This webinar is based on Peer Power: Transforming Workplace Relationships. It introduces 10 questions team members should ask themselves each day to ensure that they are both accountable and collaborative.
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
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Driving and Accountable Collaborative Culture
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Driving an Accountable
and Collaborative Culture
May 2014
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Webinar Objectives
⢠Implement 10 questions asked every
day by accountable collaborators
⢠Capitalize on the four principles that
support joint effort toward common
goals
⢠Adopt eight communication practices
that drive a high-performance culture
⢠Build peer power in your
organization
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About Cynthia Clay
⢠25+ years of experience
⢠Author of Peer Power (John
Wiley)
⢠An expert in collaborative,
engaging virtual learning
⢠Committed to helping
organizations build accountable
collaborators
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Tweet
#peerpower
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Purpose Poll
What got you here today?
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Our Story
1992
â˘Began as an independent consulting practice
â˘Provided organization and leadership development to Pacific NW clients
2000
â˘Developed NetSpeed Leadership (blended learning)
â˘Expanded nationally
2006
â˘Developed Blazing Service (blended learning)
â˘Began to experiment with interactive, VILT using web conferencing
2007
â˘Developed NetSpeed Fast Tracks⢠(integrated learning system)
2008
â˘Rebranded the company as NetSpeed Learning Solutions
â˘Repurposed all programs for VILT
2009
â˘Introduced the Virtual Facilitator Trainer Certification course
â˘Published Great Webinars
2011
â˘Published Peer Power
â˘Launched the Peer Power virtual training program
2012
â˘Established as virtual learning experts
â˘Wiley & Sons republish both Great Webinars and Peer Power
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Negative Signs
What signs tell you that there might be a lack of
accountability in your organization?
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Business Impact
What business impacts do organizations
experience when accountability is low?
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Business Impact Poll #1
⢠Missed opportunities or targets
⢠Reduced productivity
⢠Lost customers
⢠Inability to retain key employees
⢠Increased conflict
⢠Little risk-taking or innovation
⢠Low employee morale
⢠Average or poor performance
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Positive Signs
What signs tell you that teams are collaborating
well in your organization?
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Business Impact
What business impacts do organizations
experience when collaboration is high?
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Business Impact Poll #2
⢠Creative solutions
⢠Increased productivity
⢠Retained customers
⢠High employee engagement
⢠Less unproductive conflict
⢠Willingness to take risks
⢠High employee morale
⢠Increased revenue
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Get Set
Mindset
Will SetSkill Set
Do they know HOW?
Do they know WHAT?
Do they know WHY?
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Mindset Poll
How confident are you that your team
has the right Mindset (they know WHAT
to do, the goals and targets they must
meet)?
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Skill Set Poll
How confident are you that your team
has the right Skill Set (they know HOW
to communicate, collaborate, and
resolve conflicts)?
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Will Set Poll
How confident are you that your team
has the right Will Set (they know WHY
their targets matter and WHY their
performance makes a difference)?
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Accountable Collaboration
Think of a time when you worked on a high-
performance team. The team produced great
results and worked together collaboratively.
What factors created accountable
collaboration on that team?
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Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzle
do I own?
3. How do I make sure that my
puzzle pieces fit seamlessly
with the pieces that others own?
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Ten Questions
4. How do I demonstrate respect for each
person on this team?
5. What can I do each day to
strengthen my relationships
with my co-workers?
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Ten Questions (Poll 1)
Which of these first five questions is
the most important question you
should be asking TODAY?
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Ten Questions
6. How do I support open, transparent
communication on my team?
7. How can I improve existing processes to get
better results?
8. How will I contribute positively
and constructively, without
blaming others, when problems
arise?
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Ten Questions
9. What else (what more) can I do to
contribute to the teamâs results?
10.How can I work jointly with co-workers
to address obstacles to the teamâs
success?
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Ten Questions (Poll 2)
Which of these second five questions is the most
important question you should be asking TODAY?
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Four Principles
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Four Principles
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Be Real
⢠Share your views and goals.
⢠Acknowledge reality.
How did Carmen apply these
practices?
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Four Principles
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Take Responsibility
⢠Be responsible for your
experience.
⢠Communicate with others.
How did Stan apply these
practices?
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Four Principles
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Extend Respect
⢠Listen, listen, listen.
⢠Allow others to solve their own
problems.
How did Helen apply these
practices?
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Four Principles
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Build Relationships
⢠Get input.
⢠Seek solutions that benefit all.
How did Bill apply these practices?
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Five Strategies
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Nine Challenging Coworkers
Common Behavior
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Virtual and Classroom
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Peer Power
Published by Wiley
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Classroom and Virtual
⢠Six modules for maximum flexibility
⢠Based on adult learning principles
⢠Interactive and collaborative
⢠Practical skill-building
⢠Easily customizable
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Online Tools
⢠âAbout Youâ Assessment
⢠âAbout Themâ Assessment
⢠Podcasts and Knols at NetSpeed Fast Tracksâ˘
⢠Post-class Reinforcement at the NetSpeed
Coach Learning Centerâ˘
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The Learning Center
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NetSpeed Fast Tracksâ˘
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Train-the-Trainer Model
⢠Certify internal trainers
⢠Face-to-face and virtual options
⢠License the complete program
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Delivery Model
⢠Bring in our certified trainers
⢠Face-to-face and virtual options
⢠License the complete program
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⢠Build accountable collaborators at all levels
⢠Reduce unproductive conflict
⢠Meet the needs of virtual learners and leaders
⢠Offer ready-to-launch blended programs
⢠Report business impact
⢠Receive flexible, responsive service
Benefits
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⢠One person receives a copy of Peer Power
⢠Download our ebook: Peer Patterns
Take Our Survey
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Q & A