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Yes - I’ve got a
         website!
A lightning ride with David Terrar – D2C


                    WANT TO TWEET? #nad
Agenda
•   First we have to set the scene
•   Do you understand Marketing in 2012?
•   This website - what’s it for?
•   What does your audience actually do?
•   What is good web design?
•   What about SEO – do I trust these gurus?
•   Blogs & social media – any use?
•   Do you have a decent CMS?

                                               WANT TO TWEET? #nad
Hugh MacLeod – gapingvoid.com
 Hugh MacLeod – gapingvoid.com
                                 WANT TO TWEET? #nad
Recommended reading




           Meatball Sundae: Is Your Marketing out of Sync?
           & Tribes – Seth Godin
                                                   WANT TO TWEET? #nad
The Cluetrain Manifesto
                            There's a new conversation

          between and among your market and your workers. It's making
           them smarter and it's enabling them to discover their human
                                     voices.

                              You have two choices.

          You can continue to lock yourself behind facile corporate words
                            and happytalk brochures.

                         Or you can join the conversation.

                      Still valid 13 years on!
                          http://cluetrain.com/
                                                      WANT TO TWEET? #nad
Old Marketing                           New Marketing
Limited number of media outlets         Countless media outlets
Limited physical retail outlets         Countless online retail outlets
Emphasis on horizontal success (hits)   Emphasis on vertical success (niches)
Marketing-to-consumer communication     Consumer-to-consumer communication
Barrier between consumers and makers    Permeability between consumers and makers
Spam                                    Permission
Product line limited by factory         Product line limited by imagination
Long product cycles                     Fads
Market share                            Fashion
Features                                Stories
Advertising a major expense             Innovation a major expense
Large overhead = stability              Small overhead = low risk
Customer support                        Community support
Focus groups                            Launch and learn
Social Media is Counter-intuitive
Communications Media                      Social Media
 Space defined by Media Owner           Space defined by Consumer

        Brand in control                    Consumer in control

 One way / Delivering a message   Two way / Being a part of a conversation

     Repeating the message              Adapting the message/ beta

     Focused on the brand         Focused on the consumer / Adding value

          Entertaining                     Influencing, involving

   Company created content          User created content / Co-creation
think Business first
•   What are your business goals?
•   How can a website help you reach those business goals?
•   Who is your audience?
•   What are they looking for?
•   Who's going to write the content?
•   How will the site be kept up to date?
•   How do you drive more traffic to the site?
•   How do you get people to take action once they've visited
    your site?


                                                   WANT TO TWEET? #nad
"If web pages are going to be
effective they have to work most
of their magic at a glance"
                          - Steve Krug



                              WANT TO TWEET? #nad
How long to judge your website?




                     50 Milliseconds!
           http://www.nature.com/news/2006/060109/full/news060109-13.html
F-Shaped Pattern – web content




        http://www.useit.com/alertbox/reading_pattern.html
They don’t read it the way you want!
• Users won't read your text thoroughly
• The first two paragraphs must state the most important
  information
• Start subheads, paragraphs, and bullet points with
  information-carrying words
• Make headings/language obvious!




                                                 WANT TO TWEET? #nad
They don’t make optimal choices
• They don’t consider all the available options
• They blunder on with the first reasonable option




                                                     WANT TO TWEET? #nad
They don’t bother
to figure out how things work
• They don’t read instructions
• They muddle through




                                 WANT TO TWEET? #nad
http://sensible.com/dmmt.html
Design ingredients
•   Simple layout
•   Centered orientation
•   Design the content, not the page
•   3D effects, used sparingly
•   Soft, neutral background colours
•   Strong colour, used sparingly
•   Cute icons, used sparingly
•   Plenty of whitespace
•   Nice big text


                                       WANT TO TWEET? #nad
Design tips
•   Recognise every page is a home page
•   Faster is always better
•   Simple navigation, never let them get lost
•   Use rich media, but host it on YouTube, Vimeo
•   Use social media sharing
•   Make search easy
•   Use SEO techniques with care


                                                    WANT TO TWEET? #nad
Mistakes you can make
•   Believing people care about you and your site
•   Overcomplicating or obscuring your point
•   Making it too different – style over substance
•   Too many moving parts, distractions or irritations
•   Flash or graphics which should be text (SEO)
•   Thinking your website is your marketing strategy
•   Not enough brilliant content

                                                WANT TO TWEET? #nad
Search Engine Optimization



“Make your site useful and tell people about it”




                                     WANT TO TWEET? #nad
SEO tips
•   Content is King (and start a blog)
•   Keywords, keywords, keywords
•   Create great page titles
•   Use meta descriptions
•   Use meta keywords
•   Use H1 titles in your pages
•   Create SEO (and user) friendly URLs
•   Bullets, link anchor text and image titles


