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SOCIAL MEDIA AND
MARKETING ROI FOR
   THE BUILDING
    INDUSTRY
WHAT IS
MAREKTING ROI?
WHAT IS SOCIAL
 NETWORKING?
MAKRETING ROI
          REVENUE (FROM
   ROI = MARKETING)
          EXPENSES
TRADITIONAL      DIGITAL
          (INCLUDING TIME
PRINT            WEBSITE
BROADCAST        SEO
PUBLIC           ONLINE
RELATIONS        ADVERTISING
SOCIAL           SOCIAL
NETWORKING       NETWORKING
SOCIAL
 NETWORKING
     DEFINED
 ONLINE: Social networking is an
online conversation that takes place
    between two or more people.

 OFFLINE: Social networking is an
offline conversation that takes place
     between two or more people.
FIRST
 IMPRESSIONS
  WHO DO YOU WANT TO
        ATTRACT?
HOW DO YOU WANT TO COME
        ACROSS?
  WHAT DO YOUR CLIENTS
        EXPECT?
NETWORKING 101
3 KEYS TO NETWORKING
• IMAGE
• BRAND
• MESSAGE
TIME MANAGEMENT
• 2 TO 3 MIN TO MEET & GREET
• 1-2 HOURS OF NETWORKING
  EVENTS / WEEK
• 1-2.5 HOURS OF FOLLOW-UP
  MEETINGS / WEEK
CREATING
 PARTNERSHIPS
• CHOOSE LIKE MINDED
  BUSINESS PARTNERS
• LOOK FOR COMMON IDEAL
  CLIENTS
• GIVE REFERRALS FREELY AND
  OFTEN TO YOUR PARTNERS
• TAG TEAM NETWORKING
  EVENTS
BUILDING VALUE
• SHARE YOUR NETWORK WITH
  YOUR CLIENTS
• STRIVE TO BE A RESOURCE
• GIVE BACK TO YOUR
  CLIENTS, PARTNERS AND
  COMMUNITY
• DO WHAT YOU SAY. SAY WHAT
  YOU DO
BUILDING
 CONNECTIONS
• ONE-ON-ONE MEETINGS
• SHARE RESOURCES AND
  REFERRALS TO BUILD
  POSITIVE CONNECTIONS
• MAKE INTRODUCTIONS –
  PHONE, FACE-TO-
  FACE, SOCIAL MEDIA
• INTEND TO BUILD AND
  MAINTAIN CONNECTIONS
ONLINE SOCIAL
NETWORKING (AKA
 – SOCIAL MEDIA)
3 SOCIAL
COMMON
 MEDIA MYTHS
SOCIAL MEDIA WILL
REPLACE ALL FORMS
  OF MARKETING
 Many marketers are touting social
  media as the greatest marketing
      tool, and thus, the only one
    businesses should be paying
   attention to. While the growth in
 social media has been impressive
  and the leveraging capabilities of
          social media can be
 tremendous, other forms of offline
 and online marketing still exist, will
SOCIAL MEDIA IS NOT
    A FORM OF
    MARKETING
Some say social media has no place
    in traditional marketing. These
people practice a form of “obtrusive-
 marketing”. Versus adding value to
   the conversation and building a
 community, “obtrusive-marketers”
  elect to push straight for the sale
  and only talk about themselves.
SOCIAL MEDIA IS
     FREE
   While it’s free to set up social
profiles (personal and business) on
facebook, twitter, youtube and other
      networks, they do not run
themeselves. Social media requires
       an investment of time.
COMPARING SOCIAL
 MEDIA TO OTHER
   ACTIVITIES




SOURCE: http://mashable.com/2012/11/28/social-media-
AVERAGE TIME SPENT
    ON SOCIAL
    NETWORKS




 SOURCE: http://mashable.com/2012/11/28/social-media-
COMMON USES OF
  SOCIAL MEDIA




SOURCE: http://pewinternet.org/Commentary/2012/March/Pew-Internet-
                 Social-Networking-full-detail.aspx
DOES YOUR
   COMPANY USE
   SOCIAL MEDIA?




