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>	
  Landing	
  page	
  tes-ng	
  <	
  
     Smart	
  data	
  driven	
  marke-ng	
  
>	
  Short	
  but	
  sharp	
  history	
  
§         Datalicious	
  was	
  founded	
  in	
  late	
  2007	
  
§         Strong	
  Omniture	
  web	
  analy-cs	
  history	
  
§         1	
  of	
  4	
  preferred	
  Omniture	
  partners	
  globally	
  
§         Now	
  360	
  data	
  agency	
  with	
  specialist	
  team	
  
§         Combina-on	
  of	
  analysts	
  and	
  developers	
  
§         Carefully	
  selected	
  best	
  of	
  breed	
  partners	
  
§         Driving	
  industry	
  best	
  prac-ce	
  (ADMA)	
  
§         Turning	
  data	
  into	
  ac-onable	
  insights	
  
§         Execu-ng	
  smart	
  data	
  driven	
  campaigns	
  
	
  	
  
November	
  2011	
                    ©	
  Datalicious	
  Pty	
  Ltd	
         2	
  
>	
  Smart	
  data	
  driven	
  marke-ng	
  
                             “Using	
  data	
  to	
  widen	
  the	
  funnel”	
  

                       Media	
  A;ribu-on	
  &	
  Modeling                         	
  

                           Op-mise	
  channel	
  mix,	
  predict	
  sales	
  

                         Targeted	
  Direct	
  Marke-ng	
  	
  
                             Increase	
  relevance,	
  reduce	
  churn	
  

                           Tes-ng	
  &	
  Op-misa-on	
  
                                Remove	
  barriers,	
  drive	
  sales	
  

                                      Boos-ng	
  ROI	
  
November	
  2011	
                          ©	
  Datalicious	
  Pty	
  Ltd	
              3	
  
>	
  Clients	
  across	
  all	
  industries	
  




November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     4	
  
>	
  What	
  methods	
  work	
  best?	
  



                                                            Google:	
  
                                                            “econsultancy	
  
                                                            tes-ng	
  buyers	
  
                                                            guide”	
  




November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
                        5	
  
Don’t	
  reinvent	
  the	
  wheel	
  


November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     6	
  
November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     7	
  
“landing	
  page	
  op-misa-on”	
  



November	
  2011	
                 ©	
  Datalicious	
  Pty	
  Ltd	
     8	
  
The	
  holy	
  trinity	
  of	
  tes-ng	
  


November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     9	
  
>	
  The	
  holy	
  trinity	
  of	
  tes-ng	
  
1.	
  The	
  headline	
  
        –  Have	
  a	
  headline!	
  
        –  Headline	
  should	
  be	
  concrete	
  
        –  Headline	
  should	
  be	
  first	
  thing	
  visitors	
  look	
  at	
  
2.	
  Call	
  to	
  ac-on	
  
        –  Don’t	
  have	
  too	
  many	
  calls	
  to	
  ac-on	
  
        –  Have	
  an	
  ac-onable	
  call	
  to	
  ac-on	
  
        –  Have	
  a	
  big,	
  prominent,	
  visible	
  call	
  to	
  ac-on	
  
3.	
  Social	
  proof	
  
        –  Logos,	
  number	
  of	
  users,	
  tes-monials,	
  	
  
           case	
  studies,	
  media	
  coverage,	
  etc	
  
November	
  2011	
                      ©	
  Datalicious	
  Pty	
  Ltd	
             10	
  
>	
  Best	
  prac-ce	
  tes-ng	
  roadmap	
  
§  Phase	
  #1:	
  A/B	
  test	
  
        –  Test	
  the	
  same	
  landing	
                           Element	
  #1:	
  Prominent	
  headline	
  
           page	
  content	
  in	
  
           completely	
  different	
  
           layouts	
  
§  Phase	
  #2:	
  MV	
  test	
                                        Suppor-ng	
  	
               Element	
  #2:	
  	
  
        –  Then	
  test	
  different	
                                    content	
                    Call	
  to	
  ac-on	
  
           content	
  element	
  
           combina-ons	
  within	
  the	
  
           winning	
  layout	
  
                                                                        Element	
  #3:	
  Social	
  proof	
  /	
  trust	
  
§  Phase	
  #3:	
  Challenge	
  
        –  Con-nue	
  tes-ng	
  and	
  
           introducing	
  layout	
  and	
                                        Terms	
  and	
  condi-ons	
  
           content	
  challengers	
  

November	
  2011	
                          ©	
  Datalicious	
  Pty	
  Ltd	
                                                    11	
  
