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Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
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Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
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Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud
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Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud

  1. Choice, Consistency, Confidence Keys to Improving Services' Performance through Converged Cloud Transcript of a BriefingsDirect podcast from the HP Discover 2012 Conference on hybrid cloud and tying together the evolving elements of cloud computing. Listen to the podcast. Find it on iTunes/iPod. Sponsor: HP Dana Gardner: Hello, and welcome to the next edition of the HP Discover Performance podcast series. I'm Dana Gardner, Principal Analyst at Interarbor Solutions, your co-host and moderator for this ongoing discussing of IT innovation and how it's making an impact on people’s life. Once again, we're focusing on how IT leaders are improving performance of their services to deliver better experiences and payoffs for businesses and end users alike. This time, we’re coming to you directly from the HP Discover 2012 Conference in Las Vegas. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.] We’re here the week of June 4 and we're now joined by two top HP evangelists to discuss the concepts around HP’s Converged Cloud. Please join me in welcoming our co-host Paul Muller, the Chief Software Evangelist at HP. Welcome. Paul Muller: Hi, Dana. How are you doing? Gardner: I'm doing great. Good to be with you again. We are also here with Christian Verstraete. He's the Chief Technologist for Cloud Strategy at HP. Welcome back, Christian. Christian Verstraete: Thank you, Dana. Welcome too. Gardner: We've been hearing an awful lot here at the conference around the notion of an HP converged cloud, and it has a lot of different aspects to it. There are a lot of different products to support it -- public, private, application development, data services, and analysis services -- but one thing that really caught my attention and notice was that you’ve separated the notion of hybrid computing from hybrid delivery. Can you help me understand better why they're different and what HP means by hybrid delivery? Verstraete: Hybrid computing typically is combining private and public clouds. We feel that many of our customers still have a traditional environment, and that traditional environment will not go away anytime soon. However, they're actually looking at combining that traditional environment, the data that’s in that traditional environment and some of the functionality that's out there, with the public cloud and the private cloud. The whole concept of hybrid delivery is tying that together. It goes beyond hybrid
  2. computing or hybrid cloud. It adds the whole dimension of the traditional environment, and to our mind, the traditional environment isn't going to go away anytime soon. Gardner: One of the things we’ve also seen in the evolution of public cloud is that things are very segmented. There are data services, infrastructure services, and workloads that you can put in, based on certain platforms using certain tools and APIs. What you seem to be saying at HP is that that should be deconstructed and allowed to be more of a lifecycle, converged. Paul, help me understand how the traditional understanding of cloud computing as segments of infrastructure services has changed now into something else? Muller: From that perspective the converged cloud is really about three things for us. The first is having greater levels of choice. The key point that Christian just made is that you can't afford to live in the world of, "It’s just public; it's just private; or I can ignore my traditional investments and infrastructure." Choice is critical, choice in terms of platform and application. The second thing, though, is that in order to get great choice, you need consistency as an underlying platform to ensure that you're able to scale your people, your processes, and more importantly, your investments across those different environments. Consistent confidence The last one is probably the biggest area of passion for me -- confidence. We spoke a little bit earlier about how so many clients, as they move to cloud, are concerned about the arm’s-length relationship they have with that provider. How can I get back the confidence in security and service levels, and make sure that that confidence is consistent across both my on-premises and-off premises environments? Gardner: Another thing we've seen to date is an emphasis on workloads, just creating elastic-compute resources for things like an environment to run an application, but you seem to have a much deeper emphasis on data services. Why is data more important than, or as important as, workloads, or have we moved beyond the importance of workloads? Verstraete: People have started looking at cloud from pure infrastructure, reuse, and putting workflows in some particular places in infrastructure. The world is moving beyond that at the moment. On one end, you have software as a service (SaaS) starting to play and getting integrated in a complete cloud environment and a complete cloud function. We also have to realize that, in 2011, the world created about 1.8 zettabytes of data, and that data has a heck of a lot of information that enterprises actually need. And as enterprises understand
