D ATA M I N D
GLOBAL
SERVICES
Smart
Business
Solutions
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

•About Us
•Mission, Vission & Values
•Our Principles
•Management Profile
•Our Services
•Quality Policies
•Infrastructure
•Datamind Edge
•Work Process
•Reach us
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

About Datamind Global Services
Datamind Global Services (DGS) is one of the leading
data processing company based in Kolkata (India),
dedicated to deliver high quality performance by
matching the right need with the correct solution.
With rich experience in Healthcare, FMCG, Media and
Telecom (to name a few), DGS helps its clients to
efficiently manage their business data and information
by providing offshore outsourcing of data processing,
market research, technical support and customer
support services.
Our solutions and services put your information to work
by delivering the right content to the right users at the
right time.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Vission, Mission & Values
To be the "partner of choice" for the Outsourcing
Industry worldwide.
Provide Ongoing Satisfaction to our customers rendering
professional quality services which are at the leading edge of
price and performance. To help our customers achieve their
business objectives by providing innovative and best-in-class
BPO services.
• Customer Centric approach - "We are much more than a vendor; we
are your partner”.
• High standards of personal and professional ethics
• Confidentiality and securing intellectual property of our clients
• Constantly strive for innovation and excellence
• Excellence, learning and sharing
• Fun-filled work environment with care and respect for each individual
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

About DGS Principles
Our relationship with
clients is based on the
principles of honesty,
quality of work, quick
turn-around-time
and
total commitment to
their needs.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Management Profile
ANIRBAN
SUBIR
ABHIJIT
Project Management
with over 11 years of
experience in
operations across
different sectors like
Telecom, Utility,
Finance. Currently
involved in the role of
Head of Operations for
Datamind Global
Services which involves
end to end client
service delivery across
geographies.
Specialties: Project
Management, Data
Processing and Info
graphics services.
Total 11 years of
Marketing and Sales
experience in
Financial domain.
Currently responsible
for the smooth
operational run at
Datamind Global
Services. He also
heads the admin
department at DGS
and ensures that the
organization do not
face any
administration
issues. Subir is a
sports lover and
enjoys watching
Cricket and Soccer at
his leisure.
A Management
professional with 10+
years of experience in
Operations, Business
Development and
Quality with leading
KPO’s and consulting
firms. At DGS Abhijit
leads the business
development efforts
and takes care of the
client engagement
activities. A cricket and
wildlife buff, unwinds
by travelling and
spending time with his
pets.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Our Services
Data Entry Services:
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Online/ Offline
Database
Mailing Lists
Catalogues
Surveys
Company Reports
Insurance Claims
From Yellow /White Pages
Dictionaries, Manuals &
Encyclopedia
Copying, Pasting, Editing, Sorting
& Indexing
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Our Services
Data Processing Services:
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Form Processing
Insurance Claim Processing
Survey Processing
Check & Credit Card Processing
Summarizing data in reports
Image processing
Data extraction & capture
Subscription & membership
enrollment processing
Rebate and coupon redemption
Digitization of data
Data conversion (HTML, PDF,
XML, Word etc)
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Our Services
Web & Internet Services
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Surveys and feedback
Database design and input of
research data
Web design
Web development
Search Engine Optimization
Info graphics
e book conversion
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Quality Policy at DGS
Data quality is of prime importance to us and we follow stringent quality
guidelines
to
ensure
accurate
data
collection/capture
across
methodologies.
Quality ensuring reliability and Customer satisfaction
Quality is a passion at DGS and the aspects of high quality permeate in
every department. The strong process orientation translates into real
benefits like reduced cycle times, improved customer satisfaction scores
and better cost efficiencies.
At DGS, we offer customer care with emphasis on relationships, speed,
expertise, and cost control. DGS strives to ensure that our customers will
get exceptional interactive customer care and enjoy quality assistance.
DGS works with you throughout to ensure that your objectives and
standards are met.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Infrastructure
The state of art infrastructure selected is both scalable
and flexible providing for small to corporate size
enterprises. It has a distinct locational advantage for
providing high quality, low cost business process
outsourcing services by leveraging local talent pool in
Kolkata. This infrastructure also ensures that the client’s
data is secured.
The setup is equipped with-
24 x 7 Security and Access Control
Uninterrupted Power Supply with battery
backups for Servers
Leased Internet connection providing
instant global connectivity for text,
voice, graphics and data.
25 seater capacity with 50 employees 2 shifts.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Datamind Edge
Our Strength & Competency
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Reduced Costs -Through our global workforce, we
help our customers increase ROI by providing
services at lower than market costs–with no
sacrifice in quality or time.
•
Speed-to-Market - With access to a large skilled
labor pool and 24 hour production we have the
people and skill sets to meet your needs with rapid
delivery – helping your company stay ahead of the
competition.
•
Superior Quality - Using our Global Solutions
methodology, we guarantee superior quality and
customer satisfaction.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Our Commitment
We are committed to provide solutions conforming to
international standards, through constant up gradation
of technology and processes, in order to ensure
consistent quality for our customers.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Work Process
“We work hard to achieve success for our clients
because when their company succeeds, we succeed.”
Step 1:
Response to customer’s enquiry by emails.
Step 2: Discussion with customer to understand
requirements.
Step 3: Training, sample work and customer
satisfaction.
Step 4:
Price finalization.
Step 5: Pilot project started after customer’s approval of
work quality.
Step 6: High-quality, Consistent & cost effective
solution delivered.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Reach us with Ease
Registered Office:
Datamind Global Services
178(30),
Madhusudan Banerjee Road
(Near Mangaldeep)
Post office -Nimta
Kolkata-700049
West Bengal, India
Voice- India:
E-mail:
+91-9903172578
info@datamindgs.com
Web :
www.datamindgs.com
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

Join hands with Datamind Global Services for
your Offshore Outsourcing, Data Entry Services
and Back Office Operations requirement.
© Datamind Global Services, 2013. All Rights Reserved - Privileged and Confidential
2012.