Dataplex MS UC Event Presentation 22062010

www.dataplex-systems.com

Understand more about dataplex

Understand OCS and futures?

What’s new in Exchange

Understand more about BPOS

Free Lunch?


Introduction and Overview
Why unified communications?

OCS 2010 (Wave 14)
Refreshment Break

Exchange 2010
Microsoft BPOS

Demonstration Time
Lunch and networking


Design
Established in 1996
Impartial ICT Consultancy
Dataplex: Advisory, Professional Services & Service Desk
Nationwide Coverage
Group Turnover 2009 £16M
Delivered virtualised solutions for 14 years with 150+ years
experience across our technical pool
Implemented PB’s of consolidated storage from physical SAN
and virtual storage
Secured over 300,000 endpoints with encryption software
across public and private sectors
Manchester
Trusted Brand with partners and clients. 0845 260 5757

Oxford
0845 260 4747


In a complicated world we simply do what
we say: Reduce
Operational
Expense
We enable you to deliver
business agility and resilience by
the effective use of technology.

Deliver
We ensure you are secure and Business
compliant. Value
Risk
Increase Mitigation
Agility &
We assist you in delivering a Compliance
competitive edge and value to
your stakeholders.


IT Advisory Professional Service Desk
Services


Strategic
Assessment
Define why an organisation should
Determine current state and assess
undertake a new initiative and what
against recommended objectives
impact it has to them commercially

Technical
Implementation
Plan and design against
Implement the solution
requirements

Service Desk
Single point of contact for
operational efficiency


Cloud Computing
Business Continuity & DR

Collaboration & Messaging
Storage Architecture
Infrastructure & Server
Architecture

Tiered Virtualisation
Networking

Security & Compliance Management


24x7 Service Desk

2nd & 3rd Line Support

Asset & System Management

Hosting & Managed Services

Vendor Management


Management

Availability

Virtualisation

Server Proliant Integrity

Storage

Networking

Desktop
Security

Datacentre
Security

Cloud
Security


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please take a couple of minutes to complete them and be entered into a draw for
the chance to win a case of wine.


Due to the complexity of today’s business environment, collaboration in technology
encompasses a broad range of tools that enable groups of people to work together
including social networking, instant messaging, team spaces, web
sharing, audio conferencing, video, and telephony.


develop
drive
customer innovation
relationships

build
improve
partner
connections
operations


Information doubles every 1,100 days.
Yet the amount of time available to deal
with that information remains constant:
1,440 minutes per day


Custom Excel Home Directory
Applications Spreadsheets

Intranet Site
Exchange Access
File Shares Public Folders Database

SQL/Oracle Extranet Site Inbox

Lotus Notes ECM
RSS/Newsfeeds Internet Site
Databases


Different Time,
Different Place
Same Time,
Different Place
Same Time,
Same Place

Working Alone


Employees get 50%-75% of their relevant
information directly from other people.

People trust unknown sources on the internet
more than their peers

Individuals do not have mechanisms to share
critical knowledge and most of this is lost
when they leave the enterprise.


Employees are the same person, with the same expectations, whether at home or at work!
And yet they get a better experience at home!
Our end users are IT Savvy, or at least they think they are.


The generation born in the
1980s who are now
entering the jobs market,
higher education and the
electorate.

They are the biggest
generation in the history of
the world. They account for
about 1/3 of the world’s
population and 1/4 of U.S.
population.


Will never read a newspaper but will be attracted to some (online) magazines
Will never own a land-line phone (and maybe not a watch)
Will trust unknown peers more than experts
Community at the centre of Internet experience
Use IM. Think e-mail is for their parents.

Want everything to move to mobile
Have and want access to multiple devices, but must be simple
Want and expect information to be available at the touch of a button
Are more likely to utilise cloud services on a daily basis
Would rather IM than talk.


On 7 Different devices


50% of phone calls require you
to look up a telephone number.


14% check their phone.


Communication Overload

Globally Distributed Customers and Teams

High Cost of Communications

Disconnected Communications Systems


Integration of disparate data islands into familiar business productivity tools:

E-mail
Instant messaging
2010 Microsoft Office system
Windows Mobile-powered devices
Using integrated servers plus services and
client applications:

Microsoft Office Communications Server 2010
Microsoft Office Communicator
Microsoft Exchange Server 2010
Microsoft Exchange Hosted Services
Microsoft Office Live Meeting service
Microsoft Office Outlook
Microsoft Office SharePoint Server


Enterprise
Telephony

E-Mail &
Overall

Separate Management
Costs Unified Experience
Instant Messaging
Down

Common Management
Audio

Unified Messaging
Conference

Conferencing
Enterprise
Telephony
Messaging
E-Mail &

Instant
Video
Conference
Web
Conference

Voice Mail
Platform

Vertically integrated communication silos Horizontally integrated common platform
Inefficient communications Standards-based distributed architecture
Communications overload Accessibility in the entire network
Parallel infrastructures One common database


Reduce time to Complete Projects
Outcome
Shorten Sales Cycle Increase
Revenue
Increase Sales Wins

Improve Customer Services & Loyalty

Reduce Travel & Training costs

Reduce Telephony costs Profitable Growth
enabled by Unified
Lower Cost of Sale
Decrease
Communications
Reduce Total Cost of Ownership Costs

Improve Compliance / E-discovery


Reduce interruptions and help Provide a lower cost and more
Lower your travel & audio flexible telephony
your employees find & click to conferencing costs while
communicate with the right infrastructure for a better user
increasing collaboration experience
people, right away

Light up your Microsoft Office Broadly deploy audio, web, and Deploy software powered VoIP
investments by broadly video conferencing while for mobile, teleworkers and
deploying Presence & Instant removing your reservation-less new employees
Messaging audio costs next


