Built for teams and networks Now with Skype for Business you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing. Connect your teams with the experience they love, in the Office applications they use every day. Personalized and organizational insights Easy-to-use live data monitoring and in-depth analysis tools let you discover new stories in your data with even more interactive reports, simpler dashboards and compelling data visualizations. People centric security Microsoft handles your security so you don’t have to. Now you have even more control with increased privacy, transparency and refined user controls - it’s easy to see why this is the most secure Office ever

1. Office 365 E5
New Value for Enterprise Customers
David J. Rosenthal
VP & GM, Digital Business Solutions
Razor Technology
Microsoft MTC, NYC April 12, 2017

2. PSTN Conferencing:
Worldwide dial-in for your online
meetings
Cloud PBX:
Business phone system in the cloud
PSTN Calling:
Cost effective cloud based dial tone
(add-on)
Power BI Pro:
Live business analytics and visualization
Delve Analytics:
Individual and team effectiveness
Advanced Threat Protection:
Zero-day threat and malware protection
Advanced Security Management:
Enhanced visibility and control
Customer Lockbox:
Complete control of data
Advanced eDiscovery:
Identifying the relevant data quickly
SECURITY
Advanced Enterprise Protection
VOICE
Complete Cloud Communication
ANALYTICS
Insights for Everyone
2

3. 100 million
meetings conducted each month
using Skype services
Complete Cloud Communication
Provide one platform for meetings and voice
Reduce voice and conferencing costs
Connect to meetings and each other from virtually
anywhere, on any device
“We estimate that we will save about [US]$100,000 a
year by standardizing on Skype for Business Online.
This savings results from reducing the use of third-
party conferencing providers, long-distance and toll
calling contracts, and PBX and phone systems.”
- Niv Dolgin, Director of Enterprise Infrastructure, Ixia
COST
SAVINGS
3

4. PSTN Conferencing
• Use a tolled dial-in number to join meetings from any device
• Dial out to bring participants into the meeting
Cloud PBX
• Centrally manage users for communications, email, and content from Office 365
• Eliminate separate PBX systems and transition to the cloud
PSTN Calling
• Subscribe to calling plans from Office 365
• Use existing phone numbers or get new ones
Cloud PBX PSTN Calling
PSTN Conferencing
X
4

5. PSTN Conferencing
PSTN Conferencing provides a dial-in conference number to meeting
participants, so they can easily connect by phone from anywhere they
do not have Internet access.
DIAL IN OR DIAL OUT
TO MEETINGS
Use a local dial-in number to join
Skype Meetings or dial out to bring
participants into a meeting using a
phone number
SIMPLIFY
MANAGEMENT
Consolidate all communications
under a single solution, vendor,
invoice, and support channel
DECREASE
COSTS
Take advantage of unlimited audio
conferencing to eliminate per-minute
costs that third-party audio
conferencing providers charge
PSTN Conferencing simplifies the meeting
process by ensuring that even participants
without a stable Internet connection can access
a Skype for Business meeting through dial-in or
dial-out conferencing.
“When I look at Office 365, I see some areas of
innovation that resonate very well. Skype for
Business with PSTN and Cloud PBX will help us
connect with even more people and get even faster
decision making from wherever they are.”
— Leandro Balbinot, North American CIO
The Kraft Heinz Co
5

6. Cloud PBX
Cloud PBX provides a phone system in the cloud, modern and tightly
integrated with Office 365.
MODERNIZE
VOICE
Reduce reliance on costly PBX
systems and on-premises hardware
with a complete voice solution in the
cloud
SIMPLIFY
IT ADMINISTRATION
Increase agility and consolidate
management with rapid provisioning,
reporting, and diagnostics of voice
services in Office 365
GAIN
FLEXIBILITY
Make, receive, and transfer business
calls in the office, at home, or on the
road from almost any device
In the past, PBX were typically on-premises,
requiring significant hardware investments.
With Cloud PBX, you can increase agility and
consolidate management compared to
traditional phone hardware.
“On Kelly’s HQ campus, we have three legacy PBX
systems, which are near end-of-life. We are looking
to replace them all with the Skype for Business Cloud
PBX, which has the potential to eventually become
Kelly’s global PBX solution as our current technology
requires refresh.”
— Timothy Kroeger, Manager, Global Messaging and
Collaboration Services
Kelly Services
6

