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Toxic Technology
- 1. .. toxic technology @daverog Photo by click at Morguefile.com
- 2. Dave Rogers independent digital and technology consultant @daverog
- 4. there’s a problem with digital technology @daverog
- 5. Section software is eating the world https://government.github.com/ @daverog
- 6. £1.7billion UK Government spend in 2018 through Crown Commercial Service digital & technology frameworks Source: https://www.govspend.org.uk/ Photo by jppi at Morguefile.com
- 7. There is a problem with accumulation Each year, established organisations have more: 1. technology 2. complexity 3. legacy 4. risk @daverog
- 8. Painful dilemmas about an accumulating technology estate @daverog
- 9. @daverog
- 10. The real life impact of failing technology
- 11. the threat from cyber attack remains persistent and acute @daverog
- 14. toxic technology[ˈtɒksɪk tɛkˈnɒləʤi] noun, informal a characterisation of technology by its unintended flaws @daverog
- 15. toxic != legacy (legacy is all the technology inherited from the past - the good, the bad and the ugly) @daverog
- 16. toxic characteristics of technology ➔ hard to: ○ use ○ change ○ maintain ○ recover ➔ exclusive ➔ insecure ➔ unreliable ➔ inefficient @daverog
- 18. Causes @daverog
- 19. causes, part 1 digital technology is weird @daverog
- 20. digital technology is unpredictable ➔ Sometimes it enables, and sometimes it inhibits. ➔ Sometimes things happen unexpectedly. @daverog
- 21. (unpredictability isn’t surprising when you see what’s below the surface) https://xkcd.com/2347/ @daverog
- 22. digital technology is counterintuitive Assumptions about what technology can and can’t do well are commonly wrong. @daverog
- 23. “Out of the more than 200 unique technologies that have ever appeared on a Gartner Hype Cycle for Emerging Technology, just a handful of technologies - Cloud Computing, 3D Printing, Natural Language Search, Electronic Ink - have been identified early and traveled even somewhat predictably through a Hype Cycle from start to finish” 8 Lessons from 20 Years of Hype Cycles By Michael Mullany 2016 @daverog
- 24. yet, we believe in science fiction @daverog Photo by lauramusikanski at Morguefile.com
- 25. In UK gov, there’s a book for appraising sci-fi, and judging how believable the story is. @daverog
- 26. digital technology amplifies our prejudice, ignorance and fears we often don’t know who we’re excluding or impacting when we introduce technology @daverog
- 27. causes, part 2 we are weird (when we deliver technology) @daverog
- 28. Neophilia many prefer to create, yet loathe to maintain @daverog
- 29. Optimism we are falsely certain about delivering digital technology @daverog
- 30. causes, part 3 the roots @daverog
- 31. 1. Culture A cause of toxic technology ➔ Command and control cultures lead to widespread mistrust. ➔ This encourages teams to over promise, and under deliver. @daverog
- 32. 2. Risk A cause of toxic technology organisations are ‘boiling the frog’ - slowly rising risk is ignored, until it’s too late @daverog
- 33. 3. Money A cause of toxic technology accountancy falsely models technology delivery as the creation of assets. @daverog
- 34. 4. Markets A cause of toxic technology some companies exploit their customers’ ignorance in technology. @daverog
- 39. I’m writing, and talking about toxic technology daverog.com https://daverog.com @daverog
- 40. what can you do? @daverog
- 41. observe and influence the ‘architecture’ which goes beyond the technical ➔ culture ➔ risk ➔ money ➔ markets @daverog
- 42. be conscious of your biases Agent detection Ambiguity effect Anchoring or focalism Anthropocentric thinking Anthropomorphism Attentional bias Attribute substitution Automation bias Availability heuristic Backfire effect Confirmation bias Base rate fallacy Base rate neglect Belief bias Berkson's paradox Clustering illusion Compassion fade Confirmation bias Congruence bias Conjunction fallacy Conservatism bias Continued influence effect Contrast effect @daverog
- 43. be gardeners, not architects @daverog Photo by MnhThng at Morguefile.com
- 44. teams, not projects @daverog Photo by pawankawan at Morguefile.com
- 45. stop accepting the conditions for failure @daverog Photo by diannehope at Morguefile.com
- 46. Useful links ➔ https://a16z.com/2011/08/20/why-software-is-eating-the-world/ ➔ https://www.computerweekly.com/news/252490445/HMRC-signs-five-year -169m-contract-with-Fujitsu-for-VME-platform ➔ https://tech.newstatesman.com/security/cost-wannacry-ransomware-attac k-nhs ➔ https://assets.publishing.service.gov.uk/government/uploads/system/upl oads/attachment_data/file/685903/The_Green_Book.pdf ➔ https://government.github.com/ ➔ https://xkcd.com/2347/ ➔ https://twitter.com/DrDomPimenta/status/1159897448363569152 ➔ https://www.linkedin.com/pulse/8-lessons-from-20-years-hype-cycles-mi chael-mullany ➔ https://github.com/gchq/BoilingFrogs ➔ https://www.madetech.com/resources/books/modernising-legacy-applic ations-in-the-public-sector ➔ https://www.legacycode.rocks/ ➔ https://festivalofmaintenance.org.uk ➔ https://aws.amazon.com/blogs/publicsector/budgeting-for-change-how- can-government-spend-smarter-and-deliver-better/ ➔ https://www.amazon.co.uk/Servant-Leadership-25th-Anniversary-Legitim ate/dp/0809105543 ➔ https://hbr.org/2014/12/what-bosses-gain-by-being-vulnerable ➔ https://en.wikipedia.org/wiki/List_of_cognitive_biases ➔ https://www.youtube.com/watch?v=Jsi53_SBD7U ➔ https://itrevolution.com/book/seat-at-the-table/ ➔ https://daverog.com/series-toxic-technology/ @daverog Thank you.