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UNIVERSITY OF KWAZULU-NATAL
  Westville Campus, PMB Campus, Virtual Campus


INFORMATION SYSTEMS & TECHNOLOGY HONOURS
MODULE GUIDE – Computer Mediated Communication

                                 2010



               MODULE CO-ORDINATORS
              Craig Blewett & Rose Quilling




     IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 1
WELCOME

  Computer Mediated Communication is any form of communication between people
  where they interact via digital media through the Internet or other network connection.
  Virtual Reality Environments provide a very rich form of CMC in terms of providing
  asynchronous, high immersion and high engagement environments. As such much
  research has gone into the use of, and implications of, VR environments in education,
  business and entertainment.

  The biggest developments, challenges and opportunities within the area of CMC that
  are being witnessed are in the phenomenon that has come to be known as Web 2.0.
  “Web 2.0 is the term given to describe a second generation of the World Wide Web
  that is focused on the ability for people to collaborate and share information online.
  Web 2.0 basically refers to the transition from static HTML Web pages to a more
  dynamic Web that is more organized and is based on serving Web applications to
  users. Other improved functionality of Web 2.0 includes open communication with an
  emphasis on Web-based communities of users, and more open sharing of
  information.”1

  According to Gartner 2 “Web 2.0 technologies and business models dominate
  emerging technologies.” As such the major focus of the CMC module will be on the
  technologies and business models that are emerging with the Web 2.0 environment.




     1
         http://www.webopedia.com/TERM/W/Web_2_point_0.html
     2
         http://www.gartner.com/it/page.jsp?id=495475

               IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 2
TITLE OF MODULE

   Computer Mediated Communication

MODULE CODE

   ISTN730 and ISTN430

CREDIT VALUE OF THE MODULE

   16 credit points

PREREQUISITES FOR THIS MODULE

   Bachelor's Degree with appropriate IS&T majors, and acceptance on to the Honours
   Programme

PURPOSE OF THE MODULE

   The purpose of this module is to provide students with the theoretical and practical
   know how to use Web 2.0 technologies to evaluate and develop Web 2.0 business
   models as applied to business, education and entertainment.


STATEMENT OF SPECIFIC LEARNING OUTCOMES

   At the completion of this module students will:

 understand what CMC is and be able to discuss the principles that underpin CMC
 be able to critically examine the implications and issues that arise from utilising CMC
 understand what Web 2.0 is, its difference to Web 1.0, how it relates to CMC, and its
  application
 be able to develop and discuss a Web 2.0 framework
 understand the various Web 2.0 business models and critically discuss the role of Web
  2.0 for business and education in particular
 be able to discuss and implement a CMC system for either a business or an education
  environment
 be able to discuss the future trends emerging in CMC



            IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 3
LIST OF CONTENT TOPICS

      Principles of CMC
      Communication issues
      Web 2.0 business models
      CMC in business and education
      CMC implementation
      Trends in CMC
      HCI in 3D virtual world environments

 TYPES OF DELIVERY AND NOTIONAL STUDY HOURS


Types of Delivery
       Students’ learning experience for this module will include

    Preparation and participation in lectures
    Preparation and participation in tutorials and meetings, both in a face-to-face context
     as well as virtually
    Preparation and participation in assignments and other online tasks
    Self-directed study

Notional Study Hours
       The anticipated number of hours that a student can expect to spend on this module is
       160 notional study hours. This is made up of approximately;

      20 hours of Bootcamp/ physical & virtual lectures
      24 hours of tutorials (physical and/or virtual)
      1 hour of virtual field trips
      45 hours of resource-based virtual environment skill development
      24 hours of self directed study
      44 hours assignments (written & oral presentations)
      5 hours tests (preparation is supplemented by tutorial time)




                IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 4
DULY PERFORMED (DP) CERTIFICATE REQUIREMENTS

       There are no DP requirements for this module.


 ASSESSMENT

This course is based on a continuous assessment method. As such there is no final exam, but
rather students are required to complete a variety of assignments, virtual world tasks and
tests.


