Veriva Systems Presentation at solution day 2019

1. Simplifying
Compliance Management

2. Reducing
Compliance Complexity Costs
with Cloud Technology

3. Partner Presence in
MALAYSIA | INDONESIA | PHILIPPINES |
LEBANON | SOUTH KOREA | CAMBODIA |
SRI LANKA | UAE |
More than 7,000 lines/seats
85% of customers from Banking
Software as a Service (SaaS ready)
Veriva at a glance
Platform as a Service (PaaS ready)

4. INTERACTION RECORDING PLATFORM FOR REGULATORY
COMPLIANCE
About Veriva SystemsMONITOR
CAPTURE
STORE
REPORT
TRANSCRIBE
AI PROCESSING
ANALYZE
The Veriva Product Suite is an END to END customer centric
solution that assists financial institutions to meet regulatory
compliance for banking services and transactions conducted over
voice and video communications.

5. Let’s Talk Compliance Complexity

6. Departments with top compliance violations

7. Meeting Compliance Obligations
Capturing Telephone and Video Interaction
Currency
Trading
Commercial
Lending
Liability
Insurance
AML
Policies
Customer
Service
Investment
Advisory
Image source : KPMG, Nexus between regulation and technology

8. Making compliance management easier
- Faster Client Onboarding with Skype Video Call
- Meet OJK’s KYC principles
- Have a audited transaction log for client
onboarding
- Ensure your bank officers stay compliant
Image source : KPMG, Nexus between regulation and technology
- Monitor, capture and store
telephone calls
- Meet financial trading
regulations
- Reduces risk for trader fraud

9. The compliance headache today
Wealth Management
Pulo GadungInsurance Sales
Iskandar Syah
Treasury Dept
Kuningan
Consumer Lending
Kemang Raya
Credit Card Sales
Palmerah
Asset Management
West Jakarta
Using Legacy Infrastructure
» Different Officers
» Multiple Locations
» Multiple Systems
Complex and Cluttered Environment
» Difficult to maintain uniform database backup and
control
» Unable to retrieve calls remotely for audit
» Babysitting auditors during a compliance checks due
to long and complicated retrieval process
» Requires constant vigilance to ensure compliance
» Non recorded calls often goes unrecorded without
automated monitoring

10. Simplify.
Out of clutter, find SIMPLICITY.
- Albert Einstein
Disparate Systems = Unnecessary Compliance Risk

11. Leveraging on a Cloud Platform
SINGLE TOUCH POINT FOR
» Retrieval of records from any location
» No going on site for Audit Dept to retrieve calls
» IT Dept can monitor multiple systems for
system alarms and non recording
IT Dept
Audit
Centralized Management System
for Compliance Management
MITIGATE COMPLIANCE RISK
» Original data still preserved in same location to
reduce bandwidth and storage cost
» User access and activities are recorded and archived
for audit trail purposes
» Centralize data storage for uniform compliance
management

12. Cloud-based Multi-location Multi-Tenant
Management System
Multi-Tenant Cloud Portal

13. Interaction Playback
Audio & Video
Recording
Call Transcription Call Analytics
Cloud Storage
Call Tracking
Wallboard Statistics
Quality Monitoring
Single End to End Multi-Tenant Platform
SimpleMonitor | Capture | Process | Store | Analyze

14. DAILY & FREQUENT
CALLS
CALL VOLUME BY
DAY, WEEK, MONTH
& YEAR
FLAGGED
CALLS
Real-time Monitoring Dashboard

15. Multiple search criteria to find the right call

16. Call Transcription with Emotion AI

17. Customizable Report

18. Business Analytics = Get Insight into Staff
Performance

19. Audio and Video Interaction Retrieval
Product Video for Skype recording on Cloud

20. When Mobility meets the Cloud
Track Capture Archive Report Analyze
Mobile App for Digital Banking Services
1) Outdoor Debt & Deposit Collection System
2) Easy client data collection for faster onboarding

21. Transforming banking services with Mobility
REPORT MANAGEMENT
Generate reports from
ready to use templates
GEO-LOCATION TRACKING
Locate field officers easily
to allocate resources and
verify location for jobs
completed
CAPTURE ATTENDANCE &
DISPATCH JOBS
Monitor hours worked and
assign jobs easily directly to
mobile phones
CUSTOMER FEEDBACK SURVEY
Automatically generate
customer receipt and
capture feedback
REAL-TIME MONITORING
Real-time submission of
collections and deposits
received from field officers

22. Mobility + Cloud for Outdoor Debt Collection
Product Video for Outdoor Debt Collection on Cloud

23. Mobility ready
Benefits of a Cloud Platform
Multi-tenant Architecture
Centralized Management
Single End to End Platform
Fast
Simple
AffordableSoftware as a service

24. Contact
wendy@verivasystems.com
Building Relationships With Local Customers Across The Globe
Thank you