Creating Customer Experience: On the Web, In the Library, In the Community

•

2 gefällt mir•7,618 views

David King

Creating customer experiences via a website and a building ... for libraries. Presented in Australia.

Design

Creating
customer
Experience
on the web
in the library
in the community
david lee king • topeka & shawnee county public library • davidleeking.com

What has Changed?

http://www.ﬂickr.com/photos/bestrated1/2621358221/

this is ...
ﬂickr.com/photos/yourdon/2715583000/

http://www.ﬂickr.com/photos/sir_mervs/2691990934/

Competition

http://www.ﬂickr.com/photos/rkleine/3567189079/

you have
visitors.

right now.
What kind of experience
are they having?

what to do?

ﬂickr.com/photos/b-tal/116220689/

Plan your
library experience
ﬂickr.com/photos/ocarchives/3952964087/

ﬂickr.com/photos/deansfurniture5/2462980045/

t e n
l i s

ﬂickr.com/photos/94379417@N00/4808475862/

ask

ﬂickr.com/photos/francois/404908918/

focus
groups

http://www.ﬂickr.com/photos/librarycommission/5041836636/

be snoopy
(just a bit)

ﬂickr.com/photos/ohiouniversitylibraries/3507674990/

ﬂickr.com/photos/beyondbeauty/4241128107/

http://www.flickr.com/photos/92wardsenatorfe/3126053699/
ﬂickr.com/photos/92wardsenatorfe/3126053699/

ﬂickr.com/photos/picturesofthings/2437232419/

ﬂickr.com/photos/poblibrary/2674563551/

your
process
is showing

go where
ﬂickr.com/photos/beavis/2425374221/
people gather

http://ﬂickr.com/photos/gaetanlee/118885175/

pesquisaconsumo.blogspot.com/2010_04_01_archive.html

it’s a
destina
tio n

ask!

http://ﬂickr.com/photos/oberazzi/318947873/

ﬂickr.com/photos/29106784@N02/2719649603/

what’s next?

ﬂickr.com/photos/b-tal/116220689/

t e n
l is ct io n
in t e ra to
po u
in ch
it’s a ts
destina
tion

Empfohlen

Creating Community Experience using mostly free stuff & staffDavid King

Tweet Like You Mean It! Twitter Strategies For TweepsDavid King

Facebook in the LibraryALATechSource

Designing the Digital ExperienceDavid King

Social Media for Customer ConnectionsDavid King

Creating Customer Experience - On the Web, In the Library, In the CommunityDavid King

Hacking, Making & Creating - at the library! Technology Innovations & Custome...David King

Designing The Digital ExperienceDavid King

Empfohlen

Creating Community Experience using mostly free stuff & staffDavid King

Tweet Like You Mean It! Twitter Strategies For TweepsDavid King

Facebook in the LibraryALATechSource

Designing the Digital ExperienceDavid King

Social Media for Customer ConnectionsDavid King

Creating Customer Experience - On the Web, In the Library, In the CommunityDavid King

Hacking, Making & Creating - at the library! Technology Innovations & Custome...David King

Designing The Digital ExperienceDavid King

Social Media & Customer Connections: Implications for LibrariesDavid King

Hacking, Making, & Creating - at the library! Technology Innovations & Custom...David King

Improving the Customer Experience: on the web, in the library, in the communityDavid King

Designing The Digital ExperienceDavid King

Improving the Customer Experience: on the web, in the library, in the communtiyDavid King

Hacking, Making, & Creating - at the Library! Technology Innovations & Custom...David King

Emerging Technology Trends for 2015David King

Designing The Digital ExperienceDavid King

Outreach 2.0: the Digital Revolution of Public RelationsDavid King

Redesigning Public Services: The 21st Century Library User ExperienceDavid King

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...David King

Creating contexts for Learning Cristina Costa

Meta Social: Online Interactions & How to Make them RockDavid King

Social media for teaching, learning, and researchingCristina Costa

Emerging Trends in Libraries for 2015David King

Websites at the Next LevelDavid King

Educators Online - the new public intellectuals?Cristina Costa

Teaching and Learning in Context ...with a little help from the webCristina Costa

Facebook in the Library WorkshopALATechSource

Facebook in the Library: Enhancing Services and Engaging UsersALATechSource

The Number One Mistake Everybody Makes on TwitterGary Vaynerchuk

Coordinating a social media presence for the librarySarah Houghton

Weitere ähnliche Inhalte

Was ist angesagt?

