SP Monitor is a solution for monitoring IT infrastructure events and service availability in real-time. It provides centralized event management, correlates events to assess their impact on applications and business processes, and generates availability indicators through a web interface. Key features include real-time event monitoring and flagging, data correlation and aggregation, user-defined monitoring and reactions, and push-pull data integration. It is designed to help IT teams reduce risk of system unavailability, process incidents faster, and ensure effective communication with management.
Monitor Server Uptime & Maximize Availability with SP Monitor
1. Performance & Capacity Management
SP Monitor
Global Event Management &
Service Availability Monitoring
Overview
SP Monitor is a solution specifically designed for incident management and IT service avail-
ability monitoring. It provides real-time management of IT infrastructure events while cor-
Who
relating them to business processes. By means of powerful aggregation mechanisms, SP
Helpdesk teams Monitor facilitates immediate determination of the impact of an event on the availability of
Application owners applications, business processes or on the service provided to a particular geographic area.
SP Monitor receives and stores event data, makes correlations and groups them within cus-
Service Level Managers tomizable views which can be accessed via an ordinary web browser.
System Support Managers
+ Real-time management of application availability
+ Instant evaluation of incidents impact on availability
+ Monitoring of service levels
+ Event-based service views
+ Push-Pull data interface
Why
Faster incident processing
Reduced risk of system
unavailability
Effective communication
between IT teams & management
ITIL compliant (escalation &
traceability)
Specifications
Remote web interface
Permission-based user access
Centralized database SP Monitor provides an immediate view of events occurring within any part of
the infrastructure through a smart web interface.
Simple integration with a CMDB
Key Features
Push-Pull data export
Powerful and light-footprint data Functionalities Monitoring Mechanisms
collection architecture Real-time event flagging & monitoring of Built-in and custom device monitoring (IP, POP,
service availability SMTP)
Data correlation & aggregation into intel- SNMP trap receiver
ligent availability indicators
SP Analyst agent event receiver (OS, virtualized
User-defined, automated reactions systems, databases & applications)
Top-down view of service availability, from an Sysload Log Monitor receiver
enterprise level view down to a server-level
view Custom event receiver (API)
Incident and event reporting over time Agent-based or agentless