11. 12
How we connect with the world
ULN
ICN
CVG
HKG
LAX
LHR
FRALEJ
SIN
BKK
MNL
Импорт, экспорт бүгд БНСУ-ын Инчоны салбараар, МИАТ болон Korean Air компаниудаар
тээвэрлэгддэг
Outbound Routing
Inbound Routing
ANC
12. 13
Global Scorecard- asia pacific (Excl. China)
Ази Номхон далайн бүсийн Үйл Ажиллагааны үзүүлэлт (БНХАУ-г оруулаагүй)
Header KPI
2017
Target
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct YTD
% Diff Total Transit Time SC-NC* 9.4% 9.9% 9.6% 9.6% 9.9% 9.6% 9.4% 9.8%
% Del Exc Undel On Route* 3.7% 3.9% 3.8% 3.8% 3.6% 3.6% 3.7% 3.7%
% Del Exc Undel In Facility* 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4% 0.4%
Unmanifested Dutiable Shipments 131,689 15,736 13,067 17,060 10,131 10,517 13,583 13,029 16,107 15,853 17,880 12,949 13,315 14,771 138135
% BA Outbound** 1.3% 1.3% 1.3% 1.3% 1.3% 1.3% 1.2% 1.2% 1.2% 1.2% 1.2% 1.1% 1.1% 1.1% 1.2%
% Total Transit Time SC 96.0% 95.9% 95.1% 93.2% 95.8% 97.0% 96.8% 96.7% 96.0% 95.8% 96.0% 95.5% 96.2% 96.0% 96.2%
% Total Transit Time NC 88.0% 86.4% 85.4% 82.6% 85.7% 88.0% 87.7% 86.9% 85.8% 85.8% 86.0% 85.2% 86.2% 86.0% 86.3%
% Arrival Delivery Fac 13:00 vs NC** 93.6% 93.0% 93.4% 92.0% 92.5% 93.7% 94.2% 93.9% 93.8% 93.7% 93.8% 93.0% 94.0% 93.6% 93.6%
% COA** 81.2% 79.3% 80.1% 80.2% 79.5% 79.1% 78.5% 78.5% 79.0% 80.0% 79.3% 79.4% 79.1% 78.5% 79.1%
NETWORK % OTD*** 90.0% 78.7% 78.1% 76.4% 78.0% 83.0% 85.6% 80.3% 82.0% 80.6% 78.2% 73.9% 79.4% 78.9% 80.0%
OCPM*** 6.7 5.4 5.4 5.6 5.5 5.7 4.9 5.7 5.2 5.4 5.5 5.4 5.6 5.4
SPORH 5.72 5.88 5.90 5.95 5.72 5.67 5.91 5.78 5.85 5.88 5.89 5.82 5.85 5.80 5.82
% Piece ID for PU 95.0% 90.8% 91.2% 91.5% 90.6% 90.8% 91.4% 91.6% 91.9% 92.1% 92.3% 92.3% 92.6% 92.9% 91.9%
% SI Failure** 5.2% 5.1% 4.5% 4.1% 4.3% 4.7% 6.0% 6.8% 7.3% 5.3% 4.3% 4.8% 4.6% 4.6% 5.3%
20172016
Fix Exception
TRANSIT TIME
NOEP
GSOP
13. 14
Global Scorecard – Mongolia
Монголын салбарын Үйл Ажиллагааны үзүүлэлт
Header KPI
2017
Target
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct YTD
% Diff Total Transit Time SC-NC* 10.7% 10.6% 10.5% 13.0% 10.7% 9.9% 9.4% 10.9%
% Del Exc Undel On Route* 1.5% 2.5% 3.8% 4.8% 5.0% 3.2% 2.8% 3.6%
% Del Exc Undel In Facility* 2.6% 3.1% 3.4% 4.3% 2.7% 2.0% 1.5% 2.8%
Unmanifested Dutiable Shipments 35 1 1 2 6 4 7 4 4 3 11 8 4 6 57
% BA Outbound** 1.8% 1.5% 2.4% 1.3% 1.7% 1.7% 1.4% 1.6% 1.0% 1.2% 1.4% 1.5% 2.2% 1.6% 1.5%
% Total Transit Time SC 96.0% 91.8% 92.4% 94.0% 92.3% 93.8% 95.3% 96.1% 93.8% 94.2% 95.9% 95.1% 95.1% 92.4% 94.4%
% Total Transit Time NC 84.3% 82.7% 83.1% 84.3% 81.7% 84.8% 83.1% 84.5% 82.2% 82.7% 81.5% 83.2% 83.9% 81.4% 82.9%
% Arrival Delivery Fac 13:00 vs NC** 92.3% 86.0% 94.9% 94.4% 91.2% 93.1% 90.0% 94.1% 93.9% 92.1% 88.2% 89.5% 93.7% 93.5% 91.8%
% COA** 0.9% 1.3% 0.1% 0.5% 0.3% 1.2% 0.4% 0.3% 0.2% 0.6% 0.7% 0.4%
NETWORK % OTD***
OCPM*** 15.0 14.7 17.3 16.8 16.0 16.8 15.8 16.1 17.8 15.3 15.7 16.4 15.6 16.2
SPORH 2.80 2.76 2.49 2.75 2.60 2.48 2.82 2.56 2.54 2.86 2.99 2.84 2.62 2.73 2.70
% Piece ID for PU 95.0% 0.1% 0.1% 0.1% 0.1% 0.1% 0.1% 0.1% 0.1% 0.1%
% SI Failure** 26.7% 44.3% 41.1% 41.8% 29.0% 27.6% 33.3% 27.6% 11.7% 13.2% 26.6% 41.8% 10.1% 10.4% 23.6%
20172016
Fix Exception
TRANSIT TIME
NOEP
GSOP
14. 15*SC – Service Completion / *NC – Network Completion
Customer service
small country scorecard
(DHL харилцагчийн үйлчилгээний чанарын үзүүлэлт)
Монголын салбарын харилцагчийн албаны үзүүлэлт