The	
  li;le	
  things	
  count	
  


November	
  2011	
          ©	
  Datalicious	
  Pty	
  Ltd	
     12	
  
>	
  It’s	
  the	
  small	
  things	
  that	
  count	
  




November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     13	
  
>	
  Online	
  form	
  best	
  prac-ce	
  
                                                                       Maximise	
  data	
  integrity	
  
                                                                       Age	
  vs.	
  year	
  of	
  birth	
  
                                                                       Free	
  text	
  vs.	
  op-ons	
  




 Use	
  auto-­‐complete	
  	
  
 wherever	
  possible	
  
November	
  2011	
                ©	
  Datalicious	
  Pty	
  Ltd	
                                        14	
  
Design	
  is	
  important	
  


November	
  2011	
               ©	
  Datalicious	
  Pty	
  Ltd	
     15	
  
November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     16	
  
November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     17	
  
November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     18	
  
November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     19	
  
Challenge	
  your	
  perspec-ve	
  


November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     20	
  
>	
  ClickTale	
  heat	
  maps	
  




November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     21	
  
The	
  phone	
  s-ll	
  rings	
  


November	
  2011	
             ©	
  Datalicious	
  Pty	
  Ltd	
     22	
  
>	
  Use	
  unique	
  phone	
  numbers	
  
                                                            2	
  out	
  of	
  3	
  callers	
  
                                                            hang	
  up	
  as	
  they	
  
                                                            cannot	
  get	
  their	
  	
  
                                                            informa-on	
  fast	
  
                                                            enough.	
  
                                                            	
  
                                                            Unique	
  phone	
  
                                                            numbers	
  can	
  
                                                            help	
  improve	
  
                                                            call	
  experience.	
  


November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
                                   23	
  
>	
  Jet	
  Interac-ve	
  call	
  analy-cs	
  




November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     24	
  
Sta-s-cal	
  significance?	
  


November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     25	
  
How	
  many	
  survey	
  responses	
  do	
  you	
  need	
  	
  
                              if	
  you	
  have	
  10,000	
  customers?	
  

   How	
  many	
  email	
  opens	
  do	
  you	
  need	
  to	
  test	
  2	
  subject	
  lines	
  
                   if	
  your	
  subscriber	
  base	
  is	
  50,000?	
  

   How	
  many	
  orders	
  do	
  you	
  need	
  to	
  test	
  6	
  banner	
  execu-ons	
  	
  
                    if	
  you	
  serve	
  1,000,000	
  banners	
  




November	
  2011	
                             ©	
  Datalicious	
  Pty	
  Ltd	
                26	
  
                               Google	
  “nss	
  sample	
  size	
  calculator”	
  
How	
  many	
  survey	
  responses	
  do	
  you	
  need	
  	
  
                             if	
  you	
  have	
  10,000	
  customers?	
  
              369	
  for	
  each	
  ques-on	
  or	
  369	
  complete	
  responses	
  

   How	
  many	
  email	
  opens	
  do	
  you	
  need	
  to	
  test	
  2	
  subject	
  lines	
  
     if	
  your	
  subscriber	
  base	
  is	
  50,000?	
  And	
  email	
  sends?	
  
        381	
  per	
  subject	
  line	
  or	
  381	
  x	
  2	
  =	
  762	
  email	
  opens	
  

   How	
  many	
  orders	
  do	
  you	
  need	
  to	
  test	
  6	
  banner	
  execu-ons	
  	
  
                     if	
  you	
  serve	
  1,000,000	
  banners?	
  
    383	
  sales	
  per	
  banner	
  execu-on	
  or	
  383	
  x	
  6	
  =	
  2,298	
  sales	
  


November	
  2011	
                          ©	
  Datalicious	
  Pty	
  Ltd	
                   27	
  
                            Google	
  “nss	
  sample	
  size	
  calculator”	
  
Targe-ng	
  before	
  tes-ng	
  


November	
  2011	
     ©	
  Datalicious	
  Pty	
  Ltd	
     28	
  
>	
  Targe-ng	
  and	
  tes-ng	
  matrix	
  
         Test	
            Segment	
         Content	
                   Success	
        Difficulty	
      Poten-al	
  

