googled you
I just googled youDean Shareski
 
Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Gordon Vala-Webb
 
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...Donna Talarico
 
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersBlog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersJacqueline Wolven
 
Tell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaTell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaJacqueline Wolven
 
Be Viral - Marketing
Be Viral - MarketingBe Viral - Marketing
Be Viral - MarketingMick Liubinskas
 
Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Jacqueline Wolven
 
15 Tools to Make University Easier
15 Tools to Make University Easier15 Tools to Make University Easier
15 Tools to Make University EasierCate Huston
 
The ABCs Of PBwiki
The ABCs Of PBwikiThe ABCs Of PBwiki
The ABCs Of PBwikiSuccessful Teaching
 
How to Nail Your Next Job Interview
How to Nail Your Next Job InterviewHow to Nail Your Next Job Interview
How to Nail Your Next Job Interview2820press
 
Connecting With Members
Connecting With MembersConnecting With Members
Connecting With MembersSuccessful Teaching
 
Innovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryInnovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryJohn Blyberg
 
Using twitter for your business may king's story
Using twitter for your business may king's storyUsing twitter for your business may king's story
Using twitter for your business may king's storyMay King Tsang
 
Wiki Who?
Wiki Who?Wiki Who?
Wiki Who?Lori Reed
 
Designing the Digital Experience
Designing the Digital ExperienceDesigning the Digital Experience
Designing the Digital ExperienceDavid King
 
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceRedesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceDavid King
 

Weitere ähnliche Inhalte

Was ist angesagt?

Social Media Best Practices, Part 1
Social Media Best Practices, Part 1Social Media Best Practices, Part 1
Social Media Best Practices, Part 1David King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Level Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckLevel Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckSarah M Worthy
 
Using The Web To Build A Network
Using The Web To Build A NetworkUsing The Web To Build A Network
Using The Web To Build A NetworkSarah Stewart
 
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Chris Ward
 
Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Gordon Vala-Webb
 
Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Gordon Vala-Webb
 
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...Donna Talarico
 
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersBlog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersJacqueline Wolven
 
Tell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaTell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaJacqueline Wolven
 
Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Jacqueline Wolven
 
15 Tools to Make University Easier
15 Tools to Make University Easier15 Tools to Make University Easier
15 Tools to Make University EasierCate Huston
 
How to Nail Your Next Job Interview
How to Nail Your Next Job InterviewHow to Nail Your Next Job Interview
How to Nail Your Next Job Interview2820press
 
Innovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryInnovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryJohn Blyberg
 
Using twitter for your business may king's story
Using twitter for your business may king's storyUsing twitter for your business may king's story
Using twitter for your business may king's storyMay King Tsang
 

Was ist angesagt? (20)

Social Media Best Practices, Part 1
Social Media Best Practices, Part 1Social Media Best Practices, Part 1
Social Media Best Practices, Part 1
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Level Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckLevel Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation Deck
 
Using The Web To Build A Network
Using The Web To Build A NetworkUsing The Web To Build A Network
Using The Web To Build A Network
 
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
 
Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015
 
I just googled you
I just googled youI just googled you
I just googled you
 
Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015
 
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
 
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersBlog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
 
Tell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaTell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New Media
 
Be Viral - Marketing
Be Viral - MarketingBe Viral - Marketing
Be Viral - Marketing
 
Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!
 
15 Tools to Make University Easier
15 Tools to Make University Easier15 Tools to Make University Easier
15 Tools to Make University Easier
 
The ABCs Of PBwiki
The ABCs Of PBwikiThe ABCs Of PBwiki
The ABCs Of PBwiki
 
How to Nail Your Next Job Interview
How to Nail Your Next Job InterviewHow to Nail Your Next Job Interview
How to Nail Your Next Job Interview
 
Connecting With Members
Connecting With MembersConnecting With Members
Connecting With Members
 
Innovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryInnovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien Library
 
Using twitter for your business may king's story
Using twitter for your business may king's storyUsing twitter for your business may king's story
Using twitter for your business may king's story
 
Wiki Who?
Wiki Who?Wiki Who?
Wiki Who?
 

