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Virtual Training: Building Trust and Psychological Safety.pptx

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Cynthia Clay
Cynthia Clay

30-minute NetSpeed Nuggets session focusing on six strategies to increase trust in virtual training in the areas of Virtual Present, Social Strength, and Technical Comfort.

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Virtual Training Building Trust and Psychological Safety © 2022 Clay & Associates Inc./NetSpeed Learning Solutions
netspeedlearning.com Introduction • Cynthia Clay, CEO, NetSpeed Learning • Author of Great Webinars: Interactive Learning that is Captivating, Informative, and Fun • Work with our clients to build thriving virtual workplaces, better virtual leaders, and stellar virtual learning © 2022 Clay & Associates Inc./NetSpeed Learning Solutions 2
netspeedlearning.com Objectives • Recognize the signs of diminished trust • Adopt six techniques for greater trust and psychological safety © 2022 Clay & Associates Inc./NetSpeed Learning Solutions 3
netspeedlearning.com Psychological Safety The assurance that someone will not be humiliated, embarrassed or punished for speaking openly and honestly about their opinions and feelings © 2022 Clay & Associates Inc./NetSpeed Learning Solutions 4
netspeedlearning.com Signs What signs tell you that people may be experiencing diminished psychological safety? © 2022 Clay & Associates Inc./NetSpeed Learning 5
netspeedlearning.com Signs Attendance drop off Little chatting No volunteers for activities Cameras off Virtual “chill” in the room Not joining breakout sessions © 2022 Clay & Associates Inc./NetSpeed Learning 6
netspeedlearning.com Three Critical Focus Areas Virtual Presence Technical Comfort Social Strength © 2022 Clay & Associates Inc./NetSpeed Learning 7
netspeedlearning.com Trustworthy Virtual Presence • Webcam on with head and shoulders in frame • No part of your face in shadow • Natural and neutral background • Look up into camera lens © 2022 Clay & Associates Inc./NetSpeed Learning 8
netspeedlearning.com Virtual Participation Set expectations and ground rules for virtual participation. What is an example of an effective ground rule? © 2022 Clay & Associates Inc./NetSpeed Learning 9
netspeedlearning.com Virtual Participation Expectations • When will participants use web cams? • What kind of participation is expected? • How should they ask questions? • Will there be breaks? • Is disagreement welcomed? © 2022 Clay & Associates Inc./NetSpeed Learning 10
netspeedlearning.com Three Critical Focus Areas Virtual Presence Technical Comfort Social Strength © 2022 Clay & Associates Inc./NetSpeed Learning 11
netspeedlearning.com Social Strength • Share “lessons learned” in stories • Model openness and authenticity © 2022 Clay & Associates Inc./NetSpeed Learning 12
netspeedlearning.com Social Strength What is the impact of openness and authenticity on the virtual training session? © 2022 Clay & Associates Inc./NetSpeed Learning 13
netspeedlearning.com Social Connection Help people feel seen, valued, and celebrated © 2022 Clay & Associates Inc./NetSpeed Learning 14
netspeedlearning.com Social Connection Which of these techniques helps people feel “seen, valued, and celebrated?” © 2022 Clay & Associates Inc./NetSpeed Learning 15
netspeedlearning.com Three Critical Focus Areas Virtual Presence Technical Comfort Social Strength © 2022 Clay & Associates Inc./NetSpeed Learning 16
netspeedlearning.com Technical Comfort • Know your web conference platform • Download latest version before each virtual training • Orient participants to the interaction tools © 2022 Clay & Associates Inc./NetSpeed Learning 17 Increase technical competence (your own and others)
netspeedlearning.com Calm at the Center What helps you remain calm during technical challenges? © 2022 Clay & Associates Inc./NetSpeed Learning 18
netspeedlearning.com Six Strategies 1. Establish trustworthy virtual presence 2. Set expectations and ground rules for participation 3. Model openness and authenticity 4. Help people feel seen, valued, and celebrated 5. Increase technical competence (your own and others) 6. Remain calm during technical challenges © 2022 Clay & Associates Inc./NetSpeed Learning 19
netspeedlearning.com Insights What is one thing you intend to do now to increase psychological safety in your next virtual training session? © 2022 Clay & Associates Inc./NetSpeed Learning Solutions 20
netspeedlearning.com Cynthia Clay NetSpeed Learning 206-517-5271 info@netspeedlearning.com © 2022 Clay & Associates Inc./NetSpeed Learning Solutions 21

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