                             New	
       Acquisi-on	
      Click,	
  	
  
     Test	
  #1A	
  	
  
                           prospects	
     offer	
  A	
   order,	
  etc	
  
                                                                                             Low  	
        $50k   	
  
                             New	
       Acquisi-on	
      Click,	
  	
  
     Test	
  #1B	
  
                           prospects	
     offer	
  B	
   order,	
  etc	
  

                            Exis-ng	
        Up-­‐sell	
                Click,	
  	
  
     Test	
  #2A	
  
                           customers	
       offer	
  A	
              order,	
  etc	
  
                                                                                            High   	
      $100k     	
  
                            Exis-ng	
        Up-­‐sell	
                Click,	
  	
  
     Test	
  #2B	
  
                           customers	
       offer	
  B	
              order,	
  etc	
  


November	
  2011	
                                ©	
  Datalicious	
  Pty	
  Ltd	
                                          29	
  
>	
  Website	
  op-misa-on	
  tools	
  
§         hap://www.google.com/websiteop-mizer	
  	
  
§         hap://www.google.com/analyics	
  	
  
§         hap://visualwebsiteop-mizer.com/	
  	
  	
  
§         hap://www.omniture.com/	
  	
  	
  
§         hap://www.clicktale.com/	
  	
  	
  
§         hap://browsersize.googlelabs.com/	
  	
  	
  
§         hap://www.feng-­‐gui.com/	
  	
  	
  
§         hap://www.je-nterac-ve.com.au/	
  	
  
	
  	
  
November	
  2011	
            ©	
  Datalicious	
  Pty	
  Ltd	
     30	
  
Contact	
  me	
  
                       cbartens@datalicious.com	
  
                                  	
  
                            Learn	
  more	
  
                          blog.datalicious.com	
  
                                    	
  
                             Follow	
  me	
  
                        twi;er.com/datalicious	
  
                                  	
  
November	
  2011	
               ©	
  Datalicious	
  Pty	
  Ltd	
     31	
  
Data	
  >	
  Insights	
  >	
  Ac-on	
  



November	
  2011	
       ©	
  Datalicious	
  Pty	
  Ltd	
     32	
  

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OMX Landing Page Optimization

