This document summarizes a case study on the destination marketing strategy for Olympia, Greece. It describes marketing research conducted in Olympia that found differences between the actual demographic profiles of tourists visiting Olympia and the perceptions of local tourism providers. The research identified that providers perceived tourists to be older, less educated, and lower income than they actually were based on surveys of visitors. This gap in understanding the real tourist profiles could lead providers to target the wrong market segments in their marketing and product offerings. The study highlights the importance of ongoing marketing research to inform destination strategy and properly position a location based on customer needs.
1. OLYMPIA CASE STUDY
Destination Marketing Strategy
Athens University of Economic & Business (AUEB) &
University of Kent, Adjust Lecturer
PhD, University of Piraeus
OpenTourism Co-Founder
Tourism Summer School Head of Academic Committee
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
2. Day 1
OLYMPIA CASE STUDY
Destination Marketing Strategy
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
3. your expectations for
today?
This project is co-financed by the ERDF and made 3
possible by the INTERREG IVC programme
4. Why Marketing
Research is the FIRST
step any Tourism
Destination should take!
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
5. DIGITAL AGENDA FOR NEW
TOURISM APPROACH IN EUROPEAN
RURAL AND MOUNTAIN AREAS
Let the journey begin!
This project is co-financed by the ERDF and made 5
possible by the INTERREG IVC programme
6. A story
about going
to the grand
pazar
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possible by the INTERREG IVC programme
7. This project is co-financed by the ERDF and made 7
possible by the INTERREG IVC programme
8. This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
9. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
10. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
11. This project is co-financed by the ERDF and made 11
possible by the INTERREG IVC programme
12. 1. Photo
Contest
2. Kids
Paintings
3. Facebook
setup
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
13. The Mission of the campaign
To increase awareness +
engagement of destination’s
target market
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
13
14. The Goals of the campaign
• To get emails of our target market
• To reach 6000 likes in Facebook page
• To increase page penetration (reach)
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
14
15. The Process
• Take a picture
• Enter the contest
• And the winner is…
• Follow us at online to find your
photo
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
16. 3
1
2
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
17. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
18. At ITB
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
19. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
20. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
21. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
22. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
23. On Site RESULTS
Some thousands of ITB visitors pictures for
social media content
Some thousands of individual emails for
email marketing
A winner
Highlights page in ITB
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
24. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
25. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
26. From ITB to now…
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
26
27. Olympic Torch Lighting
Olympia, May 10th
Step 2 of the Campaign
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
27
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
28. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
28
29. Campaign Results
Up to now…
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
29
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
31. ITB March 2012
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
31
32. April - May 2012
Olympic Flame
Ceremony, Olympia
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
32
33. The Results of the campaign
• Reached 6000 likes on Facebook
page
• Increased page penetration
from -100 to 18.000 person reached
from 8 talking about to 300
• Database of 5000+ targeted emails
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
33
34. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
34
35. Ok with your story,
so I can do any campaign
whenever I want?
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
36. This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
37. HOW?
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
38. 1 MORE S MUST BE ADDED
TO OUR 3S MODEL
(SEA SUN SAND*)
This project is co-financed by the ERDF and made 38
ΠΑΝΕΠΙΣΤΗΜΙΟ ΠΕΙΡΑΙΩΣ
possible by the INTERREG IVC programme
39. STRATEGY
This project is co-financed by the ERDF and made 39
ΠΑΝΕΠΙΣΤΗΜΙΟ ΠΕΙΡΑΙΩΣ
possible by the INTERREG IVC programme
40. Destination Strategy Process
1. Marketing research
2. Segmentation
3. Targeting
4. Positioning
5. Product
6. Price
7. Place
8. Promotion
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
41. Marketing Research in Olympia
1. Marketing research
• A PhD thesis (2011)
• 2 Master theses with primary marketing
research
• A new primary research (2009)
• A destination strategic plan (2010)
• An MBA thesis in online strategy (2012)
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
42. Destination Strategy Process
1. Marketing research
2. Segmentation
3. Targeting
4. Positioning
5. Product
6. Price
7. Place
8. Promotion
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
43. This project is co-financed by the ERDF and made 43
possible by the INTERREG IVC programme
44. This project is co-financed by the ERDF and made 44
possible by the INTERREG IVC programme
45. or The Movie
While they
were
sleeping
This project is co-financed by the ERDF and made 45
possible by the INTERREG IVC programme
46. Movie: The GAP
Gap = visitors’ demographic
profile – providers’ estimate
of tourists’ profile
This project is co-financed by the ERDF and made 46
possible by the INTERREG IVC programme
48. Ancient Olympia, Greece
An ancient Greek religious site
dating back 10 centuries B.C.
The birth-place of the Olympic
Games.
The location of giant gold Statue of
Zeus, one of seven wonders of
the world
Place where Olympic flame is still lit
An UNESCO Heritage Site
It hosts one of the masterpieces of
ancient Greek art, Hermes of
Praxiteles.
49. Research methodology
TOURISTS SURVEY PROVIDERS SURVEY
Study determined using determined using
population EUROSTAT and Tourism Satellite
WTO Account of WTO.
Samples National and Lists of the local
international tourists, chamber of commerce.
15+ years old. Owners or managers.
Sample size 268 95
Period 2 months 2 months
50. Research methodology
TOURISTS SURVEY PROVIDERS SURVEY
Data Personal interview Personal interview
collection using a questionnaire using structured
in 6 languages questionnaire
Sampling Two stages Random Inventory method
sampling
Response 71% 76, 5% response rate
rate
51. Results
Were they
sleeping?
This project is co-financed by the ERDF and made 51
possible by the INTERREG IVC programme
52. Results
NATIONALITY
%
35 32.6
30
25
20 18.418.9 17.9
15.8
14.7
15 13.2 13.2
10.2
10
7.1 7.4
5.3
5 3.2 3.2
0
UK French German Greek Italian Spanish Nederlands
Visitors’ actual demographic profile Providers’ estimate of visitors’ profile
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
53. Results …what that means ?
These are destination’s tourists Providers market for these tourists
but…
This project is co-financed by the ERDF and made 53
possible by the INTERREG IVC programme
54. Results
AGE
%
35 32.5
30.5 30.5
30
24.4
25 22.8
20 17.9
16
15
9.8
10
4.5 4.9
5
0
19-29 30-39 40-49 50-59 15-18
Visitors’ actual demographic profile Providers’ estimate of visitors’ profile
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
55. Results …what that means ?
These are destination’s tourists Providers market for these tourists
but…
This project is co-financed by the ERDF and made 55
possible by the INTERREG IVC programme
56. Results
EDUCATION
%
50
44.9
45
40
35
30.3
30 27.2
25.3
25 22.2
20.6
20 16.9
15
10 7.9
4.7
5
0
0
University graduate Postgraduate College graduate University Student Basic
Visitors’ actual demographic profile Providers’ estimate of visitors’ profile
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
57. Results …what that means ?
These are destination’s tourists Providers market for these tourist
but…
This project is co-financed by the ERDF and made 57
possible by the INTERREG IVC programme
58. Results
INCOME (monthly)
%
45 41.9
40 37.8
35
30 26.7 26.5
25
21.1
20 17.2
14.4 14.4
15
10
5
0
3000€ + 1500 - 3000 Less than 800€ 800 - 1499
Visitors’ actual demographic profile Providers’ estimate of visitors’ profile
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
59. Results …what that means ?
These are destination’s tourists Providers market for these tourist
but…
This project is co-financed by the ERDF and made 59
possible by the INTERREG IVC programme
60. Results Outline
The REAL Tourist of The PERCEIVED Tourist of
Olympia Olympia
British French
Female Male
Young (19-39) Older
holds a university degree
uneducated
monthly income exceeds 3.000
euros. Poorer that he really is.
This project is co-financed by the ERDF and made 60
possible by the INTERREG IVC programme
61. The REAL Tourist of
Olympia
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
62. The PERCEIVED Tourist of
Olympia
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
63. The REAL Tourist of The PERCEIVED Tourist of
Olympia Olympia
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
64. Discussion
The findings are important for researchers and practitioners,
because of:
•the significance of demographic characteristics for
consumers’ buying behaviour
•the extensive use of them in market segmentation
•the identification of distinctive market segments.
This project is co-financed by the ERDF and made 64
possible by the INTERREG IVC programme
65. strategic fit
False perceptions lead to ineffective
decision making for
•marketing segmentation
•positioning &
•marketing mix formulation.
This project is co-financed by the ERDF and made 65
possible by the INTERREG IVC programme
66. Where do we go from here ?
This project is co-financed by the ERDF and made 66
possible by the INTERREG IVC programme
67. Research Contribution
Importance of primary and timely
marketing research among all
stakeholders in a destination
Useful tool for management in order to
develop a Strategy and propose an
‘integrated solution’ to customers.
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
68. DIGITAL AGENDA FOR NEW
TOURISM APPROACH IN EUROPEAN
RURAL AND MOUNTAIN AREAS
REAL
IMPACT OF
BECOMEOLYMPIAN
CAMPAIGN
This project is co-financed by the ERDF and made 68
possible by the INTERREG IVC programme
70. This project is co-financed by the ERDF and made 70
possible by the INTERREG IVC programme
71. More on…
Day 2: Strategic Plan of a
Destination: Olympia, Greece
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
72. Thank you!!!
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
73. Email: gzouni@gmail.com
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
74. IF YOU WANT TO READ MORE OF
WHAT WE ARE THINKING…
www.slideshare.net/GeorgiaZouni
www.academia.com/georgiazouni
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
75. OLYMPIA CASE STUDY
Destination Marketing Strategy
Athens University of Economic & Business (AUEB) &
University of Kent, Adjust Lecturer
PhD, University of Piraeus
OpenTourism Co-Founder
Tourism Summer School Head of Academic Committee
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
76. Day 2
OLYMPIA CASE STUDY
Destination Marketing Strategy
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
77. Day 2: Strategic Plan of a
Destination: Olympia, Greece
This project is co-financed by the ERDF and made possible by the
INTERREG IVC programme
The contents reflect the author's views. The Managing Authority is not liable for any use that may be made of the information contained therein
78. The Vision
to help Olympia get the
position it deserves in
people’s mind as a
tourism destination
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
79. Objectives
Increase Overnight stay
Increasing non package tourists’ stay
Increase tourist expenditure at destination
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
80. 2-3. segmentation- targeting
1st Target Market
1st Target market
French & Germans
29-49
Family Travels
High Income and
Education
This project is co-financed by the ERDF and made 80
possible by the INTERREG IVC programme
81. This project is co-financed by the ERDF and made 81
possible by the INTERREG IVC programme
82. Positioning Strategy
This market views Olympia as a
Known
Historic and
Well established and visited
Destination
.
«Unique Experiences for
the family»
This project is co-financed by the ERDF and made 82
possible by the INTERREG IVC programme
83. Nationality
Olympia’s site should be in French and German, apart from English
Presence in French and German magazines, Social media, Fairs.
This project is co-financed by the ERDF and made 83
possible by the INTERREG IVC programme
84. Gender
Activities for both sexes
This project is co-financed by the ERDF and made 84
possible by the INTERREG IVC programme
85. Age
Different packages and activities for
young people (youth festival, online-mobile applications ect)
and for families (funfair, kids room and menu ect)
This project is co-financed by the ERDF and made 85
possible by the INTERREG IVC programme
86. Education
The visitor of this market is demanding
High educational level and needs
Accurate, instant and customized information
This project is co-financed by the ERDF and made 86
possible by the INTERREG IVC programme
87. Monthly Income
Quality assurance, ISO, value, information
Promote the activities and events to spend their money! (via
internet before trip and via flyers at shops or mobile apps )
This project is co-financed by the ERDF and made 87
possible by the INTERREG IVC programme
88. Travel Information source
ο προορισμός να κάνει στοχευμένη και δυνατή παρουσία σε
(Γαλλικά-Γερμανικά)
Social media, forums, e-wom.
στρατηγική με άρθρα σε στοχευμένα τουριστικά περιοδικά
This project is co-financed by the ERDF and made 88
possible by the INTERREG IVC programme
89. This project is co-financed by the ERDF and made 89
possible by the INTERREG IVC programme
90. This project is co-financed by the ERDF and made 90
possible by the INTERREG IVC programme
91. This project is co-financed by the ERDF and made 91
possible by the INTERREG IVC programme
92. This project is co-financed by the ERDF and made 92
possible by the INTERREG IVC programme
93. Pentathlon
Revival
This project is co-financed by the ERDF and made
http://www.flickriver.com/photos/cathpain/ta
93
possible by the INTERREG IVC programme gs/pentathlon/
94. • that Hercules run measured before 776 BBC
• where Alexander the Great competed and lost – his father won (356 BC)
• were Plato and Aristotle visited
• were Thales died
• Where Phidias made one of the 7 wonders
• Were is co-financed by the met and discussed and solved their problems
This project
enemies ERDF and made
possible by the INTERREG IVC programme
95. Thank you!!!
photos
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
96. This project is co-financed by the ERDF and made 96
possible by the INTERREG IVC programme
97. This project is co-financed by the ERDF and made 97
possible by the INTERREG IVC programme
98. Special niche target market
Italian
Friends and new couples
19-29
Graduates
1000-3000 euros
This project is co-financed by the ERDF and made 98
possible by the INTERREG IVC programme
99. This project is co-financed by the ERDF and made 99
possible by the INTERREG IVC programme
100. Major Target Market
Non Stayers
Greek,
German, Italian,
Women
19-29 & 40-49
Of all Education & Income
Levels
This project is co-financed by the ERDF and made 100
possible by the INTERREG IVC programme
102. This project is co-financed by the ERDF and made
http://www.flickriver.com/photos/cathpain/ta
102
possible by the INTERREG IVC programme gs/pentathlon/
103. Thank you!!!
This project is co-financed by the ERDF and made
possible by the INTERREG IVC programme
Hinweis der Redaktion
(Refers to slide 3 ) So , by the end of this presentation we will have investigate such a gap for the first in marketing literature!
(Refers to slide 2 ) As you can see from the title, this presentation is about to examine the gap between the actual demographic profile of visitors and providers’ estimate of this profile within the context of a tourism destination
sto OVERVIEW pes oti apo ta -100 atoma reach phgame sta 18000 me content se 3 mhnes k apo ta 8 talking about this sto 300 - no budget PES OTI PETYXAME TO STOXO TWN 6000 LIKES ANHMERA!!!!
(Refers to slide 16 ) After reviewing the critical points of this study let’s now proceed to the empirical study of this presentation.
(Refers to slide 5 ) Alternatively, This examination would possibly have the format of a scary movie named…MIND THE GAP…Or better…
(Refers to slide 5 ) The Movie “While THEY were sleeping”…starring not Sandra Bullock in this case but the providers of tourism services and products in a tourism destination! So Let the movie begin!
(Refers to slide 17 ) This research investigates the gap between the demographic profile of visitors and providers’ estimate for this profile using a modified gap analysis. The implicit assumption of this investigation is that the possession of market knowledge by destination stakeholders is crucial for the successful operation and long-term sustainability of any destination.
(Refers to slide 18 ) The Study field for this research was the heritage destination of Ancient Olympia in Greece. Olympia is one of the most famous and visited destinations in Greece.
(Refers to slide 19) The cultural significance for humanity in general, the historical monuments and museums hosting extraordinary findings render Olympia one of the word’s finest treasures. The Olympic flame is still lit there .
(Refers to slide 20) Primary data was obtained from tourists and service providers in Olympia in two separate survey efforts. At this table you can see some methodological details of those surveys. Namely both surveys lasted 2 months and gave two samples consisted of 268 tourists and 95 tourism providers. For the examination of tourist demographic profile five broad categories were used : Nationality, age, gender, education, and income
(Refers to slide 21) A questionnaire was developed and translated in six languages ( according to past data of tourist arrivals in the destination ). The response rate for the tourist survey was 71% Whether the service provider survey achieved a 76, 5% response rate.
(Refers to slide 22 ) Next slides analyse the main findings of the analysis. And now ladies and gentlemen The results
(Refers to slide 23 ) Concerning the nationality of tourists survey revealed that The majority of tourists that visit Olympia is British. But as we can see at the graphs Destination providers seem to hold a faulty perception of tourists’ nationality As they believe that most of destination are French.
(Refers to slide 24 ) This finding is of particular importance for destination Marketeers and professional. According to a survey of Britain's official travel and tourism guide Brit i s h abroad today quickly mark out their territory, fight off the Germans trying to get to their deckchairs and then get the beers in. Moreover, a ll restaurants must be made to speak English and must serve English 'cuisine' (if you can call it that). Th is stereotype above is actually one of the more known stereotypes currently available in tourism cultural research . On the other hand, Pizam and colleagues have conducted a number of studies about French tourists. French are most adventurous but less interested in London-based shopping And are perceived to be less interactive and social . The differences mentioned above are major and destination marketers show to operate under miscomprehension. That is they market their products to meet french-type service (that is, less interactive and social ) whether most destination’s tourists need an English-type service.
(Refers to slide 25 ) Moreover, the majority of tourists that visit Olympia are young people aged from 20 to 40. Destination providers seem to hold a faulty perception of tourists’ age As they believe that most of destination tourists are middle aged and senior travellers.
(Refers to slide 26 ) This finding is also of particular importance. According to providers’ estimations visitors of the destination are senior people. This perception leads managers to the delivery of tourism offerings and services adjusted to senior visitors. The existence of too many jewellery shops in the destination – product that traditionally target older visitors argues in favour of the finding of the study. On the other hand, younger visitors’ traditionally spend more on music or multimedia tourism applications, books and gifts for others. This example clearly demonstrates the fact that false perceptions might lead to ineffective decision making for marketing.
(Refers to slide 27 ) Concerning education level of tourists survey revealed that The majority of tourists are university graduates and postgraduates (1 out to 2). Destination providers seem to hold an almost faulty perception of this tourists’ characteristic as they believe that tourists are college graduates or of basic education.
(Refers to slide 28 ) The influence of education level on tourism behaviour is well documented in the tourism literature: educate d tourists require more information and more time to reach travel decisions, and a higher level of education is conductive to higher levels of spending but lower levels of satisfaction. On the other hand, higher levels of impulse purchases are associated with “some” college educational experience (Wood 1998). Those differences have a direct impact on marketing tourism products and services.
(Refers to slide 29 ) Finally, concerning the monthly income of tourists the survey revealed that The majority of tourists that visit Olympia are of the upper monthly income (more than 3000 euros). Destination providers seem to hold an totally faulty perception of tourists’ income level in providers’ estimations as They believe that tourists are of the lowest braquet of the middle income category. As We can see at the graphs.
(Refers to slide 30) Moreover, Tourists’ income has proven to be a key factor in determining many tourism behaviors and choices such as: length of stay at a destination , shopping patterns and preferences Generally, people with higher levels of income and mobility in general reveal greater levels of consumption on cultural activities. Several studies have demonstrated this kind of relationship. This result clearly advocates for the need of bearing these differences in mind when designing policies for destination’s visitors.
(Refers to slide 31) Finally , study’s r results can be summarized to two categories: The REAL tourist of the destination, according ofcourse tourists’ statements. and , The PERCEIVED Tourist of Olympia , according providers’ estimate of tourists profile. As we can see the real tourist is: British, Woman, Young, holds a university degree and her monthly income exceeds 3.000 euros. On the other hand The PERCEIVED Tourist of Olympia is: French, Man, Older, uneducated and Poorer that he really is. Next slides visualize those results in the following way: We inputted simultan eous ly those words in GOOGLE IMAGES application First search was about real tourists’ demographic profile And second search was about perceived tourists’ demographic profile Results of this experiment are stunning…
(Refers to slide 32) When inputted the words British, woman, young, educated and rich in GOOGLE IMAGES The application resulted on this girl. This is Gail Trimble, said to be the smartest contestant ever to appear on University Challenge. But when inputted the perceived by providers tourists’ profile The result was the following image…
(Refers to slide 33) A sympathetic old homeless! These two totally different pictures…
(Refers to slide 34) Stand for more than a 1000 words depicting the fact that destination providers market for the wrong type of tourists! They should produce and make offerings for a tourism market consisting of many tourists like this girl On the contrary, they create offerings for a totally targer market, according their estimate of destination’s tourists profile.
(Refers to slide 35) Those findings are of particular importance for Marketing researchers and practitioners, considering both the significance of demographic characteristics for the buying behaviour of consumers, and the extensive use of those characteristics in market segmentation and the identification of distinctive market segments/target groups.
(Refers to slide 36) But the most important implication of the results is that False perceptions might lead to ineffective decision making for marketing in terms of segmentation, positioning and marketing mix formulation.
(Refers to slide 37) But the qustion now is ... Where do we go from here ?
(Refers to slide 38) This research demonstrates the importance of primary and timely research among tourists as a source of information for service providers. This Gap analysis is critical because it may prove to be an extremely useful tool for management to identify the service problems or service fail points in the tourism industry in destination. Surveying both visitors and providers, as part of a gap analysis, on a regular basis is an excellent way for a destination to be able to reach each target market with a ‘comprehensive range of offerings’ and to propose an ‘integrated solution’ to customer needs and wants. Finally, such an approach to is also in line with the notion of “co-creation marketing” that involves both the marketer and the customer interacting in all aspects of the design, production, and consumption of the service. Because in co-creation marketing co-operation and communication are very important, it is essential for the reality perceptions of both parties to be amply synchronized.
(Refers to slide 36) But the most important implication of the results is that False perceptions might lead to ineffective decision making for marketing in terms of segmentation, positioning and marketing mix formulation.
(Refers to slide 41) THANK U
(Refers to slide 42) THE END
(Refers to slide 8) The Study field for this research was the heritage destination of Ancient Olympia in Greece. Olympia is one of the most famous and visited destinations in Greece.
(Refers to slide 5 ) The Movie “While THEY were sleeping”…starring not Sandra Bullock in this case but the providers of tourism services and products in a tourism destination! So Let the movie begin!
(Refers to slide 5 ) The Movie “While THEY were sleeping”…starring not Sandra Bullock in this case but the providers of tourism services and products in a tourism destination! So Let the movie begin!
(Refers to slide 5 ) The Movie “While THEY were sleeping”…starring not Sandra Bullock in this case but the providers of tourism services and products in a tourism destination! So Let the movie begin!