Presentation for cloud track at GOTO:London Oct 2016

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How do I do DevOps when all I have is Ops?
Chris Swan
@cpswan
CTO Global Infrastructure Services

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Agenda
• Organisational Context
• What do I mean by DevOps?
• All in on Operational Data Mining
• People, Process and Tools

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The organisational context

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Let’s get Conway’s law out of the way early
Dev Ops
GBS GIS

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iDo – how we presently organise delivery

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What do I mean by DevOps?

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All industries evolve
Design for Purpose
Design for Operations
Design for Manufacture

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IT is no different
Design for Purpose
Design for Operations
Design for Manufacture

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Agility, Agility, Agility
High-performing IT organizations
report experiencing:
200x
2,555x
more frequent
deployments
lower change
failure rate
shorter
lead times
faster recovery
from failures
24x
3x
Concave Convex
Gains tail off at scale Typical
of most traditional systems
Gains grow at scale Typical of
most software based systems
Payoff
Success
Payoff
Success
Source: 2016 State of DevOps Report
Business Agility
Agile Software Platform
Agile Infrastructure

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The 3 ways
1.Flow
2.Feedback
3.Continual Learning
& Experimentation

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Flow – people want Continuous Delivery, and we can help with that, but
it’s not something that can be assumed or directly influenced
You
Are
Here

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Feedback – it’s pretty much the same story as with Flow

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Operational Data Mining (ODM) provides a means for Continual Learning
and Experimentation
‘Exhausting’ by Ben Salter https://flic.kr/p/8VTaMe

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All in on ODM

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Data helps us find the constraints, then tells us what to do with them
‘Narrow’ by gwire https://flic.kr/p/4d3N4

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Data provides a means of empowerment to front line staff
“I knew that,
I knew that we needed to do that”

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People, Process and Tools

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Infrastructure as Code boot camp

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Infrastructure as Code boot camp - Git

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We pay particular attention to Fork’n’Pull
Beg forgiveness Ask permission

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Infrastructure as Code boot camp - Ansible

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Infrastructure as Code boot camp - Jenkins

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The perfect runbook…
‘Snug’ by Thomas https://flic.kr/p/qbdT3c

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Doing root cause analysis properly
Why?

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Wrapping up

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Review
• Organisational Context
• What do I mean by DevOps?
• All in on Operational Data Mining
• People, Process and Tools

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Further reading

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Final Thought

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Questions?