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Power of mystery shopping applications for workforce boards

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Celina Shands
Celina Shands

Have you considered mystery shopping for your organization? This presentation shares applications for workforce boards and One-Stop Career Centers.

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The Power of Mystery Shopping Applications for Workforce Boards Celina Shands Gradijan
What is Mystery Shopping? ,[object Object],[object Object],[object Object]
Why Mystery Shopping? Results ARE used to: Improve the culture and work environment of the Board & its One-Stop Career Centers Results ARE NOT used to… Report on any specific department, person or partner Reprimand or terminate staff
How it’s conducted… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluation Categories Customer Service Brand Communication Sales
Results used for… ,[object Object],[object Object]
[object Object],Elevator Speeches
[object Object],Customer FAQs & Responses
[object Object],Tool #3:
[object Object],Tool #4:
Tool #5: Customer Touch Point Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating Success ,[object Object],[object Object],[object Object]
Think your organization could benefit from mystery shopping? Contact us for a free consultation.
© 2010 All Rights Reserved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Questions or Comments? Contact Us!

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Power of mystery shopping applications for workforce boards

  • 1. The Power of Mystery Shopping Applications for Workforce Boards Celina Shands Gradijan
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  • 3. Why Mystery Shopping? Results ARE used to: Improve the culture and work environment of the Board & its One-Stop Career Centers Results ARE NOT used to… Report on any specific department, person or partner Reprimand or terminate staff
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  • 5. Evaluation Categories Customer Service Brand Communication Sales
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  • 13. Think your organization could benefit from mystery shopping? Contact us for a free consultation.
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