Meanng of tqm ,foundation of tqm , tools for tqm and benifits and objectives are explain

2. TOTAL QUALITY MANAGEMENT
BY AISHWARYA KALBANDHE

3. What is QUALITY ?

5. QUALITY…
•Quality is the measure of customer
satisfaction and delight with the product
and service

6. TQM…
Total - made up of the whole
Quality - degree of excellence a
product or service provides
Management - act, art or manner of
planning, controlling, directing,….
Therefore, TQM is the art of managing the
whole to achieve excellence.

7. WHAT IS TQM ??
Total Quality Management means that the
organization's culture is defined by and
supports the constant attainment of customer
satisfaction through an integrated system of
tools, techniques, and training. This involves
the continuous improvement of organizational
processes, resulting in high quality products
and services.

8. TOTAL QUALITY MANAGEMENT
DOING THINGS RIGHT …..
FIRST TIME …….

12. ELEMENTS OF TQM …
• Be customer focused
It requires the company to check customers'
attitudes regularly and includes the idea of
internal customers as well as external ones.
• Do it right the first time
This means avoiding rework, i.e., cutting the
amount of defective work.

13. • Constantly improve
Continuous improvement allows the company
gradually to get better.
• Quality is an attitude
Every one has to be committed to quality. That
means changing the attitude of the entire
workforce, and altering the way the company
operates.
• Telling staff what is going on
This involves improved communication. Typically,
it includes team briefing.

14. • Educate and train people
An unskilled workforce makes mistakes. Giving
more skills to workers means they can do a
wider range of jobs, and do them better. It also
means educating staff in the principles of TQM,
which is a whole new style of working.
• Measure the work.
Measurement allows the company to make
decisions based on facts, not opinion. It helps to
maintain standards and keep processes within
the agreed tolerances.
• Top management must be involved
If senior management is not involved, the
programme will fail.

15. Another way to put it
At it’s simplest, TQM is all managers leading and
facilitating all contributors in everyone’s two
main objectives:
(1) total client satisfaction through quality
products and services; and
(2) continuous improvements to processes,
systems, people, suppliers, partners, products,
and services.

21. Total Quality
Management
The TQM System
Customer
Focus
Process
Improvement
Total
Involvement
Leadership
Education and Training Supportive structure
Communications Reward and recognition
Measurement
Continuous
Improvement
Objective
Principles
Elements

22. TQM Principles & Characteristics
 Quality Pays
Focus on the Customer
Involving and Empowering People
Process- oriented rather than product-oriented
“Excellence is the journey rather than the
destination”
Continual Improvement of Process, Product and
Service
Involves the whole Org (total)
Strategic quality planning

23. Product
Continual improvement of the quality management system
Customers
(and other
interested
parties)
Requirements
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
Product
realisation
Output
Satisfaction
Input
Source: BS EN ISO
9001:2000
Key:
Value adding activity
information flow
Customers
(and other
interested
parties)

24. Need of TQM
Rapidly changing world and shrinking
time scale
Cut throat competition
Rapid technological developments
Knowledge based economy and
organizational hierarchy
Continuous and fast change in
professional life
Customer on the center stage
Environmental concerns
Socially responsible organization

25. BENEFITS OF TQM
Strengthened competitive position
Adaptability to changing or emerging market
conditions and to environmental and other
government regulations
Higher productivity
Enhanced market image
Elimination of defects and waste
Reduced costs and better cost management

27. Thank you…