Mark Breakdown
       The final module mark is calculated using the following weighting factors

   Part   Week           Dates                         Description                    % Mark
                                                                                     Contributio
                                                                                         n
   1      1        8 Feb – 12 Feb        Hello CMC – (1.5) Podcast
          2        15 Feb – 19 Feb       CMC Intro – (2.5) Reading Pack
          3        22 Feb – 26 Feb       Test Panel – (3.5) Speciality/eHello
          4        1 Mar – 5 Mar         Panel/Personal orienting in SL                  25%
   2      5**      8 Mar – 12 Mar        SL Training
          6**      15 Mar – 19 Mar       SL Communal Build
          7**      22 Mar – 26 Mar       SL Communal Build
                   27 Mar – 5 Apr        VAC
          8**      5 Apr – 9 Apr         Communication in VW – Theoretical               10%
                                         Review Report
          9        12 Apr – 17 Apr       Communication in VW – Build and                 10%
                                         Individual Report
   3      10       19 Apr – 24 Apr       Virtual World Education Build
                                         (VWEB) – 100 years on
          11       26 Apr – 30 Apr       VWEB - Report 1: Business model,                10%
                                         specification, design
          12       3 May – 7 May         VWEB
          13       10 May – 14 May       VWEB -Report 2: Feedback/                       10%
                                         Completion report
          14       17 May – 21 May       VWEB Build & Presentation                       25%

                                         Participation Mark (During Course)              10%




                IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 5
** These activities will also host students from a 4th year module in the Computer Science
Department, Daystar University, Kenya, as part of the NextEd-AFRICA initiative.


Method of Assessment & Contribution
      As mentioned above, the assessment takes place continuously through the module.
      The assessment is based on the student’s ability to complete the various tasks set,
      Assignments, Virtual Worlds and Tests.

      10% of your course mark comes from Participation. This is measure in terms of your
      participation in the course (through blogs, forums etc). This will be monitored and
      assigned a mark. Additionally, for group work there will also be a “percentage
      contribution” grading system. This is based on your level of involvement in the group
      (based against a 100% participation norm). This percentage of the group assessment
      will then serve as the student’s mark e.g. student’s performing 50% of the expected
      work (as adjudged by your group) will only receive 50% of the mark received by the
      group. If the group achieved 60% they will thus only be credited with a 30% mark. In all
      activities 50% indicates a pass.

      Note. There is no exam for this module. Should you score a mark of between 40% and
      49% for any assessment you will be given the opportunity to resubmit your work. The
      resubmission will only be awarded a maximum mark of 50%. There are no
      resubmissions for marks below 40%.

Computer Mediated Communication Credit
      A credit will be granted for Computer Mediated Communication to students who have a
      final module mark of at least 50%.

 LECTURES


      The times for both the lectures, tutorials, virtual lectures and virtual tutorials will be
      made available once they are finalised. As this module is primarily about virtual
      environments, students should expect to spend most of their learning experience in
      these virtual environments. All communication, submissions etc will take place through
      the virtual environment. Details of how to accomplish this will be made available at the
      commencement of the module.

      Activities are scaffolded (or build on each other) and thus participation (by stipulated
      deadlines) is compulsory.




               IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 6
PRESCRIBED & RECOMMENDED TEXTS

 There is no prescribed text as students are expected to make use of a wide range of
 textbooks and online material that is available on this topic. You will be given a list of
 useful resources that will help you initiate your learning process.




COMMUNICATION MEDIA


  Outside of lecture periods and individual consultations, communications between
  lecturers and students will take place electronically. Students are advised to contact the
  lecturers through their email;

  - Craig Blewett – blewett@ukzn.ac.za - Cee Beattie (SL Name)
  - Rose Quilling – quillingr@ukzn.ac.za - Resomyra Felwitch (SL Name)
  - Zahra Bulbulia – bulbulia@ukzn.ac.za - Zahra Fallen (SL Name)
  -
  A social learning network environment (nexted.ning.com) will be used as the primary
  communication medium. More information will be provided on this during the course.

  Zahra is the primary contact person in terms of operational aspects of the course
  delivery including aspects relating to the use of UKZN facilities, Second Life etc. Please
  note that you will be provided special internet access privileges while on this module, to
  enable you to access the material and bandwidth the course requires. You are also
  however warned that this is for academic purposes and should you be seen to be
  abusing the privilege in any way, you will be held personally accountable. You are also
  warned that removal of these privileges may make it impossible to complete the
  module successfully. The university has auditing software in place which allows them
  to determine your online activities.

  During the semester it is necessary to ensure you check communications at LEAST
  twice a day. This requirement is not enforced over weekends/ holidays. Team
  members may however negotiate their own rules during team activities.




           IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 7
Except in the case of weekends and holidays, a period of 24 hours will be regarded as
sufficient time for students to have acquainted themselves with any emails or notices
posted on the Social Network Learning Environment.




        IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 1

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CMC Module Guide 2010

  • 1. UNIVERSITY OF KWAZULU-NATAL Westville Campus, PMB Campus, Virtual Campus INFORMATION SYSTEMS & TECHNOLOGY HONOURS MODULE GUIDE – Computer Mediated Communication 2010 MODULE CO-ORDINATORS Craig Blewett & Rose Quilling IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 1
  • 2. WELCOME Computer Mediated Communication is any form of communication between people where they interact via digital media through the Internet or other network connection. Virtual Reality Environments provide a very rich form of CMC in terms of providing asynchronous, high immersion and high engagement environments. As such much research has gone into the use of, and implications of, VR environments in education, business and entertainment. The biggest developments, challenges and opportunities within the area of CMC that are being witnessed are in the phenomenon that has come to be known as Web 2.0. “Web 2.0 is the term given to describe a second generation of the World Wide Web that is focused on the ability for people to collaborate and share information online. Web 2.0 basically refers to the transition from static HTML Web pages to a more dynamic Web that is more organized and is based on serving Web applications to users. Other improved functionality of Web 2.0 includes open communication with an emphasis on Web-based communities of users, and more open sharing of information.”1 According to Gartner 2 “Web 2.0 technologies and business models dominate emerging technologies.” As such the major focus of the CMC module will be on the technologies and business models that are emerging with the Web 2.0 environment. 1 http://www.webopedia.com/TERM/W/Web_2_point_0.html 2 http://www.gartner.com/it/page.jsp?id=495475 IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 2
  • 3. TITLE OF MODULE Computer Mediated Communication MODULE CODE ISTN730 and ISTN430 CREDIT VALUE OF THE MODULE 16 credit points PREREQUISITES FOR THIS MODULE Bachelor's Degree with appropriate IS&T majors, and acceptance on to the Honours Programme PURPOSE OF THE MODULE The purpose of this module is to provide students with the theoretical and practical know how to use Web 2.0 technologies to evaluate and develop Web 2.0 business models as applied to business, education and entertainment. STATEMENT OF SPECIFIC LEARNING OUTCOMES At the completion of this module students will:  understand what CMC is and be able to discuss the principles that underpin CMC  be able to critically examine the implications and issues that arise from utilising CMC  understand what Web 2.0 is, its difference to Web 1.0, how it relates to CMC, and its application  be able to develop and discuss a Web 2.0 framework  understand the various Web 2.0 business models and critically discuss the role of Web 2.0 for business and education in particular  be able to discuss and implement a CMC system for either a business or an education environment  be able to discuss the future trends emerging in CMC IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 3
  • 4. LIST OF CONTENT TOPICS  Principles of CMC  Communication issues  Web 2.0 business models  CMC in business and education  CMC implementation  Trends in CMC  HCI in 3D virtual world environments TYPES OF DELIVERY AND NOTIONAL STUDY HOURS Types of Delivery Students’ learning experience for this module will include  Preparation and participation in lectures  Preparation and participation in tutorials and meetings, both in a face-to-face context as well as virtually  Preparation and participation in assignments and other online tasks  Self-directed study Notional Study Hours The anticipated number of hours that a student can expect to spend on this module is 160 notional study hours. This is made up of approximately;  20 hours of Bootcamp/ physical & virtual lectures  24 hours of tutorials (physical and/or virtual)  1 hour of virtual field trips  45 hours of resource-based virtual environment skill development  24 hours of self directed study  44 hours assignments (written & oral presentations)  5 hours tests (preparation is supplemented by tutorial time) IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 4
