Challenges of deskless workers include the following un-served needs:
Communications is predominately via hard-copy, interoffice mail. Deskless workers receive info via home mail, interoffice, bulletin boards, etc.
Performance & training is lacking or often a paper based process. Line worker needs to be able to track necessary certifications training, etc. Line Manager needs to track completion of training and production capabilities of staff.
Staffing and scheduling is a manual, time-consuming task. Labor intensive for the scheduling manager and communicated via bulletin boards, etc to the employee.
Safety & compliance is paper based. No confirmation of receipt of alerts/guidelines
HR/Benefits support and/or inquiries are typically manual interactions to submit service request forms, ask questions and receive company information. It is a “track it down” process: Locate the department, figure out which forms to be filled out and make an appointment or stand in line.
Cannot confirm receipt of safety guidelines and alerts
Cannot access training materials on-site for skills advancement
Does not have access to performance-based tracking
Managers use manual and time-consuming processes to train and manage staff
Example Field Services:
Customers frustrated when field technicians don’t show up on time or don’t get the problem fixed on the first visit
Anytime, anywhere access to applications to help field technicians get the job done faster
Adding staff to meet demand; limited self-training and collaboration tools hinders new hire productivity
Dispatch or Work Order systems only way to communicate
Difficult to track HR compliance, such as completion of safety and compliance training or confirmation of email receipt
Example Retail Workers:
Millennials communicate differently, preferring texting and social tools over email and telephone
Some shoppers are more informed about products and promotions than store workers
Company communications are predominately via hard-copy, interoffice mail
Employee training is often paper-based and difficult to track compliance
Staffing and scheduling adjustments are manual and time consuming
Safety and compliance are paper-based processes. No confirmation of receipt
HR/Benefits support and inquiries are typically manual interactions
Impact your business with Office 365 Kiosk + Yammer
Enable employees to champion new services and business models, improving time-to-market
Introduce enterprise social tools for cross-company collaboration and bottom-up feedback and knowledge sharing
Facilitate new hire onboarding, self-training, and safety compliance to accelerate new services
Empower employees to delight customers with personalized services and experiences
Provide anytime, anywhere access to company and service information for faster customer responses
Use modern devices and apps to enhance customer experience
Improve productivity of all employees to increase operational eff
How to Troubleshoot Apps for the Modern Connected Worker
Office 365 Kiosk for Deskless Worker Productivity - Presented by Atidan
1.
2. No dedicated PC
Needs access to information
Task oriented
Customer facing
Dispersed
Specialized devices
Desklessworkers
3. Challenges deskless workers face
Communications via hard-copy, interoffice mail
Training is time-consuming, often paper-based
Timely access to customer/product information
No HR confirmation receipt; alerts & compliance
Limited collaboration or bottom-up feedback
5. Introduce enterprise social tools for cross- company collaboration
Facilitate new hire onboarding, self- training, and safety compliance to accelerate new services
Use modern devices and apps to enhance employee and customer experience
Provide anytime, anywhere access to information for faster customer responses
Manage operational tasks and forms online to increase operational efficiencies
Equip all employees with low-cost email for improved company communications
Impactyour business with
Office 365 Kiosk + Yammer Enterprise
6. Provides a familiar user experience, avoiding training costs
Supports key compliance and privacy requirements
Simplifies support of a single platform, reducing support and help desk costs
Helps increase confidence that documents will retain formatting and fidelity when sent to others
May not require 3rdparty products for archiving, directory sync, other
Provides key social and collaboration capabilities to work productively with colleagues and partners
Comparative advantages of Office 365 vs. other cloud products
8. Sara uses her smartphone to read emails from the store manager and HR.
Beforethe store opens for the day,
checks the company portal, The Contoso Times, to scan company news, learn about new promotions/products, and read the CMO’s blog about new innovative products.
Retail store associate
The ContosoTimes
9. She uses a tablet device to personalize the customer’s experience –she accesses buying history, searches for answers to questions, recommends products, and emails a receipt that includes a thank you note.
Print Receipt
Email Receipt
Sara welcomes her first customer into the store.
Retail store associate
10. She uses a tablet to pull up the product. She hands the tablet to the customer so he can watch a quick demo. After interacting with the virtual product, he decides to buy. Sara upsells an accessory and processes the order for delivery.
