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STEP UP YOUR
LIBRARY SIGNAGE
Wild Wisconsin Winter Web Conference
Marketing Track
Thursday, January 24, 2019
Dr. Curtis Rogers, Communications Director
Outline
• My library signage philosophy
• How it all started…
• Library Signage 101
• Plus/Delta with Real Library
Signs
• Customer Service Issues
• Equipment/Resources
• What about this sign?
My Library Signage Philosophy
• I want you to THINK
CRITICALLY about your
library’s signage and what it
means.
• Less is MORE.
• Compare your signage to
signs you see when you’re
shopping or at the doctor’s
office or at another retail
location.
• I’ll show images of REAL
library signs.
• Here’s a sign we’ve all
probably seen in a library…
How it all started…
• “Do You See the Signs?
Evaluating Language,
Branding, and Design in a
Library Signage Audit” by Amy
Stempler and Mark Aaron
Polger
• http://www.librarymarketingconference.org
Library Signage 101
• Positive
• Polite language
• Not verbose – get to the point
• Use library logo/branding (on
most every sign – it depends)
• No typos
• Correct grammar
• Font and font size
• Image that supports content
• Negative
• Handwritten
• Too many words
• Clip art – just. don’t. do. it.
UNLESS…
• Comic sans/Papyrus font
(another no no)
• Passive aggressive
• Too many colors
• Too much going on
24/01/2019
24/01/2019
24/01/2019
Let’s Do the Plus/Delta!
I’ll read and describe some
library signs then talk
about what works (+) and
what could be changed (Δ).
The Library Signage
Audit – How To
• Photos of every sign
• Compile visual report
• What is working well
• What to consider changing
Customer Service Issues and Library
Signage
• Library Signage and Systemic Issues
• Reacting to problems with signage – Something to think about:
• Does it work?
• Why or why not?
• Is customer service training needed?
• Let’s take a look at two signs I came across in a small rural
library branch men’s room…
HOW…
Could you help solve this issue with
signage?
Signage Equipment
• Laminator
• Acrylic holders
• Floor signs
• Outdoor/Street level signs
• Banner Stands
• Ceiling mounted signs
• “Permanent” signs
• Suction cup signs
• Neon Signs (Lighted)
• Digital (wall mounted)
• iPad/Tablet interactive display
• The following images do not
recommend specific brands – they
are for informational purposes only.
• Flickr
• Pinterest
• PRTalk Listserv
• The Accidental Library
Marketer
• The Customer-
Focused Library: Re-
Inventing the Public
Library From the
Outside-In
Resources
THANK YOU!
Dr. Curtis Rogers
Communications Director
crogers@statelibrary.sc.gov
(803) 734-8928
statelibrary.sc.gov | @scstatelibrary
facebook.com/crr29061
linkedin.com/in/crr29061

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Step up your library signage

  • 1. STEP UP YOUR LIBRARY SIGNAGE Wild Wisconsin Winter Web Conference Marketing Track Thursday, January 24, 2019 Dr. Curtis Rogers, Communications Director
  • 2. Outline • My library signage philosophy • How it all started… • Library Signage 101 • Plus/Delta with Real Library Signs • Customer Service Issues • Equipment/Resources • What about this sign?
  • 3. My Library Signage Philosophy • I want you to THINK CRITICALLY about your library’s signage and what it means. • Less is MORE. • Compare your signage to signs you see when you’re shopping or at the doctor’s office or at another retail location. • I’ll show images of REAL library signs. • Here’s a sign we’ve all probably seen in a library…
  • 4. How it all started… • “Do You See the Signs? Evaluating Language, Branding, and Design in a Library Signage Audit” by Amy Stempler and Mark Aaron Polger • http://www.librarymarketingconference.org
  • 5. Library Signage 101 • Positive • Polite language • Not verbose – get to the point • Use library logo/branding (on most every sign – it depends) • No typos • Correct grammar • Font and font size • Image that supports content • Negative • Handwritten • Too many words • Clip art – just. don’t. do. it. UNLESS… • Comic sans/Papyrus font (another no no) • Passive aggressive • Too many colors • Too much going on
  • 9.
  • 10. Let’s Do the Plus/Delta! I’ll read and describe some library signs then talk about what works (+) and what could be changed (Δ).
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. The Library Signage Audit – How To • Photos of every sign • Compile visual report • What is working well • What to consider changing
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. Customer Service Issues and Library Signage • Library Signage and Systemic Issues • Reacting to problems with signage – Something to think about: • Does it work? • Why or why not? • Is customer service training needed? • Let’s take a look at two signs I came across in a small rural library branch men’s room…
  • 22.
  • 23. HOW… Could you help solve this issue with signage?
  • 24.
  • 25. Signage Equipment • Laminator • Acrylic holders • Floor signs • Outdoor/Street level signs • Banner Stands • Ceiling mounted signs • “Permanent” signs • Suction cup signs • Neon Signs (Lighted) • Digital (wall mounted) • iPad/Tablet interactive display • The following images do not recommend specific brands – they are for informational purposes only.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. • Flickr • Pinterest • PRTalk Listserv • The Accidental Library Marketer • The Customer- Focused Library: Re- Inventing the Public Library From the Outside-In Resources
  • 37. THANK YOU! Dr. Curtis Rogers Communications Director crogers@statelibrary.sc.gov (803) 734-8928 statelibrary.sc.gov | @scstatelibrary facebook.com/crr29061 linkedin.com/in/crr29061