  3. what they can get out of the data, they want that data right there at their fingertips. What makes it even more interesting is that 90 percent of that data is unstructured. We've been working for the last 30 years with structured data. We know all about databases and everything, but we have no clue about unstructured data. How do I know the sentiments that people have compared to my brand, my business, my product? That's the sort of question that's becoming important, because if you want to do warranty management or anything else, you want to understand how your users feel. Hence, the importance of data all of this. Gardner: Perhaps we should say information instead of data. Verstraete: You're right. Muller: I’d add something else to what Christian just said. We were with the Customer Advisory Board on Sunday. We had a pre-meeting prior to the actual conference, and one of them said something I thought was kind of interesting, remarkable actually. He said, "If I think back 30 years, my chief concern was making sure the infrastructure was functioning as we expected it to. As I moved forward, my focus was on differentiating applications." He said, "Now that I'm moving more and more of the first two into the cloud, my focus really needs to be on harnessing the information and insight. That’s got to become the core competency and priority of my team." Verstraete: There's one element to add to that that we shouldn't forget, and that is the end user. When you start talking about converged clouds -- we're not there yet, but we're getting there -- it's really about having one, single user experience. Your end user doesn't need to know that this function runs in a public cloud, that function runs in a private cloud, and that function runs in the traditional environment. No. He just wants to get there and use whatever it is. It's up to IT to define where they put it, but he or she just wants to have to go one way, one approach, and that's where you get this concept of a unique user experience. In converged cloud that’s absolutely critical. Composite hybrids Gardner: Another term that was a bit fresh for me here was this notion of composite hybrid applications. This was brought up by Biri Singh in his discussion yesterday. It sounds as if more and more combinations of SaaS, on premises, virtualized, physical, and applications need to come together. In addition to that, we're going to be seeing systems of record moving to some variety of cloud or combination of cloud resources. The question then is how can we get to the data within all of those applications to create those business processes that need to cut across them? Is that what you're talking about with Autonomy and IDOL? Is that the capability we are really moving toward, combining data and information from a variety of sources, but in a productive and useful way?
  4. Verstraete: Absolutely. You got it spot on, Dana. It's really all about using the information sources that you have. It's using your own private information sources, but combining them with the public information sources. Don’t forget about those. Out of that, it's gathering the information that's relevant to the particular thing that you're trying to achieve, be it compliance, understanding how people think about you, or anything else. The result is one piece of information, but it may come from multiple sources, and you need an environment that pulls all of that data and gets that data in a useful form, so you can start doing the analysis and then portraying the information, as you said, in a way that is useful for you. That's what IDOL and Autonomy does for us in this environment. Muller: I am going to add something to that, which is, of course, not yesterday, not today, but in real time. One of the critical elements to that is being able to access that information in real time. All of us are active in social media that literally reflects your customer’s attitudes from minute to minute. Let me give you a use case of how the two come together. Imagine that you’ve got a customer on a phone call with a customer service operator. You could use Autonomy technology to detect, for example, the sound of their voice, which indicates that they're stressed or they're not happy. You can flag that and then very quickly go out to your real-time structured systems and ask, "How much of an investment has this client made in us? Are they are high net worth customer to us or are they a first-time transactor? Are they active in the social media environment? What are they saying about us right now?" If the pattern is one that may be disadvantageous to the company, you can flag that very quickly and say, "We want to escalate this really quickly to a manager to take control of the situation, because maybe that particular customer service rep needs some coaching or needs some help." Again, not in a week’s time, not in a month’s time, but right there, right now. That’s a really important point. Gardner: This is a bit of a departure. Thinking about systems of record again, one of the obstacles that folks have is to get a single view of the customer. You might have to dig into three or four databases and cut across multiple applications. They are all internal, but you would get some very powerful insights that you could extend to your business processes -- sales, marketing, research into what new requirements will be coming into products and services, more efficiency in how you could provide service and support to those customers and so on. Abstraction in the cloud We’re elevating that now to an abstraction in the cloud where almost an unlimited amount of information could be brought to bear on a question about a customer or a business process.