Sara’s next customer wants a product that is sold out.
Retail store associate
11. Sara checks Contoso’s social network. She posts to a peer discussion about the best ways to cross-sell accessories.
While on break,
Increasing your sales
Increasing your sales
Increasing your sales
$+
Retail store associate
12. Sara accesses the company knowledge base from her tablet device to address questions and enhance her customers’ in-store experience.
Back at the store,
During a slow period,
Sara watches an online training video about next month’s promotion and new product rollout.
Retail store associate
Media Play house
KB 2341 -Set top box set up -controller compatibility with XBox..
Contoso/portals/…/KB/KB 2341 –Set top box Set Up –Controller Compatibility -XBox360 entertainment systems.pptx
KB 2768 -Set top box set up -controller compatibility with XBox..
Media Pro 1500 Set Top Box Installation Guide.docx
Contoso/portals/…/KB/KB 2768 –Set top box Set Up –Controller Compatibility -XBox360 Kinect entertainment systems.pptx
XBox360 –Official Site –Xbox.com
Entertainment is More Amazing with Xbox. Official site of Xbox 360+ Kinect. XboxLIVE, social, games, video, music, support
www.xbox.com/en-US
Xbox Live
Kinect
Support
Where to buy
Videos for Media Pro 1500 Set Top Box Set Up
Setting up the Media Pro 1500 Set Top Box is easy with this simple How-To installation…
. Contoso/portals/…/Media Pro 1500 set-up.docx
Setting up the Media Pro 1500
Step-by-Step instructions
Compatibility issues with XBox360
KB 2341 -Set Top Box
Intro: New Hires
Vacation Requests
New Hire Training for Store Associates
Required for all new store sales reps. Training on the basics of your job requirements, store schedules, product knowledge, and customer service.
Return Policies
New Hire Training
Customer Service 2
Customer Service 1
2014 Product Update
Winter Promotions
Customer Service 3
Safety Course
13. After the store closes,
Sara finds the new-hire referral policy before recommending a friend.
She checks the online store calendar for staff meeting start time.
She submits time-off request form for approval.
She thanks her peers for responses to her earlier post.
Retail store associate
14. Hear from Office 365 customers…
Deploying Office 365 and Yammer is this next step in bringing our global workforce to the forefront of seamless communication and collaboration while still operating at the level of speed and execution we’re known for.”
Adrian Steel, European Production Hub Lead and Global Director, Telefónica
“Today, customer-facing employees not only have available a faster, more efficient means of reaching out to each other but often already have the answers they need that keep them up to date.”
Jorge Gonzalez Ortega, IT Operations and Support Manager, Cablemás
How does Office 365 enable your employees to improve productivity and impact the business?
Because of the speed that our employees can now connect and share information, we have taken significant cycle time out of all sorts of business processes.”
John Hill, Chief Information Officer,
Veyance Technologies
Office 365 offers everything we need. It is designed for the kind of environment we have, with access from around the globe and different levels of services to match our employees’ needs.”
Daniel Roach-Rooke, IT Infrastructure Manager,
Aston Martin
17. Access all vital company and product information in one place
Using powerful search tools, employees can quickly find the information they need
Anytime access to company information, including action orientated content relevant to role, geography, and store.
Best experience on Windows 8 tablet and smartphone
Reduce time spent searching for info
Enabled employees provide better experiences, driving increase store visits and brand loyalty
Reduce printing costs
Benefits/KPIs
18.
19. Interact socially and share ideas and best practices
Use Yammer groups to help employees learn from each other, share ideas, and provide feedback to other departments and external partners.
Engage socially for bottom- up feedback and cross- company networking.
Enable employee collaboration
Improve services and customer experience with timely knowledge sharing
Build sense of community; lower employee turnover
Benefits/KPIs
Customer Service Group
customerservice@yammer.com
The Customer Service Group connects the sales team, services team, account managers, and partners to share best practices for optimizing client delivery.
Customer Service Gro…
Sara Davis Customer Service Group
Sara Davis
Introduce Yammer for best-in-class enterprise social network
Deliver company news, executive blogs…
20.
21. Access knowledge base for timely information
Search capabilities built into SharePoint help employees find information more quickly.
Employees, including those who work remotely, can access company sites from virtually any device to find guidance on product specifications and FAQs.