Ähnlich wie Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

Designing the Digital Experience
Designing the Digital ExperienceDesigning the Digital Experience
Designing the Digital ExperienceDavid King
 
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceRedesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceDavid King
 
Creating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the CommunityCreating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the CommunityDavid King
 
Freak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek OutFreak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek OutDavid King
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...David King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Creating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staffCreating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staffDavid King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02Kashif Waqar Khan
 
Social media for teaching, learning, and researching
Social media for teaching, learning, and researchingSocial media for teaching, learning, and researching
Social media for teaching, learning, and researchingCristina Costa
 
Creating contexts for Learning
Creating contexts for Learning Creating contexts for Learning
Creating contexts for Learning Cristina Costa
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Teaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the webTeaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the webCristina Costa
 
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the communityCreating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the communityDavid King
 
Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Samantha Starmer
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in LibrariesFreak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in LibrariesDavid King
 
The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011Samantha Starmer
 
The Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 WorkshopThe Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 WorkshopSamantha Starmer
 

Ähnlich wie Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement (20)

Designing the Digital Experience
Designing the Digital ExperienceDesigning the Digital Experience
Designing the Digital Experience
 
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceRedesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User Experience
 
Creating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the CommunityCreating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the Community
 
Freak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek OutFreak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek Out
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Creating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staffCreating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staff
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Digital Identity
Digital IdentityDigital Identity
Digital Identity
 
Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02
 
Social media for teaching, learning, and researching
Social media for teaching, learning, and researchingSocial media for teaching, learning, and researching
Social media for teaching, learning, and researching
 
Creating contexts for Learning
Creating contexts for Learning Creating contexts for Learning
Creating contexts for Learning
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Teaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the webTeaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the web
 
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the communityCreating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
 
Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in LibrariesFreak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
 
The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011
 
The Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 WorkshopThe Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 Workshop
 

Mehr von David King

Connect with Images
Connect with ImagesConnect with Images
Connect with ImagesDavid King
 
Tech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and BeyondTech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and BeyondDavid King
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018David King
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018David King
 
Connecting Innovatively with your Community
Connecting Innovatively with your CommunityConnecting Innovatively with your Community
Connecting Innovatively with your CommunityDavid King
 
Using Video Tools to Connect with your Customers
Using Video Tools to Connect with your CustomersUsing Video Tools to Connect with your Customers
Using Video Tools to Connect with your CustomersDavid King
 
The C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented CustomersThe C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented CustomersDavid King
 
Innovative Ways to Connect with your Community
Innovative Ways to Connect with your CommunityInnovative Ways to Connect with your Community
Innovative Ways to Connect with your CommunityDavid King
 
Library Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites ArgumentLibrary Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites ArgumentDavid King
 
Social Media & Emerging Trends
Social Media & Emerging TrendsSocial Media & Emerging Trends
Social Media & Emerging TrendsDavid King
 
Instagram: Effective Use for Libraries
Instagram: Effective Use for LibrariesInstagram: Effective Use for Libraries
Instagram: Effective Use for LibrariesDavid King
 
Rocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your MindRocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your MindDavid King
 
Rocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & LibrariesRocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & LibrariesDavid King
 
Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017David King
 
Customer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the CommunityCustomer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the CommunityDavid King
 
Social Media Best Practices & Experiences
Social Media Best Practices & ExperiencesSocial Media Best Practices & Experiences
Social Media Best Practices & ExperiencesDavid King
 
Marketing and Promoting the Library Website
Marketing and Promoting the Library WebsiteMarketing and Promoting the Library Website
Marketing and Promoting the Library WebsiteDavid King
 
Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017David King
 
Shaping an Organization Responsive to Change
Shaping an Organization Responsive to ChangeShaping an Organization Responsive to Change
Shaping an Organization Responsive to ChangeDavid King
 
Tech Trends for 2016
Tech Trends for 2016Tech Trends for 2016
Tech Trends for 2016David King
 

Mehr von David King (20)

Connect with Images
Connect with ImagesConnect with Images
Connect with Images
 
Tech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and BeyondTech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and Beyond
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
 