7. Cloud PBX: Overview
Private Branch Exchange – Hardware within an organization that connects company telephone calls between
employees locally and external contacts through the PSTN network.
Function
• Routes incoming calls
to appropriate call
extension in the
organization
• Routes outgoing calls
through a set of share
phone lines
• Complete call control
in Office 365
Benefits
• Provides control for IT
to increase agility and
consolidate
management
• Cloud-based call
control for end-users
Calling Features
• Automated Attendant
• Call answer / initiate
(by name & number)
• Business Hours
• Call hold / retrieve
• Call History
• Call Delegation
• Call On-behalf
• Call Queuing & Routing
• Call Transfer
(Blind, Consult & Mobile)
• Camp-on
• Caller ID
• Call Waiting
• Call forwarding &
simultaneous ring
• Clients for PC, Mac & Mobile
• Device switching
• Distinctive ringing
• Do-not-disturb routing & call
blocking
• Enterprise calendar call
routing
• Financially backed SLA
• Integrated dial-pad
• Music on Hold
• Qualified IP Desk Phones
• Skype & Federated calling
• Team calling
• Video call monitor
• Voice Mail with Transcription
7

8. Cloud PBX SLAs
Financially accountable for availability & quality
Skype covered under 99.9% Office 365 SLA
Ensuring every call has great quality
Now Available: Additional SLA for Call Quality
Monthly uptime % Service credit
< 99.9% 25%
< 99% 50%
< 95% 100%
Skype for Business Quality SLA
8

9. PSTN Calling*
PSTN Calling is an add-on to Cloud PBX that provides domestic and
international calling services for businesses directly from Office 365.
CONNECT
TO ANYONE
You can make and receive calls using
Skype for Business through Cloud
PBX combined with PSTN Calling
SIMPLIFY VOICE
MANAGEMENT
Reserve phone numbers from Office
365 or transfer your existing phone
numbers from another service
provider or carrier
REDUCE
COSTS
Assign users to subscription-based
plans for domestic calling only or
local and international calling
Instead of contracting with a traditional
telephony carrier and using an on-premises IP-
PBX, you can purchase Cloud PBX and add-on
PSTN Calling for a complete enterprise
telephony experience for end-users.
“We estimate that we will save about [US]$100,000
a year by standardizing on Skype for Business
Online. This savings results from reducing the use of
third-party conferencing providers, long-distance
and toll calling contracts, and PBX and phone
systems.”
— Niv Dolgin, Director of Enterprise Infrastructure
Ixia
*PSTN Calling is an add-on to Office 365 9

10. PSTN Calling: Overview
PSTN Calling requires Cloud PBX. 2 options to acquire:
1. Add PSTN Calling Plan license to E5 licensed users (includes Cloud PBX)
2. Add PSTN Calling Plan license + Cloud PBX to E3 or E1 licensed user
Calling Plans
Domestic: Calling covers
country only. Area codes
available in all 50 states.
+$12
Domestic + International:
Calling supports 196
countries including
landline & mobile.
+$24
Minutes included,
(pooled by Tenant)
• Limits only for abuse,
fraud and to protect
service performance
• 3K minutes for
Domestic per user*
• 600 minutes for Intl.
calling (Inbound and
Outbound) per user
Add new numbers
simply
• Search by state/area
code for the numbers
you want. Add them
to your organization’s
inventory.
• You can acquire more
numbers than licenses
to have some head
room for changes.
Bring existing
numbers over
• FCC requires that
current carrier allows
& provides a
centralized body
(NPAC) to transact
moves.
• There are different
requirements to
approve a move from
various carrier.
Integrated 911 Calling
• Links with E911 service provider and public safety access point (PSAP)
• Location must be defined when users are assigned a phone number
10

11. PSTN Conferencing Toll Free Calling
PSTN CONFERENCING: TOLL FREE RATE*
Payment for E5
PSTN Conferencing Rates:
PSTN Calling Rates:
E5 FAQ
11

12. PSTN CONFERENCING: INTL DIAL-OUT RATE
Rates per minute
PSTN Conferencing International Rates
12

13. Auto Attendants
Intelligent Virtual Receptionist
Productivity and cost savings
Reduce time on hold for the callers
13