Benefits/KPIs
Help drive sales and customer service goals
Reduce time to resolve customer issues
Reducecost of printing information such as product manuals
set top box set up known issues
Media Play house
KB 2341 -Set top box set up -controller compatibility with XBox..
Contoso/portals/…/KB/KB 2341 –Set top box Set Up –Controller Compatibility -XBox360 entertainment systems.pptx
KB 2768 -Set top box set up -controller compatibility with XBox..
Media Pro 1500 Set Top Box Installation Guide.docx
Contoso/portals/…/KB/KB 2768 –Set top box Set Up –Controller Compatibility -XBox360 Kinect entertainment systems.pptx
XBox360 –Official Site –Xbox.com
Entertainment is More Amazing with Xbox. Official site of Xbox 360+ Kinect. XboxLIVE, social, games, video, music
www.xbox.com/en-US
Xbox Live
Kinect
Support
Where to buy
Videos for Media Pro 1500 Set Top Box Set Up
Setting up the Media Pro 1500 Set Top Box is easy with this simple How-To installation…
. Contoso/portals/…/Media Pro 1500 set-up.docx
Setting up the Media Pro 1500
Step-by-Step instructions
Compatibility issues with XBox360
KB 2341 -Set Top Box
Search can prioritize results based on people, topic, type of document
Use Office Web Apps for browser access to view/ edit Office documents, maintaining high file fidelity.
22.
23. Easily discover self-service training content
Use Office Web Apps for browser access to view/ edit Office documents, maintaining high file fidelity.
Employeescan easily find self-service training docs and videos -new hire content, new product launches, marketing campaigns, promotions, store return policies, and safety procedures.
Benefits/KPIs
eLearning platform enables employees to search, inspect, and find what they are looking for quickly
Reducetraining costs, including travel costs
Help new hires become more productive faster
Convenient delivery reduces time spent away from customers
Champion new products and services, accelerating time-to-market
Intro: New Hires
Vacation Requests
New Hire Trainingfor Store Associates
Required for all new store sales reps. Training on the basics of your job requirements, store schedules, product knowledge, and customer service.
Return Policies
New Hire Training
Customer Service 2
Customer Service 1
2014 Product Update
Winter Promotions
Customer Service 3
Safety Course
Hover card -view video thumbnails without leaving search page
24.
25. Receive email alerts and announcements
Send company announcementsexplaining recent changes to business models. Or alertall employees during emergencies (example: bad weather).
Company-sponsored employee mailboxes help ensure employee receipt with single identity for company communications and HR inquiries.
Benefits/KPIs
All employees can have web-based access to email, calendar, contacts, and the company directory through Outlook Web App
Low-cost offering for workers who previously may have used personal email accounts
Ensure receipt of employee-specific information
Ability to provision secure mailbox quickly and efficiently
Improve company communications
We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cableTV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal.
We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cableTV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal. We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cable TV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal.
We are thrilled about our 2014 promotions and hope you are too! Next week we will launch our advertisement campaign via cableTV, select magazines, and Bing ads. Please complete your promotional training by watching the ‘2014 Promotion’ training videos on your employee portal.
We look forward to your help in making record sales this year!
Reina Cabatana
Marketing Manager, Contoso Telecom
2014 Promotion Update
Access email, calendar, and contacts from multiple devices
(Windows, Android, iOS)
26.
27. Manage team schedules
Push shift notifications via email and Yammer. For example when someone calls in sick, relevant people can be notified and potentially pick up that shift.
Benefits/KPIs
Improve employee satisfaction by working out schedule changes that don’t require manager input
Reduce time spent managing schedule requests
Enable employees to view team schedules.
Use web-based forms connected to SharePoint to collect and process submitted data (ex. schedule trade requests).
Paul
ContosoTelecom
28.
29. Submit online forms to automate processes
Use SharePoint forms or develop custom apps to submit HR/benefit data, process returns, track plant inventory, report time, request time off, order uniforms, deliver pay slips, etc.
Benefits/KPIs
Save time processing data
Eliminate paper-based forms; save printing & postage costs
Employees can edit rich standardized web-based formson PC, mobile devices, or kiosk connected to SharePoint.
