1. D ATA M I N D
GLOBAL
SERVICES
Smart
Business
Solutions

2. ONE STOP SOLUTION for high quality, time bound and
cost effective Outsourcing Services for DATA
PROCESSING, MARKET RESEARCH, TECHNICAL SUPPORT
AND CUSTOMER SUPPORT.
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

3. Datamind Global Services (DGS) is one of the leading data processing
company based in Kolkata (India), dedicated to deliver high quality
performance by matching the right need with the correct solution.
With rich experience in Healthcare, FMCG, Media and Telecom (to name
a few), DGS helps its clients to efficiently manage their business data
and information by providing offshore outsourcing of data processing,
market research, technical support and customer support services.
Our solutions and services put your information to work by delivering
the right content to the right users at the right time.
About Datamind Global Services
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

4. DGS customers accelerate their time-to-market, increase customer
satisfaction, enhance supply chain efficiencies and reduce
operating costs, improving their overall competitive advantage.
Using the industry knowledge, DGS helps its clients to:
• Reduce Cost compared to onshore projects.
• Increase Revenues and Profits in existing markets
• Deliver products and services to the right customer groups
DGS delivers customized solutions to clients that resolve their most
significant business issues and provides lasting business growth. DGS
provides an immediate access to a highly educated, well trained,
highly skilled & reliable workforce who delivers services at par with
international standards.
About Datamind Global Services
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

5. MISSION
Provide Ongoing Satisfaction to our customers rendering professional
quality services which are at the leading edge of price and
performance. To help our customers achieve their business objectives
by providing innovative and best-in-class BPO services.
VISION
To be the "partner of choice" for the Outsourcing Industry worldwide.
Mission & Vision
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

6. Our relationship with clients
is based on the principles of
honesty, quality of work,
quick turn-around-time and
total commitment to your
needs.

7. IT Enabled Services - Our Expertise
Our Strength & Competency
• Reduced Costs -Through our global workforce, we help our
customers increase ROI by providing services at lower than market
costs–with no sacrifice in quality or time.
• Speed-to-Market - With access to a large skilled labor pool and
24 hour production we have the people and skill sets to meet your
needs with rapid delivery – helping your company stay ahead of
the competition.
• Superior Quality - Using our Global Solutions methodology, we
guarantee superior quality and customer satisfaction.
Datamind Edge
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

8. The benefits of joining hands with DGS are:
• Customers have complete control over the quality during
recruitment, training and process implementation stages.
• 45% cost reduction compared to onshore projects.
• Highly skilled employees with a minimum graduate
qualification.
• Structured quality processes for performance improvement and
training.
• Customized daily reports and analysis of performance
according to the customer’s needs.
• Full-time employees, resulting in consistent quality
improvements.
• 24X7 customer support over phone and e-mails
Benefits with Datamind Global Services
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

9. We work hard to achieve success
for our clients because when they
succeed we succeed.

10. Step 1: Response to customer’s enquiry by
emails.
Step 2: Discussion with customer to
understand requirements.
Step 3: Training, sample work and customer
satisfaction.
Step 4: Price finalization.
Step 5: Pilot project started after customer’s
approval of work quality.
Step 6: High-quality, Consistent & cost
effective solution.
Work Process
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

11. We are committed to provide solutions conforming to
international standards, through constant up
gradation of technology and processes, in order to
ensure consistent quality for our customers.

12. Data Entry Services:
• Online
• Offline
• Database
• Text and Numeric
• Mailing List
• Catalog
• e-Books
• Surveys
• Company Reports
• Insurance Claims
• From Yellow /White Pages
• Dictionaries, Manuals & Encyclopedia
• Copying, Pasting, Editing, Sorting & Indexing
• Legal Documents
Our Services
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

13. Data Processing Services:
• Form Processing
• Insurance Claim Processing
• Survey Processing
• Check Processing
• Credit Card Processing
• Translation of data into varied
formats
• Summarizing data in reports
• Image processing
• Data extraction
• Data capture
• Subscription and membership
enrollment processing
• Rebate and coupon redemption
• Digitization of data
Our Services
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

14. Web & Internet Research
Services
• Product research
• Market research
• Competitive research
• Research and report on financial results
• Surveys and feedback
• Research and build marketing distribution list
• Trending
• Analysis and reporting
• Targeted mailing lists
• Education research
• Database design and input of research data
Our Services
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

15. Data quality is of prime importance to us and we follow stringent
quality guidelines to ensure accurate data collection/capture across
methodologies.
Quality is a passion at DGS and the aspects of high quality permeate
in every department. The strong process orientation translates into
real benefits like reduced cycle times, improved customer
satisfaction scores and better cost efficiencies.
At DGS, we offer customer care with emphasis on relationships,
speed, expertise, and cost control. DGS strives to ensure that our
customers will get exceptional interactive customer care and enjoy
quality assistance.
DGS works with you throughout to ensure that your objectives and
standards are met.
Our Services
© Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

16. Reach us with Ease
Registered Office:
Datamind Global Services
178(30), Voice- India: +91-9903172578
Madhusudan Banerjee Road
E-mail: info@datamindgs.com
(Near Mangaldeep Anusthan Bari)
Post office -Nimta Web : www.datamindgs.com
Kolkata-700049
West Bengal, India
Join hands with Datamind Global Services for your Offshore Outsourcing, Data
Entry Services and Back Office Operations requirement.