SOURCE: http://unbounce.com/social-media/b2b-social-
6 LAYING THE
  STEPS
FOUNDATION FOR
 SOCIAL MEDIA
   SUCCESS
1) BUILD A TEAM
IN-HOUSE       HYBRID       AGENCY
designate a    consultant   industry
team leader    curator      history
add                         personality
collaborator                fit
s                           protocol
define roles
1) DEFINE A
    STRATEGY
• BRAND AWARENESS
• REPUTATION MANAGEMENT
• CUSTOMER SERVICE
• THOUGHT LEADER
• STRATEGIC ALLIANCES
• IMPROVE SEO
• SEND TRAFFIC TO WEBSITE
• UPSELL EXISTING
  CUSTOMERS
• ACQUIRE NEW CUSTOMERS
2) LISTEN TO YOUR
     AUDIENCE
• LISTEN AND OBSERVE
• UNDERSTAND YOUR
  AUDIENCE’S MOTIVATIONS
• BEST SOCIAL NETWORKS TO
  CONNECT ON
• ADD VALUE TO THE
  CONVERSATION
3) SELECT YOUR
       NETWORKS
•   BLOGGING
•   FACEBOOK
•   TWITTER
•   PINTEREST
•   YOUTUBE
•   LINKEDIN
•   GOOGLE +
•   HOUZZ
4) STRATEGIZE YOUR
     APPROACH
• BRAND / MESSAGE
• TONE / VOICE
• TEXT / LINKS / PICTURES /
  RICH MEDIA
• POSTING CONSISTENCY
• SET A TIME LIMIT
• MEASURE YOUR GOALS
5) TEST AND LEARN
• SOCIAL
  FEEDBACK
• SOCIAL
  SHARES
• COMMENTS
• ANALYTICS
TAKEAWAYS
• IT’S NOT ALL ABOUT YOU
• LISTEN, DON’T SHOUT
• ADD VALUE AND BUILD
  CONVERSATION
• MEASURE YOUR PROGRESS
• STAY NIMBLE AND BE READY
  TO ADAPT
• THINK LONG-TERM
TOP 5 &
SOCIAL NETWORKS
     1/2
FOR THE BUILDING
   INDUSTRY
BLOGGING
• DENOTES EXPERTISE IN
  SUBJECT MATTER
• GALLERY OF PAST PROJECTS
• BETTER USER EXPERIENCE
• RELEVANCY
TIP:
ALREADY
HAVE A
BLOG?
GREAT.
FACEBOOK
• NUMBER OF LIKES VS NUMBER
  OF PEOPLE TALKING

• 70 / 30 RULE
• POSTING FREQUENCY / TIMES OF
  DAY
TIP: LOOK AT
FACEBOOK
INSIGHTS TO
FIND OUT
WHAT
WORKS /
HOUZZ
• SECONDARY WEBSITE
• USER REVIEWS
• SEARCH ENGINE HYBRID


TIP:
UPLOAD
PAST
PROJECT
S AND
LINKEDIN
• DEVELOP A PROFESSIONAL
  NETWORK
• REPUTATION BUILDER
• BECOME AN EXPERT IN YOUR
  INDUSTRY
TIP: NEED
TO MAKE A
QUALITY
CONNECTIO
N? USE
PINTEREST
• DEMOGRAPHICS
• REPRESENTING BUSINESS
  THROUGH PICTURES
• IMMEDIATE GRATIFICATION

TIP: IMAGES
POSTED ON
BLOG SHOULD
BE PINNED TO
PINTEREST
HOOTSUITE
• FREE & PAID VERSIONS
  ($9.99/MONTH)
• SCHEDULE YOUR POSTS
• WORKS WITH MULTIPLE
  NETWORKS
TIP: LOTS OF
• MONITOR CONVERSIONS IN
GREAT TIME
  REAL
LEARNING
TOOLS
ONLINE
WORKING IN
 TANDEM
SOCIAL MEDIA &
SEARCH ENGINE
 OPTIMIZATION
TOOLS: GETTING
     STARTED
GOOGLE ALERTS: REPUTATION
MANAGEMENT



