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Navigating the Social Seas
Why we are here today
• Social Media Dos
and Don’ts
– Always post an
image
– Talk “with” not
only “at” your audience
– Be human
• Add value to the conversation
• Develop a Social Media Strategy
Justify My Existence
• Christopher Spencer, 15 years in the communication
game: Print, online, analytics
• Former newspaper reporter for the Arkansas
Democrat-Gazette (1999 – 2004), Morning News of
Northwest Arkansas (2005 – 2009), El Dorado News
Times (1998 – 1999)
• Founded Ozarks Unbound (2009 – 2011) and
WordCamp Fayetteville (Fourth year this weekend)
• Work currently as a digital media strategist for the
University of Arkansas (2011+). Taught digital
journalism class last semester
Develop a social media strategy
• Know your message
– Does what I say contribute value to the
conversation?
• Know your audience
– What does my audience want?
• Know your channel
– Is this the right channel for your message?
• Know your success
– Measure your performance and monetize it.
Know your channel
Source: Social Barrel
Know your channel
Source: Social Barrel
Know your channel
Source: Social Barrel
Know your channel
Source: Social Barrel
Know your channel (Shorthand
version)
• Facebook: The new Yellow Pages for businesses
• Twitter: The place for quick-hit engagement
• Instagram: Feeds Facebook and Twitter with
visuals
• LinkedIn: For your professional set
• Reddit: A community that rewards thoughtful
discussion
• Pinterest: A place to show images
Know your success
• Choose a Key Performance Indicator (KPI) and set
goals based on it
– I’ll have a 200 followers on Twitter in two months; I’ll
generate 1000 like in three months
• Look at types of data available and begin to
create a strategy from that data
– Facebook has insights, websites have Google
Analytics. All sites have some statistics
• Determine the monetary value of your activity
– What’s a conversion for you? Aka, what’s meeting
your goal.
Add value to the conversation
• Say the right thing
• … to the right people
• … in the right place
• … and read their reaction

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Linked instatwitbooktrest navigating the social seas 

  • 2. Why we are here today • Social Media Dos and Don’ts – Always post an image – Talk “with” not only “at” your audience – Be human • Add value to the conversation • Develop a Social Media Strategy
  • 3. Justify My Existence • Christopher Spencer, 15 years in the communication game: Print, online, analytics • Former newspaper reporter for the Arkansas Democrat-Gazette (1999 – 2004), Morning News of Northwest Arkansas (2005 – 2009), El Dorado News Times (1998 – 1999) • Founded Ozarks Unbound (2009 – 2011) and WordCamp Fayetteville (Fourth year this weekend) • Work currently as a digital media strategist for the University of Arkansas (2011+). Taught digital journalism class last semester
  • 4. Develop a social media strategy • Know your message – Does what I say contribute value to the conversation? • Know your audience – What does my audience want? • Know your channel – Is this the right channel for your message? • Know your success – Measure your performance and monetize it.
  • 9. Know your channel (Shorthand version) • Facebook: The new Yellow Pages for businesses • Twitter: The place for quick-hit engagement • Instagram: Feeds Facebook and Twitter with visuals • LinkedIn: For your professional set • Reddit: A community that rewards thoughtful discussion • Pinterest: A place to show images
  • 10. Know your success • Choose a Key Performance Indicator (KPI) and set goals based on it – I’ll have a 200 followers on Twitter in two months; I’ll generate 1000 like in three months • Look at types of data available and begin to create a strategy from that data – Facebook has insights, websites have Google Analytics. All sites have some statistics • Determine the monetary value of your activity – What’s a conversion for you? Aka, what’s meeting your goal.
  • 11. Add value to the conversation • Say the right thing • … to the right people • … in the right place • … and read their reaction