One inbox:
E-mail
Fax
Voice mail
All messages manageable from
any tool
Desktop: Office Outlook
Web: Outlook Web Access
Mobile: Exchange ActiveSync-
enabled mobile phones
Plain phone: Outlook Voice
Access


INTERNET Mid ‘90s

CLIENT/SERVER Mid ‘80s

PC & APPS Early ’80s

MAINFRAME ’60s & ‘70s


Providing IT resources, as a service, in a dynamic and scalable
manner over a network
Five essential characteristics of the Cloud:
On-demand self-service
Broad network access
Resource pooling
Rapid elasticity
Measured service
Public, Private, Hybrid
Software, Platform, Infrastructure ‘as a Service’


Best of both worlds
User in control
Deployment choices for IT

Extending tools and platform to cloud
Experience across multiple devices
+
Best-in-class SLAs and IT governance


Infrastructure- Platform-as-a- Software-as-a-
as-a-Service Service Service
(IaaS) (PaaS) (SaaS)

Applications
Softare applications, email,
collab, CRM

Software Platform
OS, Database, systems
management

Hardware
Servers, storage, power,
cooling, networking


Enterprise class software delivered via subscription
services hosted by Microsoft and sold with partners


Communicate and collaborate seamlessly across applications
and devices

E-mail
Instant Messaging Web Conferencing
Document Sharing Presence
Calendaring Work Flow Mobility Offline Access Archiving


Simplified
Management
Unified access point for all Online services

 Trial and Buy  Single Sign On
 User Management IT Pro End User  Application Access
 Settings  SharePoint Links
 Support Anywhere* Access without VPN  Downloads
 Tools  Password Reset

Subscription Service Rich Client
Web Access
and Trial Administration Access

Branch Office


Giving IT the flexibility to choose Online deployment
by geography, workload or roles

HQ


Simplified
Management
Always up-to-date capabilities at a predictable cost

Key Benefits
• Up and running quickly
• Latest software
• No more server upgrades
• Subscription-based Software + Services Accelerate the Journey
• Predictable cost
• Optimize productivity
IT Is An IT Is A IT Is A
IT Is A Efficient Business Strategic Asset
Cost Center Cost Center Center


Business Class
Reliability and
Security
Delivering highly secure, private, and reliable computing
experiences based on sound business practices

Key Features Filtering Routers

• Geo-redundant datacenters Firewalls
Intrusion Detection System
• N+1 architecture System Level Security
• 9 layers data security Application Authentication

• Secure access via SSL Application Level Counter-measures
Virus Scanning
• ITIL/MOF operational practices Separate Data Networks

• 24x7x365 support Authentication to Data

• Backed by 99.9% uptime SLA


Virginia with backup
in Washington
 United States
 Canada
 Mexico
 Puerto Rico

Dublin with backup in Amsterdam
 Austria  Israel
 Belgium  Netherlands
Singapore with backup in Hong Kong
 Czech Republic  Norway  New Zealand
Brazil with backup in Chile  Australia
 Denmark  Poland
(Oct 2009)  China  Singapore
 Finland  Portugal  South Korea
 Brazil  Hong Kong
 France  Romania  Taiwan
 Chile  India
 Germany  Spain
 Colombia  Japan
 Greece  Sweden
 Malaysia
 Hungary  Switzerland
 Ireland  UK
 Italy


“Moving server software to the cloud has a lot of
advantages. A company no longer has to worry about
patches, deploying upgrades, and an number of other
concerns.

But it also has one big downside--one that many CIOs are
still struggling with--a the loss of control.

They lose control of when things get updates. They lose
control of saying 'no' to some new thing”

— CNET Beyond Binary, April 8, 2010


Regulatory Compliance
Technology Security
Change
80%
Maintenance
Keep Business
Competition Up & Running

20% New

Customer
Cost Connection
Reduction
End User
Productivity Business Results
& New Value


Basic Standardised Rationalised Dynamic
Fully automated IT
Uncoordinated, Centrally managed IT Managed and management dynamic
manual infrastructure with consolidated IT resource usage and
infrastructure some automation infrastructure business linked SLAs

Objective React Manage Reduce Complexity Agility

Ability to Change Slow, weeks to months Weeks Days Minutes

Resource Utilization Unknown Known, poor Rationalised High, as needed

Processes & Automation Ad Hoc Defined Mature Policy based

Organisation Alignment No SLAs Arbitrary SLAs Class of Service SLAs Business SLAs

Perception of IT Cost Centre Efficient Cost Centre Business Enabler Strategic Asset


Improve Service
Control Cost Drive Agility
Levels

Simplify, automate and Integrate management Adapt the IT infrastructure
centralise IT operations and security tools to rapidly to business needs
to optimise resource maximise system uptime
utilisation

Service Levels
Cost

Agility
Infrastructure Optimization

Application Platform Optimization Model

User Experience

STANDARDIZED
Business Intelligence

ADVANCED

DYNAMIC
BASIC
SOA and Business Process
Data Management
Development

Business Productivity Infrastructure Optimization Model
IT and Security Process

Unified Communications

STANDARDIZED

RATIONALIZED
Collaboration

DYNAMIC
BASIC
Enterprise Content Management
Enterprise Search
Business Intelligence

Core Infrastructure Optimization Model

Identity and Access Management

STANDARDIZED

RATIONALIZED

DYNAMIC
Desktop, Device, and Server Mgmt
BASIC

Security and Networking
Data Protection and Recovery

Dataplex MS UC Event Presentation 22062010

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Dataplex MS UC Event Presentation 22062010