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ING’s view on technology and financial Services Jacques Kemp September 2007
How the world has changed!
2000 2005 2010 P2P Trading P2P Payments Personalised Search eBay for things 
 iTunes for music 
 Who for money? New companies enabled by technologies are transforming industries . . . Next? P2P Finance P2P Finance ? ? Mobile Payment ? ? Banking Unbanked P2P Lending P2P Voice P2P Video P2P Info P2P Social P2P Photos
How relevant is IT for Financial Institutions? ,[object Object],[object Object],[object Object],[object Object],[object Object],IT is everywhere . . .
Some e-Banking Success Stories: Paypal ,[object Object],Millions of year-end PayPal user accounts
Some e-Banking Success Stories: ING Direct 10 Years ING Direct ,[object Object],[object Object],[object Object],[object Object],Client Retail Balance (EUR bn) Number of Clients (m) 18.7 Spain Australia France USA Italy Germany UK Austria Canada Countries launched 302
Further growth comes from new initiatives:  Channel integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other Growth Initiatives: e.g., Pocket Banking (1) Opportunity in online payment space FT Feb 12, 2007: “
study found that mobile users in Latin America, eastern Europe and  Asia  were more than  twice as likely to use mobile banking  services than respondents in western Europe and the US.” FT Feb 12, 2007: “ There are now many more mobile phones in use in  developing countries  than in the developed world -  1.65bn  versus 1bn.  UN Nov 8, 2006: “Nine out of 10 low-income m-banking customers surveyed say  m-banking is "not expensive"  or is "inexpensive" for the benefits it offers, and 93 percent say they feel their money is  as safe as with any other bank .”
Other Growth Initiatives: e.g., Pocket Banking (2) India : Nokia breaks record on October 19, 2006: sells 400,000 handsets in 1 day India : 150,000 mobile phone connections are sold per day, 6 million per month (2006 average) China : Over 487 million mobile subscriptions sold in China – the largest mobile phone market by volume (April 07) India : 80% of the population lives on 2US$/day – the mobile phone is the poor man’s home (World Bank) China : 372 million fixed phone subscribers (April 07). Cost conencting fixed line remote area 1,400US$, mobile conenction 500US$ UN : in 2005  global migrants remitted $232 billion , of which up to 20% was lost on the way, mostly in bank charges. China? In most cases: the cost of an SMS, no fees, no payslip needed to enroll, no need for others to have bank accounts, no robbery etc..
Example Pocket Banking (Obopay) Entirely new ways of engaging in payments – the P2P dimension:
In Conclusion: the Best Banks Will 
 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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IT and Financial Services

  • 1. ING’s view on technology and financial Services Jacques Kemp September 2007
  • 2. How the world has changed!
  • 3. 2000 2005 2010 P2P Trading P2P Payments Personalised Search eBay for things 
 iTunes for music 
 Who for money? New companies enabled by technologies are transforming industries . . . Next? P2P Finance P2P Finance ? ? Mobile Payment ? ? Banking Unbanked P2P Lending P2P Voice P2P Video P2P Info P2P Social P2P Photos
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Other Growth Initiatives: e.g., Pocket Banking (1) Opportunity in online payment space FT Feb 12, 2007: “
study found that mobile users in Latin America, eastern Europe and Asia were more than twice as likely to use mobile banking services than respondents in western Europe and the US.” FT Feb 12, 2007: “ There are now many more mobile phones in use in developing countries than in the developed world - 1.65bn versus 1bn. UN Nov 8, 2006: “Nine out of 10 low-income m-banking customers surveyed say m-banking is "not expensive" or is "inexpensive" for the benefits it offers, and 93 percent say they feel their money is as safe as with any other bank .”
  • 9. Other Growth Initiatives: e.g., Pocket Banking (2) India : Nokia breaks record on October 19, 2006: sells 400,000 handsets in 1 day India : 150,000 mobile phone connections are sold per day, 6 million per month (2006 average) China : Over 487 million mobile subscriptions sold in China – the largest mobile phone market by volume (April 07) India : 80% of the population lives on 2US$/day – the mobile phone is the poor man’s home (World Bank) China : 372 million fixed phone subscribers (April 07). Cost conencting fixed line remote area 1,400US$, mobile conenction 500US$ UN : in 2005 global migrants remitted $232 billion , of which up to 20% was lost on the way, mostly in bank charges. China? In most cases: the cost of an SMS, no fees, no payslip needed to enroll, no need for others to have bank accounts, no robbery etc..
  • 10. Example Pocket Banking (Obopay) Entirely new ways of engaging in payments – the P2P dimension:
  • 11.