14. Call Queues
Call Queueing and Distribution
Scalability and Coverage
Improved Service Levels for Callers
14

15. Automated call distribution for Cloud PBX
• Plays prompt then queues caller w/licensed music on hold for available agent.
• Up to 50 agents & 200 calls in the queue.
• Utilizes Service Number infrastructure for inbound calls.
Simple agent configuration
• Agents can be Distribution Groups or mail-enabled Security Groups.
• Calls routed in parallel to every agent simultaneously, except offline & DND.
• Single agent can have multiple queue calls on hold.
Timeout & overflow options
• Disconnect or Redirect to User, Auto Attendant or Call Queue.
Call Queues Details
15

16. Call Distribution – Attendant Routing
Bob
Do not Disturb
CodyAlice
Do not Disturb Offline
16

17. Call Distribution – Serial Routing
Available
Available
Busy
BobAlice Cody
AvailableAvailable
17

18. Call Distribution – Parallel Routing
Available
Busy
Alice Bob Cody
Available
Available Available
18

19. 317 Million
New pieces of malware created in past year*
Advanced Enterprise Protection
*Symantec “Internet Security Threat Report”, 2015
Text
Protect your organization against unknown malware
and viruses (Protect)
Gain enhanced visibility and control into Office 365
usage and security incidents (Detect)
Maintain explicit control over your data in the cloud
(Respond)
Maintain compliance while streamlining the
eDiscovery process to save time and money
“Safe Attachments in Exchange Online Advanced
Threat Protection is going to reduce zero-day
threats from malware and viruses. This will help
prevent malicious attachments from impacting our
environment.”
- Brian Ivie, Chief Security Officer, SunGard
REDUCED
RISK
19

20. Advanced Threat Protection
• Protect against unknown malware and viruses
• Provide real-time, time-of-click protection against malicious URLs
• Deliver rich reporting and URL trace capabilities with Click Tracing
Advanced Security Management
• Identify high-risk and abnormal usage, security incidents, and threats
• Gain enhanced visibility and context into Office 365 usage and shadow IT
• Reduce the possibility of attacks with granular controls that monitor access
Customer Lockbox
• Explicitly control all access to data; Microsoft must be granted permission
• Grant just-in-time access to limit data access
• Maximize data security and privacy by logging access control activities
Advanced eDiscovery
• Focus on what is unique and relevant by training the system to identify emails
and documents through predictive coding
• Reduce document volume with Near Duplicates and Email Threading
Advanced Threat Protection
Advanced Security Management
Customer Lockbox
Advanced eDiscovery 20

21. Insights for Everyone
Focus on what matters to you, so you can make
better business strategy decisions as well as
personal and team productivity decisions.
“Office 365 has made Henkel faster and more agile.”
-Joachim Jaeckle, Senior CVP, Henkel
BETTER
DECISIONS
Leader
In Gartner’s Magic Quadrant for
Business Intelligence and Analytics Platforms
for the ninth consecutive year
and placed furthest in vision
*Gartner’s Magic Quadrant for Business Intelligence and Analytics Platforms, February 2016
Transform your company’s data into rich visuals and
analytics for better decision making
Be more effective, make better decisions, and save
hours every week with time and relationship insights
for individuals and teams
21

22. Power BI Pro
Delve Analytics
Power BI Pro
• Gain fast, easy access to the data you need with a simple intuitive experience
• Access a live, 360º view of your business through a single dashboard
• Discover new insights by exploring your data with rich visualizations
Delve Analytics
• Leverage personal and team work analytics to improve individual effectiveness
• Use the Outlook add-in to understand how you and your team spend time
• Identify top collaborators and email insights, including reach
22

23. 23
View the Leadership Blog
New opportunities for real estate on a
global scale, supported by Office 365
“We found that Office 365 has provided us with a tremendous value. We were able to bring companies together approximately
30 percent more quickly, with the ability for new colleagues to collaborate as soon as the ink was dry on the merger agreement.”
—Robert Franch, Chief Technology Officer, Cushman & Wakefield
Cushman & Wakefield, a global property management company, chose Office 365 E5.
It built a unified portal and is maximizing its level of teamwork to effectively sell to the
worldwide market, as well as integrating acquisitions faster. It has transitioned from
traditional telephony to Skype for Business Online and expects to save $1 million a
year on telephony costs with PSTN Conferencing and PSTN Calling capabilities.
23

