Here are 16 customer centric commitments that organisations should make in 2016 to MASSIVELY improve customer experience. Would love to hear what more customer centric promises you are committing to in 2016.

1. 2016
16 customer centric
commitments for
Customer Guru

2. Treat your customers as
you would like to be
treated

3. Actively listen to what
your customers have to
say

4. Empathize with your customers’ concerns

5. Innovate constantly to
provide better Customer
Experience

6. Never break your
customers’ trust

7. Provide the best customer
service that you can

8. Understand the customer’s
complaints and take them as a
feedback

9. Make an effort to connect with your customers,
and connect consistently across all channels

10. Ensure that your employees
are adequately trained to
help your customers

11. Empower your employees to
deliver nothing but
Exceptional Customer Experience

12. Always set your customers’ expectations right

13. Be transparent
and effective
when
communicating
with your
customers

14. Be thankful to your
customers because they
are the ones who run your
company

15. Treat your customers as a stakeholder in the company

16. Pay attention to the little details to
make your customers happier

17. Take ownership
of things gone
wrong

18. 2016
Have a fabulous
New Year
Customer Guru