Connecting Innovatively with your Community
Connecting Innovatively with your CommunityConnecting Innovatively with your Community
Connecting Innovatively with your Community
 
Using Video Tools to Connect with your Customers
Using Video Tools to Connect with your CustomersUsing Video Tools to Connect with your Customers
Using Video Tools to Connect with your Customers
 
The C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented CustomersThe C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented Customers
 
Innovative Ways to Connect with your Community
Innovative Ways to Connect with your CommunityInnovative Ways to Connect with your Community
Innovative Ways to Connect with your Community
 
Library Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites ArgumentLibrary Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites Argument
 
Social Media & Emerging Trends
Social Media & Emerging TrendsSocial Media & Emerging Trends
Social Media & Emerging Trends
 
Instagram: Effective Use for Libraries
Instagram: Effective Use for LibrariesInstagram: Effective Use for Libraries
Instagram: Effective Use for Libraries
 
Rocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your MindRocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your Mind
 
Rocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & LibrariesRocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & Libraries
 
Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017
 
Customer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the CommunityCustomer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the Community
 
Social Media Best Practices & Experiences
Social Media Best Practices & ExperiencesSocial Media Best Practices & Experiences
Social Media Best Practices & Experiences
 
Marketing and Promoting the Library Website
Marketing and Promoting the Library WebsiteMarketing and Promoting the Library Website
Marketing and Promoting the Library Website
 
Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017
 
Shaping an Organization Responsive to Change
Shaping an Organization Responsive to ChangeShaping an Organization Responsive to Change
Shaping an Organization Responsive to Change
 
Tech Trends for 2016
Tech Trends for 2016Tech Trends for 2016
Tech Trends for 2016
 

Kürzlich hochgeladen

Architecting Cloud Native Applications
Architecting Cloud Native ApplicationsArchitecting Cloud Native Applications
Architecting Cloud Native ApplicationsWSO2
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...DianaGray10
 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Zilliz
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherRemote DBA Services
 
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...apidays
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Victor Rentea
 
Cyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdfCyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdfOverkill Security
 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAndrey Devyatkin
 
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...Angeliki Cooney
 
[BuildWithAI] Introduction to Gemini.pdf
[BuildWithAI] Introduction to Gemini.pdf[BuildWithAI] Introduction to Gemini.pdf
[BuildWithAI] Introduction to Gemini.pdfSandro Moreira
 
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In PakistanCNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistandanishmna97
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWERMadyBayot
 
Exploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusExploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusZilliz
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKJago de Vreede
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024The Digital Insurer
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...Martijn de Jong
 
ICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesrafiqahmad00786416
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FMECloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FMESafe Software
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingEdi Saputra
 
DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDropbox
 

Kürzlich hochgeladen (20)

Architecting Cloud Native Applications
Architecting Cloud Native ApplicationsArchitecting Cloud Native Applications
Architecting Cloud Native Applications
 
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
 
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
Emergent Methods: Multi-lingual narrative tracking in the news - real-time ex...
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...
 
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024Finding Java's Hidden Performance Traps @ DevoxxUK 2024
Finding Java's Hidden Performance Traps @ DevoxxUK 2024
 
Cyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdfCyberprint. Dark Pink Apt Group [EN].pdf
Cyberprint. Dark Pink Apt Group [EN].pdf
 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
 
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...
 
[BuildWithAI] Introduction to Gemini.pdf
[BuildWithAI] Introduction to Gemini.pdf[BuildWithAI] Introduction to Gemini.pdf
[BuildWithAI] Introduction to Gemini.pdf
 
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In PakistanCNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistan
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
 
Exploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with MilvusExploring Multimodal Embeddings with Milvus
Exploring Multimodal Embeddings with Milvus
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 
ICT role in 21st century education and its challenges
ICT role in 21st century education and its challengesICT role in 21st century education and its challenges
ICT role in 21st century education and its challenges
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FMECloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
DBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor PresentationDBX First Quarter 2024 Investor Presentation
DBX First Quarter 2024 Investor Presentation
 

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement