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Roadmap for Conferencing

Design Tenets and Scenarios

Web Conferencing Experience and Demo

Web Conferencing Drilldown

Audio Conferencing Experience and Demo

Audio Conferencing Drilldown
Office Communications              Microsoft Communications
Server 2007 R2 / “13”              Server “14”
• Communicator                     • Communicator
 • Audio Conferencing               • Richer Audio Conferencing
 • Desktop Sharing                  • Desktop & Application Sharing
• Live Meeting                      • PowerPoint Presentations
 • Audio conferencing               • Whiteboard
 • Desktop & Application Sharing    • Polling
 • PowerPoint Presentations        • Live Meeting
 • Whiteboard                       • Available during migration to “14”
 • Polling, Q&A, etc.               • Use for very large meetings
SIMPLE “It just makes sense”
  • One click scheduling
  • One click join from meeting reminder or invite
  • Two click sharing

RELIABLE     “It works all the time”
  • Strong investments in reliability for voice, video, data
  • Improved notifications – voice quality warnings, lobby
  • Greatly improved diagnostics for admins

ESSENTIAL “It increases my productivity.”
  • Collaboration is a natural extension of Voice and IM
  • Valuable tools that make online meetings critical
  • Browser based client allows cross platform collaboration
Rich conference calls    Work with people anywhere




Effective Team Meetings   Professional Presentations
Consider Voice and Web Conferencing scale as part of front end planning
Plan Server Roles & Capacity   250 active desktop/application sharing users (5 per conference) per machine

                               Plan/improve network capacity based on Voice/Video/Desktop Sharing usage
Consider Network usage

                               Plan in-band settings to enable/disable features based on needs, network capacity
Plan client features           Edge server required for outside (authenticated and anonymous) users


Roll out Cumulative Updates    Apply CUs to W13 Front Ends, Communicator and Live Meeting to current desktops



Deploy Servers                 Step-wise migration from previous server version to CS “14”


                               Users continue with current clients until ready for next step
Migrate Users                  Can migrate previous content using resource kit tools


Deploy clients                 Push clients, or use version check and allow users to download (on-prem or WU)
Ideal for
   Large enterprise
   Data center deployment
Scalability                                     Browser
   Up to 80,000 users                                                              W14 Front End
                                                            Reverse Proxy
   250 user large conferences                                                        Servers

Conferencing functionalities
                                                                                                    W14 BackEnd
   Audio/Video Conference                       Office
                                                                                                      Servers
                                             Communicator
   Web Conference (slide sharing,                                                      W14 A/V
   application sharing, whiteboard, etc.)                     W14 Edge                Conferncing
                                                                                        Servers
   PSTN dial-in (requires mediation server
   and PSTN gateway)                            Outside         DMZ           Data Center/Internal Network
   Group IM                                   Corporation
   CWA                                                                      Inside Corporation
Ideal for
   Medium size business
   Regional Deployment
Scalability                        Browser
   Up to 10,000 users
                                               Reverse Proxy
   250 user large conferences
                                                                      W14 Front End
                                                                                      W14 BackEnd
                                   Office                               Servers         Servers
                                Communicator

                                                W14 Edge



                                   Outside         DMZ           Data Center/Internal Network
                                 Corporation
                                                               Inside Corporation
Ideal for
   Proof of concept
   Large branch office
Scalability                        Browser
   Up to 5,000 users
                                               Reverse Proxy
   250 user large conferences

                                                                      W14 SE Server
                                   Office
                                Communicator

                                                W14 Edge



                                   Outside         DMZ           Data Center/Internal Network
                                 Corporation
                                                               Inside Corporation
Front End Server                                Audio Video Conferencing Server
           Focus
                                      Web Components (IIS)                            AV MCU

       Focus Factory                      Join Launcher


    IM Conferencing MCU                   Reach Server                         Backend SQL DB Server

   Web Conferencing MCU                                                             Conferencing
                                                                                      Database
App Sharing Conferencing MCU




  Machine Boundary                Process Boundary           Web Application                Audio Conferencing
SQL Backend            SQL


     2                     4             5        Conferencing                App Sharing
                  SQL                 C3P/HTTP   Server Factory                Conf MCU


                                                 C3P/HTTP                     IM Conf MCU
Focus Factory              Focus

                                                                      6        Web Conf
                                                                                MCU
      CCCP/SIP




                           CCCP/SIP


1                    3
                                                                              AV Conf MCU

                                                           (S)RTP
                                                           PSOM
    Scheduling
      Client
                        Communicator
                           Client                        SIMPLE/SIP
                                                                          7
                                                          RDP/RTP
Pre-requisites for               Users migrated to W14          Users get new
migration                        pool                           Communicator
  •Apply necessary Cumulative     •Move users to W14 Pool        •New clients:
   Update (CUs)                    •Users have either W12 or      •Users start migrating to
   •Latest CU for Outlook Add-      W13 clients                    use W14 clients and
    In and Live Meeting to all    •No CVC check                    admins support them
    users                         •Communicator Attendee         •MVMPOP
   •Latest CU for W12 and          and Web App                    •W12 and W13 clients still
    W13                            •Training/support when          supported
   •Latest CU applied to all        first pool rolls out         •CVC check to force upgrades
    W13 frontend servers          •Web Access Server W13
                                   •Leave as-is for web based
                                    IM/P support
Users migrated to CS     Users get new              Live Meeting
W14 pool                 Communicator client

  • User has W13 addin     • Existing meetings on     • Works as expected
    only                     calendar continue to
  • Conferences and          work
    Meetings scheduled     • User now has both
    with W13 addin           W13 and W14 addins
    continue as normal       installed, but sees
                             only W14 addin
                           • New meetings use
                             W14 HTTPS links
                           • Can’t schedule new
                             on-prem Live
                             Meetings
Users migrated to W14 pool                     Users get new Communicator
                                               client
      • Migrated meetings continue to behave        • New meetings:
        like W13 meetings:                           • Everyone joins with HTTPS link
       • No Lobby                                   • The Launch page:
       • Federated users                             • Launches Communicator “14”, or
      • Existing access numbers and                    Communicator Attendee “14” if
        conference IDs migrate and work as             installed
        expected                                     • Otherwise, auto-join using
                                                       Communicator Web App
                                                     • Admin setting to allow CONF: join
                                                       with previous client versions
                                                    • Access numbers:
                                                     • Anyone can call any access number to
                                                       join any meeting
                                                     • Users get a new conference ID
85%                                     <10%                              <5%
• Reservationless calling                            • Operator assisted              • Managed event, external
• 25 or fewer participants                           • Roll call, polling             • Transcription, high touch,
• One-off or Weekly staff, ½ - 2 hrs, usually with   • 25-100 participants              large audiences
  Web attached, intl. participation by company         Biweekly/monthly with          • 100+ participants,
                                                       Web attached                     Quarterly, Web attached




                   Our target                                                  Stay on ACPs

•   Features needed for small/med.meetings
•   Simple and reliable join
•   Best in class UX on both the PSTN and
    soft client side
Provide all the features needed to handle small/mid-size meetings

• DTMF controls
• Entry/exit announcements

Make join simpler and more reliable

• Lobby support for restricted meetings
• Name recording for unauthenticated users
• PIN improvements: default no expiration, e-mail notification, increased visibility


Provide a best in class UX on both the PSTN and soft client side

• Control entry/exit announcements at schedule time and during conference
• Recording of reservationless meetings
Client Join                   Client Join   Client Join PSTN Join PSTN Join
                Company                       Federated     Anonymous Anonymous Company (authenticated)
                   Invited      Not Invited                                               Invited      Not Invited

Everyone              IN            IN             IN           IN        IN, once          IN              IN
meeting type                                                            one company
                                                                         user joined

Company               IN            IN           Lobby         Lobby     IN, unless         IN              IN
meeting type.                                                           bypass is off
Default.

Invited only          IN          Lobby          Lobby         Lobby     IN, unless         IN          IN, unless
meeting type                                                            bypass is off                  bypass is off



Locked           Lobby unless     Lobby          Lobby         Lobby       Lobby        Lobby unless      Lobby
meeting type       organizer                                                              organizer
Front End Server                                       Audio Video Conferencing Server
            Focus
                                        Web Components (IIS)                                   AV MCU

         Focus Factory                          Join Launcher


    IM Conferencing Server                       Reach Server                           Backend SQL DB Server

   Web Conferencing Server              Dial-in Conferencing Page                            Conferencing
                                                                                               Database
App Sharing Conferencing Server


  Conference Auto Attendant            Conference Announcement
                                                Service

                                        Personal Virtual Assistant


                                            Group Virtual Assistant



   Machine Boundary                 Process Boundary                  Web Application                Audio Conferencing
C3P/SIP
                                                                                         PVA/GVA
                                                                                                       5
              SQL Backend              SQL


                                                  Conferencing             C3P/SIP
                SQL                              Server Factory                           CAA
                                C3P/
                                HTTP

                                             2                                            CAS
Focus Factory           Focus
                                                                   C3P/SIP


                                                                                     3             4
    C3P/SIP




                                                               C3P/SIP                   AV Conf
                                                                                          Server
                                         1                        (S)RTP

 Scheduling                        Via PBX/GW      Mediation
                      PSTN phone
   Client                                           Server
                                                                  SIP
+1 206 …                                    Your Conference


                                     Conference Announcement Service
+1 425 ...

                                                  English
                                           Group Virtual Assistant

                                          Personal Virtual Assistant
              Conference Attendant
                                          Personal Virtual Assistant

+33 791 ...                                       French
                                           Group Virtual Assistant

                                          Personal Virtual Assistant
Plan Numbers and Capacity         •Add DID numbers and PSTN trunk capacity


Configure Dial Plans              •Configure dial-in conferencing regions


Deploy Gateways                   •PSTN gateways or configure SIP trunking

                                  •Globally or per site*
Configure access numbers          •Order of access numbers per conference region (PowerScript cmdlet only)*


Configure DTMF commands*          •Globally or per site


Configure PIN security settings   •Complexity, expiration, etc.

                                  •Populate correct phone numbers for users (msRTCSIP-Line property)
Enable users for PSTN dial-in     •Generate PIN and send welcome email via script

   * New in CS 14
Problem:
   All Conference Attendant (CA) access numbers globally available
   User can call 2007R2 CA trying to join a conference hosted on W14 pool.
   OCS 2007R2 CA cannot handle lobby (disconnects call)
Solution:
   “Inter-pool transfer” transfers the call to W14 CA after conference ID has been entered, preserving
   language selection
   On OCS 2007 R2 front-ends, requires cumulative update #5 or higher
   CA will only accept transfers from another CA, will only transfer if meeting homed in W14 pool



 Call picked up by   Conference homed in other 2007R2 pool   Conference homed in other W14 pool
 OCS 2007 R2 CA      No transfer                             Transfer

 W14 CA              No transfer                             Transfer
Getting to coexistence            Coexisting phase:          Decommissioning
state                             months or years            W13 pools

  • Deploy latest CU to all OCS    • W13 access numbers        • Migrate COs so that
    2007R2 FEs                       still around                they point to a W14
  • Move data from OCS             • W14 access numbers          pool instead of the
    2007R2 WMI to W14                starting to be added        W13 pool, using
    SQUID using PowerShell         • Any user can call any       PowerShell cmdlets
    cmdlets                          access number to join     • Meeting invites
  • Move users to W14 pool           any meeting                 that still have W13
    (their meetings are              (interpool transfer)        access numbers will
    automatically migrated         • Some meetings have          now be handled by
    also)                            old invites with W13        CAA14
                                     access numbers            • Decommission W13
                                   • New meetings have           pool
                                     W14 access numbers
RGS /   CPS    CAA   CAS         RGS /   CPS     CAA   CAS
     AS                               AS
             Front End                        Front End



Pool (up to 10 FEs)            Back end
session UNC316, today, this room, 1:30pm
Monday      4:30PM UNC320 CS “14”: What's New in Communicator “14” Experience & Backend          Amit Gupta
            9:45AM UNC311 CS “14”: Architecture                                                  Mahendra Sekaran
            1:30PM UNC313 CS “14”: Voice Architecture and Planning for High Availability         Jamie Stark
Tuesday
            3:15PM UNC312 CS “14”: Network Considerations                                        Neil Deason

            5:00PM UNC314 CS “14”: Voice Deployment                                              Jamie Stark
            8:00AM UNC318 CS “14”: What's New in Conferencing Experience & Backend               Cameron & Tim
            9:45AM UNC317 CS “14”: Management Experience                                         Anand & Cezar
Wednesday 11:45AM UNC321 CS “14”: Interoperability: Voice, Video, Conferencing, IM, & Presence   Francois Doremieux
            1:30PM UNC316 CS “14”: Monitoring and Reporting                                      Jared & Arish
            5:00PM UNC315 CS “14”: Setup and Deployment                                          Peter Schmatz
Thursday    9:45AM UNC208 CS “14”: What's New in Devices                                         Avi & Sachin
TechEd Online
    microsoft.com/communicationsserver

                                                    Technical Library
                    NextHop         DrRez on Twitter
                                      Communications Server     Exchange Server

  Partner Link   Customer Link



Exchange 2010 SP1 Beta download
www.microsoft.com/teched      www.microsoft.com/learning




http://microsoft.com/technet   http://microsoft.com/msdn
Sign up for Tech·Ed 2011 and save $500
           starting June 8 – June 31st
http://northamerica.msteched.com/registration




             You can also register at the
    North America 2011 kiosk located at registration
             Join us in Atlanta next year
Unc318 microsoft communications server “14” lync 2010 what's new in conferencing   experience and backend
Unc318 microsoft communications server “14” lync 2010 what's new in conferencing   experience and backend
Unc318 microsoft communications server “14” lync 2010 what's new in conferencing   experience and backend

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Unc318 microsoft communications server “14” lync 2010 what's new in conferencing experience and backend

  • 1.
  • 2. Roadmap for Conferencing Design Tenets and Scenarios Web Conferencing Experience and Demo Web Conferencing Drilldown Audio Conferencing Experience and Demo Audio Conferencing Drilldown
  • 3.
  • 4. Office Communications Microsoft Communications Server 2007 R2 / “13” Server “14” • Communicator • Communicator • Audio Conferencing • Richer Audio Conferencing • Desktop Sharing • Desktop & Application Sharing • Live Meeting • PowerPoint Presentations • Audio conferencing • Whiteboard • Desktop & Application Sharing • Polling • PowerPoint Presentations • Live Meeting • Whiteboard • Available during migration to “14” • Polling, Q&A, etc. • Use for very large meetings
  • 5. SIMPLE “It just makes sense” • One click scheduling • One click join from meeting reminder or invite • Two click sharing RELIABLE “It works all the time” • Strong investments in reliability for voice, video, data • Improved notifications – voice quality warnings, lobby • Greatly improved diagnostics for admins ESSENTIAL “It increases my productivity.” • Collaboration is a natural extension of Voice and IM • Valuable tools that make online meetings critical • Browser based client allows cross platform collaboration
  • 6. Rich conference calls Work with people anywhere Effective Team Meetings Professional Presentations
  • 7.
  • 8. Consider Voice and Web Conferencing scale as part of front end planning Plan Server Roles & Capacity 250 active desktop/application sharing users (5 per conference) per machine Plan/improve network capacity based on Voice/Video/Desktop Sharing usage Consider Network usage Plan in-band settings to enable/disable features based on needs, network capacity Plan client features Edge server required for outside (authenticated and anonymous) users Roll out Cumulative Updates Apply CUs to W13 Front Ends, Communicator and Live Meeting to current desktops Deploy Servers Step-wise migration from previous server version to CS “14” Users continue with current clients until ready for next step Migrate Users Can migrate previous content using resource kit tools Deploy clients Push clients, or use version check and allow users to download (on-prem or WU)
  • 9.
  • 10. Ideal for Large enterprise Data center deployment Scalability Browser Up to 80,000 users W14 Front End Reverse Proxy 250 user large conferences Servers Conferencing functionalities W14 BackEnd Audio/Video Conference Office Servers Communicator Web Conference (slide sharing, W14 A/V application sharing, whiteboard, etc.) W14 Edge Conferncing Servers PSTN dial-in (requires mediation server and PSTN gateway) Outside DMZ Data Center/Internal Network Group IM Corporation CWA Inside Corporation
  • 11. Ideal for Medium size business Regional Deployment Scalability Browser Up to 10,000 users Reverse Proxy 250 user large conferences W14 Front End W14 BackEnd Office Servers Servers Communicator W14 Edge Outside DMZ Data Center/Internal Network Corporation Inside Corporation
  • 12. Ideal for Proof of concept Large branch office Scalability Browser Up to 5,000 users Reverse Proxy 250 user large conferences W14 SE Server Office Communicator W14 Edge Outside DMZ Data Center/Internal Network Corporation Inside Corporation
  • 13. Front End Server Audio Video Conferencing Server Focus Web Components (IIS) AV MCU Focus Factory Join Launcher IM Conferencing MCU Reach Server Backend SQL DB Server Web Conferencing MCU Conferencing Database App Sharing Conferencing MCU Machine Boundary Process Boundary Web Application Audio Conferencing
  • 14. SQL Backend SQL 2 4 5 Conferencing App Sharing SQL C3P/HTTP Server Factory Conf MCU C3P/HTTP IM Conf MCU Focus Factory Focus 6 Web Conf MCU CCCP/SIP CCCP/SIP 1 3 AV Conf MCU (S)RTP PSOM Scheduling Client Communicator Client SIMPLE/SIP 7 RDP/RTP
  • 15. Pre-requisites for Users migrated to W14 Users get new migration pool Communicator •Apply necessary Cumulative •Move users to W14 Pool •New clients: Update (CUs) •Users have either W12 or •Users start migrating to •Latest CU for Outlook Add- W13 clients use W14 clients and In and Live Meeting to all •No CVC check admins support them users •Communicator Attendee •MVMPOP •Latest CU for W12 and and Web App •W12 and W13 clients still W13 •Training/support when supported •Latest CU applied to all first pool rolls out •CVC check to force upgrades W13 frontend servers •Web Access Server W13 •Leave as-is for web based IM/P support
  • 16. Users migrated to CS Users get new Live Meeting W14 pool Communicator client • User has W13 addin • Existing meetings on • Works as expected only calendar continue to • Conferences and work Meetings scheduled • User now has both with W13 addin W13 and W14 addins continue as normal installed, but sees only W14 addin • New meetings use W14 HTTPS links • Can’t schedule new on-prem Live Meetings
  • 17. Users migrated to W14 pool Users get new Communicator client • Migrated meetings continue to behave • New meetings: like W13 meetings: • Everyone joins with HTTPS link • No Lobby • The Launch page: • Federated users • Launches Communicator “14”, or • Existing access numbers and Communicator Attendee “14” if conference IDs migrate and work as installed expected • Otherwise, auto-join using Communicator Web App • Admin setting to allow CONF: join with previous client versions • Access numbers: • Anyone can call any access number to join any meeting • Users get a new conference ID
  • 18.
  • 19.
  • 20. 85% <10% <5% • Reservationless calling • Operator assisted • Managed event, external • 25 or fewer participants • Roll call, polling • Transcription, high touch, • One-off or Weekly staff, ½ - 2 hrs, usually with • 25-100 participants large audiences Web attached, intl. participation by company Biweekly/monthly with • 100+ participants, Web attached Quarterly, Web attached Our target Stay on ACPs • Features needed for small/med.meetings • Simple and reliable join • Best in class UX on both the PSTN and soft client side
  • 21. Provide all the features needed to handle small/mid-size meetings • DTMF controls • Entry/exit announcements Make join simpler and more reliable • Lobby support for restricted meetings • Name recording for unauthenticated users • PIN improvements: default no expiration, e-mail notification, increased visibility Provide a best in class UX on both the PSTN and soft client side • Control entry/exit announcements at schedule time and during conference • Recording of reservationless meetings
  • 22. Client Join Client Join Client Join PSTN Join PSTN Join Company Federated Anonymous Anonymous Company (authenticated) Invited Not Invited Invited Not Invited Everyone IN IN IN IN IN, once IN IN meeting type one company user joined Company IN IN Lobby Lobby IN, unless IN IN meeting type. bypass is off Default. Invited only IN Lobby Lobby Lobby IN, unless IN IN, unless meeting type bypass is off bypass is off Locked Lobby unless Lobby Lobby Lobby Lobby Lobby unless Lobby meeting type organizer organizer
  • 23.
  • 24. Front End Server Audio Video Conferencing Server Focus Web Components (IIS) AV MCU Focus Factory Join Launcher IM Conferencing Server Reach Server Backend SQL DB Server Web Conferencing Server Dial-in Conferencing Page Conferencing Database App Sharing Conferencing Server Conference Auto Attendant Conference Announcement Service Personal Virtual Assistant Group Virtual Assistant Machine Boundary Process Boundary Web Application Audio Conferencing