  • 5. DULY PERFORMED (DP) CERTIFICATE REQUIREMENTS There are no DP requirements for this module. ASSESSMENT This course is based on a continuous assessment method. As such there is no final exam, but rather students are required to complete a variety of assignments, virtual world tasks and tests. Mark Breakdown The final module mark is calculated using the following weighting factors Part Week Dates Description % Mark Contributio n 1 1 8 Feb – 12 Feb Hello CMC – (1.5) Podcast 2 15 Feb – 19 Feb CMC Intro – (2.5) Reading Pack 3 22 Feb – 26 Feb Test Panel – (3.5) Speciality/eHello 4 1 Mar – 5 Mar Panel/Personal orienting in SL 25% 2 5** 8 Mar – 12 Mar SL Training 6** 15 Mar – 19 Mar SL Communal Build 7** 22 Mar – 26 Mar SL Communal Build 27 Mar – 5 Apr VAC 8** 5 Apr – 9 Apr Communication in VW – Theoretical 10% Review Report 9 12 Apr – 17 Apr Communication in VW – Build and 10% Individual Report 3 10 19 Apr – 24 Apr Virtual World Education Build (VWEB) – 100 years on 11 26 Apr – 30 Apr VWEB - Report 1: Business model, 10% specification, design 12 3 May – 7 May VWEB 13 10 May – 14 May VWEB -Report 2: Feedback/ 10% Completion report 14 17 May – 21 May VWEB Build & Presentation 25% Participation Mark (During Course) 10% IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 5
  • 6. ** These activities will also host students from a 4th year module in the Computer Science Department, Daystar University, Kenya, as part of the NextEd-AFRICA initiative. Method of Assessment & Contribution As mentioned above, the assessment takes place continuously through the module. The assessment is based on the student’s ability to complete the various tasks set, Assignments, Virtual Worlds and Tests. 10% of your course mark comes from Participation. This is measure in terms of your participation in the course (through blogs, forums etc). This will be monitored and assigned a mark. Additionally, for group work there will also be a “percentage contribution” grading system. This is based on your level of involvement in the group (based against a 100% participation norm). This percentage of the group assessment will then serve as the student’s mark e.g. student’s performing 50% of the expected work (as adjudged by your group) will only receive 50% of the mark received by the group. If the group achieved 60% they will thus only be credited with a 30% mark. In all activities 50% indicates a pass. Note. There is no exam for this module. Should you score a mark of between 40% and 49% for any assessment you will be given the opportunity to resubmit your work. The resubmission will only be awarded a maximum mark of 50%. There are no resubmissions for marks below 40%. Computer Mediated Communication Credit A credit will be granted for Computer Mediated Communication to students who have a final module mark of at least 50%. LECTURES The times for both the lectures, tutorials, virtual lectures and virtual tutorials will be made available once they are finalised. As this module is primarily about virtual environments, students should expect to spend most of their learning experience in these virtual environments. All communication, submissions etc will take place through the virtual environment. Details of how to accomplish this will be made available at the commencement of the module. Activities are scaffolded (or build on each other) and thus participation (by stipulated deadlines) is compulsory. IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 6
  • 7. PRESCRIBED & RECOMMENDED TEXTS There is no prescribed text as students are expected to make use of a wide range of textbooks and online material that is available on this topic. You will be given a list of useful resources that will help you initiate your learning process. COMMUNICATION MEDIA Outside of lecture periods and individual consultations, communications between lecturers and students will take place electronically. Students are advised to contact the lecturers through their email; - Craig Blewett – blewett@ukzn.ac.za - Cee Beattie (SL Name) - Rose Quilling – quillingr@ukzn.ac.za - Resomyra Felwitch (SL Name) - Zahra Bulbulia – bulbulia@ukzn.ac.za - Zahra Fallen (SL Name) - A social learning network environment (nexted.ning.com) will be used as the primary communication medium. More information will be provided on this during the course. Zahra is the primary contact person in terms of operational aspects of the course delivery including aspects relating to the use of UKZN facilities, Second Life etc. Please note that you will be provided special internet access privileges while on this module, to enable you to access the material and bandwidth the course requires. You are also however warned that this is for academic purposes and should you be seen to be abusing the privilege in any way, you will be held personally accountable. You are also warned that removal of these privileges may make it impossible to complete the module successfully. The university has auditing software in place which allows them to determine your online activities. During the semester it is necessary to ensure you check communications at LEAST twice a day. This requirement is not enforced over weekends/ holidays. Team members may however negotiate their own rules during team activities. IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 7
  • 8.
  • 9. Except in the case of weekends and holidays, a period of 24 hours will be regarded as sufficient time for students to have acquainted themselves with any emails or notices posted on the Social Network Learning Environment. IST HONOURS – COMPUTER MEDIATED COMMUNICATION MODULE - STUDENT GUIDE – PAGE 1