  5. This really is a radical departure and very powerful. But what's missing for me is how I actually avail myself of it. It's a good vision, but if I am a developer, a business analyst, or a leader in a company and I want a dashboard that gets me this information, how do we get this fire hose and make it manageable and actionable? Christian? Verstraete: There are two different elements in this. The first thing is that we’re using IDOL 10, which is basically the combination, on one hand, of Autonomy and, on the other hand, of Vertica. Autonomy is for unstructured data, and Vertica for structured data, so you get the two coming together. We’re using that as the backbone for gathering and analyzing the whole of that information. We've made available to developers a number of APIs, so that they can tap into this in real time, as Paul was just mentioning a minute ago, and then start using that information and doing whatever they want with it. Obviously, Autonomy and Vertica will give you the appropriate information, the sentiment, and the human information, as we talked about. Now, it's up to you to decide what you want to do with that, what you want to do with the signals that you receive, and that's what the developer can do in real-time at the moment. Gardner: Paul, any thoughts in making this fire hose of data actionable? Muller: Just one simple thought which is meaning. The great challenge is not lack of data or information, but it's the sheer volume as you pointed out, when a developer thinks about taking all of the information that's available. A simple Google query or a Bing query will yield hundreds, even millions of results. Type in the words "Great Lakes," and what are you going to get back? You'll get all sorts of information about lakes. But if you’re looking, for example, for information about depth of lakes, where the lakes are, where are lakes with holiday destinations, it's the meaning of the query that's going to help you reduce that information and help you sort the wheat from the chaff. It's meaning that's going to help developers be more effective, and that's one of the reasons why we focus so heavily on that with IDOL 10. Gardner: And just to quickly follow up on that, who decides the meaning? Is this the end user who can take action against this data, or does it have to go through IT and a developer and a business analyst? How close can we get to those people at a granular individual level that they can ascertain the meaning and act on it? Muller: It's a brilliant question, because meaning in the old sense of the term -- assigning meaning is a better way of putting it -- was ascribed to the developer. Think about tagging a blog, for example. What is this blog about? Well, this blog might be about something as you’re writing it, but as time goes on, it might be seen as some sort of historic record of the sentiment of the times.
  6. So it moves from being a statement of fact to a statement of sentiment. The meaning of the information will change, depending on its time, its purpose, and its use. You can't foresee it, you can't predict it, and you certainly can't entrust a human with the task of specifically documenting the meaning for each of those elements. Appropriate meaning What we focus on is allowing the information itself to ascribe its own meaning and the user to find the information that has the appropriate meaning at the time that they need it. That's the big difference. Gardner: So the power of the cloud and the power of an engine like IDOL and Vertica brought to bear and serving up the right information to the right person at the right time rather than them having to find it and know what they want. Verstraete: Exactly, that's exactly what it is. With that information they can then start doing whatever they want to do in their particular application and what they want to deliver to their end-user. You’re absolutely spot on with that. Gardner: Let's go to a different concept around the HP Converged Cloud, this notion of a virtual private cloud. It seems as if we’re moving towards a cloud of clouds. You don’t seem to want to put other public cloud providers out of business. You seem to say let them do what they do. We want to get in front of them and add value, so that those coming in through our cloud, and accessing their services vis-à-vis other clouds can get better data and analysis, security, and perhaps even some other value-added services. Or am I reading this wrong? Verstraete: No, you’re actually reading this right. One of the issues that you have with public clouds today isn't a question of whether public cloud is secure or not secure or whether it's compliant or not compliant. Many customers don’t have the transparency to understand what is really happening, and with transparency comes trust. A lot of our customers tell us, "For certain particular workloads, we don’t really trust this or that or that cloud, because we don’t really know what they do. So give us a cloud or something that delivers the same type of functionality, but where I can understand what is done from a security perspective, a process perspective, a compliance perspective, an SLA perspective, and so on? "Where I can have a proper contract, not these little Ts and Cs that I tick in the box? Where I can have the real proper contract and understand what I'm getting into, so that I can analyze my potential risk and decide what security I want to have and what risk I'm prepared to take?" Gardner: So the way in which I would interface with the HP managed services cloud of clouds would be through SLAs and key performance indicators (KPIs) and the language of business risk, rather than an engineer’s check list. Is that correct?
  7. Muller: Absolutely, exactly right. That's the important point. Christian talks about this all the time. It’s not about cloud; it’s about the service, and it’s about describing that service in terms of that a businessperson can understand. What am I going to get, what cost, at what quality, at what time, at what level of risk and security? And can I find the right solution at the right time? Registry requirement Gardner: I always go back to the notion that service-oriented architecture (SOA) came first and then the concepts around cloud and SaaS came later. And I still hold that, because there are certain elements of cloud that go right back to a registry and repository, enterprise service bus (ESB) with APIs and integration points and the ability to deliver services across a variety of different systems, outputs, and devices. One of the things that’s interesting about SOA is the requirement for that registry. You have something called the HP Cloud Marketplace, which is a layer on top of the converged cloud or within the converged cloud. As a business, how do I start thinking about how I might start using the HP cloud to make new and better revenue, using some of these data services, recognizing the security, and being able to not just do IT differently, but actually do business differently? Is there anything you can tell me about the HP Cloud Marketplace that would help people understand how there is a business opportunity here too? Verstraete: The marketplace isn’t there yet at the moment. It’s on its way. One of the elements that we're trying to do with HP Cloud Services in particular is to provide developers with a rich environment in which they can actually develop their applications. We propose that once their applications are developed, once they are happy about that application, that they put that application on the marketplace. Through the marketplace, we will promote all the applications to our customer base and to our prospects, so that they can decide which service and applications they want to use. This will give business to the original developer. Gardner: Paul, could you add to that? Muller: Dana, you and I have talked about this one before. You're one of the few industry analysts who really understands the fact that enterprise architecture’s concepts and constructs are critical to somebody trying to establish cloud. Everything you spoke about, the notion of what services I have, where I can find them, who is providing them to me, keeping track of the relationships and the communication, the protocols, the contracts between each of those, is absolutely critical. The marketplace is one element of
  8. that. It helps you manifest that, but of course, it has to be used in concert with enterprise architecture principles. Gardner: So a layer of governance on this marketplace would allow for that KPI- and AP-based language of business to allow for granular permission, access control, and a lower risk ability to use public services in an enterprise setting. Verstraete: In some of the early versions of that marketplace that we've been working on, one of the concepts that we put in place is basically to say that if you're an enterprise, and the IT responsible for that enterprise will decide, amongst all the applications that are available in marketplace, which IT applications that are available to my company. I, as a user, then go in and see only what I'm eligible to use. So you get these elements, where you can start within a very large service catalogue. You zoom in and get a service catalog, which is specific for a particular enterprise. That’s part of that governance that Paul was just talking about. That’s where these things start to manifest themselves. Gardner: If we go back full circle to earlier in our discussion talking about data and analytic services, perhaps a permission-governed filter combining what application services with what data services are either available or should be made available, gets us very close to a whole new way of using IT to do business. Data and sovereignty Muller: You've touched on a really important point here. You mentioned data, and the minute you mention data and cloud, any CIO on the planet that I speak to, certainly any regulator, will use two words -- "data" and "sovereignty." "Where is my data allowed to be at any point in time?" That's such a critical point. It's one of the reasons we’re such a big fan of choice. When we think about cloud, and as Christian mentioned, we’re very open to other cloud providers integrating and working with us. With different regulators and in different countries, you’re going to want to see different types of approaches taken. HP obviously isn’t going to be able to meet every permutation of that. Our partners will be able to find those markets, specialize in those areas, and provide that sort of regulatory comfort for that particular customer. We, of course, want to embrace them and integrate them into our platform. Gardner: Before we break off, I’d like to ask you some of your impressions about the users here. You've been talking with CIOs and leaders within business. Christian, first with you, does anything jump out as interesting from the marketplace that perhaps you didn’t anticipate? Where are they interested most in this notion of the HP Converged Cloud?