24. 24
View the Leadership Blog
Pharmaceuticals developer is poised
for growth with Office 365
“By picking Office 365, we can continually deliver what employees expect to have at the ready, and Office 365
is flexible enough that everyone in our diverse workforce can remain as productive as possible.”
—Ingo Elfering, Chief Information Officer, Indivior
Indivior, a pharmaceutical, chose Office 365 E5 to set up its own technology
infrastructure quickly as part of a demerger. With employees comfortable and data
secure in the cloud platform, the company is positioned to collaborate with external
partners and grow quickly on a global scale. It will also avoid the costs of tradition
telephony systems with Skype for Business, Cloud PBX, PSTN Calling, and PSTN
Conferencing.
24

25. 25
View the Leadership Blog
Atkins aims to be “digital by default”
with Office 365 E5 suite
“Adopting Office 365 is a great first step to the cloud for us because it’s already a mature set of services,
with new capabilities being released all the time.”
—Richard Cross, Chief Information Officer and Chief Digital Officer, Atkins
Atkins, an engineering, design, and project management consultancy, plans to move
all systems to the cloud by 2020. As a key first step, Atkins adopted Office 365 E5 and
Dynamics CRM Online. The firm will use Office 365 to help distributed teams work
together more seamlessly, especially on global projects. Team members can also
access data from anywhere in the world, without sacrificing privacy or security.
25

26. Features Office 365 Services $8 $20 $35
Business Class Email and Calendars Exchange Online 50 GB Unlimited Unlimited
Social, Video, Sites, Work Management Yammer, O365 Video, SharePoint Online, Planner ● ● ●
IM, Online Meetings, Meeting Broadcast Skype for Business ● ● ●
File Storage, Sharing, Information Discovery OneDrive for Business, Delve ● ● ●
Office Online ● ● ●
Office Client Apps Office 365 ProPlus ● ●
Archiving, Rights Management, Data Loss Prevention, Encryption ● ●
Advanced Security Management, Advanced eDiscovery, Secure Attachments and URLs, Access Control ●
Analytics Power BI Pro, Delve Analytics ●
Cloud PBX Skype for Business ●
PSTN Conferencing* Skype for Business ●
Enterprise Plan Add-ons
PSTN Calling** Skype for Business +$24
CRM Online Professional Dynamics +$50 +$50
Office 365 Enterprise Suites
26

27. E5 Helps Save Costs
E3 Step up to E5
$15 PER USER
E5 SUITE DISCOUNT
$41 PER USER
STANDALONE
Delve Analytics
Power BI
PSTN Conferencing
Cloud PBX
Office 365 Advanced eDiscovery
Advanced Threat Protection
Customer Lockbox
Advanced Security Management
PBX solution
PSTN conferencing solution
Analytics
$90+ PER USER FROM
COMPETITORS
eDiscovery solution
Advanced visibility
Data access control
Advanced security
27

28. Next Step:
Contact Razor Technology
Attend a CIE
A Customer Immersion Experience (CIE) is a facilitated,
hands-on user experience that takes you and your business
stakeholders through everyday work-related scenarios.
What is CIE?
Experience firsthand how Microsoft’s productivity
platform can solve your biggest business challenges in
an immersive and risk-free environment.
Why attend CIE?
Request a session from
david.Rosenthal@razor-tech.com
How to get started?
28

29. Appendix
29

30. Advanced Threat Protection
Advanced Threat Protection (ATP) is an email filtering service that
helps protect against unsafe links and attachments while providing
robust tracing and reporting.
REDUCE
THREATS
Safeguard your business better against
preferred attack methods like zero day
INCREASE
AWARENESS
Use robust tracing and reporting to
find patterns to malicious content and
adjust policies for greater protection
ALIGN
TO NEEDS
Customize the policies for Safe
Attachments and Safe Links to meet
your specific business needs
ATP builds on Exchange Online Protection (EOP)
using advanced machine learning techniques
and an isolated detonation chamber to catch
the latest pieces of malware.
“Safe Attachments in Exchange Online Advanced
Threat Protection is going to reduce zero-day threats
from malware and viruses. This will help prevent
malicious attachments from impacting our
environment.”
— Brian Ivie, Chief Security Officer
Sungard
30

31. Advanced Security Management
Advanced Security Management provides the granular controls and
policies security administrators need to monitor access and reduce
the possibility of attacks.
CREATE
ADVANCED ALERTS
React quickly to suspicious activity
with General Anomaly Detection
alerts and granular activity policies
MANAGE
PERMISSIONS
Approve or revoke access for third-
party apps or services that users
authorize to connect to Office 365
GAIN
VISIBILITY
Monitor what cloud services users
connect to and gain insights, identify
anomalies, and manage risky behavior
Using Advanced Security Management tools,
you can identify high-risk and abnormal usage,
security incidents, and threats, while also
gaining enhanced visibility and context into
Office 365 usage and shadow IT.
“Microsoft has made great strides in privacy and
security. We had many rounds of discussions with
Microsoft privacy specialists to ensure that our data
would be protected not only at rest, but in transit,
too.”
— Sharmila Bristol, Senior Director of Digital
Technology Platform
Quintiles
31