                                                 WANT TO TWEET? #nad
SEO tips
•   Link to others (and get them to link to you)
•   Get your content syndicated by others
•   Don't forget to link back to yourself
•   Use Social Media as part of your publishing and distribution
•   Create a site map
•   Avoid Flash
•   Analyse how you are doing
•   Use a Content Management System


                                                    WANT TO TWEET? #nad
The business of blogging
Blogs work when they are based on:
1. Candor
2. Urgency
3. Timeliness
4. Pithiness and
5. Controversy




                                     WANT TO TWEET? #nad
http://sethgodin.typepad.com/seths_blog/files/whos_there.pdf
http://www.wishfulthinking.co.uk/2011/11/18/business-blogging/
Social Media Channels




         Where does your target audience hang out?
         Go there and join the conversation! WANT TO TWEET? #nad
Why use a CMS?
•   You are no longer dependent on the web designers making changes for you.
•   Changes can be made any time they are needed, day or night. This is increasingly
    important as your business comes to rely on the website as a communications
    channel.
•   All the technical details are simply handled by the CMS, allowing anyone to manage
    and update the site.
•   Multiple staff can keep the site up to date, instead of being restricted to just one
    person. The CMS will track who is doing what, avoiding potential confusion.
•   You can even ensure that each staff person can only update the sections of the site
    they are responsible for.
•   The CMS ensures that all the pages are consistent in design, and will build all the
    menus and other navigation for you.
•   The many other powerful features of the CMS allows the site to grow in sync with your
    business.

                     http://www.steptwo.com.au/papers/cmb_needcms/index.html

                                                                      WANT TO TWEET? #nad
CMS options




         …but there are 100s!
References
http://gapingvoid.com/2009/09/13/the-nobody-cares-print-for-sale-individually/
http://www.sethgodin.com/sg/
http://www.amazon.co.uk/Meatball-Sundae-marketing-transforming-business/dp/0749929480/ref=sr_1_1?ie

http://www.amazon.co.uk/Tribes-We-need-you-lead/dp/0749939753/ref=sr_1_1?s=books&ie=UTF8&qid=13
http://www.sensible.com/dmmt.html
http://www.amazon.co.uk/Dont-Make-Me-Think-Usability/dp/0321344758
http://www.diliaranasirova.com/assets/PSYC579/pdfs/05.2-Marcus.pdf
http://sethgodin.typepad.com/seths_blog/files/whos_there.pdf
http://www.wishfulthinking.co.uk/2011/11/18/business-blogging
http://www.steptwo.com.au/papers/cmb_needcms/index.html




                       These links for reference only
                       Not for reading                WANT TO TWEET? #nad
David Terrar
D2C & Cloud Advocates

p: +44 (0)1727 866309
m: +44 (0)7715 159423

e: dt@d2c.org.uk
w: www.d2c.org.uk
skype: david_terrar
twitter: http://twittter.com/DT @DT
linkedin: http://www.linkedin.com/in/davidterrar
blog: http://biztwozero.com                        WANT TO TWEET? #nad
Thank you! Any questions?

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Yes i've got a website - nad 2012