Social Media & Customer Connections: Implications for LibrariesDavid King

Hacking, Making, & Creating - at the library! Technology Innovations & Custom...David King

Improving the Customer Experience: on the web, in the library, in the communityDavid King

Designing The Digital ExperienceDavid King

Improving the Customer Experience: on the web, in the library, in the communtiyDavid King

Hacking, Making, & Creating - at the Library! Technology Innovations & Custom...David King

Emerging Technology Trends for 2015David King

Designing The Digital ExperienceDavid King

Outreach 2.0: the Digital Revolution of Public RelationsDavid King

Redesigning Public Services: The 21st Century Library User ExperienceDavid King

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...David King

Creating contexts for Learning Cristina Costa

Meta Social: Online Interactions & How to Make them RockDavid King

Social media for teaching, learning, and researchingCristina Costa

Emerging Trends in Libraries for 2015David King

Websites at the Next LevelDavid King

Educators Online - the new public intellectuals?Cristina Costa

Teaching and Learning in Context ...with a little help from the webCristina Costa

Facebook in the Library WorkshopALATechSource

Facebook in the Library: Enhancing Services and Engaging UsersALATechSource

Was ist angesagt? (20)

Social Media & Customer Connections: Implications for Libraries

Hacking, Making, & Creating - at the library! Technology Innovations & Custom...

Improving the Customer Experience: on the web, in the library, in the community

Designing The Digital Experience

Improving the Customer Experience: on the web, in the library, in the communtiy

Hacking, Making, & Creating - at the Library! Technology Innovations & Custom...

Emerging Technology Trends for 2015

Designing The Digital Experience

Outreach 2.0: the Digital Revolution of Public Relations

Redesigning Public Services: The 21st Century Library User Experience

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...

Creating contexts for Learning

Meta Social: Online Interactions & How to Make them Rock

Social media for teaching, learning, and researching

Emerging Trends in Libraries for 2015

Websites at the Next Level

Educators Online - the new public intellectuals?

Teaching and Learning in Context ...with a little help from the web

Facebook in the Library Workshop

Facebook in the Library: Enhancing Services and Engaging Users

Andere mochten auch

The Number One Mistake Everybody Makes on TwitterGary Vaynerchuk

Coordinating a social media presence for the librarySarah Houghton

Social Media Policy for School DistrictsOxiem Brand Interactions

Social Media Policies for Government Agencies: Why and Howguestd39dc835

Leveraging Social Media to Engage Library UsersT. Andrew Bain

Internet of Things for LibrariesNicole Baratta

Andere mochten auch (6)

The Number One Mistake Everybody Makes on Twitter

Coordinating a social media presence for the library

Social Media Policy for School Districts

Social Media Policies for Government Agencies: Why and How

Leveraging Social Media to Engage Library Users

Internet of Things for Libraries

Ähnlich wie Creating Customer Experience: On the Web, In the Library, In the Community

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...David King

Creating Customer Experience: on the web, in the library, in the communityDavid King

Designing The Digital ExperienceDavid King

Socialmedialiverpool 120209011224-phpapp02Kashif Waqar Khan

Face2Face: Using social tools to make Great Customer ConnectionsDavid King

Digital IdentityCristina Costa

Meta Social: Online Interactions & how to make them ROCKDavid King

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in LibrariesDavid King

Edayz09 Freebie Presentationozesteph1992

Designing The Digital ExperienceDavid King

Freak Out, Geek Out, or Seek OutDavid King

1ª Reunión con las familias - Curso 2011/2012Jaime Olmos

Social Media for Customer ConnectionsDavid King

Things I Want To Model As Your TeacherWesley Fryer

What do we keep and what do we throw away?Dean Shareski

Pluginblc11 postsewilkie

Pluginblc11 postShelley Paul

Fishing in the Rivers of Change ... While Wearing Your HipbootsDavid King

What Do We Keep and What Do We Throw AwayDean Shareski

Social Media Best Practices, Part 1David King

Ähnlich wie Creating Customer Experience: On the Web, In the Library, In the Community (20)

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engag...