Improve employee satisfaction & retention
Ex. Request Time Off
30. Deliver company communications in one place (news, executive blogs, marketing campaigns, promotions…)
Discover self-training content (new services, changing store procedures, new product lines…)
Use social networking groups* to learn more and share ideas and feedback
Receive company announcements via company email from work/home/ mobile
Anywhere access to information for timely answers and solutions (in-store customer questions, field installs/repairs…)
Use devices and apps to enhance customer experience (in-store wait queues, product info/demos, sales execution…)
Empower coworkers to share best practices and tips across stores and field services (cross-sell opportunities, product placement, repair tips…)
Use communication and social tools* to build a sense of community; help retain and attract employees
Receive alerts and announcements via company email from work/home/ mobile; ensure receipt
Manage schedules from work/home/ mobile (Dispatch info via email…)
Submit online forms and track compliance to HR tasks (HR forms, uniforms orders, time off requests…)
View employee information from virtually anywhere (new hire packets, HR/benefit docs, pay slips…)
Discover self-service training content (new hires, HR policies, safety/material handling…)
Improveemployee productivity to increase operational efficiency and help reduce costs
Empoweremployees to delight customers with personalized services and experiences
Enableemployees to champion new services and business models, improving time-to-market
Impact your business with Office 365 Kiosk & Yammer
*Some social capabilities require Yammer Enterprise which is included in SharePoint Online Plan 1 & 2, and all E plans. Yammer Enterprise can be purchased standalone and added to the Office 365 Kiosk Plan
33. Example Solutions with Office 365 Kiosk & Yammer Enterprise
Industry
Roles
Solutions
Manufacturing
Plant/ shop floor workers
Warehouse/ shipping/ distribution clerks
Service and maintenance technicians
•Meet safety training and reporting needs
•Use social tools to find production experts
•Access knowledge base for field technicians
•Automate part ordering during service calls
•Manage work orders and scheduling
•Receive equipment alerts and company news
Retail and Hospitability
Retailassociates
Hotel front desk clerks
•Search and access productinformation and demos to enhance customer experience
•Share product placement tips and other sales best practices across stores and regions
•Use social tools to build a sense of community
•Push shift notifications via email and Yammer
•Provide pay slip or other information to employees electronically
Government
Military andemergency workers
•Enter data about field incidents such as traffic accidents and citations
•Distribute public announcements and emergency information
Healthcare
Paramedics
Maintenance staff
•Access online training programs via portals to develop job skills. Keep care providers updated on the latest techniques, policies and procedures
•Enter data about care services provided to patients
Telecommunications
Retail associates
Fieldtechnicians
•Use social tools to shareservice tips
•Access knowledge base for field service and repair
•Facilitatefield dispatch information via email
Financial Service
Bank tellers
•Share information about new financialproducts and promotions
•Access online training programs via portals to develop job skills
•Allow compliance officers to maintain control over email from all employees
34. Office 365 Offering: Plans That Fit Your Users
Enterprise Information Workers
Deskless Workers
*Many of the Office 365 services are available standalone. However SharePoint Kiosk is not available standalone.
Rich features provide full messaging and collaboration capabilities that employees need
Low-cost offering for workers who do not have a dedicated PC and messaging and collaboration capabilities today
35. Office 365 Kiosk Plan
Exchange Online Kiosk:
Each plan has the same 99.9% financially-backed uptime service level agreement (see Office 365 SLA here) as other Office 365 plans and includes the robust security and high-level support you expect from Microsoft
Flexibility with pay-as-you-go pricing options; give your people access to only the services they need
Combine these plans with other Office 365 plans for greater IT control and efficiency
36. Add Yammer Enterprise for Social
•Yammer is the first and most powerful Enterprise Social Network.
•Yammer transforms the way we work together.
•Yammer Enterprise is included in SharePoint Online Plan 1 & 2, and all E plans.
•Yammer Enterprise can be purchased standalone and added to the Office 365 Kiosk Plan.
•Yammer delivers value across 4 key business scenarios:
37. Find experts quickly from your mobile device
*Lync Online available in Office 365 E plans or standalone.
With Lync Mobile App*, employees can search for available product and services experts with presence indicators and start an instant messaging (IM) session on their mobile device.
Reduce ongoing costs of traditional phone systems
Save time finding the right person; Resolve customer issues faster
Support‘bring your own device’ IT strategy
Benefits/KPIs
Lync is familiar and engaging, across a variety of mobile devices and platforms (Windows, Android, iOS)
Store #99 Manager