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Why It Pays
             To Be
        #Likeable
    McGraw-Hill October 2012
@DaveKerpen, CEO, @LikeableMedia
   Author of 2 @LikeableBook’s
    Slideshare.net/DaveKerpen
#Likeable
3 Truths
Social media is not free

Social media will not produce instant results

Social media cannot make up for a poor product/service


                                                #Likeable
Listen first
        &
never stop listening

                       #Likeable
#Likeable
Responsiveness
    is NOT
    a choice

               #Likeable
#Likeable
#Likeable
#Likeable
Authentic
engagement
 cannot be
mechanical
             #Likeable
#Likeable
“I’m sorry.”


               #Likeable
#Likeable
“Thank you.”


               #Likeable
#Likeable
Provide value
  (for free)


                #Likeable
10% Off   = Marketing

50% Off   = Value

100% Off = Loyal customers for life



                               #Likeable
#Likeable
#Likeable
#Likeable
Every brand has a story.
Tell yours.


                       #Likeable
#Likeable
Inspire
 customers to
share their stories


                      #Likeable
#Likeable
Social ads = perfect targeting



                          #Likeable
#Likeable
Don’t sell – tell & compel



                      #Likeable
#Likeable
It’s just a
 cocktail
 party
              #Likeable
Feedback?
Grand Prize!
    @DaveKerpen
FB.com/LikeableMedia
  @LikeableMedia
 dave@likeable.com

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Why It Pays to Be Likeable (McGraw-Hill, Oct. 2012)