The document discusses how the COVID-19 pandemic has accelerated the adoption of digital technologies as companies have shifted their operations online and consumers have changed their shopping behaviors. Many experts believe these changes will be long-lasting even after the pandemic ends as companies have learned they can operate with lower costs in virtual settings and customers have grown accustomed to digital and contactless services. While the pandemic has been difficult, it has also pushed innovation and transition to new digital business models that will likely remain part of our economies and societies going forward.

1. By: Craig Ross @craigross316