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Growing Global Brands through Crowdsourcing
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Presentation at Crowdsourcing Week 2013 by Shelley Kuipers of Chaordix.
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Growing Global Brands through Crowdsourcing
1.
Shelley Kuipers, Founder
& CEO Crowdsourcing Week Asia, Singapore June 4, 2013 Growing Global Brands through Crowdsourcing
2.
© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 2 Help your crowds authentically engage with your brand & product innovation teams. They’ll thank you with actionable market insights & loyalty. “Participation is the new brand.” ─ Chaordix
3.
3© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 3 Meaning [kay-or-dix] New market winners will synthesize chaos and order. – Dee Hock, VISA® credit card founder, and author of the book: One from Many, VISA® and the Rise of the Chaordic Organization
4.
4© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 4 Our Experience Canada HQ, UK, USA Crowdsourcing since 2006 (Chaordix 2009) Crowd Intelligence™ Enterprise-class, responsive software platform & applications Deep product experience & marketing bench 200,000+ participants worldwide Recognized thought leader
5.
5© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent.
6.
6© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 6 Crowdsourcing Market Insight Iterative, distillation of people & insights from the crowd Facebook Fans Brand Loyalty Group(s) Employee Experts & Brand Prosumers Co-creation e.g.
7.
7© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 7 Success Factors for Crowdsourced Brand & Product Innovation Seamless, branded experience important It’s not just about a mob’s popular feedback & ideas; it’s about thoughtful, actionable insight Engaged crowds, community = better data Mixed methods research, qual + quant data Persistent, on-demand community for insights Role of experts in brand & product innovation Rich software toolset for participant activities, data analytics, enterprise integration
8.
© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 8 “Consumer market knowledge (CMK) might be Procter & Gamble's best "secret weapon," because this is the organisation that builds the company's renowned gut- level understanding of "what consumers think and what they want.” http://www.pg.ca/en_CA/ careers/looking_for/cmk.shtml Case Study: CPG Innovation Fund Challenge
9.
9© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 9 CPG Marketing Innovation Fund at P&G Crowdsourced R&D Challenge for the Global CMK Group Innovation Awards $$
10.
© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 10 “Technology. Entertainment. Progress. These things people really feel are American attributes,” Futurebrand’s Chief Creative Officer Sven Seger later answers. “We didn’t make this up. It’s from people all over the world.” Case Study: Brand & Product Innovation http://www.fastcodesign.com/1671677/american-airlines- rebrands-itself-and-america-along-with-it#6
11.
11© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 11 Transportation Industry Brand Development Crowdsourced Brand & Product Communities 1968 2013
12.
12© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 12 What’s Next? Brand & Product Innovation Co-mingling of peer brand crowds Prosumer talent pools Evergreen idea-to-insight applications Expansion of mobile research integration, e.g. quantified self & customer journey apps Funded incentive & sponsorship programs Seed and scale micro-funding competitions for internal R&D budgets Pre-buy innovation communities expand …
13.
13© All rights
reserved by Chaordix. Do not distribute without written Chaordix consent. 13 Your Opportunity Today: Crowd Intelligence™ Predictive market insights Engage hard-to-reach, influencers and taste- makers directly in brand & product innovation De-risked product marketing path Reach emerging markets with scaleable, multilingual, mobile research process Enterprise integration with social enterprise & back office systems Increased customer loyalty and retention through brand participation …
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