Creating Customer Experience: on the web, in the library, in the community

Designing The Digital Experience

Socialmedialiverpool 120209011224-phpapp02

Face2Face: Using social tools to make Great Customer Connections

Digital Identity

Meta Social: Online Interactions & how to make them ROCK

Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries

Edayz09 Freebie Presentation

Designing The Digital Experience

Freak Out, Geek Out, or Seek Out

1ª Reunión con las familias - Curso 2011/2012

Social Media for Customer Connections

Things I Want To Model As Your Teacher

What do we keep and what do we throw away?

Pluginblc11 post

Fishing in the Rivers of Change ... While Wearing Your Hipboots

What Do We Keep and What Do We Throw Away

Social Media Best Practices, Part 1

Mehr von David King

Connect with ImagesDavid King

Tech Trends for Libraries in 2019 and BeyondDavid King

Emerging Technology Trends in Libraries for 2018David King

Connecting Innovatively with your CommunityDavid King

Using Video Tools to Connect with your CustomersDavid King

The C Equation: Content + Connection + Community = Contented CustomersDavid King

Innovative Ways to Connect with your CommunityDavid King

Library Death Match - my Apps vs Websites ArgumentDavid King

Social Media & Emerging TrendsDavid King

Instagram: Effective Use for LibrariesDavid King

Rocking the Small Screen without Losing your MindDavid King

Rocking the Small Screen: Videos & LibrariesDavid King

Emerging technology trends in libraries for 2017David King

Customer Experience - On the Web, In the Library, In the CommunityDavid King

Social Media Best Practices & ExperiencesDavid King

Marketing and Promoting the Library WebsiteDavid King

Emerging technology trends for libraries for 2017David King

Shaping an Organization Responsive to ChangeDavid King

Tech Trends for 2016David King

Mehr von David King (20)

Connect with Images

Tech Trends for Libraries in 2019 and Beyond

Emerging Technology Trends in Libraries for 2018

Connecting Innovatively with your Community

Using Video Tools to Connect with your Customers

The C Equation: Content + Connection + Community = Contented Customers

Innovative Ways to Connect with your Community

Library Death Match - my Apps vs Websites Argument

Social Media & Emerging Trends

Instagram: Effective Use for Libraries

Rocking the Small Screen without Losing your Mind

Rocking the Small Screen: Videos & Libraries

Emerging technology trends in libraries for 2017

Customer Experience - On the Web, In the Library, In the Community

Social Media Best Practices & Experiences

Marketing and Promoting the Library Website

Emerging technology trends for libraries for 2017

Shaping an Organization Responsive to Change

Tech Trends for 2016

Kürzlich hochgeladen

Case Study of Hotel Taj Vivanta, PuneLukeKholes

Tapestry Clothing Brands: Collapsing the Funneljen_giacalone

DragonBall PowerPoint Template for demo.pptxmirandajeremy200221

Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)amitlee9823

Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...Pooja Nehwal

꧁❤ Hauz Khas Call Girls Service Hauz Khas Delhi ❤꧂ 9999965857 ☎️ Hard And Sex...Call Girls In Delhi Whatsup 9873940964 Enjoy Unlimited Pleasure

Government polytechnic college-1.pptxabcdshivubhavv

The Art of Batik, template ppt aestheticTiaFebriani

Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Call Girls in Nagpur High Profile

VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130Suhani Kapoor

CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵anilsa9823

Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...amitlee9823

Best VIP Call Girls Noida Sector 47 Call Me: 8448380779Delhi Call girls

WAEC Carpentry and Joinery Past QuestionsCharles Obaleagbon

Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...Call Girls in Nagpur High Profile

Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...home

AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...BarusRa

CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girlsmodelanjalisharma4

Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Gi...Pooja Nehwal

VVIP CALL GIRLS Lucknow 💓 Lucknow < Renuka Sharma > 7877925207 Escorts Servicearoranaina404

Kürzlich hochgeladen (20)

Case Study of Hotel Taj Vivanta, Pune

Tapestry Clothing Brands: Collapsing the Funnel

DragonBall PowerPoint Template for demo.pptx

Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)

Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Hy...