NAME CHECK: SEE IF YOUR
BUSINESS NAME IS AVAILABLE
TOOLS:
     ADVERTISING
TARGETING OPTIONS:
• SEX
• LOCATION
• EDUCATION
• INTERESTS
• FRIENDS OF FRIENDS

BUDGET: AS LOW AS $5/DAY
CASE STUDY:
MOLLY’S FUND


“GETTING SOCIAL WITH
     FACEBOOK”
SOCIAL MEDIA
  GAME PLAN
SOCIAL MEDIA STRATEGY: BUILD
AWARENESS
LISTEN TO YOUR AUDIENCE:
CONNECTING WITH OTHERS
FIGHTING LUPUS
SELECT YOUR NETWORK(S):
FACEBOOK
STRATEGIZE APPROACH:
COMFORTING YET
INFORMATIONAL
TEST AND LEARN: COMBINATION
FACEBOOK PAST
    (2012)
JANUARY     JANUARY
2012:       2012:
24 PEOPLE   214 PEOPLE
ENGAGED     REACHED
FACEBOOK
 CURRENT (2013)
JANUARY 2013:   JANUARY 2013:
4,941 PEOPLE    59,774 PEOPLE
ENGAGED         REACHED
www.umbrellawebsoluti      www.
ons.com                    lukeadamsconsulting.c
dan@umbrellawebsolut       om
ions.com                   luke@lukeadamsconsu
503.477.9298               lting.com
                           971.226.7554



          DOWNLOAD SLIDES: http://bit.ly/

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Social media for the building industry