  9. Verstraete: A lot of customers, at least the ones that I talk to, are interested in how they can start taking advantage of this whole brand-new way with existing applications. A number of them are not ready to say, "I'm going to ditch what I have, and I am going to do something else." They just say, "I'm confident with and comfortable with this, but can I take advantage of this new functionality, this new environment? How do I transform my applications to be in this type of a world?" That's one of the elements that I keep hearing quite a lot. Gardner: So a crawl-walk-run, a transition, a journey. This isn’t a switch you flip; this is really a progression. Verstraete: That is why the presence of the traditional environment, as we said at the beginning, is so important. You don’t take the 3,000 applications you have, plug them around, they all work, and you forget about a traditional environment. That's not how it works. It's really that period to start moving, and to slowly but surely start taking the full advantage of what this converged cloud really delivers to you. Gardner: Paul, what is that community here telling you about their interests in the cloud? Muller: A number of things, but I think the primary one is just getting ahead of this consumerization trend and being able to treat the internal IT organization and almost transforming it into something that looks and feels like an external service provider. So the simplicity, ease of consumption, transparency of cost, the choice, but also the confidence that comes from dealing with that sort of consumerized service, is there, whether it's bringing your own device or bringing your own service or combining it on and off premises together. Verstraete: Chris Anderson in his keynote Monday said something that resonated quite a lot with me. If you, as a CIO, want to remain competitive, you'd better get quick, and you'd better start transforming and move. I very much believe that, and I think that's something that we need, that our CIOs actually need to understand. Gardner: We also heard from Intel’s CIO today on the main stage that using data effectively will be what makes you a disrupter rather than be disrupted. So, that seems to be a recurring theme. I'm afraid we’ll have to leave it there. I want to thank our two guests. We’ve been joined by Christian Verstraete, the Chief Technologist for Cloud Strategy at HP. Thank you so much. Verstraete: Thank you, Dana. Gardner: And our co-host Paul Muller, the Chief Software Evangelist at HP. Thank you, Paul. Muller: It's always great having the opportunity to catch up with you, Dana. Gardner: And I’ll also thank our audience for joining us for this special HP Discover Performance podcast, coming to you from the HP Discover 2012 Conference in Las Vegas.
  10. I'm Dana Gardner, Principal Analyst at Interarbor Solutions, your host for this ongoing series of HP sponsored discussions. Thanks again for joining, and come back next time. Listen to the podcast. Find it on iTunes/iPod. Sponsor: HP Transcript of a BriefingsDirect podcast from the HP Discover 2012 Conference on hybrid cloud and tying together the evolving elements of cloud computing. Copyright Interarbor Solutions, LLC, 2005-2012. All rights reserved. You may also be interested in: • HP Expert Chat Explores How Insight Remote Support and Insight Online Bring Automation, Self-Solving Capabilities to IT Problems • Investing Well in IT With Emphasis on KPIs Separates Business Leaders from Business Laggards, Survey Results Show • Expert Chat with HP on How Better Understanding Security Makes it an Enabler, Rather than Inhibitor, of Cloud Adoption • Expert Chat with HP on How IT Can Enable Cloud While Maintaining Control and Governance • Expert Chat on How HP Ecosystem Provides Holistic Support for VMware Virtualized IT Environments
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