Non-store retailing involves sales made directly to consumers without using physical stores. It includes direct marketing, direct selling, vending machines, and e-tailing. Non-store retailing appeals to time-constrained consumers and is growing faster than store-based retail. It accounts for over 15% of consumer purchases currently. Common forms of non-store retailing include direct selling, direct marketing, direct response marketing, catalog marketing, telemarketing, and e-commerce. Non-store retailing has advantages of lower costs than physical stores and a global reach, but also risks of credit card fraud and connectivity issues.
2. WHAT IS NON-STORE RETAILING? Non-store retailing is a form of retailing in which sales are made to consumers without using physical stores. The non-store retailers are known by medium they use to communicate with their customers, such as direct marketing, direct selling and vending machines or e-tailing.
3. WHO ARE THE CUSTOMERS? Non store retailing is patronized to time conscious consumers and consumers who can't easily go to stores, or compulsive buyers. Most non-store retailers offer consumers the convenience of buying 24 hours a day seven days a week and delivery at location and time of their choice.
4. NON-STORE RETAIL INDUSTRY Non-store sales are now growing at a higher rate than sales in retail stores. Non-store retailing now accounts for more than 15% of all consumer purchases, and it may account for over 1/3 of all sales by the end of the century.
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6. CLASSIFICATION OF NON-STORE RETAILING. DIRECT SELLING DIRECT MARKETING NON-STORE RETAILING DIRECT-RESPONSE MARKETING
7. DIRECT SELLING. The marketing of products to ultimate consumers through face-to-face sales presentations at home or in the workplace Party plans: Hosting groups to view a product demonstration and encouraging participants to purchase the products. Example: Eureka Forbes.
8. PROS AND CONS OF DIRECT SELLING. Benefits Personal attention to customer. Convenience of time and place of presentation. Limitations High costs make it the most expensive form of selling. Negative consumer view of direct selling.
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11. DIRECT MARKETING. An interactive system of marketing which uses one or more advertising media to effect a measurable response at any location, forming a basis for creating and further developing an ongoing relationship between an organisation and its customers.
26. Select and retain media not on their ratings, but on their ability to sell for you.
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28. method of direct marketing in which a salesperson solicits to prospective customers to buy products or services, either over the phone or Web conferencing appointment scheduled during the call.
29. MAIL ORDER OR CATALOGUE MARKETING. Direct selling method in which merchandise from several vendors, or several items from the same vendor, are presented to prospective buyers via mail or internet.
30. TELESHOPPING. In this form of direct marketing the product is advertised on television, details about the product features, price and things like guarantee/warranty are explained. Phone numbers are provided for each city, where the buyer can call in a place the order for the product. The products are then home delivered.
32. E-mail marketing. E-mail marketing is a form of direct marketing which uses electronic mail as a means of communicating commercial or fundraising messages to an audience. In its broadest sense, every e-mail sent to a potential or current customer could be considered e-mail marketing.
40. Some other forms of non-store retailing The Information kiosk It is the first kiosk platform for a variety of functions offered on many kiosks in the marketplace today. By the touch of a finger users can gain access to product information, company services, forms and printouts for retail stores, schools, churches, city government, tourist locations and more.
41. Some other forms of non-store retailing Airport retailing In past, the leading airport retailers were fast food outlets, tiny gift stores, and newspaper/magazine stands. Today airports are a major mecca of retailing. At virtually every large airport, as well as at every medium ones, there are full-blown shopping areas.
42. Advantages of non store retailing Its freedom from a physical retail presence. The high fixed costs of operating retail outlets are eliminated. The breadth of customer coverage is considerably wider than is possible with an individual retail location. Companies do not have to spend large sums or dilute stock building new locations, or acquiring them. This truly gives the non-store retailer a global market from a cheap, centralized location.
43. Disadvantages of non store retailing. There is also the fear of credit card abuse and mail fraud, both related to the sense of detachment that not holding a prospective purchase brings. And since most of us do not have the luxury of a pricey T1 Internet connection, we must still deal with painfully slow connections.
