We will discuss the importance of assessment of ILL activities on user service, department procedures and workflow, and collection development. While ILL management systems provide many other reports, we rarely take full advantage of them. Which reports should we use? How might they be used for evaluation? How often would we look at those reports? We will propose answers to all these questions and present some examples of assessment from our ILL department. Presentation by Ingrid Moisil
30. I ngr i d Moi si l
Uni ver si t y of Ot t awa
I ngr i d.moi si l @uot t awa.ca
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31. Photographs:
"Numbers sculpture statue thing at the MIT 150th birthday event" by Chris Devers. Licensed under a Creative
Commons Attribution-Noncommercial-No Derivative Works 2.0 Generic license. Accessed 4 September 2013.
http://www.flickr.com/photos/cdevers/5674108496/
"Floating bubbles" by Stuart Webster. Licensed under a Creative Commons Attribution 2.0 Generic license. Accessed 6
September 2013. http://www.flickr.com/photos/stuartwebster/3518954749/
"Four seasons" by “Owen B”. Licensed under a Creative Commons Attribution-Noncommercial 2.0 Generic license.
Accessed 6 September 2013. http://www.flickr.com/photos/owenbushell/3941794138/
"Picking flowers" by Sonja Laukkanen. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0
Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/40056159@N05/7912856840/
“Calendar” pictures by “tomylees”. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0
Generic license. Accessed 6 September 2013. http://www.flickr.com/photos/71256895@N00/
"Can you guess what it is yet?" by Kay Williams. Licensed under a Creative Commons Attribution-Noncommercial-No
Derivative Works 2.0 Generic license. Accessed 7 September 2013.
http://www.flickr.com/photos/23351536@N07/8307180290/
"Apples" by Aran Burton. Licensed under a Creative Commons Attribution-Noncommercial 2.0 Generic license.
Accessed 7 September 2013. http://www.flickr.com/photos/68877365@N07/9499872286/
"Oranges" by Iqbal Osman. Licensed under a Creative Commons Attribution 2.0 Generic license. Accessed 7 September
2013. http://www.flickr.com/photos/82066314@N06/9223535820/
"Numbers" by Lisa Risager. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic
license. Accessed 4 September 2013. http://www.flickr.com/photos/risager/3058107393/
32. "Writing in the Agenda" by Mikel Agirregabiria. Licensed under a Creative Commons Attribution-Noncommercial-
Share Alike 2.0 Generic license. Accessed 7 September 2013.
http://www.flickr.com/photos/agirregabiria/3499503013/
"She works hard for the money" by “solcookie”. Licensed under a Creative Commons Attribution-Noncommercial-
Share Alike 2.0 Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/solcookie/481972360/
"Numbers" by Andy Schultz. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 Generic
license. Accessed 4 September 2013. http://www.flickr.com/photos/aschultz/3341941595/
"Abacus, Misunderstood" by “rosefirerising”. Licensed under a Creative Commons Attribution-Noncommercial-No
Derivative Works 2.0 Generic license. Accessed 7 September 2013.
http://www.flickr.com/photos/rosefirerising/407262420/
"Numb3rs5" by Timo Waltari. Licensed under a Creative Commons Attribution-Share Alike 2.0 Generic license.
Accessed 4 September 2013. http://www.flickr.com/photos/waltimo/3848129138/
"ThankYouKeys" by David Feng. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0
Generic license. Accessed 7 September 2013. http://www.flickr.com/photos/fenng/4134953185/