32. Customer Lockbox
Customer Lockbox gives the customer explicit control in the rare case
a Microsoft engineer needs to access their data to resolve an issue or
perform maintenance.
MAINTAIN
CONTROL
Microsoft engineers do not have
standing access to your data; you
must grant explicit permission for
access
RESTRICT
DATA ACCESS
You provide data access on a just-in-
time, time-bound basis; if time
expires before the issue is resolved, a
new request is required
GAIN
TRANSPARENCY
View activity logs through the Office
365 Compliance Center, as all
Customer Lockbox activity is
documented
Microsoft engineers have always needed
internal approval to access customer data. Now,
you as a customer have the ultimate say in that
process.
“Microsoft employs some of the industry’s most
highly skilled and experienced engineers.
…Few enterprises, let alone small and midsize
organizations, can hope to match [Microsoft’s]
level of proficiency in their IT departments.”
— Ovum
“Office 365: Trust, Security and Compliance," 2015
32

33. Advanced eDiscovery
Office 365 Advanced eDiscovery helps reduce the cost and challenges
of the eDiscovery process through predictive coding and machine
learning.
SIMPLIFY
THE PROCESS
Reduce complexities by using
intelligent in-place capabilities
including retention, preservation,
search, analysis, and export
REDUCE
COSTS AND RISKS
Leverage machine learning, predictive
coding, and text analytics to reduce
the challenges of sorting through
large, unstructured datasets
REDUCE
DATA VOLUME
Quickly zero in on relevant data by
using tools for finding near-
duplicates, reconstructing email
threads, and more
Advanced eDiscovery learns what content is
relevant to particular cases to reduce document
volume. Robust analytics also help determine
how much additional content to retain and at
what cost, resulting in more informed
eDiscovery decisions.
“While companies like to avoid legal holds,
eDiscovery provides the tools to make the process
easier to manage.”
— Clint Cooper, Executive Director of IT
Agri Beef Co.
33

34. Power BI
Power BI is a cloud-based business analytics service that provides a
single view of the most critical business data.
GET A
UNIFIED VIEW
Consolidate data from data sources
on-premises and in the cloud, and
view live Power BI dashboards with
dynamic visualizations and KPIs
FIND ANSWERS
QUICKLY
Use natural language search
capabilities to get answers quickly in
stunning, interactive visualizations
STAY INFORMED
IN REAL TIME
Use real-time Power BI dashboards to
solve problems as they occur and
seize opportunities as soon as they
arise
Power BI offers a simple, intuitive experience
for interacting with data and provides a rich,
consolidated view of key information, no matter
where the underlying data is stored.
“Microsoft Power BI is our only BI solution. We had a
solution previously that was fine for us as a brand
new startup organization. But as we grew, we
needed something more dynamic, more visually
appealing and more user-friendly for our
colleagues.”
— Bruce Rioch, Director Microsoft Technologies & BI
Metro Bank
34

35. Delve Analytics
Delve Analytics uses big data and behavioral analytics to reveal how
activities drive business outcomes, to help people get time back and
spend it more effectively.
LEARN WHERE
TIME GOES
Leverage insights about your time
and network to ensure that activities
and investments are aligned to your
work priorities
SPEND TIME
EFFICIENTLY
Use information about networking
and collaboration activities at work to
help you focus on building key
relationships
BE MORE
EFFECTIVE
Analyze information like email reach and
average amount of time in meetings to
understand what might be right for you,
given your role, organization, and goals
Gain insights about employees by activity
(meetings, email, focus time and after hours)
and network (top collaborators, manager, losing
touch with) to help make the most of your time
and collaboration investments.
“Microsoft has empowered Symantec's leadership to
drive meaningful business improvements and
coaching. With Delve Analytics we have insight into
how our top performers execute relative to their
peers.”
— Matt Weaver, Americas Business Operations Leader
Symantec Corporation
35

36. Contact us for additional information & deployment offers
David.Rosenthal@razor-tech.com