Maximize the impact of your Firstline Workers Firstline Workers, the lifeblood of manufacturing, retail, healthcare, government, and many other sectors, are the first in line to engage with customers, represent a company’s brand, and see products and services in action. Office 365 delivers the right tools and technologies to maximize the impact of these strategically vital workers. Office 365 makes it easy for them to communicate, manage their work lives, train to improve their skills, and share ideas and knowledge

1. Transform entire organizations by incorporating
Firstline Workers
DavidJ.Rosenthal
VP&GM,DigitalBusiness
July9,2018
NewYorkCity,MicrosoftMTC

2. 2
Microsoft 365 toolkit enables collaboration scenarios
Transforming customer conversations from products to solutions
Collaboration Scenarios
Connecting people to people, people to information and people to systems
Modern collaboration
with effective teamwork
Employee engagement
and empowerment
Business
transformation
The hub for teamwork value meets the
unique needs of each team member in
a highly secure way.
Drives employee engagement and
delivers new insights with mobile and
intelligent intranets and communities
that empower the workforce.
Connects experiences using Microsoft
Graph and artificial intelligence to fully
realize digital transformation.

3. Firstline Workers
Comprises 80%
of global
workforce
Customer
service
Sales
associates
Factory
workers
Medical
staff

4. Firstline Workers have unique challenges
Disconnected from the team and company
Often behind on latest training, practices, procedures
Outdated and obsolete tools and manual processes
Slow to receive information, resources and expertise
Uneven security practices, policies and governance
It’s hard to manage the
workday in an efficient way

5. Your firstline is your bottom line
Source: Gallup State of American Workplace Report 2017
Disengaged employees cost an estimated
in lost productivity each year.
$483
billion
$605
billion
-

6. Communications &
Community
Connect your organization
with modern tools
Schedule & Task
Management
Create, update and manage
schedules and tasks
Identity & Access
Management
Manage employee access and
digital identity
Training &
Onboarding
Enable easy access to training
videos and content
Office 365 Enterprise F1
Enable your Firstline Workers to do their best work

7. New Office 365 Enterprise F1 Features
Office 365 F1
BEFORE AFTER
Email (2GB)
Yammer, Groups, SharePoint
OneDrive For Business (2GB)
Microsoft Stream
Skype for Business: IM and presence
Microsoft StaffHub: Shift scheduling, content sharing, workgroup messaging
Microsoft Teams: Chat-based workspace
Microsoft PowerApps and Flow
Office Online
Visit www.office365.com and review available service descriptions for additional details.

8. Microsoft StaffHub
A purpose-built app for the Firstline Workforce
Communications & Community
Identity & Access Management
Schedule & Task Management
Training & Onboarding

9. Create, update and manage schedules
Easily swap shifts and request time off
Stay in control when changes are made
Quickly link to additional services and apps
New: Create, assign and coordinate tasks
Coming soon:
Track attendance with in-app clock in/out
Schedule & Task Management

10. Open up new communication channels
Start group or private 1:1 conversations
Share best practices and company news
Use day and shift notes to stay up to date
New: Receive corporate announcements
Coming soon:
Employee Town Halls and Yammer Integration
Communications & Community

11. Employee Town Halls
Connect everyone in your organization through live broadcast & group discussions
Set opportunities to have senior members
of the company talk to all employees
Broadcast company town halls or all hands
to reach employees remotely using Skype
Meeting Broadcast
Head office get immediate comments or
ideas from workers posted on Yammer

12. Training & Onboarding
Manage and share documents and files
Integrated with SharePoint and team sites
Deliver instructional videos and training assets
Access content directly from the app
Schedule training and onboarding activity
Coming soon:
Targeted content by role, shift or time

13. Assign identities with just a phone number
Automatically provision Office 365 accounts
Easily add and remove workers from teams
Manage access and identity within Office 365
New: Report on usage and activity
Identity & Access Management

14. Integrate with existing 3rd party solutions
Provide one place for line of business apps
Build new apps and tools with StaffHub data
New: Take advantage of general APIs
New: Automate workflows with Microsoft Flow
Connect to other apps and resources

15. Demo

16. Create, update and publish team
schedules
Approve time cards
Dispatch and track daily onsite repairs
Assign and track tasks
Stay up-to-date with work schedules on any
device
Submit time cards. request time-off or swap
schedule with team members
Report task completion
Communicate team and individual
updates
Track daily meeting updates and take
action on reported incidents
Find and share best practices with
teams
Share corporate announcements and
upcoming maintenance projects
Send messages, chat, IM with supervisor,
other team members
Report incidents to supervisor
Access service manuals and videos for
troubleshooting and repairs on hotel
equipment and other amenities
Access required training to stay
informed on corporate announcements
and new procedure updates
Update and share training and
onboarding content on service updates,
and service/repair content for onsite
maintenance
Access and required training, onboarding
content on new job procedures, service
updates
Stay informed with corporate
announcements for upcoming maintenance
projects
Connect and
Engage Your
Hospitality
Workers
Schedule & Task
Management
Communications
& Community
Training &
Onboarding
Supervisor Associate

17. Firstline Workers
Drive Business Impact
It has changed completely the
relationship we have between
management and the staff and
it helps us concentrate on
what is important.
“
“
Dominique Grandjonc,
General Manager, Novotel Paris

18. Next steps
Schedule a demo with Razor Technology1
Start a Office 365 F1 trial2
Stay tuned to the Office roadmap for updates3

19. © 2018 Razor Technology, LLC www.razor-tech.com
@DavidJRosenthal
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