꧁❤ Hauz Khas Call Girls Service Hauz Khas Delhi ❤꧂ 9999965857 ☎️ Hard And Sex...

Government polytechnic college-1.pptxabcd

The Art of Batik, template ppt aesthetic

Top Rated Pune Call Girls Saswad ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...

VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130

CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵

Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...

Best VIP Call Girls Noida Sector 47 Call Me: 8448380779

WAEC Carpentry and Joinery Past Questions

Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...

Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...

AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...

CBD Belapur Individual Call Girls In 08976425520 Panvel Only Genuine Call Girls

Pooja 9892124323, Call girls Services and Mumbai Escort Service Near Hotel Gi...

VVIP CALL GIRLS Lucknow 💓 Lucknow < Renuka Sharma > 7877925207 Escorts Service

Creating Customer Experience: On the Web, In the Library, In the Community

1. Creating customer Experience on the web in the library in the community david lee king • topeka & shawnee county public library • davidleeking.com

2. What has Changed? http://www.ﬂickr.com/photos/bestrated1/2621358221/

3. this is ... ﬂickr.com/photos/yourdon/2715583000/

4. this is ... HUGE

5. ﬂickr.com/photos/luc/2944876508/

6. http://www.ﬂickr.com/photos/sir_mervs/2691990934/ Competition

8. http://www.ﬂickr.com/photos/rkleine/3567189079/

10.

11. n c e ie r ? e n p g x si e e d

12.

13.

14. Why think about that?

15. you have visitors. right now. What kind of experience are they having?

16.

17. what to do? ﬂickr.com/photos/b-tal/116220689/

18. Plan your library experience ﬂickr.com/photos/ocarchives/3952964087/

19. ﬂickr.com/photos/deansfurniture5/2462980045/

20. t e n l i s ﬂickr.com/photos/94379417@N00/4808475862/

21.

22. what are they saying about you?

23.

24.

25.

26. ask ﬂickr.com/photos/francois/404908918/ focus groups

27. stats

28. http://www.ﬂickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)

29. ﬂickr.com/photos/ohiouniversitylibraries/3507674990/

30. v e o nts r i p o Im P u ch T o

31. ﬂickr.com/photos/jrnoded/3340607045/

32. ﬂickr.com/photos/beyondbeauty/4241128107/

33. ﬂickr.com/photos/mmewuji/4386845410/

34. ﬂickr.com/photos/wlscience/4200630845/

35. http://www.flickr.com/photos/92wardsenatorfe/3126053699/ ﬂickr.com/photos/92wardsenatorfe/3126053699/

36. ﬂickr.com/photos/fornal/437703236/

37. ﬂickr.com/photos/picturesofthings/2437232419/

38. ﬂickr.com/photos/pperdue/3573858061/

39.

40.

41. which is it?

42. ﬂickr.com/photos/poblibrary/2674563551/ your process is showing

43. go where ﬂickr.com/photos/beavis/2425374221/ people gather

44.

45.

46. ?

47. http://ﬂickr.com/photos/gaetanlee/118885175/

48. pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s a destina tio n

49. it’s a destina tio n

50. Text Also a destina tio n

51.

52.

53.

54.

55. interac tion is key

56.

57. ﬂickr.com/photos/pitel/507791613/

58.

59.

60. your stuff

61. your staff

62. Text actual staff

63. actual staff

64. ask! http://ﬂickr.com/photos/oberazzi/318947873/

65. ﬂickr.com/photos/29106784@N02/2719649603/

66. what’s next? ﬂickr.com/photos/b-tal/116220689/

67. t e n l is ct io n in t e ra to po u in ch it’s a ts destina tion

68. Change your focus

69. Thank You! davidleeking.com