  • 1. SOCIAL MEDIA AND MARKETING ROI FOR THE BUILDING INDUSTRY
  • 2. WHAT IS MAREKTING ROI? WHAT IS SOCIAL NETWORKING?
  • 3. MAKRETING ROI REVENUE (FROM ROI = MARKETING) EXPENSES TRADITIONAL DIGITAL (INCLUDING TIME PRINT WEBSITE BROADCAST SEO PUBLIC ONLINE RELATIONS ADVERTISING SOCIAL SOCIAL NETWORKING NETWORKING
  • 4. SOCIAL NETWORKING DEFINED ONLINE: Social networking is an online conversation that takes place between two or more people. OFFLINE: Social networking is an offline conversation that takes place between two or more people.
  • 5. FIRST IMPRESSIONS WHO DO YOU WANT TO ATTRACT? HOW DO YOU WANT TO COME ACROSS? WHAT DO YOUR CLIENTS EXPECT?
  • 6. NETWORKING 101 3 KEYS TO NETWORKING • IMAGE • BRAND • MESSAGE
  • 7. TIME MANAGEMENT • 2 TO 3 MIN TO MEET & GREET • 1-2 HOURS OF NETWORKING EVENTS / WEEK • 1-2.5 HOURS OF FOLLOW-UP MEETINGS / WEEK
  • 8. CREATING PARTNERSHIPS • CHOOSE LIKE MINDED BUSINESS PARTNERS • LOOK FOR COMMON IDEAL CLIENTS • GIVE REFERRALS FREELY AND OFTEN TO YOUR PARTNERS • TAG TEAM NETWORKING EVENTS
  • 9. BUILDING VALUE • SHARE YOUR NETWORK WITH YOUR CLIENTS • STRIVE TO BE A RESOURCE • GIVE BACK TO YOUR CLIENTS, PARTNERS AND COMMUNITY • DO WHAT YOU SAY. SAY WHAT YOU DO
  • 10. BUILDING CONNECTIONS • ONE-ON-ONE MEETINGS • SHARE RESOURCES AND REFERRALS TO BUILD POSITIVE CONNECTIONS • MAKE INTRODUCTIONS – PHONE, FACE-TO- FACE, SOCIAL MEDIA • INTEND TO BUILD AND MAINTAIN CONNECTIONS
  • 11. ONLINE SOCIAL NETWORKING (AKA – SOCIAL MEDIA)
  • 13. SOCIAL MEDIA WILL REPLACE ALL FORMS OF MARKETING Many marketers are touting social media as the greatest marketing tool, and thus, the only one businesses should be paying attention to. While the growth in social media has been impressive and the leveraging capabilities of social media can be tremendous, other forms of offline and online marketing still exist, will
  • 14. SOCIAL MEDIA IS NOT A FORM OF MARKETING Some say social media has no place in traditional marketing. These people practice a form of “obtrusive- marketing”. Versus adding value to the conversation and building a community, “obtrusive-marketers” elect to push straight for the sale and only talk about themselves.
  • 15. SOCIAL MEDIA IS FREE While it’s free to set up social profiles (personal and business) on facebook, twitter, youtube and other networks, they do not run themeselves. Social media requires an investment of time.
  • 16. COMPARING SOCIAL MEDIA TO OTHER ACTIVITIES SOURCE: http://mashable.com/2012/11/28/social-media-
  • 17. AVERAGE TIME SPENT ON SOCIAL NETWORKS SOURCE: http://mashable.com/2012/11/28/social-media-
  • 18. COMMON USES OF SOCIAL MEDIA SOURCE: http://pewinternet.org/Commentary/2012/March/Pew-Internet- Social-Networking-full-detail.aspx
  • 19. DOES YOUR COMPANY USE SOCIAL MEDIA? SOURCE: http://unbounce.com/social-media/b2b-social-
  • 20. 6 LAYING THE STEPS FOUNDATION FOR SOCIAL MEDIA SUCCESS
  • 21. 1) BUILD A TEAM IN-HOUSE HYBRID AGENCY designate a consultant industry team leader curator history add personality collaborator fit s protocol define roles
  • 22. 1) DEFINE A STRATEGY • BRAND AWARENESS • REPUTATION MANAGEMENT • CUSTOMER SERVICE • THOUGHT LEADER • STRATEGIC ALLIANCES • IMPROVE SEO • SEND TRAFFIC TO WEBSITE • UPSELL EXISTING CUSTOMERS • ACQUIRE NEW CUSTOMERS
  • 23. 2) LISTEN TO YOUR AUDIENCE • LISTEN AND OBSERVE • UNDERSTAND YOUR AUDIENCE’S MOTIVATIONS • BEST SOCIAL NETWORKS TO CONNECT ON • ADD VALUE TO THE CONVERSATION