  • 1. >  Landing  page  tes-ng  <   Smart  data  driven  marke-ng  
  • 2. >  Short  but  sharp  history   §  Datalicious  was  founded  in  late  2007   §  Strong  Omniture  web  analy-cs  history   §  1  of  4  preferred  Omniture  partners  globally   §  Now  360  data  agency  with  specialist  team   §  Combina-on  of  analysts  and  developers   §  Carefully  selected  best  of  breed  partners   §  Driving  industry  best  prac-ce  (ADMA)   §  Turning  data  into  ac-onable  insights   §  Execu-ng  smart  data  driven  campaigns       November  2011   ©  Datalicious  Pty  Ltd   2  
  • 3. >  Smart  data  driven  marke-ng   “Using  data  to  widen  the  funnel”   Media  A;ribu-on  &  Modeling   Op-mise  channel  mix,  predict  sales   Targeted  Direct  Marke-ng     Increase  relevance,  reduce  churn   Tes-ng  &  Op-misa-on   Remove  barriers,  drive  sales   Boos-ng  ROI   November  2011   ©  Datalicious  Pty  Ltd   3  
  • 4. >  Clients  across  all  industries   November  2011   ©  Datalicious  Pty  Ltd   4  
  • 5. >  What  methods  work  best?   Google:   “econsultancy   tes-ng  buyers   guide”   November  2011   ©  Datalicious  Pty  Ltd   5  
  • 6. Don’t  reinvent  the  wheel   November  2011   ©  Datalicious  Pty  Ltd   6  
  • 7. November  2011   ©  Datalicious  Pty  Ltd   7  
  • 8. “landing  page  op-misa-on”   November  2011   ©  Datalicious  Pty  Ltd   8  
  • 9. The  holy  trinity  of  tes-ng   November  2011   ©  Datalicious  Pty  Ltd   9  
  • 10. >  The  holy  trinity  of  tes-ng   1.  The  headline   –  Have  a  headline!   –  Headline  should  be  concrete   –  Headline  should  be  first  thing  visitors  look  at   2.  Call  to  ac-on   –  Don’t  have  too  many  calls  to  ac-on   –  Have  an  ac-onable  call  to  ac-on   –  Have  a  big,  prominent,  visible  call  to  ac-on   3.  Social  proof   –  Logos,  number  of  users,  tes-monials,     case  studies,  media  coverage,  etc   November  2011   ©  Datalicious  Pty  Ltd   10  
  • 11. >  Best  prac-ce  tes-ng  roadmap   §  Phase  #1:  A/B  test   –  Test  the  same  landing   Element  #1:  Prominent  headline   page  content  in   completely  different   layouts   §  Phase  #2:  MV  test   Suppor-ng     Element  #2:     –  Then  test  different   content   Call  to  ac-on   content  element   combina-ons  within  the   winning  layout   Element  #3:  Social  proof  /  trust   §  Phase  #3:  Challenge   –  Con-nue  tes-ng  and   introducing  layout  and   Terms  and  condi-ons   content  challengers   November  2011   ©  Datalicious  Pty  Ltd   11  
  • 12. The  li;le  things  count   November  2011   ©  Datalicious  Pty  Ltd   12  
  • 13. >  It’s  the  small  things  that  count   November  2011   ©  Datalicious  Pty  Ltd   13  
  • 14. >  Online  form  best  prac-ce   Maximise  data  integrity   Age  vs.  year  of  birth   Free  text  vs.  op-ons   Use  auto-­‐complete     wherever  possible   November  2011   ©  Datalicious  Pty  Ltd   14  
  • 15. Design  is  important   November  2011   ©  Datalicious  Pty  Ltd   15  
  • 16. November  2011   ©  Datalicious  Pty  Ltd   16  
  • 17. November  2011   ©  Datalicious  Pty  Ltd   17  
  • 18. November  2011   ©  Datalicious  Pty  Ltd   18  
  • 19. November  2011   ©  Datalicious  Pty  Ltd   19  
  • 20. Challenge  your  perspec-ve   November  2011   ©  Datalicious  Pty  Ltd   20  
  • 21. >  ClickTale  heat  maps   November  2011   ©  Datalicious  Pty  Ltd   21  
  • 22. The  phone  s-ll  rings   November  2011   ©  Datalicious  Pty  Ltd   22  
  • 23. >  Use  unique  phone  numbers   2  out  of  3  callers   hang  up  as  they   cannot  get  their     informa-on  fast   enough.     Unique  phone   numbers  can   help  improve   call  experience.   November  2011   ©  Datalicious  Pty  Ltd   23  
  • 24. >  Jet  Interac-ve  call  analy-cs   November  2011   ©  Datalicious  Pty  Ltd   24  
  • 25. Sta-s-cal  significance?   November  2011   ©  Datalicious  Pty  Ltd   25  
  • 26. How  many  survey  responses  do  you  need     if  you  have  10,000  customers?   How  many  email  opens  do  you  need  to  test  2  subject  lines   if  your  subscriber  base  is  50,000?   How  many  orders  do  you  need  to  test  6  banner  execu-ons     if  you  serve  1,000,000  banners   November  2011   ©  Datalicious  Pty  Ltd   26   Google  “nss  sample  size  calculator”  
  • 27. How  many  survey  responses  do  you  need     if  you  have  10,000  customers?   369  for  each  ques-on  or  369  complete  responses   How  many  email  opens  do  you  need  to  test  2  subject  lines   if  your  subscriber  base  is  50,000?  And  email  sends?   381  per  subject  line  or  381  x  2  =  762  email  opens   How  many  orders  do  you  need  to  test  6  banner  execu-ons     if  you  serve  1,000,000  banners?   383  sales  per  banner  execu-on  or  383  x  6  =  2,298  sales   November  2011   ©  Datalicious  Pty  Ltd   27   Google  “nss  sample  size  calculator”  
  • 28. Targe-ng  before  tes-ng   November  2011   ©  Datalicious  Pty  Ltd   28  
  • 29. >  Targe-ng  and  tes-ng  matrix   Test   Segment   Content   Success   Difficulty   Poten-al   New   Acquisi-on   Click,     Test  #1A     prospects   offer  A   order,  etc   Low   $50k   New   Acquisi-on   Click,     Test  #1B   prospects   offer  B   order,  etc   Exis-ng   Up-­‐sell   Click,     Test  #2A   customers   offer  A   order,  etc   High   $100k   Exis-ng   Up-­‐sell   Click,     Test  #2B   customers   offer  B   order,  etc   November  2011   ©  Datalicious  Pty  Ltd   29  
  • 30. >  Website  op-misa-on  tools   §  hap://www.google.com/websiteop-mizer     §  hap://www.google.com/analyics     §  hap://visualwebsiteop-mizer.com/       §  hap://www.omniture.com/       §  hap://www.clicktale.com/       §  hap://browsersize.googlelabs.com/       §  hap://www.feng-­‐gui.com/       §  hap://www.je-nterac-ve.com.au/         November  2011   ©  Datalicious  Pty  Ltd   30  
  • 31. Contact  me   cbartens@datalicious.com     Learn  more   blog.datalicious.com     Follow  me   twi;er.com/datalicious     November  2011   ©  Datalicious  Pty  Ltd   31  
  • 32. Data  >  Insights  >  Ac-on   November  2011   ©  Datalicious  Pty  Ltd   32