  • 25. C3P/SIP PVA/GVA 5 SQL Backend SQL Conferencing C3P/SIP SQL Server Factory CAA C3P/ HTTP 2 CAS Focus Factory Focus C3P/SIP 3 4 C3P/SIP C3P/SIP AV Conf Server 1 (S)RTP Scheduling Via PBX/GW Mediation PSTN phone Client Server SIP
  • 26. +1 206 … Your Conference Conference Announcement Service +1 425 ... English Group Virtual Assistant Personal Virtual Assistant Conference Attendant Personal Virtual Assistant +33 791 ... French Group Virtual Assistant Personal Virtual Assistant
  • 27. Plan Numbers and Capacity •Add DID numbers and PSTN trunk capacity Configure Dial Plans •Configure dial-in conferencing regions Deploy Gateways •PSTN gateways or configure SIP trunking •Globally or per site* Configure access numbers •Order of access numbers per conference region (PowerScript cmdlet only)* Configure DTMF commands* •Globally or per site Configure PIN security settings •Complexity, expiration, etc. •Populate correct phone numbers for users (msRTCSIP-Line property) Enable users for PSTN dial-in •Generate PIN and send welcome email via script * New in CS 14
  • 28. Problem: All Conference Attendant (CA) access numbers globally available User can call 2007R2 CA trying to join a conference hosted on W14 pool. OCS 2007R2 CA cannot handle lobby (disconnects call) Solution: “Inter-pool transfer” transfers the call to W14 CA after conference ID has been entered, preserving language selection On OCS 2007 R2 front-ends, requires cumulative update #5 or higher CA will only accept transfers from another CA, will only transfer if meeting homed in W14 pool Call picked up by Conference homed in other 2007R2 pool Conference homed in other W14 pool OCS 2007 R2 CA No transfer Transfer W14 CA No transfer Transfer
  • 29. Getting to coexistence Coexisting phase: Decommissioning state months or years W13 pools • Deploy latest CU to all OCS • W13 access numbers • Migrate COs so that 2007R2 FEs still around they point to a W14 • Move data from OCS • W14 access numbers pool instead of the 2007R2 WMI to W14 starting to be added W13 pool, using SQUID using PowerShell • Any user can call any PowerShell cmdlets cmdlets access number to join • Meeting invites • Move users to W14 pool any meeting that still have W13 (their meetings are (interpool transfer) access numbers will automatically migrated • Some meetings have now be handled by also) old invites with W13 CAA14 access numbers • Decommission W13 • New meetings have pool W14 access numbers
  • 30. RGS / CPS CAA CAS RGS / CPS CAA CAS AS AS Front End Front End Pool (up to 10 FEs) Back end
  • 31. session UNC316, today, this room, 1:30pm
  • 32.
  • 33. Monday 4:30PM UNC320 CS “14”: What's New in Communicator “14” Experience & Backend Amit Gupta 9:45AM UNC311 CS “14”: Architecture Mahendra Sekaran 1:30PM UNC313 CS “14”: Voice Architecture and Planning for High Availability Jamie Stark Tuesday 3:15PM UNC312 CS “14”: Network Considerations Neil Deason 5:00PM UNC314 CS “14”: Voice Deployment Jamie Stark 8:00AM UNC318 CS “14”: What's New in Conferencing Experience & Backend Cameron & Tim 9:45AM UNC317 CS “14”: Management Experience Anand & Cezar Wednesday 11:45AM UNC321 CS “14”: Interoperability: Voice, Video, Conferencing, IM, & Presence Francois Doremieux 1:30PM UNC316 CS “14”: Monitoring and Reporting Jared & Arish 5:00PM UNC315 CS “14”: Setup and Deployment Peter Schmatz Thursday 9:45AM UNC208 CS “14”: What's New in Devices Avi & Sachin
  • 34. TechEd Online microsoft.com/communicationsserver Technical Library NextHop DrRez on Twitter Communications Server Exchange Server Partner Link Customer Link Exchange 2010 SP1 Beta download
  • 35. www.microsoft.com/teched www.microsoft.com/learning http://microsoft.com/technet http://microsoft.com/msdn
  • 36.
  • 37. Sign up for Tech·Ed 2011 and save $500 starting June 8 – June 31st http://northamerica.msteched.com/registration You can also register at the North America 2011 kiosk located at registration Join us in Atlanta next year