  • 24. 3) SELECT YOUR NETWORKS • BLOGGING • FACEBOOK • TWITTER • PINTEREST • YOUTUBE • LINKEDIN • GOOGLE + • HOUZZ
  • 25. 4) STRATEGIZE YOUR APPROACH • BRAND / MESSAGE • TONE / VOICE • TEXT / LINKS / PICTURES / RICH MEDIA • POSTING CONSISTENCY • SET A TIME LIMIT • MEASURE YOUR GOALS
  • 26. 5) TEST AND LEARN • SOCIAL FEEDBACK • SOCIAL SHARES • COMMENTS • ANALYTICS
  • 27. TAKEAWAYS • IT’S NOT ALL ABOUT YOU • LISTEN, DON’T SHOUT • ADD VALUE AND BUILD CONVERSATION • MEASURE YOUR PROGRESS • STAY NIMBLE AND BE READY TO ADAPT • THINK LONG-TERM
  • 28. TOP 5 & SOCIAL NETWORKS 1/2 FOR THE BUILDING INDUSTRY
  • 29. BLOGGING • DENOTES EXPERTISE IN SUBJECT MATTER • GALLERY OF PAST PROJECTS • BETTER USER EXPERIENCE • RELEVANCY TIP: ALREADY HAVE A BLOG? GREAT.
  • 30. FACEBOOK • NUMBER OF LIKES VS NUMBER OF PEOPLE TALKING • 70 / 30 RULE • POSTING FREQUENCY / TIMES OF DAY TIP: LOOK AT FACEBOOK INSIGHTS TO FIND OUT WHAT WORKS /
  • 31. HOUZZ • SECONDARY WEBSITE • USER REVIEWS • SEARCH ENGINE HYBRID TIP: UPLOAD PAST PROJECT S AND
  • 32. LINKEDIN • DEVELOP A PROFESSIONAL NETWORK • REPUTATION BUILDER • BECOME AN EXPERT IN YOUR INDUSTRY TIP: NEED TO MAKE A QUALITY CONNECTIO N? USE
  • 33. PINTEREST • DEMOGRAPHICS • REPRESENTING BUSINESS THROUGH PICTURES • IMMEDIATE GRATIFICATION TIP: IMAGES POSTED ON BLOG SHOULD BE PINNED TO PINTEREST
  • 34. HOOTSUITE • FREE & PAID VERSIONS ($9.99/MONTH) • SCHEDULE YOUR POSTS • WORKS WITH MULTIPLE NETWORKS TIP: LOTS OF • MONITOR CONVERSIONS IN GREAT TIME REAL LEARNING TOOLS ONLINE
  • 36. SOCIAL MEDIA & SEARCH ENGINE OPTIMIZATION
  • 37. TOOLS: GETTING STARTED GOOGLE ALERTS: REPUTATION MANAGEMENT NAME CHECK: SEE IF YOUR BUSINESS NAME IS AVAILABLE
  • 38. TOOLS: ADVERTISING TARGETING OPTIONS: • SEX • LOCATION • EDUCATION • INTERESTS • FRIENDS OF FRIENDS BUDGET: AS LOW AS $5/DAY
  • 39. CASE STUDY: MOLLY’S FUND “GETTING SOCIAL WITH FACEBOOK”
  • 40. SOCIAL MEDIA GAME PLAN SOCIAL MEDIA STRATEGY: BUILD AWARENESS LISTEN TO YOUR AUDIENCE: CONNECTING WITH OTHERS FIGHTING LUPUS SELECT YOUR NETWORK(S): FACEBOOK STRATEGIZE APPROACH: COMFORTING YET INFORMATIONAL TEST AND LEARN: COMBINATION
  • 41. FACEBOOK PAST (2012) JANUARY JANUARY 2012: 2012: 24 PEOPLE 214 PEOPLE ENGAGED REACHED
  • 42. FACEBOOK CURRENT (2013) JANUARY 2013: JANUARY 2013: 4,941 PEOPLE 59,774 PEOPLE ENGAGED REACHED
  • 43. www.umbrellawebsoluti www. ons.com lukeadamsconsulting.c dan@umbrellawebsolut om ions.com luke@lukeadamsconsu 503.477.9298 lting.com 971.226.7554 DOWNLOAD SLIDES: http://bit.ly/

Hinweis der Redaktion

  1. ‘Social Media and ROI for the Building Industry’Dan introduces everyone and the topics
  2. LUKE
  3. LUKE / DAN
  4. DAN / LUKE – mention linkedin
  5. LUKECREATE TRANSITION
  6. DANLuke talked a lot about growing your business from a b2b standpoint
  7. SHOW ¾’S OF AMERICANS USE SOCIAL NETWORKS
  8. Source: emarketer
  9. IF NO, THEN YOU ARE NOT ALONE. AND IT’S NEVER TOO LATE TO GET GOING
  10. Consultant - Sets agenda, provides direction, teaches / empowersCurator – designs/develops/creates content, facilitates communication, manages community
  11. Tone of voice = image (how you come across)
  12. Professional endorsements
  13. Connects with facebook, linkedin, twitter
  14. COMPLIMENTARY, NOT MUTUALLY EXCLUSIVE -> HOW EACH SOCIAL NETWORK WORKS OFF OF ONE ANOTHER
  15. In any 7 day period
  16. In any 7 day period