  • 1. Yes - I’ve got a website! A lightning ride with David Terrar – D2C WANT TO TWEET? #nad
  • 2. Agenda • First we have to set the scene • Do you understand Marketing in 2012? • This website - what’s it for? • What does your audience actually do? • What is good web design? • What about SEO – do I trust these gurus? • Blogs & social media – any use? • Do you have a decent CMS? WANT TO TWEET? #nad
  • 3. Hugh MacLeod – gapingvoid.com Hugh MacLeod – gapingvoid.com WANT TO TWEET? #nad
  • 4. Recommended reading Meatball Sundae: Is Your Marketing out of Sync? & Tribes – Seth Godin WANT TO TWEET? #nad
  • 5. The Cluetrain Manifesto There's a new conversation between and among your market and your workers. It's making them smarter and it's enabling them to discover their human voices. You have two choices. You can continue to lock yourself behind facile corporate words and happytalk brochures. Or you can join the conversation. Still valid 13 years on! http://cluetrain.com/ WANT TO TWEET? #nad
  • 6. Old Marketing New Marketing Limited number of media outlets Countless media outlets Limited physical retail outlets Countless online retail outlets Emphasis on horizontal success (hits) Emphasis on vertical success (niches) Marketing-to-consumer communication Consumer-to-consumer communication Barrier between consumers and makers Permeability between consumers and makers Spam Permission Product line limited by factory Product line limited by imagination Long product cycles Fads Market share Fashion Features Stories Advertising a major expense Innovation a major expense Large overhead = stability Small overhead = low risk Customer support Community support Focus groups Launch and learn
  • 7. Social Media is Counter-intuitive Communications Media Social Media Space defined by Media Owner Space defined by Consumer Brand in control Consumer in control One way / Delivering a message Two way / Being a part of a conversation Repeating the message Adapting the message/ beta Focused on the brand Focused on the consumer / Adding value Entertaining Influencing, involving Company created content User created content / Co-creation
  • 8. think Business first • What are your business goals? • How can a website help you reach those business goals? • Who is your audience? • What are they looking for? • Who's going to write the content? • How will the site be kept up to date? • How do you drive more traffic to the site? • How do you get people to take action once they've visited your site? WANT TO TWEET? #nad
  • 9. "If web pages are going to be effective they have to work most of their magic at a glance" - Steve Krug WANT TO TWEET? #nad
  • 10. How long to judge your website? 50 Milliseconds! http://www.nature.com/news/2006/060109/full/news060109-13.html
  • 11.
  • 12. F-Shaped Pattern – web content http://www.useit.com/alertbox/reading_pattern.html
  • 13. They don’t read it the way you want! • Users won't read your text thoroughly • The first two paragraphs must state the most important information • Start subheads, paragraphs, and bullet points with information-carrying words • Make headings/language obvious! WANT TO TWEET? #nad
  • 14. They don’t make optimal choices • They don’t consider all the available options • They blunder on with the first reasonable option WANT TO TWEET? #nad
  • 15. They don’t bother to figure out how things work • They don’t read instructions • They muddle through WANT TO TWEET? #nad
  • 17.
  • 18. Design ingredients • Simple layout • Centered orientation • Design the content, not the page • 3D effects, used sparingly • Soft, neutral background colours • Strong colour, used sparingly • Cute icons, used sparingly • Plenty of whitespace • Nice big text WANT TO TWEET? #nad
  • 19. Design tips • Recognise every page is a home page • Faster is always better • Simple navigation, never let them get lost • Use rich media, but host it on YouTube, Vimeo • Use social media sharing • Make search easy • Use SEO techniques with care WANT TO TWEET? #nad
  • 20. Mistakes you can make • Believing people care about you and your site • Overcomplicating or obscuring your point • Making it too different – style over substance • Too many moving parts, distractions or irritations • Flash or graphics which should be text (SEO) • Thinking your website is your marketing strategy • Not enough brilliant content WANT TO TWEET? #nad
  • 21. Search Engine Optimization “Make your site useful and tell people about it” WANT TO TWEET? #nad
  • 22. SEO tips • Content is King (and start a blog) • Keywords, keywords, keywords • Create great page titles • Use meta descriptions • Use meta keywords • Use H1 titles in your pages • Create SEO (and user) friendly URLs • Bullets, link anchor text and image titles WANT TO TWEET? #nad
  • 23. SEO tips • Link to others (and get them to link to you) • Get your content syndicated by others • Don't forget to link back to yourself • Use Social Media as part of your publishing and distribution • Create a site map • Avoid Flash • Analyse how you are doing • Use a Content Management System WANT TO TWEET? #nad
  • 24. The business of blogging Blogs work when they are based on: 1. Candor 2. Urgency 3. Timeliness 4. Pithiness and 5. Controversy WANT TO TWEET? #nad
  • 27. Social Media Channels Where does your target audience hang out? Go there and join the conversation! WANT TO TWEET? #nad
  • 28. Why use a CMS? • You are no longer dependent on the web designers making changes for you. • Changes can be made any time they are needed, day or night. This is increasingly important as your business comes to rely on the website as a communications channel. • All the technical details are simply handled by the CMS, allowing anyone to manage and update the site. • Multiple staff can keep the site up to date, instead of being restricted to just one person. The CMS will track who is doing what, avoiding potential confusion. • You can even ensure that each staff person can only update the sections of the site they are responsible for. • The CMS ensures that all the pages are consistent in design, and will build all the menus and other navigation for you. • The many other powerful features of the CMS allows the site to grow in sync with your business. http://www.steptwo.com.au/papers/cmb_needcms/index.html WANT TO TWEET? #nad
  • 29. CMS options …but there are 100s!
  • 31. David Terrar D2C & Cloud Advocates p: +44 (0)1727 866309 m: +44 (0)7715 159423 e: dt@d2c.org.uk w: www.d2c.org.uk skype: david_terrar twitter: http://twittter.com/DT @DT linkedin: http://www.linkedin.com/in/davidterrar blog: http://biztwozero.com WANT TO TWEET? #nad
  • 32. Thank you! Any questions?

Hinweis der Redaktion

  1. If you are trying to get your head around how old style broadcast marketing is changing to the new style of permission based marketing you need to read Meatball Sundae. If you want to understand how the web is helping people get together around a product they are passionate about, or a cause they believe in, then you need to read Tribes. These two Seth Godin books are my recommendation as the quickest way to get to grips with how dramatically the world of marketing has changed over the last 5 years.